West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

On a whim, I bought a 2016 Silverado in great shape. Chris and Buck were fantastic and facilitated…read moreme really trying to screw up the deal subconsciously! But I got out the door the next day and I'm driving along happily.

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

Service team tells me service is due. I take off work and come in, they say service isn't due…read moreunless I want to pay extra for it. Not a coordinated, competent, or reasonable experience.

They are very helpful, they explain everything so you know what's going on. Never leaves you in…read moretge dark. They DO NOT try to put you in debt. I really thank God for them. If you need honest people to work on your car they are the ones to go to

October 25,2023 I brought my granddaughter's 2008 Ford…read moreTaurus in for a running hot issue. Tri-Star did a great job and superb customer service. No BS, they diagnosed the problem and fixed it in a timely fashion. I recommend them highly for your automotive needs. Thanks Tri-Star!

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

I normally take my vehicle to the dealership I purchased it from, but I moved and it's a 45-60…read moreminute drive, while this Chevrolet dealership is right around the corner from me. Now - when i purchased my vehicle I did enroll in the Chevy package, which is extra coverage. I've taken my vehicle here 3 or 4 times with a great experience. Personally, I enjoy the small town vibe they provide - and they are fast! It's where I take my car now !

Finally had to kill this deal after they held my $23,000 and my mr2, 9 days, and were too cheap or…read morestupid to ship the car. I paid 1000 for shipping.. I bought one with Net Motorcars in Addison, IL. Bought and shipped in 30 hours. THAT is a car dealer!!! Oh yes, Manager Corey thought he would punish me by sending my refund check by snail mail, after I wired it to him...He was not sharp enough to check....THAT IM RICH BITCH

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

This negative review has nothing to do with service representatives…read more My issue is with management. When I purchased my Trailblazer, there was a nick in the windshield. I was advised it would be resolved. It wouldnt be noticeable. All that was done was liquid squirted into the nick, and it still looks like a damaged windshield. I have been a customer of Heinrich for over twenty-five years and have purchased many vehicles. I have referred many customers. I have given them many glowing reviews. They feel as long as the nick isnt on the driver's side it isnt an issue. I feel if I spend over 25K on a vehicle, I should get a vehicle without a damaged windshield. It's a small spot but the way management handled shows no loyalty to long term customers. I will continue to use their service department but this will the last vehicle I will purchase from them. Buyer beware. It's a sad truth.

A Plus Auto resolved my Window problem and Highly recommend to Purchase an Vehichle from A Plus…read moreAuto to Everyone thanks Aaron Johnson

I recommend ANYTHING else.. however, if you like cars that break down after a couple months, and…read morecost you more then the cars worth to repair then this is the spot for you! Also, if you buy a car, don't expect to drive it off the lot that week because they fix the car after you buy it. I bought a 2002 Toyota Avalon from A Plus and have had non stop issues. Lastly, these cars are probably all worth a good $1,500-$3,000 that he charges for nearly triple that. Take your money somewhere else.