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    Basement Solutions

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    4 years ago

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    NV Waterproofing & Foundation Repair - NV Waterproofing Team

    NV Waterproofing & Foundation Repair

    (61 reviews)

    Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

    Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

    VM Drainage & Erosion Solutions

    VM Drainage & Erosion Solutions

    (82 reviews)

    We have been in communication with VM Drainage and Erosion Solutions since March 12, 2026 regarding…read moreproblems with two projects which they completed on our home. In 2021 they completed a waterproofing project which carries a 12 year warranty, and in 2022 they completed a patio installation which carries a 5 year warranty. As of April 22, 2026, VM Drainage and Erosion Solutions has not provided a solution to either of these problems. Our foundation wall was bowed before VM Drainage and Erosion Solutions excavated and waterproofed our home in 2021. We showed the bowed wall to VM Drainage and Erosion Solutions before the excavation began, and they recommended proceeding with the project without reinforcing the wall. We began to see small cracks in the foundation wall shortly after VM Drainage and Erosion Solutions completed the waterproofing. We showed the cracked wall to VM Drainage and Erosion Solutions before they installed our patio in 2022. VM Drainage and Erosion Solutions assured us that the cracks were not a problem. However, the cracks have grown substantially since then, and an independent structural engineer has confirmed that the wall is failing. In addition, the patio is sinking, the exterior waterproofing membrane is slipping, and there is a damp smell in our home near the cracked wall. In order to provide access to the cracked foundation wall for repairs, our patio will have to be removed, and the exterior of our home will have to be excavated again. Once the engineer's recommended repairs have been completed, the wall will have to be waterproofed again, and our yard will have to be regraded again. Finally, our patio will have to be reinstalled. We paid VM Drainage and Erosion Solutions to do all of this work in 2021 and 2022 because we trusted their professional opinion about our foundation wall. We now have to pay another contractor to do all of this work again so that our foundation wall can be reinforced. VM Drainage and Erosion Solutions has stated that they will not honor the warranty on the waterproofing project because the man who estimated the project is no longer employed by VM Drainage and Erosion Solutions. They have not provided details about how they will honor the warranty on the patio installation. We will update our review if VM Drainage and Erosion Solutions honors the warranties on their work. In the meantime, we cannot recommend VM Drainage and Erosion Solutions.

    We had drainage and hardscaping done by VM. The drainage part came out great and we're very happy…read morewith it. But the hardscaping is really bad and I would recommend you avoid this company if you want a flagstone patio. The installation team generated huge clouds of dust all day long because they didn't have a wet saw. It covered my side yard as well as my neighbors'. They also didn't wear any PPE, which is unsafe and unprofessional. The patio is graded correctly and has helped with water management issues, but they installed a dozen stones that were clearly damaged with large scratches and gouges. I called the project manager out and they replaced ten of the most damaged stones, but honestly they should not have taken delivery of this product and they should not have installed it. They should have sent it back to their supplier to get it swapped out. The mortar work is also very messy and overall makes the patio look bad. The mortar comes up over the edges of the stones and there are drips and smears to this day. I hope the weather would even it out over time but now a couple months later, it still looks really bad. We have neighbors who just got a new flagstone patio done by another company and the difference is stark. Their stones are perfect and the mortar has clean lines and looks great. Nice people and to their credit, they did come back after the initial install and put significant effort into improving it. But for the money, it's still not a good value.

    Basement Solutions - waterproofing - Updated September 2026

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