This review is based on service and quality of the large shake that I ordered. Honestly it was a pretty good vanilla shake, even though it's basically ice cream and milk blended together. It was simple, but it was creamy and tasted like some darn good vanilla too. The service was good too, taking in the fact that there was really no one there at one hour till closing (around 9 PM). The only downside to this BR is it doesn't offer that many flavors, I'm guessing because it shared the space with a Togos. read more

My family and I have been here several times and unfortunately every time we go it's in the evening time and the young ladies that work there are always ready to close up and leave an hour before closing. They make you feel uncomfortable for ordering and actually eating and enjoying the ice cream there! It's happened to us several times! Management really needs to do something about this! An hour before closing should not mean chairs are up and workers are upset about customers coming in! Bad service! Wonderful ice cream! read more

Only giving one star because that's the lowest I could give. A friend and I went in to satisfy our ice cream fix around 9:15 pm tonight and although the sign on the door clearly says they close at 10 pm, ALL of the chairs were on top of the table so you had nowhere to sit, and half of the ice cream was already put away so oh well if we wanted something from that side. Ended up walking out because of the lack of customer service. It was pretty ridiculous but I guess that's why their overall rating is so low. Definitely never going back. read more

We come here all the time and we see the same kids working and running everything by themselves. It gets pretty busy for three little teenagers to be running the store alone. They are sweet hard working kids. Camille always helps us and she's a spunky sweet little thing and she's always there!! I feel bad for these kids sometimes because people can be so rude to them, it's ridiculous! I just want to give her a shoutout for being so kind to us when we come in and making all of our shakes and sundaes with a smile! I don't know how the owners have found such a gem of an employee to run your business at such a young age. I'm so impressed by her ability to maintain her professionalism while the customer in front of me is talking down to her! If this customer reads this you look ridiculous being so disrespectful! Kudos Camille you are a rockstar! read more

Awesome staff ..Prompt service. Excellent quality of food ..togos.. very clean ..planning birthday party for my 11 months old. Would recommend this place .. cake at basins for super awesome... read more

Really good service.. I had a nice conversation with Ali he's a really chill and funny guy definitely would come back again!

I've been here multiple times despite the moody girls working here (no smiles, ever) & this last time did it for me - my husband and I got the same thing but the little girl behind the counter kept smiling and staring at my husband and didn't even spare me a glance - to make things better she gave my husband way more icecream then me , I wish I had taken a pic- never going here again, THRIFTY'S down the street at Rite Aid is CHEAPER & BETTER- and you get more icecream for your buck- read more

Absolutely terrible. Out of waffle cones for their promo, what they had was stale, I was also overcharged. Management and the staff is horrid. AVOID! There is a Rite Aid down the street at 1/3 of the price for better product. read more

I love Baskin Robbins, but I don't care much for this particular location. I think they close around 10pm. On several occasions, I have shown up around 9pm or so and the chairs are already on top of the tables, an indication that they are closing up for the night. So, I can spend $20 on ice cream, but I have to eat it in my car? Also, the employees here aren't that friendly, nor helpful. Almost as if I am bothering them for their service. But on the bright side, the ice cream is delish! read more

Manager does not honor "free scoop on your birthday." Even after I showed her the email. After the hassle of trying to get a free $2 scoop on my birthday, my friend was fed up with me trying too redeem it that she offered to just buy it for me, but I refused because this Baskin Robbins isn't worth the dime. I'm never returning to this location. Blonde lady who claimed to be the manager was hiding in the back until I left. Poor management, poor service. read more

they have very great customer service thanks to jim ! he was super nice and very energetic,

Went into Baskin Robbins a few nights ago and I was instantly greeted with a great big smile by the young man working behind the counter I believe his name was aly , he was very quick & energetic .The place was clean & relaxing I recommend coming here !!! read more

My boy needed a treat after school, he deserves it! This place is like a mini food court. Baskin Robbins and Togo's under one roof. The table area is pretty dirty. If both of them share the space, why isn't anyone cleaning it? read more

I was just at this Baskin Robbins on this rainy night and had the best service from Jim (in training - but a pro already)!! Friendly, helpful and efficient! I love this Baskin Robbins!! read more

do not come here ! they always take forever and i purchased 3 milkshakes and they were not even shakes they were all watery even after just being made !!! DISAPPOINTED read more

Had the best customer service ever from James he helped me pick out the perfect cake for my boyfriend for our first birthday of his we spent together that is a charished moment I will always have of him and his ice cream cake and I wouldnt have done it without the help of James I will NEVER go to anoth BR again that was the most amazing service iv ever seen read more

