We have been to this location several times because it's in a convenient location in north west but everytime we have come we have been let down by the customer service and the cleanliness. The tables seem to not be wiped down.. I found a hair in my sundae.. the lights above us were very dusty and it was my daughter's birthday so she wanted to try a couple samples before choosing a "clown cone" and the employee seemed so bothered. The minute she took our orders to ringing us up we could feel the energy. We love baskin Robbin's and their ice cream but this location can use some improvement. read more

See all

Mudd pies are amazing!!! Have to order them 24hours in advance! Definitely recommend!!!

My kids requested we stop for a cool treat after school today, so we rolled into Baskin- Robin's before running errands. A few years since our last visit here when we introduced my little guy to his very first scoop of ice cream here. There was only one girl working when we arrived; the only plus side was she was very friendly and doing her best to get to everyone. My only suggestion is they have a little more help with the weather getting warmer. Wait times I feel are always a bit longer than other locations in town. 31 flavors and everything ice cream in one spot. If you're having a unicorn party, they make a mean Unicorn ice cream cake. That was one of my daughter's birthday cakes for a unicorn themed party one year. Do check out their other designs for custom ice cream cakes. Today, we ordered: Mom's making cookies, cookie monster, and a double wild n Reckless sherbert. My go-to is their Jamoca almond fudge, and they have them pre-packed here to take home. Do check out their other pre-packed quarts to take home. All flavors were 2 thumbs up today! We'll be back! read more

Baskin-Robbins 31 Flavors - Cookie monster cone and a scoop of "Mom's making cookies". - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

See all

Another favorite. Close to home and love the options. Clean restaurant and helpful staff.

Service was pretty good, packed with people when we arrived, nearly empty when we left. Ice cream is stellar! Variety was really good! It was hard for me to make choices but I came up with three :) Right! 3 is better than just one:) . Location was clean and suitably decorated. read more

See all

We've come here to celebrate some bigger wins for the kiddo and she loves picking out a flavor of icecream, a cone, and topping. The employees have always been friendly and helpful. It's always been clean and nice looking also. read more

This Baskin Robbins location is definitely my favorite out of all of the ones in town. They always have a variety of ice cream cake flavors in stock, and of all different sizes too. I really like getting people ice cream cakes for their birthdays and the people at this store and always so nice and will even write on the cakes for you (the south Reno one will not). Their ice cream is delish and if I'm not getting a cake for someone, I opt for a single scoop hot fudge sundae with gold ribbon ice cream...SO good when I want to treat myself! read more

Baskin-Robbins 31 Flavors - a birthday cake - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Friendly staff, typical selection like most Baskin Robbins. Clean environment. Would go back.

Service was awesome. Store was clean. Flavors plentiful. I was offered a taste but knew exactly what o wanted. Thank you Michellle and crew. read more

Not offering and outright denying customers hand sanitizer or hand washing is a bad look. Ice cream is about what you expect but a splurge price-wise. read more

Baskin-Robbins 31 Flavors - Sink but no customers allowed. - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Took the grandsons for ice cream on this first day of snowthey had the yummy waffle cones and of course were very happy. I just have to share the photo of their absolutely cutest Turkey ice cream cake I have ever seen! read more

Baskin-Robbins 31 Flavors - Turkey ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I have been enjoying Baskin-Robbins for over 50 years. When I was a child, my Mom would take my sister and I there after church My favorite was Mandrine Chocolate Sherbet I wish BR would bring it back. It would assure my visiting more often!!!! read more

I haven't been here in awhile and to my surprise it was remodeled! I love the new look!! It's more lively and welcoming, and it seems that the flow of the store is a lot smoother. The customer service was always great at this location, and the store looks clean at all times. If I find an unclean table then it was due to customers not cleaning after themselves, and at that point I just wipe it clean and sit to enjoy my treat! My fave is jamoca ice cream on a chocolate dipped cake cone. So YUMM!!! read more

See all

Excellent ice cream as usual and I excellent service and the store looked great! My only complaint was seeing the lady's pony tail going down NEAR the ice cream read more

