This Bartell's has come a long way since my last review then. Towards the end before it was bought out, the pharmacy customer service was horrible. However, it has gotten so much better since then. When the staff knows you, it makes you stop so much quicker. Most of the time I get my meds on time without any issues. Sometimes doctor follow up is a concern. Pretty happy with the way it is now. read more

Poor service, rude techs! I went in today to pick up prescriptions and stood there unacknowledged for quite a while before they even acknowledged me and went to get my prescriptions. They were then rude about it instead of acknowledging their mistake in not telling me why they would not fill one of them. It was not my fault but rather that they just didn't fill it or didn't contact the doctor as they should've. Still not sure because I'm trying to get in touch with my doctor. I've been getting prescriptions filled here for many years and have seen how things have gone downhill since Rite Aid took over. Now we are losing the second drugstore we have had in our neighborhood in the last few years. The other was a Rite Aid. Clearly this company does not know how to conduct business if all of their stores are failing! I can see why the store has gone downhill. Half the time your prescriptions are not filled on time or if you try to give them extra time so they are not rushing to get it done, when you go in a couple days later, they have not bothered to fill it and you are left standing around the store for 20 minutes waiting... which is exactly what you tried to prevent by calling your prescription in several days in advance and telling them it was not a rush. Apparently if I don't say it's a rush you will not fill it at all? They also no longer allow you to pay ahead using the app or refill the prescriptions on the app meaning everyone is using the same pen and pad to sign on because apparently Covid has taught us nothing? They have no wipes and no hand sanitizer and make no effort to clean it so it's a pretty disgusting set up. I'm thoroughly unimpressed and hope a new pharmacy will go into that space because it's not working for us to continue losing pharmacies while the population is continuing to grow. read more

This location has been going down hill for the last few years. Thought it had started getting better, but nope. I called asking if a Rx was ready, the pharmacists had a question and needed my new insurance, fine not a big deal. Then he said I will fill that now give me 30 min and then come by after that. I went to go get it, all the pharmacy cages are down and it's closed! Turns out now they close in the middle of the day for lunch. Who knew, maybe the person I talked to could have said that, or the company could send a txt or app message to regular customers so we know. I get 2 Rx there each month, each retail for just over $3,000. So we are talking over $70,000 a year. I'll be moving my prescriptions to a place that is open normal business hours. I also was not the only one wondering what was going on. My guess is this store shuts down in the next 12 months. Isn't the company tag line something about being a friendly local pharmacy? Not this one! read more

This store has gone downhill since purchased by Rite Aid. Turn over is high, and some of the pharmacy staff is rude - it's so obvious they hate their jobs. Some Rx timelines are messed up, and there are sometimes errors. I suspect the management at this location is to blame. It's too bad as this used to be my preferred pharmacy. :( read more

I have been going to this store for over 40 years and I have finally had it with their pharmacy. I called yesterday to find out when I could come in to get a prescription and was told after 10:00 am, fine I called at 11:20 to see if it was ready. Nope won't be available for at 45 minutes. When I had called yesterday, I told them I needed it the morning and this is not the first time this has occurred. I will be transferring all my prescriptions to Walgreens. I really have given this store too many chances to get their act together and it hasn't happened. It's really too bad because I did like this store. read more

Once again the pharmacy messed up my Rx's. I've been coming to this neighborhood Bartells for years and over the past 2-3 yrs I've noticed added wait times, can't find my orders even though I received text messages that they were done, or they didn't have enough of the medication to entirely fill my order. Bye-bye Bartells hello Walgreens or CVS. read more

This is my neighborhood store. The people here are nice. My rant is that this location has the worst selection of Xmas gifts and candies. Go to a newer and larger location. Might this be the future as they're taken over by Rite Aid. read more

Always have a great experience- positive and efficient. Good communication and never have to wait very long to get my shots. Shots are easily administered. Walked in without my mask once and remembered suddenly, and the clerk said we have one for you. Didn't have to go back to the car. Nice. read more

The Inglewood Bartell has been our drug store and pharmacy for many years. Recently we've noticed familiar faces disappearing, which has become increasingly disturbing. We no longer see any of the trusted and knowledgeable pharmacy staff which is profoundly disturbing as these persons (Fran and Dan to name a few) have become trusted medical support allies; protecting us at times when doctors knowledge of medications are limited. Dan personally saved me from being dangerously overdosed which nearly took my life. Fran has been there for years, to support and know clinical history in order to have the extra edge that a neophyte is missing. Currently, the staff seems to change constantly. There is no sense of loyalty or security in establishing a rapport or history with the pharmacists. Instead there are stressed out newbies, and now a cashier in the pharmacy who's English is TERRIBLE! This is dangerous in a technical setting! Whatever is going on in management, and I'm guessing it's some cost saving scheme, is affecting the store adversely. We are having prescriptions filled which should not be, we have pharmacists insisting that prescriptions are not in, only to find that they were in for DAYS but, the pharmacy tech just did not know where to look!! This is a DANGEROUS mess and we'll be taking our business elsewhere, even if we have to pay more just to have the security of dealing with a stable pharmacy. I STRONGLY recommend the management reconsider whatever they are doing, because I'm certain we are not the only persons to have noticed the chaos. read more