I don't think I'll be coming back to this place. Brought the kids for ice cream and was disappointed by the customer service and lack of coordination. They gave us coupons at the door and then after we ordered and was going to pay told us we couldn't use them today. Now I would've been fine if they told me that at the door. The coupons themselves have no stipulation on them. Not happy about this location. read more

Service is great, and the staff is very friendly under the new owners. - Pudge

By far the best part of my Baskin Robins experience, was the superb customer service. The girl was so so sweet and kind and absolutely considerate! She genuinely tried her best to make the best ice cream sandwich. Her name was Gezel and I had never met a sweeter and most patient employee!! She was never rude and had a smile on the whole time! What an amazing and bright smile!! She definitely stood out with that amazing smile and kindness! She was professional and quick and never showed any signs of stress and impatience. Five stars all the way for the amazing customer service Gezel provided for me. She is the ideal model for what an A+ employee should be. I expect nothing less from the rest of the employees. Will definitely be going again next time (: read more

Maybe the company needs to do a quality check when the chocolate peanut butter contains no peanut butter so disappointing :/

So I called another Baskin robins to ask about bubble ice cream (that's all I get ) and before I can even finish my sentence the lady rudely told me no . I then proceeded to call this Baskin Robins and my good sir , Jim answered . Jim was very energetic for it already being 7 pm and I already know he has a smile over the phone . He was friendly informative and overall a great face for A1 customer service. I came in the secure my ice cream , and he was there with a friendly welcome and GREAT customer service . I enjoyed his genuine customer service and overall enjoyed my 7 minutes there as well. JimSauce is great read more

Jim is super cool!! Great customer service, will definitely come back because of him !

I always visit this location because the customer service is always great ! Today it was beyond excellent. Jim help us out ,and he was awesome ! Great with customers and has a very good sense if humor ! read more

Jim is very professional and has an excellent personality. It's a real pleasure to come in and buy ice cream.

I came in yesterday for the $1.50 scoops on the 31st and I expected the workers to be a little inattentive or annoyed due to the amount of people they were expecting, but I had a guy named Jim help me out. He was very nice and sociable and made the experience fun. I believe he was still training but he was doing great! read more

I LOVE ICE CREAM, I consider myself an ice cream connoisseur. Let me tell you Baskin Robins has it all! The flavor is there, the fun is there and I especially love their waffle cones, they are to die for! I also love the atmosphere, great workers. I was helped out by Ali today, great young man. He was wasn't rude or quiet. He asked me how my day was going and made sure I was satisfied with the flavor. Just the little things like that made me enjoy my cone that much more. I live pretty close to the storefront, and I see myself coming through those doors more often! read more

Waited in line for 20 minutes with only 2 people in front of me. No sense of urgency. Tables were not clean. They had 3 people working.

Servers should team up to help the customer faster. Very bothersome when 2 or 3 customers are in each other's way ordering and trying to pay! read more

This review is for the new management. I have been to this store twice before and had decided that I will not come back again ,but I went in today and I was shocked how I was greeted and their service was way quicker compare to my last two visits. The store is very clean and organized. Thank you to the new management for bringing the changes. I'll be coming here in future. read more

Used to come in as a family. Last time I waited in line for 20 minutes. Just as I got to the front the young ice cream service attendant told me to wait. Then took 4 groups buying individual cakes ahead of me claiming they didn't want them to melt. Here's a thought, wait in line like everyone else and then get your cake when it's your turn fools. The staff lost our business forever. read more

This place has horrible customer service! Obviously the employees know they can get away with it so this attitude is coming from management or the owner, I will find another location or another ice cream shop. The girl with the faded blue hair was mean and nasty, purposely used the kids scoop for my sundae that costs $5 just because she hates her job. She also stood there and rolled her eyes as i took less than a min to finalize my order. read more

My favorite Baskins-Robin around, the staff is pretty helpful when choosing ice cream & very energetic especially Ali he's really helpful and fast. Keep it up guys!! read more

Love coming here overall but they are always running out of something or don't have it wanted a 2 scoop sundae they ran out of containers and the most important one went for a banana split no whip cream I told her what?! That's part of the sundae or banana split whip cream is the best topping they were not thawed out yet, she did compensate me with a free scoop of ice cream they have to have stability and consistency... read more

I was at this location about a week ago the lines were long but the wait was not overly long, the young lady her name was Andrea worked efficiently and with a smile on her face, I will make it a point to go back again to this location. read more

This is a very clean and good store, they have good interactions with their customers and their ice cream is really good. Thanks to ali for informing me about baskin robins in fontana. read more

Thank you for the great customer service Ali. You're always happy to assist. The ice cream was delicious as always.