Hasn't changed since I was a kid, except the price of course! Tons of delicious flavors that bring back nostalgia! Was $9 for 2 single kids scoops. read more

Parents: Do not take your children to this establishment. They serve an addicting substance: Ice Cream. I found BR in the early 1970's and view ice cream as a major food group. I have not been in this location for two days and suffer withdrawls. This location is the best in Reno, the best in staff, training, and customer relations. I will no longer visit the other Truckee Meadow locations, but everytime I am in the area, I will stop for a scoop of German Chocolate Cake and Mocha. Two scoops in a cup. read more

My 9-year-old got an award at summer camp so we went here to celebrate with ice cream. She ordered a kids scoop of the daquiri ice. We left and headed to Safeway next door. Once there, she said the ice cream tasted like alcohol and she didn't like it. She was super bummed. We headed back to Baskin Robbins to ask for a different flavor. The kid behind the counter said we would have to pay for a new scoop because it was almost all eaten. But she hadn't taken more than a small bite, which I pointed out. Then he said it was totally melted, which it wasn't. I didn't understand why he was saying these things - was it to make us feel like we were trying to cheat Baskin Robbins? Why did he need to make up lies about the ice cream? If it tasting like alcohol was not justification enough to ask for a replacement, just say that. It made no sense and made my 9-year-old feel even worse. I went ahead and paid for a replacement scoop but told him I thought his service was crappy, since she was a kid who made a mistake and now felt even worse about it. So much for a celebration. Love the ice cream, hate the service at this location. read more

Love Baskin Robbins ice cream, especially Daiquiri Ice! Don't love their prices. It's good, but a single scoop of ice cream doesn't need to be $4. Looks like they've remodeled at this location. Looks nice. The staff the day we went in were polite and prompt. read more

Baskin-Robbins 31 Flavors - Banana Split and Daiquiri Ice - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Fantastic customer service! I called here to inquire about their ice cream cakes for a last minute celebration of the Marine Corps 245th Birthday. If you're a Marine or know a Marine, you know what a big deal this day is. Gayle was so helpful over the phone and made several suggestions that might work. I popped in a couple hours later and even though Gayle had left for the day she had set aside a few cakes for me to consider! Michelle picked up right where Gayle left off and I was so grateful for both of their help. Michelle finished my cake with a custom message and it came out exactly how I envisioned. Will definitely be back for planned and unplanned celebrations in the future. For now, I'm off to celebrate the 245th Birthday of the Marine Corps with my Marine. read more

Baskin-Robbins 31 Flavors - Custom message on an in stock ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I have been going to Baskin Robbins over 50 years from when I was a little girl and so happy that not much has changed over the years. My first ice cream cone was bubble gum flavored (don't know how I didn't break my teeth on those frozen gum balls!) but then I discovered pralines and cream and that has been my selection ever since. I usually order a one scoop sugar cone but if I'm hungrier I get a banana royale with pralines and cream and hot caramel sauce-so good!! Had a pralines and cream cone today and it was as good as I remembered! read more

We love Baskin Robbins and kids scoop is our choice to go ! All flavors are yumm ! But my fav strawberry cheese cake was missing today !!! read more

Baskin-Robbins 31 Flavors - an ice cream cone in front of reno - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

See all

This review is for Gayle. I've unfortunately never met her, but Gayle is an asset to her team and truly understands what customer service is all about. In fact, my experience working with Gayle was one of the greatest examples of amazing customer service that I've seen in a long time. So now for the details... I wanted a special ice cream cake for a going away party for two very special members of the Yelp community. While looking for the phone number to call Baskin Robbins, I noticed that they had cake ordering available on the website. I was a little late ordering the cake, so I called just to be sure it would be ready and Gayle answered the phone, and let me know it would be fine. So I went through the online process to order the cake. Here's where it went south. Baskin Robbins only has select cake patterns available on the site and very few are not occasion specific I.e. Graduation, birthday etc. And they offer no options to edit the colors either, so I picked a generic cake, wrote my message and placed the order. Immediately I was unhappy with the decision because it simply wasn't what Id wanted, so I called back and got Gayle on the phone again. I explained what I'd really wanted and she was more than happy to help. She offered her personal email so I could send her an image of the logo I wanted, and the next day when the decorator got started, she sent me a pic of the cake in progress to ask what I thought! She even went so far as to ask me if it would be ok to change the color of the icing because it would look better in a different color! Gayle followed my order from start to finish and made sure that it was exactly what I'd wanted. I have a feeling she easily went above and beyond what was expected and may have even stayed late to insure it was understood by the team. When I finally got there to pick up the cake and saw it, I was ecstatic. It was exactly what I'd envisioned and everyone at the party loved it. We all felt like the cake was a little extra special, and I think that's because of the extra attention Gayle put into making sure it was just right. read more

