I used to come here all the time with my niece and it was wonderful. I would always purchase our ice cream cakes for our family events from here too. I moved away for a few years and recently moved back and came back here to get an ice cream cake for my niece's birthday. The vibe and service has completely changed. They hired kids who you can tell hate being there because they were unhelpful, unfriendly, and rude. I came in on Saturday, October 1 at 3:30pm. They was a line of customers and one of the employees was just standing behind the counter ignoring customers. I waited in line, picked an ice cream cake and took it to the counter to pay. I asked if they could write "happy birthday" on the cake and she said no. I then asked if I could pay for the cake and someone else would come to pick it up in a hour (because it was a gift for her). She said no. Well, I won't be coming back here anymore. We went to Cold Stone and they were so helpful and wonderful! Got am ice cream cake ordered and will continue going to Cold Stone instead. read more

Just noticed there are several poor reviews about the employees. When are you going to do something about it BR?

The girl was very rude and literally asked me how to make a Reece's cup sundae. You guys need to train your workers! Especially when leaving them by themselves to work. read more

Major improvement with customer service! +2 stars read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Eastvale, California

It's so bad I wanna give it a zero, but I can't. So I give it a 1. So Calvin, the server, was yelling at me. I did not enjoy the service, he was not personable and he was very aggressive. I felt as though he hated his job. I saw him speak aggressively to his coworkers as well, the environment was unpleasant. Overall, the best part of my experience was leaving. read more

This is the place of my childhood, and this branch is awesome. The young ladies that work here are polite and welcoming. The store is clean. I see old classics like chocolate, vanilla. Have you heard of oreos and cake flavor? No? Well come taste it at least. A true Delight. read more

Baskin-Robbins - When it's hot, and I'm bothered! Ice cream sandwich makes me scream!!!! Double fudge cookie. Peanut butter cookie. Carmel ice cream. - Ice Cream & Frozen Yogurt Near Me - Eastvale, California

This was probably the worst experience at a Baskin-Robbins I've ever had. One worker was running the register and the counter. Lady in front of us ordered AT LEAST 10 cups of ice cream. After nearly 10 minutes, the worker finally calls out the other workers. At this point we were in front of the counter. We clearly hadn't even been welcomed yet. The first worker that comes out takes the lady behind us. Before we could say anything, the worker is already beginning to scoop her ice cream. So, I didn't want to interrupt. We were little aggravated at that point, so as we get ready for the next worker to come out and take our order, the next worker finally comes out and takes the boys behind the lady that was behind us. We were clearly in front of the line. We left. read more

I just came from there and what ever girls they had working there tonight are racist or clueless. My sister and I were waiting to be severed and employee asked who's next. She didn't let anyone reply instead she made eye contant with us then sees someone she recognizes and starts taking her order. The lady knew she wasn't next as well and proceed to tell her what she wanted. We both said ummm we are next ! Then after I paid my sister said they checked out the people she knew before her. She was already ready to pay too... So your employees rather serve someone they know than who's actually next. You need to retrain these girls working tonight. Poor customer service. read more

it seems like every time i go to this location calivin is being very rude to his coworkers n guest it seems like he doesn't like his job i asked him for a scoop of cotton candy ice cream n he was ignoring me when he asked me if i was ready very rude if you don't like your job then quit read more

This has got to be one of the worst places in terms of customer service. They're fully unhelpful and they can truly care less. I'll never return and I'll never order anything from your store again. read more

Best service all around! We have lived in Eastvale for almost 20 years and this is by far our favorite place. The employees are very friendly and provide excellent customer service. I laugh at the complainers because you have to be a real sour puss to complain about an ice cream shop. My suggestion to the employees is shake it off and move on. Bitter people, especially the Racist are just not worth the time! Keep up the great work guys and kudos to you all! read more

I've always loved Baskin Robbins! They always have great flavors for the right seasons! The service has always been good, and simple but today a young lady by the name of Izzy knocked it out of the park! She was on point from beginning to end. She welcomed us for stopping by, serviced us with a smile, she got our cones ready but were still looking at other flavors for another order, so she placed all of our cones in the freezer so they wouldn't melt. She was very patient with us and when we were all done, she thanked us for coming in. Thank you Izzy! Because of you we'll be coming back for many more future visits! read more

