Dean responded to my message immediately and was able to come out same day to inspect an issue with…read moremy furnace. He was polite, kind, and professional, and spent the time to teach me about my system and answer all my questions, as well as get to the source of the problem right away. I wouldn't hesitate to call him again for any future needs!

Quick to respond. Very thorough and helpful in explaining what was wrong and what needed fixing…read more Zero pressure or upselling. Definitely going to go back for more of my HVAC needs.

Just wanted to share the name of a great HVAC Company in case you have a furnace issue as we did,…read moreor want to get air conditioning installed for next summer. Our heat exchanger needed to be replaced, and Mark Bjorkquist of Columbia Heating & AC came out right away, assessed it, and had it fixed before we got home from vacation, so that we came home to a nice, warm house. He installed our water heater and furnace many years ago, and installed air conditioning two summers ago. He is reasonable, thorough, fair and honest. Highly recommend. http://www.columbiaheatingandairconditioning.com

My furnace has stopped working last week, called Greenwood Heating & Air Conditioning, their…read moreDiagnostic fee is $315. Glad they were not available until 2/1st. Columbia Heating & Air Conditioning was the 3rd biz I called and scheduled a next day appointment. Diagnostic fee is $150. Mark was punctual and knowledgeable. He fixed my furnace/thermostat problem, he also explained everything in detail and made sure I understood. Friendly and informative. Not pushy with upsales which I greatly appreciated. Would definitely call them again if I ever need service for my furnace.

A half star is too good! My interaction with this company is…read moreappalling! Their salesman/estimator Mark Shingledecker brought the Diakin brochure I have heard of the product and comfortable! Well after his crew rushed in and slapped this installation together well not exactly together over the last five years I've had no less than eight technicians out, trying to revive this dead heat pump and furnace! Well, it was a bit switch and I'm not even sure they installed a new unit. There wasn't none of the typical packing materials in sight and it was a Goodman brand owned by Daikin. It's a lower quality today almost 5 years later. I have a new heat system in my home and the wonderful company AC electric service hold off the old one Dr Cool's company employees put this gigantic heat pump outside the bedroom wall it's not very quiet and the furnace they put in the attic was above my bedroom ceiling isn't rattled and hummed heat or cool lots of sleep disturbances over the last five years! The city and the GENERAL CONTRACTOR Tyson Sonnenberg TIMBER COAST CONSTRUCTION and his business partner Neil Whiteley, Ross between the two of them they have 62 a.k.a.'s why would a man in his early to mid 40s need 29 of them and I ask you why would they be allowed to participate in a GOVERNMENT PROGRAM (to assist use that word lightly) Homerowners of moderate means,senior citizens and the disabled. I have Parkinson's disease not only was their crew disruptive messy. The companies came out, witnessed in photographed the kinked and folded ducting!!!!! the unit that I was overcharged for and over sold was large enough to cool a 3000 ft.² home. My condo is a 700 ft.². I did not do the usual research when I hire people contact state verify their own license the bond in their insurance before they walk through the front door because I was assured by the city employees that run this show called benefit They were vetted. In fact I had another contractor lined up Mercurio's to do the installation and they refused. Oh, there's more than one reason for that. I was let a stray the funds for this program comes from HUD Housing and urban development! The people's money

These guys are phenomenal. While having other crawlspace work done, it was discovered that our…read moreheating ducts were in extreme disrepair. They came out, inspected the crawlspace and provided videos and bid for complete repair. They were able to schedule us quickly, and finished the job within a week, each day, providing updates and pictures of the progress. We were extremely pleased with the quality of work done by Dave and his team. All of the ducts were replaced. Reconnected,reinforced to the Joists. Beautiful job. We highly recommend Dr. Cool and Heat. Fabulous work at competitive prices

Gerry did an awesome job of getting my furnace back up and running in the middle of this cold and…read moresoaking wet winter we're having. I was totally amazed at how he set right to work figuring out what was wrong and putting in all the effort it took to pull out the blower and dismantle it so he could replace the failed motor. Didn't try to upsell me or BS me like another HVAC company I'd used previously. Honest, answered all my questions, fixed a drain problem for my heat pump (something I hadn't included in the original request). I can't imagine going to anyone else in the future for any of my HVAC needs.