Baskin-Robbins 31 Flavors - Awesome cake for Esteban and Sojin thanks to Gayle @baskinrobbins - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

They always have specials at this place so check it out and see what days there are cheap deals or specials. You can get anything here. Not only do they have 31 flavors, they have tons of options. Cakes, ice cream in to go containers, ice cream cookie sandwiches, milkshakes, sundaes, multiple cones, you want it they most likely have it. Ice cream is always good, with a wide variety of flavors. In the summer I prefer hard ice cream in a cone. Just seems the right thing to do! read more

Baskin-Robbins 31 Flavors - Fun wall art and ice cream sayings in baskin Robbins. - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

who doesn't love an abundance of ice cream flavors? I have been here many times over the years, and recently came for their Tuesday 'family night', only to find that the price of the scoop has doubled. maybe it has been longer than I thought for the family night scoop special, but it used to be $1 a scoop. Now it is $2 per scoop on Tuesday's, this is only a $.59 discount of any other night. There does not seem to be much of an order when there is more than one customer waiting to he helped. You just have to keep 'eyeing' the workers to let them know your approximate place in line. the staff is friendly, and there is a limited amount of seating inside, so be prepared to stand or take your treat to go on the family nights. read more

See all

It is a baskin robins no bad experience The flavors are good there are a lot i don't know why people hate it so much but I hope it this review brings it up read more

I like how many options Baskin-Robbins provides. Since this is now the only option we have in Northwest Reno it is one of our regular stops to satisfy my sweet tooth. My go to is the double scoop sundae with Jamoca almond fudge. The staff working there is friendly and fast. No matter what taste in ice cream you want they have it. They also have cakes, milk shakes, banana splits and they make their waffle cones!! read more

I went in and got a quart of ice cream and it was half empty! IT'S LITERALLY HALF EMPTY! I gave them a call immediately, and all they said is, "we weight every single quart." I know they do it by weight because I went there all the time. Every time it was filled all the way and they even have to compress it. The manager did not even said sorry. Very disappointed and will not come back to this store again read more

Stopped by for a little ice cream treat. We noticed that this location has a lot more variety in flavors than the one closer to my home location. On Tuesday nights coupons are not accepted as all single scoops are discounted to $1.50.This location is very clean and has comfortable seating areas. I went with the Oreo ice-cream to satisfy my sweet tooth! read more

Clean, great service! Lots of flavors to choose from. Even during the busy heat of the afternoon they still greeted you, and made you feel welcomed! read more

So...Its Baseball Nut season. What can you say about BR31 except it is an oasis of happiness...have you ever seen anyone there who isn't happy? Details: Check out Tuesday night. Its family night and a scoop is only $1.50. Our 14 yr old points out that if he gets 2 scoops the waffle cone is free...thus he is really saving us money...Ok I'll give him points for his argument. Make sure you try at least 1 sample of a new flavor...its always free. read more

Baskin-Robbins 31 Flavors - Guess which one is mine! - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I wish I could put no stars this was absolutely the worst service I've ever gotten anywhere. We came in and no one said a word to us. The employee stood behind the counter and just looked at us with a disgusted look. When she finally took our order she made a milkshake that was literally nothing but milk. Ignored me while I was trying to get her attention so I had to call out to another employee to have it remade. They poured it back into a blender added half a scoop of ice cream and then handed it back. Absolutely the worst service ever. We will never be coming back. Continued: I had to force a refund out of them. I took it back and they all looked at me like deer in the head lights and then said they couldn't do refunds so I told them I wanted to speak to a manager and then all of a sudden they knew how to do it. read more

