We moved into a new house and decided to replace all the appliances. Two friends of ours recommended Barry's and given the times of Mom and Pops shops needing business we decided to go there. Worst mistake ever. When they want to sell you something they are knowledgeable but then you feel rushed to do a credit application - the words I remember are i need this filled out by the morning or the owner will ask why I'm giving you these products at this price- Oh and if they say this ain't true I have the emails to prove it. We only went to the store twice so mostly everything was done through email because of COVID and I'm high risk. Well we bought a new stove, dishwasher and refrigerator in November. Yea we just finally got the refrigerator this past Monday- months later after they tried to pawn a display fridge on us which arrived dirty and damaged during a pandemic. No discount was going to be given either for the display so we said we wanted the original deal to get a new fridge but then it was a matter of time then it would come in. Funny thing we called Wells Fargo and told them about the situation and they called Barry's and magically they had the fridge in their warehouse that Friday and delivered it the Monday after. Oh and customer service sucks because we would call and email numerous times about updates on the fridge and weld would go by and silence. We physically spoke tot he manager which told us we would get compensation for it and yea none was given. Not to mention every time we called we would get the- "Yeah I will check into it and call the Whirlpool representative and get back to you. " Which they didn't. Funniest part after Ryan I guess was done dealing with us another employer Chris said he would update us weekly - yea that was the last time we spoke to him until 2-3 weeks later when Wells Fargo called their company and even then he wasn't the one who reached out it was our original sales man. I'm also still waiting on an updated invoice for the fridge with the correct model number associated with the one we have on the invoice and the compensation they promised. I doubt I will get either. Never again will I go there or refer anyone to them. UPDATE!!! after owner obviously wants to put blame on us: was not a brand new floor display it came damaged and dirty and was only at my approval because your company said that it was new and would properly cleaned given the pandemic. We didn't receive this brand new model you speak of. My husband and I both have pictures to prove this. I had to sit there and clean the weird goop and hair and some type of weird black stuff from the inside of this new refrigerator you speak of. Oh and not mention it was dented and scratched etc. We paid for delivery so I am not sure how that's free. As for the new fridge, if your company makes a mistake then you fix it free of charge that nots something unheard of. There were more than six calls- noted in my calendar. Oh and not to mention I didn't think businesses are supposed to be petty and block peoples numbers but yes please keep calling yourselves professionals. Obviously, it shows by your response that you really do not care about customer service and just revert to placing the blame on us. Oh and where is my updated invoice? Why didn't you mention that? Also went through Wells Fargo because nothing was getting done on your end. Seriously, if you are reading this Jason get my updated invoice and warranty information the real warranty information not just stating it's one year. I need this for my records and still haven't received it. read more

Wow! I live in VA - but my mom is in Somerset, NJ. Her dishwasher was exhibiting a longstanding leak -- my brother-in-law had coordinated multiple repairs with GE Appliance, but each visit, when they came, resulted in extreme disappointment. Most didn't even try. I got involved by calling Barry's Appliance. I spoke with the owner, Jason. He was super. We confirmed mom did not buy the dishwasher at Barry's, but that didn't stop Jason and Jen from bending over backward to help us. Unbelievable. Jen became my primary contact - we had numerous conversations while she worked to get Mom help. She stated that she had a "huge network of out-of-warranty service technicians," and she ultimately sent "Clinton" to service our dishwasher. Clinton was an independent but ultimately formed a partnership with Barry's Appliance. The bottom line is that Clinton was exceptional. He got mom's pesky dishwasher leak repaired (there were numerous issues, including faulty cabinet installation, dishwasher not level, damaged door, seal, and something else I can't remember). Moreover, Clinton's messaging/communications were spectacular. He came when he said he would arrive and if/when he had a conflict (it took 4 visits), he messaged on delays. Never kept us waiting. He was polite and professional. Together, they saved us from needing to buy a replacement. Imagine that. The appliance store bent over backward to help us repair a 3-year-old dishwasher -- a dishwasher that we didn't buy from them! Instead of trying to sell us a new one. They saved us about $700. In doing so, Jason and Jennifer, in addition to Clinton, earned my trust, confidence, and loyalty, something not easily done if you read my other reviews. I promised them that my entire family would buy all of our appliances from them from now on. Including us. Living in Virginia. Because they're that amazing. I can't say enough about Barry's Appliance. Thank you, Jason, Jennifer, and Clinton! Sincerely, Rich Seifert Alexandria, VA read more

