My favorite ice cream place.. it was nice to walk-in get a ice cream cone, and walk out with only complements Thank you (Jim) Your the Best!! read more

I recently ordered a banana split and they made it perfectly. They also sent extra caramel sauce and nuts on the side.

After eating sandwich we went to eat ice cream. They carry 32 flavors. Good prices. Clean place and pricing is good too. They offer variety of cakes. Will be buying one for my sons bday. It was fun. read more

Covid,covid ,covid. No they don't give the special on the 31st because of the Covid. One thing has nothing to do with the other but they want to keep more money in their pocket so why not blame it on the covid.No change because of the Covid. This is ridiculous. read more

My daughter went into this location and ordered a Sunday Kit and the employee scooped some ice cream into a container and rang up the order. When my daughter repeated the order then the employee became annoyed and rude. The Employee did give us what we ordered but I was pretty upset when I left. Yep, last time I go to this place! Unless you like a side of attitude to go with your ice cream might want to think about going somewhere else.... read more

I wish I could give zero star to this location! I ordered a customized cake a month before my daughter's birthday and I was expecting the cake to be ready at the event. However, not only that it wasn't ready, it wasn't the right design. I order a round cake with decorations but gave me a square one without anything on it. I was asking for a refund but the manager, Deppak, would not give me a refund. He was very abusive with his language and told me "Get out in my store and you won't get any refund or cake from the store!" He wants me to leave this store empty handed. I was very upset and almost had an emotional breakdown! I wish no one would ever experience what I've experienced from this location. He is giving BaskinRobbins a really bad image. Employees are nice and professional, but the manager Deppak was very unprofessional and abusive! I will never go back at this location! read more

The crew awhile ago answered the phone and didnt change gloves. They should know better.

Baskin-Robbins and TOGO'S occupying the same space, it's almost genius. You can get your lunch and desert all in the same place. It's also an ice cream shop, the employees work on both sides. What a great idea read more

This creamery is delicious! I went there about a month ago, and the cashier was very friendly and professional! There interior is exquisite, with fun colors galore! It is a very friendly place to be in, with great atmosphere! Keep it up! -Violet read more

Yelpers beware!!!! I checked in my first time here, though i've been here *MANY* times throughout years, and yelpers are offered 10% off when checking into this location for the first time, so when checking out I showed the coupon and she flat out declined to apply it because she couldn't scan it. I was confused as to how she couldn't manually apply the discount, and asked if the other two employees could apply it but she said no.... That's not very ethical to create coupons that can't be used... On top of this, this particular location is franchised but run very poorly because the owner is too cheap to hire dedicated employees for each business, instead he/she makes these employees run two operations for the same salary (togos AND basin robbins) as such expect poor customer service, and slow customer service. read more

Came in this evening and got my little girl her first ice cream cone. She loved it. Jim helped us and was very friendly and made me laugh. The other two girls working were also nice and helpful when asked for some to go items. This place hasn't always been up to par with what I'd like to see for overpriced ice cream but they seem to have turned a new leaf and did excellent tonight. Just wish they would clean tables more frequently. But overall I was very happy with service, quality and staff. Great job guys! read more

Great please to go for shakes and ice-cream, the girls are very helpful and super nice. I take the family there at least once a week and never had a problem. They do get busy but there's always at least two scoopers ready to serve. Thank you so much. read more

THIS IS RIDICULOUS!!! It's only 9:30 and all the chairs are up! Like where am I suppose to sit down? The girl doesn't even ask if it's for here or to go she just closes it up for me?? Like wooow great way to feel welcomed right!!! This isn't the first time that we've came here and all the chairs are up ... this is really ridiculous read more

I came in about a month to get a couple ice creams for me and my two sons. I was deeply disgusted on how one of the managers I think would not where gloves while he was serving me my ice creams, even when covid-19 is around the corner. So one of his employees had to tell him to wear gloves and all he did was put one on and his other hand had nothing on it. I am very disgusted because the same thing with the same guy did the same thing to someone else. Not Sanitary at all. He shouldn't be a "manager" if he doesn't know the simple sanitary laws. Be aware people, they are not a good baskin Robbins to go to. read more

Two ice cream cakes were ordered in February and both were huge disappointments and extremely inconvenient. The family usually purchases custom ice cream cakes for our birthdays and they are normally what are promised/expected. These two most recent cakes were such a disappointment. (1 Not shown) the first cake was SUPPOSED to be black and in the shape of a heart, but upon pickup was an oval (no heart shown) and GREEN, was nowhere close to black and when asked all they stated was "black isn't possible for an ice cream cake," this is false since we've had black ice cream cakes from this exact location. Also if this was the case, this should have been told before order was placed, and therefore expected. On to the cake pictured below, this cake was made an entire day LATE which was extremely inconvenient since a schedule was already made and now I didn't have the opportunity to pick it up myself because of their mistake. A family member picked it up luckily. When the box was opened and set up cake for birthday celebration, behold, AN INSECT STUCK INSIDE OF THE FROSTING! This was such a disgusting thing to find when we were excited to celebrate. And the cake was just in such poor shape. Was not made on time, bug inside and just poorly made ? What a disappointment. read more

