I really like this Barnes & Noble location because it's usually pretty calm and you can browse around in peace. The mall can be pretty busy but the bookstore is actually kind of relaxing. They have a little cafe that sells Starbucks coffee and other pastries/food. I also really like how there are two levels to this Barnes & Noble. The children's section is downstairs (really cute area) and the fiction/young adult area is upstairs. The store is pretty clean and organized, but I think a few more outlets would be helpful because there were only a few and they were all being used up by people on their laptops. Other than that, I really like coming here! read more

Barnes & Noble - Bookstores Near Me - San Bruno, California

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My favorite book store chain; the staff is always helpful and accomodating. I have a membership and use it frequently. The little cafe tends to be quiet and they have couches down stairs to read leisurely. They also close at 9 pm which works for me when I am studying, killing time, or just enjoying a book before I commit to buying. read more

The hubby and I came in looking for some books and a couple of personal things like pens and notebooks. At check out, the lady was rude and didn't honor our teacher discount. We've been to this location many times and were always turned off by the poor level of customer service. read more

If you are black or Mexican steer clear of this place. There is a lot of profiling of color people. This is not the first time this has happened but it is my first time leaving a review. Today I walked in the store to get to the mall area. I seen they had a $5 sale on animal books, my nephew love dinosaurs and also have an up coming birthday. I stopped grab 3 hard cover books ( remember these are kids books so their books are a lot bigger and wider then out adults hard cover books) and made my way to the cashier station. I got to the register to check out and was helped by Julianne D. After she rings me up I ask can I have a bag, she responds " we're out of bags sorry" I say okay but strange. Now if you been inside this book store you know the inside leads into the mall area right next to the cashier station, as I was walking out I happen to glance behind the counter and long and be hold there's hella bags back there. Okay whatever. I head out to pick up my order at another store. I got my ordered and I headed back in the direction I came, as I get back to the book store entrance I see two ppl walking out with bags (asain) I walk into the store and the person at the counter is being handed his (white male) items "in a bag". So I'm like okay clearly since I'm black I can't have a bag, because I'm likely to steal I guess. Julianne D was not the cashier, she might have went to lunch, had she been at the register, she would have got a great talk about racial profiling. Based on the area, there aren't that many black ppl who visit that damn store and so what if there is. A lot of theft in society is not caused by black ppl, that's the crazy part. Any way I know it's just a "bag" but it's the principle behind it. Definitely won't be going back or walking through that store again. read more

This is a great location! The store was super clean and well organized! The staff was very friendly and took care of customers very quickly! I have been a BN member for a long time. My membership will expire soon. The first cashier asked me if I wanted to renew and I said I would do it later. Then my daughter found something else and we got another cashier, this one was a little more aggressive about renewal (which annoys me...when I say not right now, I mean not right now), but I still love this location! read more

I enjoy coming this book store to find some books in my Amazon cart. Unfortunately tho, they don't price match Amazon. However their selection is huge read more

This location has always been great. It certainly is one of the smaller branches, however, nowadays it's still much better than at least the Hillsdale location which is twice the size. I appreciate that they've kept the same old layout in comparison to the Hillsdale location's which since COVID changed for the worse. Also I know that I can actually find the authors in the correct alphabetical order again better than Hillsdale (confusing and not in much discernable order now). Plus they still have a fair magazine section including some international ones. Their travel magazine section does need to be better which it used to be pre-COVID. read more

This is a small Barnes and Nobles in comparison to the Barnes and Nobles in San Mateo, I've only heard from trusted people that the selections and the spacious accommodations is greater when compared to this Barnes and Nobles. I must say, in my life I have learned to want more when you have much will leave you always unhappy. The Barnes and Nobles at Tanofran Mall is adequate and right next to a B.J.'s. Oh yeah, happy hour during study time and Starbucks coffee. Or if you're looking for music, interesting novelties, or movies, they have the department for these items available for your shopping needs. Yes they have a Starbucks complete with seating close to the delicious array and display case of their plentiful pastries and sandwiches, and if you're thirsty, they even carry the special holiday syrups and condiments for all you Starbucks fanatics, unfortunately, we're unable to use our Starbucks Franchise Membership Cards, but who cares! There's also two floors which separate the sections and plenty of register to minimize the wait time. This place may be anal in comparison, but great things come in small packages!!! read more