Worst service by busy counter help. Not enough people behind counter. Girl that was suppose to help us automatically told us that the drink we wanted were going to take a long time to make and then she stood there just staring at us. Shes lucky we had our 4 yr old with us cause I was ready to walk and take our business elsewhere. .my husband then told her we still wanted our drinks and then when our sons ice cream was ready she just put it on the counter without telling us it was ready. Another customer had to tell us our order was ready. Lucky the ice cream was cold cause the store was warm and dirty thats why 2 stars. Get better employees BR. Your store looks like crap!! Oh and that girl was slamming things shut and you could tell she didnt want to do her job. To add to this review, we were trying to get our drink in a carrier because we had 4 drinks and a ice cream..we asked to get a carrier the girl said, she would have to look for one..when there was a few in plain sight..we pointed them out she roughed up a carrier enough to rip up the handles and tear the carrier and not unfold it properly. As we were about to walk out the door with our drink the carrier split apart and several customers looked on as my husband cought the drinks from the bottom of the split carrier..inches from the floor..people clapped and we left. When we got to the car..I noticed my drink was covered COVERED in cinnamon. .to the point of me having to scrape a great deal of it off in order for me to even drink and enjoy my drink. read more

I needed my sugar fix, so I stopped by this BR location. I'm pleasantly surprised by the positive experience I got here. We were greeted quickly, and Anaise was genuinely friendly and very knowledgeable of the menu options. She made sure that we were satisfied with our visit, and not just the desserts. You know those surveys on the receipts that no one ever completes? The experience was worth taking the time out to complete that too! Thanks again Anaise! read more

I've been to baskin robins multiple times but this experience was so enriching the young lady nicole had so much patience when letting me try all the flavors, she even asked what I prefer so she can help me choose the best flavor. The ice cream is good but the experience with the customer service is even better ! Extremely valuable worker. read more

2 stars only because the ice cream is still good. 3 young ladies working tonight, none greeted me. It was busy and each one of them were making something, but no multi-tasking, no organization, is anyone in charge? By the time one girl rang me Up for my two quarts of ice cream she still didn't say hello, offer a spoon, or napkins, very short. I know it's hard to hire entry level folks nowadays, but the manager got it wrong here. Retrain these employees and explain to them that working with the public requires a smile and courtesy. read more

This review is solely based on customer service. Experience from the evening of 6/24/20: My husband and I were in the mood for ice cream. We checked the hours of operation, and this location closes at 10p on weeknights. We arrived at 9:48p and got in line. The line was kind of long outside, due to social distancing. There were about two families in front of us and the limit of 7 people inside the store. We stood outside in the cold and were almost to the front of the outside line, when one of the employees came out around 10:04p and took the family in front of us inside saying to them: "You guys will be our last family tonight." Regardless of the fact we tried to tell her that we (and the lady behind us who had gotten in line before closing time as well), had gotten in line prior to closing time. She did not listen to what we had to say, brushed us off, and closed the door without another word. We felt like this was a display of very poor customer service skills, as she could have at least taken the time to listen to what we had to say, then responded and then close and lock the door. It's unfortunate, but we won't be going back to this location. Baskin Robbins (and the young lady who closed this evening) need to remember to treat their customers with respect. read more

Great ice cream, and I'm so happy they have new dairy free options now!! Employees were very quick and friendly. I plan on coming again soon! read more

We've been here a couple of times. Both times weren't the greatest. Good ice cream, ok service but to be honest the radio is the biggest turn off to me. The staff isn't bad, but they seem happy to chat with one another rather than the customers they are waiting. We took our 4 year old in for a treat and the radio station of choice wasn't something is let my child listen to. "Talk dirty to me..." isn't something we'd like for her to hear or repeat. Music is a powerful shopping tool. read more

This is my neighbourhood baskin robbins located in the corona valley shopping centre ( albertsons lot ) located right next to master smoke shop. The employees are very sweet and always wear a smile on their face while helping you out.Always clean,the ice cream is wonderful.Chocolate is my fav,also tried the low calorie pineapple coconut which is worth giving a try. read more

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Friendly greeting and help from the gal working the day I visited. If you're looking for a cake, I highly recommend the strawberry with white cake... awesome! read more

Love coming here! Always had great service and the girls here are great! Of course I am biast towards the store, but even before working here there was always great services and maintained order from the previous and current employees. read more

Baskin-Robbins - Family nights the best night! - Ice Cream & Frozen Yogurt Near Me - Eastvale, California

Probably the best baskin robbins in all of socal! great place to come and enjoy a nice ice cream with the family. The staff is always friendly and the cappuccino blast are the best thing there is. always plenty of options here and always clean!! read more

i ordered a fresh pack of mint chocolate chip and tax crunch but i didnt get the mint chocolate chip i ordered. very disappointed and a waste of 10 dollars. read more

