I brought my bicycle here when the derailer fell off and the brakes stopped working right. When I…read moredropped it off on Sunday afternoon around 1:30 they said it would be ready on Tuesday. I told them at the service department that the bike would not shift gears going up, that the shifter only worked right when downshifting. Imagine my surprise when they text me less than three hours later saying my bike is ready. It seemed OK, they asked me to ride it in the parking lot. It was 5:50, and they closed in ten minutes. The bike shifted OK for a couple of cycles up and down. As much as I was happy to get the bicycle back the same day, I was not happy after riding it several time and from gears five thru eight still trouble upshifting. I truly wish they had kept the bike until Tuesday, maybe the bike would shift properly. I did not need to get my bicycle back fast as much as I needed to get my bicycle back FIXED.

Well first of all, the all aluminum kickstand was manufactured 07-2018. That wasn't cool. And then…read morewe got it home; we installed it on an 11-year old's new to him bike. He is an average size, not heavy great nephew was on the bike and put the kickstand down. Went to get off and the kickstand snapped right at the housing. I put it in the bag with the bag it came in. Receipt and all the parts Matthew and Dylan were like... "this has never happened before... blah blah blah". Also, I was like, "Are you trying to blame your shoddy merchandise on an eleven yr old child?" They both looked at each and sorta slightly nodded. At that point, I asked for a manager. Dylan pops off with, "I am the manager" and puts out her hand. I shook it reluctantly. And there she was without any name tags stating she was a manager. She didn't act like a manager to me, at all. I then said, "Well, it is $14 and since you have nothing but another like it...my refund is due since when I bought it two days ago, I have that I need. Receipt, item with all the tags, etc. So you need to refund me $14." She then asked for the actual card to give me my full refund, I happen to have it with me. Thank goodness. I will NOT BE BACK. And if you shop there--I STRONGLY suggest to see the manufacturer date and see if something really old is being sold as new. Lots can happen to merchandise randomly stored and dropping would be an average happening. Also, how high on a shelf has it been stored OVER 8 years. Not cool. Nor great customer service. They lost a customer for always. Thanks, but no thanks.

I had three golf gifts that I needed to return to Dick's. I'd keep them, but they're all the wrong…read moresizes. I was greeted as I came into the store. I didn't have time to shop today, was just here to return my gifts. No line at checkout and a smiling friendly Gracie greeted me. I did have a receipt, but all I really cared about was getting a store credit and coming back when I had more time to shop. Gracie was professional and did the return with no problems. I'll be back soon there's a great sales in the golf department

I just love this store! The sporting goods store is big with a variety of brands. I come here for…read moremost of my Patagonia stuff. The service is always kind and fast. I think they have good value on certain brands and occasionally some rewards if you are a member to the free program.

This Big 5 on Ming Avenue has some of the friendliest staff in town. Every time you walk in,…read moresomeone greets you and checks if you need help while you're looking through the displays, without bugging. Right now, a lot of the stuff is up to 70% off. The discounted shoe section is big right now after the holidays. It's a reliable spot when im looking for sports cards or hot wheels. The only real downside is the pricing. When you compare it to the Big 5 on the east side, this location is noticeably higher on many items, so you trade a bit of extra cost for equal service and similar convenience. Ultimately, a 4 experience for higher prices for the exact same product than the East side location.

We love coming here when we don't wanna pay Dick's Sporting Goods prices. They always have a pretty…read moregood selection of all the sports equipment. We have always had friendly service and they will always tell you about any coupons they may have...(you just have to ask!) thanks for always giving us a better bang for our buck!

Eric was fantastic…read more I finally had gotten my act together. I knew I'd be driving past a 5.11 and I put the boots that I'd ordered months before into the car. They'd fit strange, too tight around the ankle, too loose around the widest part of my foot. I'd fiddled and adjusted and just wasn't happy so I brought in a pair of boots that I'd bought months before and asked for a refund. There was no drama, no issue, no problem. 10 minutes later I had a new pair of shorts and $40 or $50 refunded to my credit card and I was back in the car. I love it when businesses treat their customers well.