This is the second Barnes and Nobles I been to this is huge it had an upstairs downstairs huge collection. little story time it was so cute all the little books that have like a little pretend forest chairs little benches didn't take pictures of that part. they have books for everyone everything you could think of it is even a Starbucks, so if you get hungry thirsty snack you could get something. read more

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This is a 5 for sure has everything been priced (with a price tag/label) ! Staff very respectful and easy going! A bunch of books to choose from! Big discounts I guess! I'm seeing on Yelp that they have collectibles as well. Great clean and neat store! I have been going here for Decades! I usually go by topics that interest me. The genre labeled on the walls, to make it easier to find what you're looking for! I recommend you to visit our local book store! They have a Starbucks in there as well, kind of low key! read more

2 stories (haha, "stories", get it :) ?) of Books, movies, CDs, calendars, stationary, gifts, magazines Came here to study and do homework at the Starbucks in here. I actually got a lot of work done here, good place to concentrate and get away from home where there's so many distractions like my comfortable bed where I can sleep instead of work :). Came around 3pm on a Saturday, no tables were free. My friends and I waited for 10 min., then found a table. We settled in, bought a drink and baked goods. There's a few power outlets along the walls where there's tables too. The table was a bit small for the 3 of us to do work (the big tables were taken). It's a normal Starbucks with all regular items on the menu and regular pastries, relaxing voice singing to jazz music in the background. I bought a Cheesecake Factory Red Velvet Cupcake - $2.25. This one is smaller than the Cheesecake Factory vanilla & chocolate cupcakes that are also $2.25. The cream cheese buttercream was too thick, sweet and a bit too heavy for me. read more

Barnes & Noble - Cheesecake Factory Red Velvet cupcake sold at the Starbucks - Bookstores Near Me - San Bruno, California

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Barnes & Noble! I like the sound of that. Barnes is such a commanding name. I am partial to this surname because It is mine fool!!! hahaha This Store has everything. Music DVDs Magazines. I found Obama Schwag that has been cleaned out in San Francisco. What is San Bruno Billary country?? Noooo It is a new store... well-stocked. Well designed. I was impressed with the spaciousness of the restroom. ok here is alittle wiki 411 Barnes & Noble, Inc. is the largest United States specialty book retailer, operating chiefly through its Barnes & Noble Booksellers chain of bookstores headquartered in lower Fifth Avenue in Manhattan. The company also operates the smaller bookstore chains, such as Bookstop, Bookstar and B. Dalton Booksellers, found in outdoor strip malls and shopping malls. The company is known for large, upscale retail outlets, many of which contain a cafe serving Starbucks Coffee, and for competitive discounting of bestsellers. Most stores also sell magazines, newspapers, DVDs, graphic novels, gifts, games, and music. As of February 3, 2007, the company operated 793 stores in 50 U.S. states and the District of Columbia. Barnes & Noble originated in 1873 when Charles M. Barnes opened a book-printing business in Wheaton, Illinois. The first true bookstore was set up by his son, William, in partnership with G. Clifford Noble, in 1917 in New York City. The original bookstore was located at 31 West 15th St. In 1932, the bookstore was moved to its current flagship location on 18th street and Fifth avenue. The business was purchased in 1971 by Leonard Riggio, who oversaw the growth of the business. In 1974, Barnes & Noble became the first bookstore to advertise on TV. B&N's critics claim that it has contributed to the decline of local and independent booksellers. I still patronize A Clean Well lighted Place for books. I still go to Cody's, Stacey's, and Field's on Polk St. I loved used bookstores. I was able to make a "Special Order" on a few books I had checked out from the Ingleside Library Branch. "Drug Trafficking" and a LBGT Legal Rights book. I will have them by this coming Tuesday. That's Servicio!! They also have different periodicals and magazines than Borders. Imagine that!! They have a nice cafe. Godiva Chocolate. Barnes also has excellent Reference, Art, History, Study Aids and Foreign Language sections. They Are STOCKED people. I love me some BOOKS. That Weed horticulture book is mine. Alrighty then let me get back to my new Keyshia Cole "Just Like You" Compact Disc. Fat Joe in an interview on KMEL 106.1 said He keeps Keyshia bumpin' 24/7. A rapper soft on some R&B?? My Lord! Increase the Peace Ya'll. read more

