I do not recommend this location due to the extremely poor customer service I received from the…read moremanager, Neijah Cox. On May 26, I purchased a three-class package. All three class reservations were made in person at the studio, not through the app. Today, I arrived for what was supposed to be my third and final class. Upon arrival, Neijah informed me that I was not enrolled in the class. I responded, "That's fine, can you book me into the next class?" Neijah then told me that I had no remaining classes or points on my account and that I would need to purchase additional classes. I explained multiple times that today's class was my third and final class, and I asked her to review my account to verify that I had only attended two classes. After checking, she claimed that her system showed I had cancelled classes, missed classes, and therefore had no remaining classes available. She repeatedly told me that I needed to buy more classes. I explained at least four to six times that I had never cancelled any classes and that I had personally booked today's class at the studio after my previous session. I suggested that either the system or the employee who assisted me may have entered something incorrectly. Unfortunately, it felt as though Neijah was not listening to anything I was saying. Rather than investigating further, she simply continued repeating what the system showed. At no point did she attempt to look deeper into the issue, review the reservation history, determine who helped me make the booking, or otherwise investigate what may have happened. She showed no interest in resolving the situation. What made the experience even more frustrating was that I knew I had not attended a third class, had not cancelled any reservations, and had not even redeemed the complimentary shake that comes with completing the three-class package. None of that seemed to matter. Her response remained the same: "The system says you cancelled classes, had no-shows, and have no classes left. You need to buy more classes." The situation then escalated unnecessarily when she threatened to call the police if I did not leave the premises. At that point, I began recording the interaction to ensure there was an accurate record of what was being said. I asked why I was being told to leave when I was simply trying to explain the situation and seek a resolution. After returning home, I checked my email and discovered what had actually happened. My class was not scheduled for 7:15 a.m. as I believed--it was scheduled for 9:35 a.m. All Neijah needed to do was thoroughly review the reservation details in the system, and she would have seen that the class existed but was scheduled for a different time. Instead, I was subjected to an embarrassing and completely avoidable experience. I printed the email confirmation showing my 9:35 a.m. reservation and returned to the studio to provide proof. When I arrived, Neijah again told me to leave or she would call the police. I left the printed confirmation on the counter and departed. This occurred at approximately 8:30 a.m. Then, at 9:09 a.m., I received an email notifying me that my 9:35 a.m. class had been cancelled. The entire situation was handled terribly from start to finish. A simple review of the reservation details could have resolved everything in minutes. Instead, I was repeatedly told to purchase more classes, treated as though I was at fault, threatened with police involvement, and ultimately denied the customer service and professionalism that should be expected. I have recordings of the interactions because I felt the situation was being misrepresented, and I am currently attempting to contact the owners or someone above Neijah in management to request a refund and formally address how this matter was handled.

Barry's Burlingame was one of the worst first-time gym experiences I've had. (And that's saying…read moresomething since I recently tried 7 gyms in the Burlingame/ San Mateo / Millbrea area). I showed up 5 minutes early and instead of focusing on onboarding or safety, the staff prioritized forcing me to create a marketing account and hand over my email before class. Nobody asked about **my knee pain** or offered workout modifications like Basecamp or Burlingame Fitness did. I was thrown into a dark room mid-class with no idea where my station was, what weights to use, or even how to start(!) the treadmill. And yeah, they care so much about "safety" that they wouldn't have cared at all if I'd missed the warmup. A large class of 20+ made it impossible for the instructor to notice I was struggling. I had to stop multiple times just to change weights and restart. Change weights and restart. In the end, this was a complete waste of time, while the whole experience felt like corporate lead-generation and profit mattered far more than the safety and success of new members.

We love Basecamp!! My SO and I were first introduced to BC in Burlingame. I usually HATE working…read moreout--so that in and of itself can tell you how great BC is. When they opened the San Mateo location, we were super stoked! Pros of this location: - Free parking! - Overflow room for busy weekends My SO and I have different opinions on if the room shape at SM is more beneficial than the BG location. Nevertheless, the coaches and employees are all so sweet and helpful. The space is new and modern. All types of people are welcome here!

