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    Basement Masters Waterproofing

    4.9 (19 reviews)
    Closed 9:00 am - 6:30 pm

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    My house had an area in the basement where water would leak from the outside through the lower portion of the basement wall into the interior portion of the house onto the concrete slab. This portion of the wall was buried 8 feet underground on the exterior side. My sister had extensive work done by Basement Masters Waterproofing two weeks prior. She was very happy with BMW's work, so I decided to call them for an assessment and an estimate. BMW promptly had a project manager (Sharif) come to my house to assess the problem. Sharif was very thorough with his inspection, explained clearly what my options were, and sent a fully-detailed proposal within a few days. I was very pleased with the meeting I had with Sharif and the proposal that was sent to me; therefore, I decided to hire BMW to do the job. Unbelievably, they were able to start the very next week! The day the work was scheduled to begin, the crew arrived on time. The crew worked efficiently, professionally, and tirelessly for two days. BMW always kept me informed of the progress and next steps. The job was completed on-time without any problems. The crew was very respectful of my property, and when the job was complete, they left the job site looking better than it did before they started. I would recommend BMW to anyone needing any type of basement repairs or improvements. BMW is a top-notch, professional, responsive, and competitively priced company. I couldn't be happier. And ask for Sharif. He's the man!

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    10 years ago

    Leah and the other employees are great! They completed the work in an efficient manner. I highly recommend them.

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    10 years ago

    Extremely accommodating and easy to work with, able to schedule quickly and wonderful, expert work

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    NV Waterproofing & Foundation Repair

    NV Waterproofing & Foundation Repair

    3.7
    (61 reviews)

    Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

    Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

    VM Drainage & Erosion Solutions

    VM Drainage & Erosion Solutions

    4.2
    (82 reviews)

    We have been in communication with VM Drainage and Erosion Solutions since March 12, 2026 regarding…read moreproblems with two projects which they completed on our home. In 2021 they completed a waterproofing project which carries a 12 year warranty, and in 2022 they completed a patio installation which carries a 5 year warranty. As of April 22, 2026, VM Drainage and Erosion Solutions has not provided a solution to either of these problems. Our foundation wall was bowed before VM Drainage and Erosion Solutions excavated and waterproofed our home in 2021. We showed the bowed wall to VM Drainage and Erosion Solutions before the excavation began, and they recommended proceeding with the project without reinforcing the wall. We began to see small cracks in the foundation wall shortly after VM Drainage and Erosion Solutions completed the waterproofing. We showed the cracked wall to VM Drainage and Erosion Solutions before they installed our patio in 2022. VM Drainage and Erosion Solutions assured us that the cracks were not a problem. However, the cracks have grown substantially since then, and an independent structural engineer has confirmed that the wall is failing. In addition, the patio is sinking, the exterior waterproofing membrane is slipping, and there is a damp smell in our home near the cracked wall. In order to provide access to the cracked foundation wall for repairs, our patio will have to be removed, and the exterior of our home will have to be excavated again. Once the engineer's recommended repairs have been completed, the wall will have to be waterproofed again, and our yard will have to be regraded again. Finally, our patio will have to be reinstalled. We paid VM Drainage and Erosion Solutions to do all of this work in 2021 and 2022 because we trusted their professional opinion about our foundation wall. We now have to pay another contractor to do all of this work again so that our foundation wall can be reinforced. VM Drainage and Erosion Solutions has stated that they will not honor the warranty on the waterproofing project because the man who estimated the project is no longer employed by VM Drainage and Erosion Solutions. They have not provided details about how they will honor the warranty on the patio installation. We will update our review if VM Drainage and Erosion Solutions honors the warranties on their work. In the meantime, we cannot recommend VM Drainage and Erosion Solutions.

    We had drainage and hardscaping done by VM. The drainage part came out great and we're very happy…read morewith it. But the hardscaping is really bad and I would recommend you avoid this company if you want a flagstone patio. The installation team generated huge clouds of dust all day long because they didn't have a wet saw. It covered my side yard as well as my neighbors'. They also didn't wear any PPE, which is unsafe and unprofessional. The patio is graded correctly and has helped with water management issues, but they installed a dozen stones that were clearly damaged with large scratches and gouges. I called the project manager out and they replaced ten of the most damaged stones, but honestly they should not have taken delivery of this product and they should not have installed it. They should have sent it back to their supplier to get it swapped out. The mortar work is also very messy and overall makes the patio look bad. The mortar comes up over the edges of the stones and there are drips and smears to this day. I hope the weather would even it out over time but now a couple months later, it still looks really bad. We have neighbors who just got a new flagstone patio done by another company and the difference is stark. Their stones are perfect and the mortar has clean lines and looks great. Nice people and to their credit, they did come back after the initial install and put significant effort into improving it. But for the money, it's still not a good value.

    JES Foundation Repair

    JES Foundation Repair

    3.0
    (331 reviews)

    I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

    My experience with JES Repair was frustrating and ultimately disappointing…read more The project itself was completed on schedule, but the quality and planning of the work left a lot to be desired. The beam repairs appear to have been completed in the easiest way possible, with little consideration for the work that would need to happen afterward. The crew cut the subfloor approximately three inches away from the walls and left it unsupported. As a result, my flooring contractor had to tear out two sections of flooring and replace the entire subfloor in those areas because the necessary repairs were never addressed during the original project. Even more frustrating, JES only opened a limited section of the floor instead of exposing the entire affected area. Once the flooring contractor had everything opened up, additional damaged wood was discovered that now requires even more repairs. Since JES was already working in that area, it is difficult to understand how these issues weren't identified or why the floor wasn't opened far enough to properly inspect the entire section. Addressing everything while the area was already exposed would have saved significant time, cost, and disruption. The inspection process was another major disappointment. The county inspection failed and was rescheduled without anyone from JES informing me ahead of time. I was then told that no one from JES would attend the reinspection and that it was between me and the county. As a homeowner, I'm not a contractor and shouldn't be expected to answer technical questions or represent the company's work to the building inspector. I hired JES expecting professional workmanship, thorough planning, and support through the entire process. Instead, I've been left coordinating additional repairs, paying for work that could have been avoided, and handling inspection issues that should have been managed by the contractor. Based on my experience, I cannot recommend JES Repair. UPDATE (07/08/2026): I connected with the resolution team and are working through the issues in a positive and constructive manner.

    Basement Masters Waterproofing - waterproofing - Updated August 2026

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