Barnes & Noble - Bookstores Near Me - San Bruno, California

Hello! so i have gone here for many years and had no problems with the store, they are also one of the only stores in the bay area with kpop albums! ( that i know of) usually customer service takes a while but thats the only issue. read more

Seeing as how there's no more Borders, it became clear that Barnes & Noble would be my only option for books (minus Amazon and such). This Barnes & Noble is connected to Tanforan Mall, but you don't really have to go through the mall to go here. There's an entrance leading right outside to the side of the mall where Ulta is located. And parking is easy since it's located at the mall where there's a ton of parking spots everywhere. Barnes & Noble isn't a bad place to go for books. All their books are in specific sections and there's even a cafe inside allowing you to sit there and read your book while eating or something. For those who are not able to take the escalator downstairs, there is an elevator located at the cafe. And bathrooms are located downstairs and towards the back on the right side. Service is usually nice. Not much interaction besides the question "Did you find what you need?" unless you say no then the interaction will go longer. Cash register service is kind of slow. There could be a long line and usually there will only be 1-2 registers open which is a pain so just be patient. read more

Don't eat the cheesecake sold here! It tastes yucky and makes you sick!!!! My whole family got sick after sharing only a slice of the cheesecake sold in the cafe on Monday before it closed. I had diarrhea at 2am and my kid vomited afterward. My husband also got upset stomach! Called store and talked to staff, asst. mgr Serena, and also store manager Meagan, all refused to take responsibility, saying sorry but nothing can do else!!! I couldn't eat anything but water the whole day and that's my birthday!!! I still have one blueberry slice left!! Will not come back and will only eat at the Cheesecake Factory! read more

Barnes & Noble - The yuck cheesecake sold here made my whole family sick: diarrhea, vomit, and upset stomach! Will not come back! - Bookstores Near Me - San Bruno, California

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YAY!!! They still have book stores. I have not been to a B&N is ages since the 3 in my area shut down. It felt great to visit this store and brought back a lot of memories. It is a large store with 2 levels of heaven. I have to say though I have switched primarily to Kindle, nothing beats the smell of a new book. I was here here on the 4th and extra credit to them for staying open till 8. Spent many hours here browsing books and ended up buying several. read more

Wow, sort of felt like traveling back in time stepping into Barnes & Noble. I think the last time I did so was in the early 2000's. Maybe because of the nostalgia, I am already biased. I was immediately drawn to their magazine section. The variety of topics they carry is crazy! I had to grab a few. The store has an overall peaceful environment -- great for browsing. Employees were very friendly. Although my visit today wasn't planned, I had to grab a couple books in addition to the magazines. I saw a few more, so I will definitely be back for more. I've tried using e-books, but there's a particular charm to holding and owning a physical book. read more

One of the few remaining Barnes & Noble's left! I wish there were more. This one is 2 stories. The entrance is the top story, then you can go down to the kids section etc. The cafe has plenty of seating, and it's a Starbucks just like all the other Barnes. There's also lots of parking. It's right across a BJ's so you can grab a brew after some nice reading :) read more