Baskin-Robbins - a bowl of ice cream and a laptop - Ice Cream & Frozen Yogurt Near Me - Eastvale, California

Beware of a worker named Amanda. Very rude and she over charges you for everything.. I will be reporting to better business bureau for deliberately over charging customers. read more

Got a cake for my daughter unicorn white cake with mint chip. Looked beautiful and tasted fresh and amazing. Ordered online and order was ready on time. Staff is awesome and store is clean. read more

I'm waiting in line tonight and there's these 2 guys in front of me and I'm after them as you can see a small line. And we're waiting about 5 min . And the asian girl working skips over the 2 guys in front of me and myself also. And goes over to these 2 young girls around her age that just walked in 30 seconds ago and say how's it going what can I get you. And the 2 guys in front were like hey the line is here. What's going on with you. So she goes to the front to help them, then whispers to the 2 girls I'll be with you right now, like they are special or something. Not good service by her. Good I was helped by another young girl that was very nice . read more

OH TIFFINI.. you simply made my day. I came twice for my cappucino blast last weekend but the ice machine was broken then. She went above and beyond for my summer cravings by getting some ice from Subway., thank you! Highly commendable for her beautiful deed to match her sweetest smile and kind heart. Thank you Tiffini for your great efforts and admirable work ethics. read more

Cold Stone is OK, if you like a few flavors and spending a lot $$$ for their Ice cream, that's why 31 FLAVORS will ALWAYS make my day a GOOD DAY. read more

Ice cream was so good!!!!!! Love the parfait! Peanut butter topping tasted great. Great service also.

So disappointed in my order today. I ordered through Door Dash and thought I'd try the ice cream sandwich. The cookies were hard as a rock and we live no more than 3 mins away so there is no way for it to get that hard. Cookies also tasted stale. Ice cream was good but just super disappointed about the cookies. Subway even tastes better read more

Wow.. Tonight I arrived at 955p (yes, it closes at 10p) and all I wanted was a soft serve. It would have took 30 seconds. The open sign was on but the door was locked. I knocked on the door and the girls just looks at me and then continued to walk into the back. It looked as if they were laughing too. It was so damn rude. I wonder how many times they do this. I'm calling the manager to complain. read more

OK....I am always nice to people at work even if I am not in a good mood. The person who helped us...Amy i think her name was....was definetly lacking in good customer service or just someone pissed in her cornflakes. I asked to sample the new soft serve and she kind of seem like she was doing me a favor. I kind of looked around and noticed the other employees all seemed pissy and totally not the "people" type. Ok...whatever I suppose...maybe the heat is making them pissy? Or maybe they are all on the rag? I got a capuccino blast and 2 handpacked quarts...ice cream and treats didn't disappoint. But man...it comes down to no stars for service and 2 stars for treats. I'd rather go to thrifties and pickup a pint than come here again. May go back...but would have to really think about it before. read more

I've been here several times but today something changed. Service was good as expected but I guess they are cutting back and trying to make more money by serving less ice cream. We got a 3 cookie sundae and the scoops were smaller than kids size. We also ordered a banana Royal sundae and it was smaller than the cup. Lol. It's so funny how the picture doesn't match the product. I guess that's a way to increase profits. I guess I'll look for another spot next time. read more

We come to this store about twice a week and for the most part we order the same 5 or 6 things (big family) the service is always great and the girls are very nice and patient with my big order. This past weekend a very nice young lady helped us with our big ol order. Tonight she was there again and I noticed her name is Diamond. She remembered my ordered and again was so nice. read more

We had great service! The place was super clean and the staff was friendly! However, both of our waffle cones just about disintegrated upon touch! I had to stick mine in a bowl right away (I was offered a new one, but declined... I'm just going to eat it!) read more

After my daughters soccer practice, she wanted ice cream so we came to one of her favorite places, we were assisted by young girl name Alexa she had positive attitude and smiles while we tried 4/5 flavors. People like her and selections and varieties keep us going back. read more

Love my home town BR! Follow them on Instagram for sweet deals. Everyone is very friendly. Although i have to admit they weren't always - they've really stepped up their customer service! Ice cream portions are typical for a BR. I Always try to bring a coupon or go when they are having a special other wise it can be pricey. Everything is clean, service is great, & portions are ok. read more

I had no idea there was a family night special! Yummy ice cream for a great price. I would check in when they have more special deals since the prices are a bit pricy. Yummy ice cream with great customer service however makes me ignore the prices to satisfy my ice cream cravings! read more

Store was closed prior to posted time. Arrived 10 minutes prior to closing and door was locked. Tried to ask employees why but was ignored.