Great service! Always nice and serve in a timely matter. Ice cream always cold! Nathan and Makayla are the best read more

Excellent Customer Service! Will return in the future, the employees always serve with a smile.

The ice cream was delicious! Service was fast. Will be back again. My favorite is pistachio almond. Great location.

Great service, employees are super nice and Pablo makes a great mangonada. Would recommend. read more

Baskin-Robbins - Mangonada - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

Came in here to cool off with some ice cream and got the best service from Michael and they had what I wanted I would recommend this Baskin-robbins! read more

Great place to get your ice cream, good customer service always a smile when you walk in. This location is open until 10pm so if you are craving ice cream this is the place to go read more

Nathan was great getting my Oder everyone was nice there thanks for getting everything tasting great read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

Well it has nothing to do with Covid-19 but with their unbelievable small two scoop sundae, OMG! Really?! If you're charging me more than $6.00 then at least give me a large scoop of ice cream, why do you use the children's scoop size, but your charging me as much as the price of one pint of ice cream? Don't be sooo greedy, if you're going to charge me the price of a pint, at least give me two large scoops of ice cream on my sundae, and you are as cheap and stingy with the banana split, why do you charge sooo much, but give so little ice cream?! Really???!!! Child scoops for price of a pint?! STOP THE STINGINESS! I'm not coming back to this place! read more

I LOVE a good scoop of baskin robins ice cream! It is so darn good! The service is great greeted me nice. And it is well kept and clean.Overall really good! Thank you for making my day great read more

Good service! The capuchino blast is perfect!! The location on milleken can't get it right but this place does! I am a very satisfied customer. read more

Love the ice creams, kids come here all the time , it's a must go place for the summer read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

The workers here are always super nice and welcoming we've even became friends with one of them. Their cookie dough ice cream is to die for and so is every other flavor. It's a quick and easy treat for any time, can't wait to come back! read more

Called ahead to order and told the guy I was walking over. When I got there he didn't even acknowledge me Don't bother calling ahead because it doesn't help. They have remained open from the beginning of quarantine so obviously doesn't need the business. read more

Good ice cream and pleasant service. Clean and cozy location. I get my Capuccino blast and bubble gum ice cream for my grandson.

We should be able to leave negative stars for this establishment. The 'manager' admitted to making the order incorrectly yet refused to remake it. I wasn't asking for money back just a request for her to fix a mistake they made and she refused. Apparently saving $4 in food cost is worth multiple bad reviews on social media platforms. read more

Baskin-Robbins - How is this 3 scopes? - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

I'm so disappointed I been coming for years and I can't believe or even understand how a big curly hair got into my ice cream ... I got discussed by it and specially with all this going on the girls there should really wear hair nets to avoid this !!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

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Friendly staff and very clean store. Had a good time eating ice cream with the family.

This BR is always empty for some reason. Do people not eat ice cream in the cold weather or something? Because it is the best! People are missing out! Jk. Anyways, I go here because it's close and it satisfies the craving. They are good at changing up the specialty flavors so I always have a few new flavors to try each time. Nutty coconut is one of my all time favorites. read more

Baskin-Robbins - Snickers + Nutty Coconut with a waffle cone. Strawberry + Icing on the cake with a waffle cone. - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

Been coming to this Baskin - Robbins since I was a kid. The place hasn't changed much besides the new remodel. Was so surprised on how rude the owners/employees have gotten. They have ZERO patiences and try to get you in and out. It was my birthday and showed my coupon for a free kids scoop and he said no problem. After we all had ordered, we were about to check out. I showed him the barcode on my phone and he said that's only for a kids scoop and I said I know I showed it to you. He almost didn't use my coupon but then finally did so thank you for that. Also I was so surprised on how dirty this store was. Dust, paper straw wrappers on the floor, messy and sticky tables. This place needs to be better maintained and maybe more employees especially during sometime. read more

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Morgan and Caitlin were sooooo helpful when I came in last night. Both of them were beyond polite and tried to help me get together a last minute cake. So sweet! :) read more

Terrible. Terrible. Terrible. I have ordered several times through delivery apps and 4 out of the 5 times the order is incorrect or they barely give you any ice cream. I ordered chocolate ice cream with strawberry topping and I received strawberry ice cream with chocolate topping... never ordering through this Baskin Robbins again. So disappointing. read more

I ordered a photo ice cream cake, and it was great! The image was clear and it tasted yummy

Ice cream was great, highly recommend this place! Can't wait to come back to the Arango Cucamonga spot!

The Mangonada was delicious! Great service! Staff was very friendly and helpful even when we came a few minutes before closing. Will be coming again! read more

Came in while there were quite a few others in the store to buy a cake for father's day. Girl with two-tone hair was very rude to me and snapped at her two coworkers. Had major attitude, not only with PAYING customers, but with her coworkers as well, it needs to be addressed. other two girls were very very sweet. read more

For us this is our local Baskin Robbins. They have done a recent remodel. There really isn't anything special unfortunately when you come here as far as excellent welcoming customer service. It's just straight forward hi welcome what can I get you; sadly in my opinion it's robotic. When you come into an establishment you want to feel welcomed and not like your just "there." Today we ordered a brownie sundae and I thought it should have been warmed up at least but that was not the case. I don't know maybe that's just how it is served now. read more

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I love this Baskin Robbins location and all of it's employees. I have been a regular at this shop for over five years now and I have always been treated with the most respect and always greeted by a friendly employee. "Dylan" is one of my favorite employees at this location as he is very friendly every time I see him. He always greets me with a smile and lets me try multiple different flavors when I come in. I have also seen how he treats other customers and I have never seen him be rude or unfriendly, even when they were about to close. I would recommend this location to anyone and everyone looking to get decent size scoops from the friendliest baskin robbins workers around town. read more

Good service! Excellent staff and good ice cream. Go here a lot with my friends and it's always a blast.