My kids and I come here a lot. We often stop by on our way to or from lunch in the mall and end up spending hours here browsing through books. Enough that my kids started referring to this place as "the library". Although the Kids and the Jr section are located in the lower level- it doesn't really have any "basement feel" to it. In fact, I really like our section in the lower level, tucked away in the corner because it's much easier to keep an eye on 3 boys. There is plenty of room to just relax and read here. 1 star deducted because it costs $25 bucks to become a member. Wish that they had more sales on books! read more

I've been going here for at least 5 years until now but I haven't seen any improvements on these 2 things: (1) Clean bathroom and (2) super slow internet connection. The bathroom, I understand cuz they might be short staff or busy but for the internet on this kind of business?.. it feels like I'm back to 56K modem exempt its 2018. However, the place is organised and the workers are friendly & helpful. read more

Really nice B&N with huge selection. It has one of the bigger science fiction sections I found which I really liked and it's close to the airport so it's nice to stop by and pick up some books for flights. read more

Barnes & Noble - Nice SF selection and like the Hobbit! - Bookstores Near Me - San Bruno, California

I like bookstores... esp the ones with cafe in it. I can sit, find me a book I'm interested in, get me coffee, read the book and decide if I'm buying it or not. Unfortunately, there are only few bookstores that are open nowadays so I try to patronize them. Ive been to this mall area bunch of times but this was the 1st time I went to the bookstore. the bookstore itself is neat, clean, pretty big. It seemed to have a lot of the teen books but it doesn't quite bother me. service was pretty good too although I only see 2 employees the whole 2 hours I was there. then there's the cafe. few seats around it and they're pretty occupied by students and older people. but the tables are sticky, chairs are everywhere, floors are wet and dirty. it's disgusting. it's probably the grossest and dirtiest cafe Ive ever seen. read more

Danielle is the SWEETEST cashier ever. She has such great taste in books and music and definitely reccomended a few titles that I will be coming back in for next time! read more

I am extremely disappointed at the coffee shop inside B&N. I used to be a regular who spends at least *$150* every month because I get coffee and snacks from here for the convenience. The staff recognize me and they are usually really nice. However, today when I asked for WATER in a cup to go, the girl in thick rimmed glasses told me she can only give me a tiny cup for water because that's the rule. 1) water is free 2) any other coffee shop would give you water when you order a venti hot tea 3) the staff know me as a regular who buys coffee everyday Oh well, if they are going to try to save money on free water, I am going to save my coffee and lunch money for any other place but here. read more

I have asked the store if they can order a book for me online and told me they did, but unfortunately this site does not reach out to their customers if it was cancelled or if it is ready for pick up. I had to order a second time after calling them to ask about the order. It's been a few weeks and no one has called or emailed. Very disappointed. read more

I found the book I was looking for online at 7:45pm, created an account on their website at 7:46pm, purchased the book at 7:49pm online at for in-store pickup, immediately drove there, arrived at 8:00pm when they had already locked their doors, but I got the attention of the two employees at the register near the store's closed door/gate in the mall, and said I really needed the book tonight (it's for my son's book report). They quickly chatted with each other and one must have been a manager, as the other went to get the book for me. I walked away with book in hand literally like 3 minutes later, and I was home by 8:11pm. When I handed the book to my son, he was so happy and said a big thank you. He's not usually so appreciative, so this was a small victory in life. A very big thank you to the kind employees at the Tanforan branch. You are the reason physical stores still work. What a confluence of modern life (buying online) and nostalgia (kind human beings going the extra mile). read more

Excellent selection. Lots of books. Two floors. Found several things I wanted. Customer service is horrible. Almost walked out, and that's _after_ my purchases were being rung up. read more