Baskin-Robbins 31 Flavors - My milkshake is more milk than anything. - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

This shit daquri ice is so fire. Everyone should go get it. Mmmmmm I love ice cream. Make sure to ask for two spoons. Also try the lime before hand to clense your pallet read more

Baskin-Robbins 31 Flavors - a bowl of yogurt - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Was hoping the go to Cold Stone but the line was crazy long. Noticed Baskin-Robbins within walking distance so I jumped ship. To be honest I was not expecting too much, can't say why...just some weird preconception. I was so pleasely surprised and honestly felt silly for thinking Cold Stone could beat the original thirty one in the first place, The place was immaculate and the staff were so friendly! The space was bright and cheerful with a refreshing modern feel. They had a great selection of ice creams, And I was surprised to see that they had healthier options like frozen yogurt as well as non-dairy options. I settled on a sundae, which was made to my exact specifications. The gentleman who made it even checked in with me while he made it to make sure it was perfect. The sundae was great and I was so happy to find plenty of seating to enjoy it with my sweetie!! read more

The store was absolutely slammed when I came in and Dean still greeted every customer when they came in, thanked them for their patience, and helped guide the other workers to get the line down. Dean is a gem. Keep them around! read more

I just ordered for delivery by Door Dash. Door Dash was fast and the delivery lady was so nice but the hot fudge sundae was awful. Two very tiny scoops of ice cream and no whip cream. The cup wasn't even half full. This was a big waste of money for a Senior Citizen on Social Security! Never again! read more

I love the ice cream here, never had a bad experience, my ice cream is always fresh as well as the cones. But then again, I only come here once a year and I splurge with getting two scoops in a waffle cone. Customer service is great, there's always an acknowledgment coming in and going out. Overall, there are good kids working here. The only reason I'm not giving 5 stars is because while in the throes of my yearly sugar high, I happened to look over through the glass case from where I was sitting and watched one of the gals take out the tips from the container and pocketed the money. Funny thing was she wasn't the gal that helped us and we did leave a tip in the tip jar. Why wouldn't there be a split with the tips when you're both serving customers and working the till? read more

This place dead gave me half scoops and made me pay full price. Garbage customer service. Worst baskin I've ever been to by far.

This place is great but sometimes the service is lacking. Young group of kids which isn't really an excuse for me when it comes to customer service. You're getting paid to be here; cheer up. The tall kid here tonight on 7:45 3/25 was propped up in the back corner starring at us while the other kid was busy making cones. When I nicely asked him if we could order with him, he looked at me like I was an idiot and raised his eyebrows and goes, "yuh.." He was obviously super inconvenienced. He grabbed a scoop and never looked back up for the rest of the order. Then when I asked if they had Apple Pay, he goes, "yuh.." Really warm dude. Sadly this is what I expect from these teenagers. Pretty pitiful. It'd be five stars for the ice cream. Three for the kid makin cones. He was very nice when he said bye as we left and was nice last time we were there too. read more

Do not come here for the dollars scoop nights! The line is always out the door and it takes FOREVER. And when when it's any other night, you're going to pay the same amount for a pint of ice cream from a grocery store as you would for a scoop of theirs on a cardboard flavored cone. Why bother? read more

Who doesn't love ice cream! It's not a bad location and if you're in the area (as we are quite often) and the kids want a treat, it's a safe bet. However, it isn't anything particularly special and we have found ourselves across the street at U-Swirl more and more in favor of Baskin-Robbins. However, sometimes you want "classic" ice cream in a good old-fashioned style sugar cone and when you do, this is the place to go. The employees, as some of the other reviewers have said, are on the slow and rather unenthusiastic side. Sadly, this isn't our first choice for ice cream or frozen treats anymore but it does still serve a purpose, I suppose. I just wish they would revitalize their business more. read more