I'm not the most fit person. I actually struggle with working out. I injured my knee in November,…read moreand honestly, I just used that as an excuse not to work out. Truthfully, I was scared and babying my knee, and I started to gain weight. I joined ClassPass to try out different studios and gyms. I had actually tried Basecamp back when it first opened in Burlingame, and it terrified me--but I decided to give it a second chance, and I'm so glad I did. I took my first few classes through ClassPass and eventually decided that when my membership ended, I was going to sign up and become a member. Wendy was amazing at explaining everything thoroughly, and everyone there is so welcoming. They even knew my name before I knew theirs--it kind of felt like Cheers: "Where everybody knows your name" (lol). Every single coach I've interacted with or taken a class has been nothing short of amazing. Jerileen, Lacey, Alicia, and Angeline: they'll never know how much they've motivated me and how much of an impact they've had on my health, fitness, and recovery. I'm so glad I joined--and you should too. I've also taken a class at the Burlingame location, which I loved as well. They were just as nice. It just happens that the San Mateo location is on my way home or to work, and I really like the vibe and how welcoming it I am down 10 pounds since I've joined my biggest advice don't feel overwhelmed become friends with your neighbor or your partner and they can guide you. Everybody's pretty nice.

Tried this place for the first time today and loved it! The workout was amazing and the studio is…read moreincredibly clean and welcoming. Definitely won't be my last time here

Terrible studio with unfriendly customer policies…read more Plenty of other accommodating vibrant pilates studios around- no need for this dingy one.

The burn feels so good. Westcore is added as a complement to my weekly workouts and I've…read moresignificantly noticed the difference in my core strength just after a few sessions. The studio itself is clean, all the instructors are amazing, and there is usually ample parking.

I've seen many ig stories about WestCore for months and after hearing about it from a friend, I…read morefinally made it to the new Millbrae studio. All I can say is it was totally worth the wait! As a mom of three finding "me time" is a rarity, especially with a newborn, but I'm so happy that I used this time on finally trying this class! I decided to start with the Beginner's Foundation class with Sofia, and she was awesome! Sofia was upbeat, patient, and super attentive throughout. She made sure everyone in class had great form and she kept the energy high the entire time. The class was pretty challenging and worked muscles I didn't even know could be targeted. My abs, hips, lower back, and core were all on fire and sore for days(in the best way!) My partner joined me, and we both walked out of the studio smiling and sweaty, trying to plan our next Pilates session. The vibe was perfect for beginners as it was welcoming, supportive, and overall motivating. Can't wait to return to WestCore. We are officially hooked!

3 years at CrossFit Burlingame and still loving it! The…read morecoaches are awesome , they know how to push you, support you, and help you become better every day. Great energy, great people, and a community that makes you want to keep showing up!

I wanted to give CrossFit Burlingame a fair shot, but after a few months, the logistics and the…read moreenvironment just aren't working for me. I honestly dread coming here. For $300 per month, save your money and go somewhere else. You've been warned. The Good: The onboarding process was seamless, and they are highly responsive via text when you are first signing up to learn more. The workouts themselves are solid if you like Mayhem programming.(lots of cardio) the programming doesn't lend itself well to being able to scale handstand pushups or overhead squat where I have seen other boxes have better scaling options for these. The Not-So-Good: The Commute & Parking: Getting here is stressful. The streets leading to the gym are incredibly narrow, and people tend to speed through them (I've actually had a couple of close calls/accidents). Parking is strictly street/residential and very crowded; I've had to park a 15-minute walk away before. I came 39 mins early once and there was still no parking to be found and just gave up and went home. For $300 per month this is insane. People filming: Fitness influencers do not blur your face when filming themselves. Some fitness influencers consistently film themselves and don't ask if they can blur your face if you're in their frame. I think that's just common courtesy. Or else you yourself need to accommodate and move yourself out of their frame. Big box gyms do a better job enforcing this. Limit on class signups: they max each class at 28-30 signups and there's really no limit but the gym can comfortably handle 16-19 people. There's not even enough space in the gym for 28. One time there were so many people some people had to leave and couldn't even fit. Some people come in 15 mins late and crowd the back and there's just chaos and safety issues when there are 28 people in the gym or more. Some people also don't signup. Atmosphere: It feels a bit unwelcoming and feels very chaotic and disorganized. Coaches just run the class without much personal interaction. In my months here, no coach has ever introduced themselves to me. Cleanliness: The facility needs maintenance. The bathroom is frequently out of order, and the floors leave a heavy black residue on your hands during floor movements. Cancellation: Be aware that the cancellation form is pretty buried on their site, and getting a response via email might never happen. It's almost impossible to cancel or get a response about cancellation. It's a decent place if you just want to put your head down and workout, but keep the parking, cleanliness, and hands-off coaching style in mind before joining. Not all workouts are posted on app: some of the classes's workouts like workshop or power building are not posted so you're gonna be in for a surprise if you sign up for those.

