Over the course of one year, 4 separate banana split orders were made, then cancelled for various reasons - out of items, store closed during advertised hours, etc. - the fifth order was finally completed. Half of the order was missing (I was charged), without any of the toppings ordered (they were out of stock) and the ice cream was heavily sprinkled with seasoning salt. No words. read more

Baskin-Robbins - Seasoning salt on ice cream - Ice Cream & Frozen Yogurt Near Me - Fernandina Beach, Florida

I was here in February 2020 and got great service. But I was the only one here. I do wish they would bring back the chocolate peanut butter ice cream! But I guess that isn't under this location's control. The only thing I could have asked for is chocolate ice cream. They didnt have straight chocolate ice cream for sale, which is odd since they had Pistachio. Yuck. read more

Laziest employee ever! My husband went inside and ordered 2 small and one large mint chocolate chip ice creams in bowls to go. When he got to the car, he told me the teen boy working inside said that all they had for spoons were the mini tasting spoons. I went back in and demanded he go in the back and get regular sized spoons, which he begrudgingly did. He knew he had regular spoons back there all along, but was too lazy to go get them. No excuses, we were the only customers at the store at the time! read more

"Good thing John was here..." was the response I got after I came in to pick up my order, of which the cashier had never heard of. She proceeded to look at her coworker and say she "didn't know nothing about none of this." The coworker just shrugged and walked off. I explained, I had already spoken with someone that morning who had the same attitude and lack of care or attention about an order I had created with them last week. I was then put on the phone with the aforementioned John, who then assured me it was all set and ready to pick up today. It's a shame because the woman that took my order originally was extremely helpful and accommodating. I never received notification it was ready to begin with, and twice encountered employees that acted like they had no clue what I was talking about. And apparently "good thing John was there"... or else what, would I have not gotten my cake? read more

Baskin-Robbins - Somehow already melted at pickup - Ice Cream & Frozen Yogurt Near Me - Fernandina Beach, Florida

I don't know who owns the Baskin in Fernandina beach but it is a disgrace! It needs to be cleaned! Its just disgusting. There's another BR 10/15 minutes away but worth the drive. It's very clean and nice employees. But it would be nice to go to the one two minutes away! I wrote corporate, wish more people did, so something can be done about this place. I'm surprised it passes health inspection. I know the hot fudge machine hasn't worked in weeks. One of the employees said she put her finger in it to make sure she was correct about it not working. How disgusting is that?! read more

The last time we were there, there were no employees in sight. Waited for five minutes and then left. Yesterday, we went in to buy a couple of already-packed quarts of ice cream, and saw the case was completely empty, so we had to drive to Yulee. It's a shame because the Amelia Island store is only about a mile from our house. Unfortunately, this is what usually happens. I don't know why we don't just skip it and go straight to Yulee, but we keep trying! read more

Only on Amelia Island on a 90-degree day in July can you walk into a Baskin-Robbins ice cream shop and find zero ice cream. Seriously. Kudos to management. No wonder you are a one-star store. read more

A one star is a great rating for them. It should be a ZERO!! We went in NO ONE greeted us. The ice cream was melted and flavors were missing. Also it smelt like motor oil in there. We left and went to the one in Yulee it wasn't much better. If these are Owned/Managed by the same people IT SHOWS!! I know that the Baskin Robins/ Dunkin' Donuts company is very strict about how there stores are placed and ran. I am surprised they have let this go on so long. According to the reviews here not to many people are happy about these stores. read more

Terribly slow service with no desire to pick it up and move. Take half a day off of work for small order. You'll need it. Go in around noon, order a small coffee and you might make it out before the street lights come on. read more

This Baskin Robbins is a joke. You can't order hardly anything off the menu because they don't have anything. I have come here twice and both times left disappointed. read more