I use to work for Barnes but not at this location. Tonight the bf and I wanted to get our friend a slice of cheesecake for his birthday. Yes A SLICE, it's not much...well actually it's more of an inside joke. Anyways, I came onto Yelp to check the hours of operation and it says "9am-10pm". Okay, so we had an hr before the store closes. I was nagging my bf to get ready faster so we can make it on time. He kept saying 10 more minutes because he wanted to finish his computer game -_- sigh....don't get me started. We left the house at 9:20pm and got there at 9:40pm. We walked up to the door and there was a piece of paper taped to the window saying "10am-9pm". O_O yes my eyes opened that wide. I was disappointed, we really wanted to get our friend the cheesecake AND I wanted a white mocha. ARGH. We had a giftcard too! I know it was my fault for not calling in to make sure but don't close at 9pm when you have a permanent sign saying OPEN EVERYDAY 9am-10pm!!!!!!!!!! It's 10am-9pm people! Don't get screwed over like me. read more

Que Bueno BN!! I stopped in this Barnes and Noble prior to meeting my friend at BJ's for dinner. I was amazed at how ginormous this B&N was. Having entered from the parking lot side, the entire front section was music and dvds. I was grateful that it wasn't packed with notsolast minute Xmas shoppers, nor had with loud Xmas music blaring (hey, I'm no Scrooge, but you know what I'm talking about). It really made for a pleasant shopping experience. Anyway, the layout was nice and very well organized. You know how books, other items, and/or garbage can be out of their appropriate section or on the floor. It was not the case here! Everything from the dvds to the books were neatly arranged and easy to find. I had a very friendly and perky (but not annoying) salesperson ask if I needed help (as I was looking at the BluRay dvds). We chatted a bit and she pointed out that the BluRays were organized in alpha order by title (and not by categories). I found a few to purchase (and some were on sale, and with my B&N membership, I got an additional 10% off). While waiting for the cashier to ring up a fellow customer in front of me, another saleslady thanked me for my patience and that she'd be right with me. Umm, I was waiting like a minute, but I do appreciate the attention! She was equally friendly as the other lady I chatted up with earlier. It's all about customer service, baby!! Next time, I hope to spend more thank just 15 minutes at this B&N. I'd rather go to this B&N than the Hillsdale San Mateo store. BTW, Tanforan is definitely not as ghetto as it used to be! read more

I love this Barnes and Noble. I have a book club meeting this week. One might assume that since I've known about this meeting for several weeks now I would be all ready to go, book read, notes made and everything. Yeah, not so much. So, last night I set off in search of this book, making a few stops between work and home. "Nope, sorry, but we could order it" over and over again all the way down the peninsula. Alas, this particular B&N did not have the book either, but the exceedingly friendly and helpful Tamara called around to other stores and found my book for me. Good customer service wins my loyalty every time. read more

A nice store but as many have mentioned before - employee's attitude is something unbelievable. But what one could expect if the store manager is quite arrogant and gives nothing about customers questions or problems. I'm a little surprised to encounter such service. I won't be shopping there anytime soon. read more

Probably the worst story time for kids on the planet! First time the guy didn't even know he was supposed to read a book at all then he answered his phone in the middle of it. I called to complain to the manager, Ferril,and she begged me to come back so I did. What an utter waste of my time. 1 book that lasted maybe 3 minutes and little to no interaction. I then complained to Serena who was completely unapologetic and said "well other people like it" which I suppose was exhibited by the fact that nobody else was there!!!!! Don't waste your time. No wonder books stores are going out of business when they can't even offer anything extra. The local library is a better bet! ****I wrote this review several months ago and forgot to finish it. read more

Helpful, courteous, and polite! I went to B&N to get a graduation gift, and was fortunate to be helped by Sasha who gave me suggestions for which books I should get as a gift. I ended up leaving with great books for a gift and two for myself thanks to the awesome book suggestions I got! read more