Second to none in town Best tactical gears & clothing…read more Friendly staff and management My first visit but won't be my last visit Now I know where to spend my money to support local business and law enforcement

This place has been in this shopping center for 20 + years. My husband loves this place. They have…read morepro club shirts up to 5XL. They have socks, scrubs, hats, NFL gear and more. I've gotten my scrubs at this place a few times. They carry heartsoul break scrubs and i think they're the cutest. My husband loves their hat selection and of course the pro club shirts. They have two or three dressing rooms. The aisles in the store are a bit snug and they have their boxes of merchandise around the store so sometimes tou have to squeeze through to get around. They are a bit strict when it comes to trying on clothes because of people getting the clothes dirty which makes sense.

Not allowing service animals in the store. People have service animals for all kinds of reasons,…read moreand to get kick out of a store because you have a service animal that is wrong. Do you kick people out if they dont look at certain way, I don't think so because there money is as green as regular costumer? I call that discrimination in different ways. My handbook says my service animal is allowed in ALL business. I could take this to court, but I just will not be shopping at your business anymore..

Shop local, friendly, professional, service, great value. Nothing better than locally owned…read morebusinesses.

Price gouging on 12 gauge steel ammo everywhere else is reasonable price they seem to think that…read moretheir ammo is worth 20 bucks a box I think it's ridiculous they try to take Advantage of people like that

I accompanied my daughter to purchase her first firearm. We stood at the counter for about 10…read moreminutes before we were helped. A salesperson(Gary) passed us twice without acknowledging us. Once he came to ask if we need help, he was very short and brash. He proceeded to ask for ID in the form of a driver's license and a bill with her name on it(gas, phone etc). I was unaware that we need to have the bill before hand. When I told him this he seemed angry for not having this. I have range membership and have purchased anther firearm here before and have not had any issues with the sales staff. Think I may take my patronage somewhere else after this incident.

Update from 1 Star…read more Turner's Oxnard very understanding of the Fiocchi Shell issue. They will be participating in re establishing a value by future actions upon my usual seasonal stock up of shells.

Was in there for about 15 minutes looking for something to wear for my birthday. I was the only…read morecustomer in there and nobody acknowledged me the whole time. No "welcome" "hello" no anything. Horrible customer service

I was greeted when I walked in right away, but not in a pushy way and when I needed help with a…read moreshoe a salesperson was there to help me right away. GREAT customer service!

While shopping at this Bakersfield landmark camping and military supply store, several workers were…read moreinstrumental in making my shopping experience a memorable one. They not only made me feel welcome but they were very knowledgeable as well. Their camping and military supply store is off the hook good! I thought the former Supply Sergeant was good, they can't hold a candle to this well established business. Besides that they off the above said items, they main gig is nuts and bolts and boy oh boy do they have a slew of both! Johnny, John and Mark are the best guys in the world! I would recommend them for any need that arises when it comes to the above said items!

Great service and a store that doesn't get the respect they deserve...went in with a specific need…read more It was filled promptly and with enthusiasm and professionalism which you don't see from everyone these days....

I bought my wife a shirt for Christmas in early December and it was the wrong size. She was finally…read moreable to get to the mall to exchange it today Jan 16 and was told no exchange or anything because it was over 30 days. I buy her gear there every Christmas. Not again.

Service: bland. Selection: mediocre. But the real kicker... NO REFUNDS ON JERSEYS. Stay away. Do…read moreyourself a favor and walk 300 steps around the corner and grab a jersey there with refunds and better prices or... simply order online and save 40 bucks or more. Business is standing on a faulty system. Bound to crack and crumble soon. 2025 and no refunds with tags makes no sense. In short l, purchased a jersey but found it for 50 bucks less online and with free shipping. So I decided to return it SAME DAY. Was denied a refund. Fool me once, shame on you. Fool me twice... not happening. This is enough to never return to this small shop again. Way too many options out there.