I had B&G out to my home to provide an estimate for a ductless heat pump installation. They arrived…read moreon time and at first seemed knowledgeable and helpful. However I never heard from them again after that. Numerous red flags came up while we were going through my home. First they don't have an electrician. Neither on the staff nor one they contract with on a regular basis. They said I'd have to do the work myself or find an electrician. Next they gave me the impression that they liked to do easy/not so challenging work. This ductless job isn't that difficult and I've had a different contractor install a system in another home. Finally, I got the impression that they were not-so-proactive and unaccustomed to meeting deadlines. This was confirmed when they didn't reply to my follow up for the bid nor even give the bid. Finally I question some of these five star reviews. I think there's some serious issues with folks paying for bot reviews as part of an internet ad service. While I have no direct evidence, I did read the reviews provided and look at the profiles of the reviewers and thought these didn't look or read as authentic. But that's just an opinion...

I highly recommend this company. I called Brent early Friday morning about our heater not working…read more He said he was going to be in our area and could stop by to take a look at it. Later that evening, I received a phone call from Brent telling me what was wrong with our heater and gave me his recommendations on fixing it and explain to What that would intel. At no point did I feel like Brent was trying to upsell me or overcharged me for his service. I will definitely be recommending him to everybody I know.

I recently had the pleasure of working with Brent at Innovative Thermal Solutions, Inc. From start…read moreto finish, the experience was exceptional. I originally asked him to provide estimates for a circuit board replacement and new furnace to compare to estimates from other companies. He did not try to sell me a new furnace (like most other companies I spoke with), nor did he overcharge me. In fact, while trying to diagnose the issue, he actually performed the repair while I was working (from home). When I asked how much I owed him for the repair, he DID not charge me for it. This is NOT something I expected, NOR would expect going forward, but it just goes to show his integrity, honesty, and how he not driven by greed, like so many companies out there. I am blown away! Furthermore, he was able to come to my home on short notice, communicated arrival time, and arrived on time. Brent was very professional, knowledgeable, and courteous. And I will be using Innovative Thermal Solutions for my HVAC needs going forwards.

Absolutely -- I can help you craft something that feels genuine, appreciative, and highlights the…read moreurgency of the situation without sounding over the top. Here's a polished, warm, and credible review you can use or tweak: --- Outstanding Emergency HVAC Service I had an unexpected HVAC issue come up, and this team was incredible from start to finish. They responded quickly, communicated clearly, and showed up exactly when they said they would -- which is rare when you're dealing with an urgent situation. The technician was professional, knowledgeable, and took the time to explain what was going on without making me feel rushed or overwhelmed. What really stood out was how efficient and thorough they were. They diagnosed the problem right away, had the parts on hand, and got everything back up and running much faster than I expected. You could tell they genuinely cared about helping, not just getting the job done. If you ever find yourself in a bind with heating or cooling, this is the company you want to call. Exceptional service, fair pricing, and real peace of mind. --- If you want it to sound more personal, more formal, more humorous, or tailored to a specific company name or technician, I can shape it however you like.