I love me some Barnes and Noble. This bookstore is wayyy better than Borders. Oh geez. Borders was insanely unorganized and messy. Now since Borders has closed, surprise surprise, it has combined with B&N I believe. I don't do the whole Nook thing. There is something about feeling the pages of a book and being able to dog ear your pages. B&N is, unlike Borders, arranged in a neat, categorized way. This particular store has two levels. The top is filled with some books, mostly magazines, a Starbucks [OMG!!], and their usual gift/stocking stuffers/goodies. The downstairs area has the children's section, politics, mystery, etc. I prefer their political section over any other bookstore. They have good options that are well organized. They carry books from the right and the left as well as current events. I also dig their history, war and military picks. I have found books like Common Sense by Thomas Paine, books about the Civil War, Pearl Harbor and more. They have United States History, World History, Ancient History, Art History, African History, European History, I can go on and on :] That's the area I hang out at. I am a huge romance reader. For all you Nora Roberts fans, B&N sells a ton of her books. I for one am not a fan of her books 0:] I just see her name everywhere. B&N also has a great Travel and Language section. If I ever travel to another country, I will be buying one of everything from this area. They have helpful books on gardening, cooking [which I need], computing, crafts, business, money, oh man my brain hurts.. I think I'll take a break and move onto the cute Starbucks branch they have. Pick up a book, order a warm coffee and sit in the comfy chairs you'll find here and there. What an amazing duo- coffee and reading. Okay back to the books =] B&N has such great material on Psychology. No joke. I'm pretty sure they cover everything. When I was taking Psychology classes here and there, I'd come to B&N where I would brush up on my studies in behaviors, marriage, children, etc. I'd move onto all the other fantastic novels they have, but I am pretty sure I just wrote a mini novel myself... read more

Clean and Neat Barnes and Noble. I think you are better than Borders! Thank God this place is not like starbucks in Millbrae. Needed a study session for finals and thought of their cafe in here. Turns out, I made the right choice! Came on a Sunday evening and the place had traffic, but wasn't too crazy or too loud. We found a table at the cafe by a corner and sat down. Noise level was rather soft. There were plenty of other tables filled with binders, papers, laptops, and of course, studious students...like me! :) There weren't too many kids in the level, so that definitely kept the noise level down. I think i'll come here again. More quiet than Panera, but definitely much better than Starbucks. They do brew Starbucks coffee. I ordered a Caramel Macchiato and it tasted decent. Prices is around the same I think. This place opens till 10pm so it isn't too bad. Afterall, if you want to study or read after that time, the 24 hour Starbucks is probably your next stop. read more

I love to read. I love to read books the old fashioned way, where I have to turn the pages and can bend the corners to save my spot. I love to hang out in bookstores that make it comfortable for patrons to hang out. When I'm a bit stressed or just need to kill some time, I find myself heading to the nearest bookstore. More often than not, I do not leave empty handed. I know I can get better prices online, but there's something about a bookstore that makes me want to read that book NOW, not two or three days from now. Whether I want to imagine myself hiking in the Himalayas, whipping up a 10 course feast or attending the latest society function with the Vanderbilts, I tell myself that nothing is impossible, at least while I'm flipping through these books. As the big chain book stores are disappearing, I have found niche and neighborhood bookstores to patronize that are closer to home, but there is nothing like a mega store for browsing through a wide variety of subjects, picking up a cup of coffee, and having a place to sit and read without feeling as if you are in someones way or blocking the aisle. Their membership program is a great deal for those that buy a lot of books. This store is always clean and neat, there is a lot of space to move around, the staff is helpful and friendly and I like their inventory of books where 95% of the time I am able to find what I need. read more

Called in to hold a certain book for me and they said no, i asked them how many were available they couldn't answer due to policys,what a joke. Drove there and asked Thomas for assistance which he ignored me until I demanded assistance. In the middle of his assistance in locating my item which we couldnt find, Thomas leaves me to assist another customer. Wow, Thomas get your priorities straight you made me feel unimportant and clueless in locating my item that i was interested in, Barnes and Nobles who hired this guy. Afterwards after waiting in line, he told me to go back in because he thought i cut in line to begin with which I didn't 1 star for Barnes and Noble customer service. I would mark a zero but its not possible. Even their online service sucks. They promised my shipped on 2 seperate dates and I still haven't received my package, lost in transit. Plus online prices are different compared to store prices haha, rip off's. Barnes and Noble book stores are a dying breed in my town experiencing all these issues explains why. Anyways, Save your money , after shopping with Amazon Prime, Barnes and Noble is a for sure joke. read more