I was referred here by my kitchen contractor. Being extremely happy with him and his knowledge and personality, I was thrilled to be recommended to someone local that would work hand in hand with my contractor. Needless to say, my project is over but dealing with Barry's has been so ridiculous! Prices are more, service is terrible and to be honest, all they want to do is make the sale. Ryan was my sales person, and he flirted with me the whole time. Not cool. The owner came around and introduced himself (Barry) promising to take care of me. Not true. Promised service and rebates that I am still waiting on (4 months later); my calls have not been returned, I've returned to the store and it's been like nailing jello to a tree to get either Barry or Ryan when I stop in. Because I press my dislike, I get rude comments from Jason. My contractor has seen firsthand the behavior as he was present for the many phone calls and has seen my pages of notes of messages. Thank God my kitchen is beautiful and despite it all, I have found a contractor that is worth a million bucks. I can not say the same for the appliance store. I would never use them again, nor refer them and I know that my contractor is totally disgusted as well. Smaller businessess are supposed to be about the customer. If I wanted to be forgotten, I could have gone to a Lowes or HDepot......that's not what I wanted. I wanted to be addressed by name, issues handled and feel like my business was important. Guess what, Lowes.Home Depot has gained another customer. I'll pay less and get better service! By the way, if you're looking for a good kitchen remodel guy, I've got one! read more

I needed a new cooktop since mine was very old and not working properly. When I arrived at Barry's I was greeted by Ryan with a warm welcoming smile and asked how he could assist. I explained my situation and Ryan took the time to go over my options. I was unsure of the size I needed for the new cooktop. Ryan set up an appointment with Fred and Brandon to come out to the house and measure the area for the new cooktop. Fred and Brandon were very friendly, customer focused and answered all my questions. I went back to the store a day later and went over the best fit with Ryan. Once again Ryan was great working with, he took all the time I needed to make my decision. I really felt good with the purchase I made, along with the instore experience. Fred and Brandon returned a few days later to install the new cooktop, they had to do a little cutting from my existing counter. They did a great job, cleaned up the area and once again went over any questions I had. I highly recommend Barry's Appliance. Ryan represents Barry's very well, He is knowledgeable, friendly, customer focused, and I feel that he genuinely cares about helping the customer and not just going through the motions. Fred and Brandon were great at delivering and installing the new cooktop. They were prompt, very friendly, cleaned up everything and answered all my questions. Thanks Barrys Appliance and Ryan, Fred and Brandon for a job well done. And I love the new cooktop :) Marty VanOrden read more

We are very pleased we chose to work with Julie Homann of Barry's Appliance for our recent kitchen renovation. Julie helped us wade through the many choices we encountered in appliance selection. Her extensive product knowledge and experience with various brands helped us to make informed decisions. She contacted manufacturers' reps to secure us invitations to attend product demos. Julie patiently provided updated quotes as our product selections changed during the planning process. We requested pricing from more than one appliance retailer. Barry's Appliance pricing met or did better than match that of the competitor. In the end, we chose Barry's because our designer/contractor, Gemini Design Group of Chester, strongly prefers to work with them and because Barry's services what they sell. Our decision to go with Barry's Appliance and Julie paid off throughout the renovation process as appliances were delivered as needed for installation, rather than all at once. Julie also advocated on our behalf with manufacturers' reps to help expedite delivery of appliances with lengthy lead times. Fred and Alex, the delivery and installation team from Barry's, were courteous, careful, and a pleasure to have in our home. We love our new appliances and strongly recommend Julie and Barry's Appliance. read more

When I need to replace or purchase an appliance, I start my search at Barry's Appliance. Recently I wanted a freezer to replace a refrigerator that quit working (after 40 years). I was fortunate to have William Kimball help me. I've always found prompt attention and patient assistance from the staff at Barry's. Once again, I felt treated as a valuable customer, although it's been years since I had purchased anything. The item I wanted was not available to see, but William found choices online and printed off information about the one that suited me the most. My husband and I looked at three other places to order a freezer. One store had a helpful salesman, but did not have what we wanted. He kept trying to sell us other freezers, but didn't seem to understand that we had a specific space to fill, and wanted the old item removed. The other two places just let us walk around without offering help. So we returned to Barry's and bought the perfect item. The delivery team was prompt, worked quickly and were easy to understand. They removed the old unit and installed the new freezer. I could not have imagined a better experience - from the store or their support team. Barry's Appliance will always be the first place I go for appliances. read more

My experience with Barry's Appliance has been, in a word, excellent. If you value responsiveness, competitive pricing, product knowledge, and being heard with your needs and expectations, then you can't go wrong at Barry's. Julia was my guide throughout the process of selecting a full new appliance package. I sent her my needs, wishlist, and budget, and within days, I was at the store seeing her selections in person. When I found a better price for one of the items she selected, she matched that price without hesitation. The true mark of excellent service is not when everything goes right, but how things are handled when challenges arise. My renovation is going slower than expected, and when I needed to have my delivery pushed (over and over again), Julia didn't hesitate to help. The appliances have now been delivered, and while nothing is yet unboxed, I know that if I need support after the fact, Julia and the team will be there to answer any of my questions and help with any issues. She even spent 45 min on the phone with me helping to fill out the rebate paperwork! It was true hand-holding from beginning to end! Barry's Appliance, and working with Julia in particular, was truly a wonderful experience. read more