Seems like no 'original' workers are there anymore besides Judy. High turnover rate for employees lately! A bit overpriced but friendly faces for the most part. Pharmacy times are usually pretty quick as of lately, but not super knowledgeable pharmacists when you have a question about anything from what they recommend to if they have it in stock which is frustrating. Easy and fast returns and they have a wonderful return policy, especially for makeup which is awesome because you never know what looks good or works until you try it. Great deals, keep an eye out for their ads or booklets, there are some stellar deals sometimes or even free product coupons! read more

I guess I'm glad this is an option for folks who live closer to this side of the hill, and that Bartell's is a local company.. But, .. no. This is on the "desperate, lazy, no other choice" kind of list for me. Small store, mixed bag of selection, not competitively priced. There an OK spot for sales, but not routinely better than anywhere else. Often, not even equal to anywhere else. This store is heavily weighted to "pharmacy" and health items, as well. The staff is friendly and know their store well, so if you find yourself needing assistance finding out if they carry something or not, or just like happy folks doing your checkout, they have that going for them. I think they'd do well trying a little less to have so many items, but so few choices and pick better core items with better pricing and more diversity. I'd be much more likely to choose them if they did. A few select focuses with better pricing would make their friendly staff, convenience and locally owners pluses more heavily-weighted in their favor. As it is, those end up being part of their overall downsides. So, rarely, I will continue to pop in when I'm already visiting here or to snag a sale or item I'm already confident they have. read more

Nice store and nice staff. The shopping center is not the best . They always have few things like Tully's Coffee on sale.

The pharmacy staff needs to learn about customer service. Even with an appointment for a vaccine, and all the health insurance information pre-entered, it took almost 45 minutes to get the shot. And, even though appointments are set online, they didn't bother to call or email me to let me know that one of the vaccines "wasn't in stock." And I think they lied that yet another one "wasn't in stock" when I asked once I arrived just because it was going to be too much work to get it ready with a line of people waiting. I won't be going back....other pharmacies do much, much better, and it's worth it to drive the extra 20 minutes for better service. read more

This is definitely one of the smaller of their stores. They have a fairly good selection for a small store. The staff is friendly and a lot more helpful than the nearest competing drug store chain. Hmm - it is sure a lot harder to get excited about a Drug Store than a good restaurant! read more

Last minute school Project: needed recent photos; Of course we found out late and procrastinated even then. But the manager (Jeff?) took care of me. He was patient even when I was not. He made things right, maintained level and positive through all the technology issues I had. Excellent customer service. And definitely the reason I go back! read more

I like Bartell Drugs. The staff is generally friendly and the pharmacy peeps are quite helpful. They've got a good selection of a little bit of everything. read more

Longtime fans of our local Bartell at Inglewood! Fran, in the pharmacy, is not allowed to retire - ever. We've lived in our neighborhood for 30+ years and frequent the same stores - the staff here, is one of very few businesses that indicates they recognize that we've been in and out their doors for decades. read more

I love local businesses, so I prefer this place to Walgreedys any day! Yea it is small, but it is a great neighborhood drugstore. Besides, I get to visit with all my neighbors whenever I drop in. Always fun to see everyone here! read more

I thank the pharmacy staff at our Inglewood Bartell's for making us feel as tho' we're being watched after, that they're genuinely concerned for out families' health and wellbeing. We are grateful for their professional AND personal interest in us and always delighted they share fun snippets of their lives, with us! The staff throughout this location are consistent in gratitude for our shopping there and always friendly and welcoming! Thank you Bartell's at Inglewood - your a wonderful team! read more

I'm new in town and was very pleasantly surprised that they carry high-end pet food. Every OTC med I could think of, although the multi/purpose brace I bought for a twisted ankle was too complicated, I just wanted a simple ace bandage. Staff very friendly and courteous and quickly call for backup if the checkout line starts building. I've been filling prescriptions at Costco but planning to give their prices a shot! Very nice place, close to where I live so that's a bonus!! read more

Best pharmacy I have ever been to. All of the staff make you feel at home and willingly help you with anything. They go out of their way to make you feel welcome and the pharmacy is always efficient and makes you a priority if you ask to have your prescription filled while you're in the store. I look forward to shopping there just so I can see all of these wonderful people! read more

Pharmacy needs to have an attitude check. I needed to switch pharmacies due to healthcare change, I was happy with where I used to pick up prescriptions. I'll pick one my one prescription here then try another location. Seems like the employees can be nice to other co workers just walking around but not to the paying customers. Miss the customer service that used to happen. read more