Who doesn't love books?! My book shelves are crammed with books that I've been slowly reading then giving away- Getting rid of old books makes me feel alive! A few months ago, I started to read books on my shelves, then replacing them with books I still have in a plastic box in my car. I have a long way to go. For now, I've lent 2 of these books to my octogenarian neighbor. Eventually, I will put them back on a shelf for historic value or give them away, maybe to a Free Library. I've been learning a lot from books. Hey, at least books don't have commercials like TV! I used to hang out at the Borders at Stonestown since high school. Boy, time flies when you're carried away in a good book! Not only did Borders sell books, it also sold movies and music. Eventually, Borders went out of business and I was left with checking out books at the library and Books, Inc. Whenever the Public Library loses a book that I've technically lost, I'll go to the bookstores, like Amazing Fantasy or Two Cats Comic Book Store. THANK GOD FOR B&N. read more

The closest big box book store to San Francisco after BN moved out of Colma and San Francisco's Fisherman's Wharf and the death of Borders Books.. Worth travelling to San Bruno for. As much as I appreciate neighborhood independent book shops, getting to their faraway single location by taking three or four buses from my own neighborhood one way is probably not worth dedicating an entire day as the only thing on my agenda to do. I was lucky to live near Borders at Stonestown to get there in one short bus ride Taking one MUNI bus and one BART train or SamTrans ride to B&N in Tanforan is nice when Tanforan offers other places of interest to shop and eat. Large selection of bargain books and new titles also hold good affordable surprises to purchase. As with brick and mortar book stores, I may wander to a section and find something of interest that I may not think of while sitting at a computer and buying online. The physical nature of seeing titles in front of me to browse still appeals to me. No matter what those anti-chain store snobs say in San Francisco, I miss B&N here. Hoipefully BN can open a store in Stonestown now that Borders' old location should be available once Sports Authority shuts down. (12/1/2016- Target will opening a small store (pharmacy and snack foods) at the old Sports Authority/Borders/Petrini Market Stonestown location) read more

The store is always clean. the staff are somewhat helpful at times. I come here at last once a month or more on the weekends to work and to let my daughter run freely in her imagination for books. Long have all the wonderful bookstores have gone and closed. It looks like today will be the last that this store will see of us and if customers are treated the way we were today, then we won't see much more bookstores. We patronize this place by purchasing at least an item or two weather it's a magazine, diary, art supplies or books. I also purchased my nook here. The store manage Sean was a wonderful helpful person too bad he was not in today to see the rude treatment we had from a store worker here today. Daughter wanted to go to bookstore to spend time on anime books and maybe purchase some art supplies. I had to work today, but i decided.. ok, lets go do your thing and maybe just for a couple hours. She got hungry so we picked up a crepe to eat at the bookstore. I normally eat their pizza and desserts here with a cup or two of coffe and hot coco for the daughter. However today we were ushered out of the store. The employee by the name of Serena threw the lagal law tatic and says it's unsanitary to bring outside food and eat it in their store in fear of contamination. I looked at her in a crazy manner and said.. Your kidding right?, this is a cafe where you eat stuff, despite the fact that i was just had in my hand my inside the cafe purchase at hand food ..she was telling this to my 10 yr. old!!.. she was very rude, the store has lost my patronage and i will now have to go somewhere else, maybe to El Cerritto. She lacks customer clairvoyance in dealing with loyal patronizing customers such as myself not everything is black and white on paper, this is what she lacked and the manner could have been handled better. For peets sake, it was a half a piece of crepe..not a steak dinner in a box! Signs should have been posted in the cafe that this was not allowed. For the longest that i have been coming here, and may i say almost 3 yrs... this was the most terrible experience to have had and to think i had my 10 yr. old with me. a star for the cleanliness of this place.. but most B&N are clean it's a standard. Goodbye to you my fav. bookstore. read more