So I purchased a washer & dryer from Barry's 13 month's ago (I have purchased 2 washers, 2 dryers, 2 stoves and a microwave over the past 4 years....sold & bought a house). The dryer just died no power at all, plugged into the same outlet as the washer so I knew it was dead. I also was positive that it was out of warranty with GE. But to confirm date of purchase I called Barry's and spoke with Joe; told him what happened and asked about the purchase date. He told me it was out of warranty a little less than a month ago, felt bad and asked me to hold on he wanted to see if he could do something....he came back after speaking with Jen and said they were going to try and get it covered. It was Memorial day weekend and she asked me to be patient. Well the day after Memorial day Jen called me and said she was able to get it covered...needed to wait about a week for the initial service call and the parts needed to be ordered but it was fixed free of charge. Thank You Jen, Joe and the service team that took care of me...great customer service. Like I said I purchased a bunch and I will continue to use Barry's especially after this...going above and beyond!!! read more

It's a shame that people only write reviews for bad experiences. These guys are the best you'll find, and it's too bad that a few people (out of thousands) weren't completely satisfied- those are still pretty good numbers. I'm in business myself, and I know you can find ANYTHING if you research a company... you think everybody is happy with home depot? go ahead and google them- if you have a week or so of free time. anyway, if you need something they sell, go there. the staff is knowledgeable, friendly, and very helpful. I guarantee you they know more about the product than you do (and more than the retired police officer selling you one at lowe's). I'm a pretty handy guy, but I don't have all the answers. they do. I've been going to this store for years (since 2008 or so) and this year I kept going back- I got a great deal on a tv and bought a (huge) air conditioner/heating unit that I wouldn't have ever known about if not for them. I'll spare you the time and not give you the rundown on ALL of my appliances; just know that I'm satisfied. shop local. do it. read more

We were in the market for a new dishwasher and wanted to shop with a local mom & pop store. We had seen signs and ads for Barry's in the past and decided to check them out. We walked in and were greeted right away. Everyone at some point greeted us while we were there. Jim Ahern approached us as we were in the dishwasher section. He was super knowledgeable on all the products and helped make our decision easy and pain free. One of the main reasons we wanted to shop in a store like Barry's was because we knew that they would be experts on the various brands versus other big brand stores. Jim was so helpful (and funny) he made us feel confident in our dishwasher choice. Another thing we loved about Jim was that he wasn't super salesy or pushy at all. Our install went seamlessly as well. The day after our install I received something in the mail from Barry's. Guess what it was? A hand written thank you note from Jim!!! You don't get that from a big box store. A+++ Customer Service! We will most certainly be back in the near future and asking for Jim when we do. read more

I like to support local business and feel you get better service at a smaller retailer than those larger ones and Barry's lived up to that expectations. Prior to going to Barry's wanted to compare prices and options for a Washer/Dryer. Did some homework on-line and then stopped at three large retailers for price comparison and not one of them had someone to offer any help. I walked into Barry's and was greeted and than a sales person (Ryan) approach me to go thru various products/sales, etc. He knew the products and did not push me towards a high end models. Prices are comparable to the larger stores and a lot of options. Ryan let me figure out what I waned and did not feel pressure. Ryan completed all the rebate forms and all I had to do is mail them. They are able to offer free financing and the washer/dryer was delivered the very next day. The delivery guys called in the morning and were in and out. The only thing I wish was a more instructions on using it from the delivery guys, but again very good. read more

I recently decided that it was time to replace all 5 kitchen appliances in our home so I decided to return to Barry's Appliance where I had purchased items in the past. I was warmly greeted by Julia as I entered the store as she remembered me from years ago. She was extremely knowledgeable about the products that she showed me considering the price point and functionality to meet my needs. It was a very pleasant experience from start to finish over the course of at least three return trips before I was sure of what I wanted. The installation and removal of the 5 appliances to/from my home was as smooth as could have been without any issues. Fred and Brandon were experts in the installation process, making adjustments as necessary. They were friendly, courteous, and answered all questions that came up. They worked efficiently and took the proper precautions to avoid any damage to our home. I am thoroughly enjoying my new kitchen and my husband is expecting new and delicious dinners !!!!!!! read more