We come here every-time we get a sweet tooth they always give great service and there ice cream cakes are always the best !!!'

The service was great. Jazmine was super friendly ! And super clean place overall. Ice cream was delicious:).

We had a horrible customer service experience at this location, we ordered a banana royale and a chocolate fudge reese's sundae and they were both delivered with barely any ice cream  or toppings on them literally the cups were not even half full. When we told the owners daughter about them she acknowledged that they weren't made correctly and that there was barely any ice cream in them but that a new employee had made them and that she wasn't about to waste money or time by remaking other ones so we could just leave, literally that's what happened and she was extremely rude and combative about it.  This is a mistake THEY made and that she acknowledged but she absolutely refused to make it right . WORST customer service EVER don't give this place your business they don't deserve it instead support other local ice cream shops in the area that value your business this place does not. read more

I was in and out yesterday. I purchased a $3.00 single scoop vanilla ice cream cone. Nothing spectacular except that I like Baskin Robins. Friendly cashier she actually wanted me to taste other flavors but I had to pass. Not sure how much business they get cause it's never crowded but that works for me. read more

Baskin-Robbins - Waffle cone - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

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Nathan was great and very nice getting my other the way I wanted it thanks to him and BR

Great cakes, clean place and yummy ice cream. Two years in a row celebrating a birthday here.

I have been coming here for years and I order at least 6 cakes or more a year. The new owners are not the best. Just make sure if you order a cake make sure you have photos to back up any mistake such as..... lackluster decoration, writing not clearly readable, wrong flavor ice cream and hair weaved in the middle of the cake. If you don't have photos to back up your concerns, then forget any type of apology or acknowledgment. The last owners never made mistakes like this and made it enjoyable to visit. We were not looking for any freebies, just an apology. We have a large family and this was our go to ice cream treat place, no more! We will take our business elsewhere....... To reply to you... we didn't eat the whole cake nor did we ask for a refund.... That part is on you. I do still have the cake and I was just giving you the opportunity to acknowledge your mistakes. You are extremely argumentative and do not treat your customers right. read more

I have been here a couple of times. Never had a bad experience or a stand-out amazing experience here. Just a typical Baskin-Robbins franchise. Today I came in to buy a drink. Chose the strawberry banana smoothie. A small smoothie costs $4.99, and while the drink itself was delicious, the price was not as great (considering size). This place gets 2 stars solely because the owner was rude. I was behind a woman who had a large order. So while the owner was prepping her order, the owner's wife was preparing my small smoothie. During that time, another woman comes in, chooses a pre-made cake in the fridge, and proceeded to fall in line behind me. Once the woman in front of me was done with her transaction, I approached the cash register, assuming I could pay for my smoothie at that time. WRONG. The owner did not even have the courtesy to say anything, even a simple "I will be with you shortly." Instead, he avoided my attempts at eye contact and asked the woman behind me if she was ready to pay. She was still paying when my smoothie finished and I ended up having to wait for that transaction to finish before I could pay for my smoothie. If you're going to run a franchise, at least have some common courtesy, so you can keep your business going. When I first came in, I was thinking of taking my son after his Taekwon Do class was finished.. but after that horrible experience, I will be driving out of my way to take him to AFTERS off of Campus & 19th, where the customer service has always been nothing less than amazing. And maybe in the future, think about keeping your two kids out of the public workspace area, not where they're seen running around behind the cash register and ice cream fridges, and definitely not where customers can see and hear them complaining. Keep it professional. read more

Baskin-Robbins - $4.99 for a small strawberry banana smoothie. Delicious! But expensive, considering the size. - Ice Cream & Frozen Yogurt Near Me - Cucamonga, California

Great please to go for shakes and ice-cream, the girls are very helpful and super nice. I take the family there at least once a week and never had a problem. They do get busy but there's always at least two scoopers ready to serve. Thank you so much. read more

Came in last Sunday 2-10-2019. It was raining so not much call for ice cream that day. I was the only one in there. The kid who started to helped me, his cell phone rang in the middle of prepping my order. He proceeded to sit there and have a conversation with this person, standing right in front of me. This went on for about 3-5 minutes as he just chatted away. I looked at him, like "really"? He just kept on chatting, with no regard for the fact that I was just standing there waiting. Not a, hey, sorry I have to take this or anything like that, just chat chat chat. I didn't even say anything, just walked out. I think he is more concerned with his cell phone and his laptop on the counter than taking care of the only customer he had in the place. Won't return. read more

thank you maria for your service. It's appreciated so much. Clean location. Can't get enough of it. Love coming here. Always greeted happily

Rude, unprofessional, immature, and an overall disappointing experience. Raquel and Kim the manager were both extremely unpleasant and both rude to my niece and mother. I am going to recommend to everyone I know to avoid Baskin Robbins. They are not grateful and friendly to customers, and I regret giving them my patronage. read more