I don't think I'll be back to this location EVER! For starters the 3 employees on the floor looked completely lost and did not want to accept the TMobile Tuesday sundae promotions going on. Prior to us being helped, there was already a couple in line arguing with another employee because they could not use their coupon code as well. It would be helpful to have your employees know what promotions are going on. I really think there should be a manager or at least another supervisor who has great customer service and someone who can fix any issues. Andrea was very horrible and she gave us attitude. She was being rude and was throwing the items around and when I kindly asked for cooperates number, no one gave it to me. And your supervisor did not even want to give me her name. Our visit was terrible and we did not even get what we asked for. I hope you talk to your employees and next time promote people who can fix issues. read more

I will NEVER order another ice cream cake from the Fontana store. They have no idea how to operate a store! I should have learned my lesson from their screw ups before but I decided to chance it one more time and went inside the store to order a Father's Day cake. The gal helping me couldn't even tell me how much it was even though I could go online and figure it out myself. She took the order and told me I had to call the next day to find out how much. I called and the manager apologized and said he would train his staff. I ordered a white cake and it was very clear on the paper it was white cake. And it was supposed to look like the picture with the word "Dad" written in the middle. Instead, I picked it up and it had no writing. They took it in the back and tried to write the word "Dad" in ugly blue frosting on a yellow and white beer mug cake (picture showed white writing). I didn't accept it because I couldn't even make out the word. So they scraped off the blue and wrote in it white (even though you could still see the blue frosting). Tonight I cut into it and it was chocolate cake! How does the Fontana store stay in business?? read more

Came in here yesterday & received Extremely BAD customer service. I walked in with my family to buy some yummy ice cream & of course it was Tuesday so there was a 99cent T-Mobile Discount on a Sunday ice cream. So as were ordering the employee who was helping us out let's us know you have to purchase Something else first in order to get the 2nd one discounted. She ALREADY had a serious face & the tone she was using towards us was really annoying because all a customer is trying to do is go in & get an ice cream! There's no need for Rude attitude! Anyways we did not know that So we told her that was fine. I tried to get myself something in order to purchase the Sunday ice cream & once again with the disturbing attitude she tells me it HAS to be a Sunday ice cream that I had to purchase in order to receive the 2nd one. So I couldn't purchase what I wanted to. Witch doesn't make sense because if your paying regular price for the first one might as well pick what YOU want right? So At that point I didn't know what was the actual deal because she was really confusing! Maybe if she were to act like she loved her job & explain to us better we would understand her.. so one of the persons I was with was able to purchase anything & receive the Sunday BUT done by a different employee witch just comes to show that none of them knew what they were doing! So in that case I told her about it & she kept arguing with us telling us they couldn't do that trying to basically makes us look like we were lying about it so we showed her the receipt & definitely proved her wrong so she stood quiet because she knew we were correct & told us she would do it but with such a horrible attitude like if she was forced to do so. She was throwing things around with a stinky face not giving us eye contact acting like we're not right in front of her! Not only that but there was also a family before us arguing with them as well Asking for a manager! All three employees DID NOT know what they were doing. So as I'm paying I couldn't Stand Her attitude & personally told her that she should try to put a smile on her face because she has horrible customer service & there she goes Literally ignores me & starts talking to the next person in line. So disrespectful so we asked for corporate information or # & they refused to do so they said they didn't have one . At least to me the guy employee didn't know what he was talking about. We asked for a manger & he told us SHE was the supervisor?! First of all very bad person to choose for a position like that. As a supervisor your supposed to handle all situations in a professional way & make sure all customers walk out satisfied! So then we asked for her name & she ignored the question until I stood there waiting & she finally said " Andrea " not looking at me still ignoring! I highly doubt that's her name. But to describe her she has a nose piercing & blonde in her hair. We then walked out very Unsatisfied. That behavior is just unnecessary You never know what someone else is going through so try to be nice & learn how to respect one another! Who knows she could of been having a horrible day as well but she needs to learn how to not let it effect her work because that was some UNNECESSARY DISRESPECT. She could have avoided it all. I really hope someone sees this & gives her a serious talk about her work. I love the place & there ice cream ! But definitely won't be going back to this location! I'm only rating because it won't let me continue without doing so but I give them zero rates ! read more