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    Cold Stone Creamery

    2.7 (118 reviews)
    Open 11:00 am - 10:30 pm

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    Receipt of being charged for the stale waffle cone that they never have in stock.
    Jessica M.

    Went 4/4/2025 in PM for waffle cone w coffee ice cream. Got stale cone and didn't notice until already in movie theater. Had to leave Movie theater and go back to ask why I got stale cone. She said she didn't have no more and gave me the waffle in a bowl. Didn't make a big deal since already at the movies but was annoyed that she thought it was okay to serve it. I asked her why she said that there was no more and she only made a batch for the bowl. Note there was only one employee working that day. $11.48 for a double scoop waffle Update- went to movie and decided to get an ice cream on 4/13/2025 . Two Hispanic girls with the glasses refused to discount the new purchase after letting her know my previous experience. She could have waved the $2.48 that is charged for the waffle option yet she said that she couldn't. Lame dog girl. Period.

    Small ice cream that we got overcharged for.

    We ordered a small ice cream and since the cup was leaking the girl put it in a medium cup and she told the cashier it's a small. He proceeded to charge us for a medium. We realized later and submitted the feedback. They offered to remake our medium and to reach out when we were ready to redeem it. When we reached out we received no response. Disappointing to receive poor customer service from both sides.

    Came here with my pregnant fiancé to get a cup of ice cream and the girl who worked there seemed like she was under the influence and hurried so quick that she didn't put the right ice cream base and only put one chunk of banana in it. Super upsetting

    Tina C.

    We came into the Grossmont Center Cold Stone tonight for my birthday. Mariana was excellent. She treated us like family, was patient with our orders, and combined the most proportional and delicious ice cream mixes we could ever hope for. She made great conversation with us while she mixed up our ice cream's. It felt like ordering ice cream from a friend. In the face of adversity with a belligerent customer, she remained calm and professional. This young lady is what every establishment should hope for in an employee. Thank you, Mariana, for making my birthday finish on a strong note. I wish you nothing but pleasant customers for the rest of your time at Cold Stone.

    $7.89 for a half a$$ scoop of ice cream with a couple of marshmallows, that's ridiculous. If you're going to be giving out medium cup prices with small cup portions, charge people the small cup price.

    The line
    Amber L.

    Management should take a look at staffing appropriate. 3 employees are working and two are strictly fulfilling online orders for uber eats / Grubhub and only one person is working the line. Been in line for 40 mins. This is ridiculous!

    Check this yummy cake out!
    Shivani R.

    The sun crept out of the clouds for five seconds yesterday. A fine opportunity to haul my thermal wearing butt to an ice cream shop! We searched for the closest ice cream shop... because the sun may disappear soon and you know...it's ice cream. Unpopular opinion but it is a crime to deprive the belly from ice cream. So we pulled up at this store and let me tell you, the best last minute decision we've made this weekend. I mean really, everyone I passed had an ice cream scoop where their head should be but when I entered the store and my eyes immediately landed on a cake being displayed, I actually considered cake (gasp!). And that's not all, they offer milkshakes, ice cream cookie sandwiches, sundaes etc. This was my non-vegan cheat day so naturally I was in heaven the minute I stepped into this shop! The staff were super friendly and patiently let me try various flavors. If I was going to cheat, I was going to cheat good! God, it was so hard to decide. I even tried their dairy free sorbet (old habits), and that raspberry sorbet- one word; mmmmmm I settled for their signature sweet cream ice cream with pecans, brownies, fudge and caramel. Yes, I went all out! My mind was constantly running around which sweet dominated each bite! To end this review, I'll share a popular opinion: support family businesses. Cold Stone Creamery is a massive company but they have franchised several locations. This is one of them. Dilen owns this particular store and he is so sweet and passionate about his shop. I wish him all the best and to continue spreading his positive vibes and contagious smile!

    "Somewhere  over the rain-dough" like it size
    Brittany K.

    This will be short and not that sweet. Please see the photo of my "like it" , somewhere over the rain-dough. $6.50 for such a small portion is honestly disappointing. You can get arisan ice cream all over San Diego for higher quality and priced much lower. You would think a large chain like Cold Stone could afford a bit more.

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