I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I had no problems with them but the electricians could have been more respectful towards my…read moreproperty they left a mess on the floor and broke the wheels on my food cabinet causing me to have to remove everything from it and take the wheels off then set it directly on the floor and replace all the food back to it. when I got my appointment I had asked if I needed to move it and was told no because you could get to the door but they needed to remove the entire front of the electrical box. I also knew nothing about an additional charge if I wanted a surge protector. The heat and AC work wonderful thank you.

I had a very good experience with Gig Harbor Heating and AC! Had a situation where my heating…read moresystem was not putting out heat throughout the house. They were able to come and investigate the issue within 24 hours for a fee of $99. They were able to remedy the problem within 48 Hours as they required materials to repair the issue, which had to do a with a leak in the transfer lines that are connected to the AC system. However in the meantime, they set the furnace on an override so that we could have heat until they returned for proper repairs. Our service tech was Travis and he was very easy to communicate with and explain to me what the issue was. They also we're very courteous and respectful upon their service. I believe that the price was also fair and affordable. I would recommend having this company give an estimate for repairs when looking for service in the area.

After using Gig Harbor for many years, I called them back to give me an estimate in the middle of…read morelast summers heat. The time until someone could come out was ridiculous. If they are going to promote SERVICE then they need to employee more qualified techs especially during the summer months do they can provide the only thing they have to SELL. If they do not think that we the paying customers can get someone else to sell you another AC/ Heating, probably as good if not A better BRAND, then what closes the buying decision SERVICE REPUTATION AFTER THE SALE. Having been convinced into replacing both my AC UNITS at over 30k and taking forever to complete, in was installed leaving the old unit in the attic. This summer ( 2-3 weeks ago) I called them to come out as the upstairs unit thermostat was malfunctioning Something to do with condensation and being freezing cold in the house. Tech came out a few days later supposedly fixed the problem. Now last week same thing is occurring again and trying to get an appointment that's convenient to them is impossible. THEN UPON receiving a scheduled appointment for Today July 7th, Susie calls and says they have to reschedule that the tech that was scheduled for my home doesn't have the "RIGHT LADDER" On his truck and we need to reschedule. That's now 4 days sleeping in a warm bedroom When calling Susie back she presented the Lame excuse about the TECH NOT HAVING THE RIGHT LADDER. DO YOU THINK THAT THEY MIGHT PLAN AHEAD the night before for the correct tools to do a job. So now the appointment to fix the same problem as a few weeks ago is schedule between 8:30 and 10:00 after being told that we have to leave for the airport at 9:30 so if they are not here or are here early and do not finish By 9:30 he will have to leave and come back. Asked Susie why they could not schedule for a 11:00 AM time or later, the reply was they do not want to be in the attics when it's Hot. I do not where she is from but this time of year is not that HOT. So they only schedule 1 or 2 jobs a day but have tech's out selling job's the rest of the time? Maybe they give the right LADDERS to the estimators or maybe they have to share. WILL WAIT TO SEE what comes out of this and discuss compensation for the HOTEL ROOM for 4 nights as it's been So HOT UPSTAIRS. HIGHLY RECOMMEND you think twice about this company or if nothing else, insure you get 2 other qualified bids and check there service ratings. Apparently GIG HARBOR DOES NOT KNOW THE MEANING OF THE ACRONYM T I P S TO INSURE PROMPT/ PROPER SERVICE. ITS THE ONLY THING THRY HAVE TO SELL. So now schedule

This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale…read moreand Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

i hired this company to put in a AC system. I chose mini split. first time doing this and I did…read morenot know what to expect. these guys are real professionals. work was completed in a day. it turned out great. another great policy of this company is they finish the drywall cut areas to look new after the install. not all companies do that, a friend told me. overall, it was a very positive experience. also, afterwards when I had any questions on how to use the system, Paul responded very quickly. I'm glad I went with this company. they act like they want to be in business a long time.

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

I hired Capitol Duct Cleaning to clean a dryer vent in April 2025. Fourteen months later, when the…read moredryer started malfunctioning, an appliance repair technician found the cause: a cleaning brush lodged in the duct. I don't know how or when the brush ended up there -- but I do know that a thorough duct cleaning should have found and removed it, and Capitol's did not. When I called to raise this, they denied any responsibility and offered excuses for why their air-hose method wouldn't have caught it -- while refusing to remove it now except as a new, separately paid job. Whatever the brush's origin, their original service demonstrably failed to clear the duct. I agreed to pay again anyway, just to get it resolved. I was told a manager would call me first to discuss it. No one called. I waited for the scheduled technician instead; no one showed. When I followed up, I learned the office had canceled the appointment without telling me. I rescheduled a third time, and to avoid any confusion, I emailed a photo of the brush along with the access details (about 10 feet in, no crawlspace) and asked them to confirm they could do the job at the agreed price. The email went unanswered. When I called, I was assured the office had seen it, reviewed the photo, and confirmed the job and price. Two weeks later, the technicians arrived -- 90 minutes early, before I was ready -- with no idea they were there to remove a stuck brush. After using about 15 minutes of my time, they concluded they couldn't remove it after all. I told them to leave and hired someone else. Across three separate appointments and every point of contact -- the initial cleaning a year ago, the manager callback, the scheduled visit, the confirmed job -- Capitol Duct Cleaning did not follow through on a single commitment it made. I won't use them again.