A Complete Nightmare: Unreliable, Financially Unstable, and Incompetent. Do Not Hire…read more I hired this company in late September 2025 to replace two furnaces and install heat pumps, a job worth over $25,000. What followed has been the single most stressful service experience of my life. Here is the timeline of their failure: No-Show & Excuses: They were scheduled to install on Sept 26th. They didn't show up and didn't answer calls. The next day, they finally contacted me claiming they had a "storage theft" and lost all their tools and materials. Financial Instability: I was incredibly patient. I waited while they managed to install one unit, but the second one kept getting delayed. Shockingly, they eventually admitted they didn't have the money to buy the necessary tools to finish the job. Forced "Loan": To get the project finished, I had to pay an additional $6,000 upfront so they could buy tools, with a signed promissory note that they would repay me $500/month. Ask yourself: What kind of professional HVAC company needs the customer to finance their tools? Incompetence & Ghosting: The second furnace was finally installed on Dec 12, 2025. Two weeks later, the heat pump malfunctioned. Jan 2: Scheduled a repair visit. No-show. Jan 3: Showed up but couldn't fix the issue. Now: They promised a quick resolution but have completely ghosted me. They are ignoring all calls and texts. I am now left with a broken system in the middle of winter, a company that owes me money, and zero communication. Do not trust this company with your home or your money.

Wouldn't you know it? Our furnace went out a few days before Christmas and The Great Freeze of…read moreDecember 2022. I was able to contact Curt on a Friday and he showed up with his son the following Monday. Turned out we needed a new ignitor. Curt said the part would likely not be in until after Christmas. Well sir, he called me this morning with the great news that he'd just received the part. He came by this morning--his son was on another repair job--and installed the part. WE'VE GOT WHOLE HOUSE HEAT AGAIN! Then we discovered our thermostat was no longer working. Curt did what he could to get it working but we're going to need a new one. No problem, we're getting a replacement today from another source. This is the 3rd time we've used CJ's and they remain our go-to for all furnace repairs. Curt's a wonderful, extremely friendly guy who knows his stuff. He explains everything as he works (I like to ask questions). His son is slowly taking over the business, and from what I saw on that day he's all set to take over the family business. CJ's Quality Air Systems is a great locally-owned small business and it's a pleasure to recommend them for all HVAC services.

We had just purchased a new home in Port Orchard, and the heat pump went out a couple of days after…read moremoving in. It was just before the hottest day of the year and I called CJ's after looking at reviews online. Craig was able to make it out that very day. It was an easy fix, and he accomplished it with a smile and a great attitude. I really appreciate his effort, and will use them again in the future. Highly recommended.

I got a quote from Narrows, Costco- Brennan, Pacific Air, and Tahoma Comfort Systems. Tahoma…read moreComfort Systems seemed less like salesmen and more into being honest about what we needed. The guys also seemed very knowledgeable which gave us a boost of confidence about the work that would be done. The quote fit well within our budget. Shawn and his crew did a great job getting our furnace and AC up to code etc. They dealt with the difficult ductwork issues in our crawl space to improve airflow to colder parts of our home. Now the air flow is much better and we are very comfortable! My neighbor is now getting a heatpump and updating his furnace too through TCS. Tahoma Comfort Systems went beyond what any other installers would have done and we are happy.

I messaged this company here before I hired their services. This was the 3rd company I had called…read morefor my hvac issues. I explained as clearly as I could what the other 2 had said before they gave up on it. So they would know going in, that this was going to be a difficult fix. They assured me they wouldnt give up, that they would keep on it until they fixed it. Well 2 stars not one because Keith gave it his best effort, but inevitably gave up. He stopped responding to my texts, and when I called the office to see what was going on, they said that the fan that was ordered to replace mine, was incorrect, and if I wanted them to still fix it, I'D HAVE TO FIND THE FAN. Well I emailed Goodman (the maker of my unit) and they refused to work with me because I'm a home owner not a company. Basically this company gave me the run around for 3 months. Now 7 months into trying to get this damn thing fixed, and the new company i had to come in after Tahoma says theres nothing wrong with the fan. Tahoma also charged for an hour of labor, and the cost to determine what was wrong with it. (And watch out! They'll charge for an hour of labor to order your part for you as well! They only refunded that after I complained that they never quoted that before charging me) However they could never tell me what was wrong with it, and it never got fixed. Keith was great though, well, until the company told him to stop replying to us. It's OK to admit you don't know how to fix something, just tell us before we're trapped in this oven of a house in the middle of summer.