Barry's not only has a great selection of product but they have the most knowledgeable professional sales team. They cover all the bases from presale through product knowledge to all important (at least to me) follow-up. Come on folks, they will give you a two hour delivery window and they mean it. Plus, plus they check to see how the installation went. These guys are solutions oriented - speaking of guys, my wife and I were looking for a replacement for a GE Advantium microwave as the one we had decided to ah retire after eleven years - we worked with two excellent sales representatives (Ryan & Will) to find a replacement that would be compatible with the space available and match the range - they did it. Perfect match in fit, form and function. Can't jump off without a big thumbs up to the install team - another great job....wouldn't even know they were there. We've been customers for more than thirty, we wouldn't go anywhere else. read more

I renovated my kitchen and bought a few appliaces (dish washer, range hood and oven and range) from Barry's Applicance. I drove by this store for 5 years, never went inside until a friend of mine told me he was happy with the service there. He specifically asked to find James. So I did. I am very happy with James service. Not only he spent a lot of time to explain to me the characters of each appliances, the after sales service was very good also. The appliances were delivered as promised. After one month of using the range, one of the burner had a little problem. It was fixed in a timely fashion. I had some delays in getting the rebates. James has always anserwed my phone calls and got to the bottom of everythig. I actually found out the negative reviews about this store after I did the purchase. I can only say, so far all transactions are completed. I am very happy and I have definetly told my friends about this store. read more

From the moment we walked into Barry's we knew we had come to the right place! The front desk reception was so welcoming! Our sales person, Chris gave us the best experience we've ever had in ANY appliance store, or anywhere else for that matter! His knowledge base regarding every appliance and brand was incredible! Another joy was interacting with Chef Barbara who offers cooking classes at Barry's and, additionally, is a renowned caterer known as Chez Barbara! It was just wonderful to have someone with her culinary expertise helping us to make appropriate decisions. When we left Barry's, our confidence level hit a new high in terms of our choices for our upcoming kitchen remodel. You will never regret doing business with them. Prices there are very cost competitive and, unlike many other dealerships, there is absolutely no pressure to sell highest price items. Thank you for a marvelous experience! read more

Was in need of a new gas dryer due to the electric old one from previous homeowners motor burnt out. Have a Speed Queen washer and love it. Wanted a Speed Queen gas dryer due to having the gas line available. Asked our previous store who couldn't be bothered and kept pointing us to someone else. They didn't have in stock. Kept calling others, looked online, website would say in stock, but they didn't have it in stock. Then was told it was on backorder. Finally went on Speed Queen website. Looked up where to buy. Barry's was listed first even though further away. Tried the next 3 that were closer. "Don't have Speed Queen in stock, never do." Was one reply even though website had listed in stock. Finally called Barry's and talked to Will. Best price and they delivered it this past Monday. Delivery and install was swift, and thorough. Couldn't be happier with this experience. I called last Thursday. read more

Good products at a fair price. The customer service is EXELLENT! We had a refrigerator warranty issue with the manufacturer- several dead end calls, missed appointments, etc. We mentioned the issue to Barrys in passing during a call on another subject . They immediately put me in touch with Jennifer Robb. She immediately understood the issue and proceeded to take control of the matter informing us that "Barrys will take care of you directly in this. You call us with any issues like this in the future.." Well, magic- a repair person was sent the next day- this after waiting for almost a month for the manufacturers warranty service- including two no shows and one unauthorized time swap. Jennifer went above and beyond to help us and it is greatly appreciated. I should mention that we are long time customers of Barrys. (20+ years) The people at Barrys is the reason. Thank you!!!! read more

Ended up meeting to replace my dying washer and dryer and also a dishwasher. Recent experience with big box store which rhymes with "Schmoes" was less than stellar, I stopped in the day before Memorial Day and had the pleasure of working with Julie. In less than an hour, I had picked out new appliances on sale and with rebate, set up financing through Wells Fargo (which was really easy painless) as well as learning about the features of my new appliances that were arriving within a few days. Delivery team was on time, handled with care and took my old ones away. A few weeks after my new appliances were delivered, Julie followed up with me by email and we discussed adding a warranty Which I had initially declined. The cost was minimal and the service was amazing. Five stars A+ for Barry appliances! can't recommend them enough. Will be back in the future as needed. read more

I keep going back to Barry's each time it gets better. I have been dealing with Barry's for years and never been disappointed, yes, I tried others but would never consider going back as Barry's is far more professional and they all know their products. In addition to the sales staff they also provide on-time delivery service and they deliver the appliances "without dents" keep reading it gets better. In addition to the excellent floor staff they also have an awesome service manager Jen as well should you have questions after the purchase regarding schedules of delivery or help years later pertaining to repairs and service contracts and most importantly they return calls immediately, truly an awesome place to do business. As you can see I rated Barry's 5 stars they really deserve 10 but that's off the chart need I say more. B. Smith read more