This is my partner's gym and I recently checked it out with him to do a drop-in workout! You feel…read morethe community vibe pretty much as soon as you step foot in the gym. Everyone was so friendly and a few introduced themselves to me too. I'm pretty anxious when it comes to working out in gyms and in front of others because I'm self-conscious, but was much less so around these folks. Not a huge amount of space, but more than enough to see multiple people pushing themselves while others observe and cheer them on. I met the owner Kevin and he was super friendly. My partner wanted to help me with an intro workout and Kevin stepped in to coach me a bit and let me borrow some proper shoes for the workout. I just wanted to give these guys some love, so if you're looking to get into olympic weightlifting or find a workout community, this is a great one!

One of the best weightlifting gyms in the Bay Area. You get the opportunity to train alongside some…read moreof the top lifters in the country while being coached by truly high-level coaches. Coach Kevin was an Olympic Coach in both 2016 and 2021 and has over 25 years of coaching experience, working with athletes from the youth level all the way to elite international competitors. He is incredibly selfless with his time and knowledge, always willing to help athletes improve both in and out of the gym. The community here is also something special -- supportive, driven, and welcoming. It's a unique environment that pushes you to become a better athlete and person.

I really wanted to like this place. Some of the instructors are great, welcoming, friendly, and…read morehave a positive attitude. Other instructors only engage with their friends who take their class or they're boring and difficult to follow. One instructor cancelled last minute and the email said that each student would get a class credit. I never got the credit, I even emailed the studio with no response. This place needs better administrative oversight and more experienced and friendly instructors.

Tried The Pound Lagree for the first time a few weeks ago and am SO HAPPY I've found my new…read moreworkout! I've taken Cat and Jackie's classes so far and they are both AMAZING! I always leave class feeling more energized and refreshed, and actually feel like I got a total-body workout in compared to other classes I've taken elsewhere. The instructors make it fun and make everyone feel included, whether it's your first time time or you've already been coming for awhile. The studio is super clean and has a restroom in the back to change if needed. It is also conveniently located in the heart of Downtown San Mateo next to the movie theatre, and is in close walking distance to the parking garages. I highly recommend this place! I will for sure be coming back!

Danny and his training staff are AMAZING - friendly, informed, and full of positive energy. Both me…read moreand my wife did personal training with Shinta, Danny, and Britanny. Not being able to work out here was my #1 regret when moving out of Foster City.

I had 2x weekly sessions with Danny for over a year. Each week I noticed improvements. Danny would…read moreregularly change up the workouts to keep them fun and to engage the muscles in various ways. It was not so much about the number of reps but rather the quality of the exercise. Danny was a patient teacher and would ensure that proper form was followed. He customized exercises to my needs and even to my level of sleep from the night before. Danny was a fantastic cheerleader bringing out the best in me. And even though I would be sore from some workouts, I wanted to come back the next time. He was able to instill in me solid routines that I will look to continue on my own. I truly cannot express how awesome Danny is as a personal trainer. It was a pleasure working with him for the past year.