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Walked in with an excited 11 year old, a young lady was helping someone at the counter, she greeted me and said someone would be right out to assist us. We waited for about 5 minutes, we could hear and see about 3 more employees just all talking and laughing in the back. One guy with dark hair looked at me and just walked away. He must have said something to the others because they then all disappear around the corner. I was over it and left with a disappointed 11 year old to go to cold stone. read more

Gisele i think, if that was the name .. Seem like she was miserable. Had no personality or grateful greeting. Kept getting the look and "anything else!?!" seem bothered when i decided to get another cup of ice cream. I love baskin robins, I go to the one by my work in ontario and the owner and staff is always cheerful and happy to serve. I see this location has poor ratings.. Should of checked first. Get another job Gisele is your that miserable. read more

I don't know why I continue to come here but it will definitely be the last time. It's 1 hour until closing time and all the chairs are up as if they are closed. I've seen this here on more than one occasion. Service was horrible as well. The young lady acted like she was doing me a favor as she served our ice cream. Zero personality and very poor customer service. read more

Baskin-Robbins - There aren't even closed yet. People look confused as they try to come in to spend money. - Ice Cream & Frozen Yogurt Near Me - Fontana, California

What happened to this place? I've taken my kids here before and granted it's usually youngsters working here, I don't go to get a world class service, but I'm usually in and out and satisfied. Today was like watching two zombies work. The young lady was making some kinda pie or cake and saw me standing there for about 10-15 minutes without greeting me or letting me know that she'd be with me shortly or something! There was also a young man curly hair wearing Togos uniform. He was competing for slowest shake maker in the Guinness world record book. He also would see myself and other patrons waiting for a scoop of ice cream while he crafted his masterpiece without greeting or reassuring us that we'd be getting some damn ice cream soon. Needless to say, we left without ice cream after the young lady helped herself to a scoop of ice cream and walked to the back room to enjoy her scoop of cold sweet goodness while we peasants went home only imagining what she was feeling. Hopefully this reaches management, if not I've thoroughly enjoyed writing this anyway. Good day. read more

I've been a fan of Baskin Robins my entire life, it's almost a religion in my family. But the service we received tonight from this specific location by JIM, was exceptional to say the least. He was amazing with service and super cool kat to talk to. Thanks for making our night JIM! read more

I normally don't go to this location but was passing through and figured I would stop and get some ice cream. I entered the business and I was energetically greeted by Jim. Jim was super kind and made my visit very enjoyable. Jim is a superstar and I look forward to future visits at this location. read more

Had the best service from a very sweet girl... Thank you Maddie! Having a cheerful person is always great!

We walked in with our toddler this Sunday evening. Jim made sure our ice cream visit was extraordinary. Alexis was also great too! Definitely will be visiting this Baskin Robbins location again with the excellent service Jim gave us. Plus the ice cream was delicious! read more

The girl who is working was polite. I was hesitating to visit here because of the reviews but not like the reviews, the worker was nice enough to give 5 stars review on this store. The store was clean and although there was no one in the store the worker cleaned the table to clean up the dust. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fontana, California

It was ok. The ice cream selection was great. There prices are a tad high, but still yummy.

Jim is the best!! Best customer service in a long time. He is still training but did a great job. Keep up the great attitude Jim. You made mine and my daughters night read more

I came in at night to get my delicious dessert and they told me they were close even when it was not 10 o clock. Now im here eating an icecream sandwich from Chevron. Thanks a lot read more

Went today to get double scoop sundays and it looked like kid size scoops. Spent over $20 for kids scoops what a joke. This place is a hit and miss sometimes you get good scoops but most of the times you dont. I dont recommend this place unless you want to be disappointed. read more

My family loves to go to this Baskin Robbins, the service is great and the ice cream is delicious. My daughter especially enjoys when Alexis is working. She is always friendly and has a smile on her face. We'll definitely keep going back. read more

Came here for the "Celebrate 31" and a girl named Israa helped the 3 of us.. we had 6 different orders and she was so patient and kind ! Very helpful read more

Nothing beats a good ole fashioned scoop of Thrifty's ice cream. Boy o boy, did my disappointing experience at Baskin Robbins remind me of that. I am done with this location. read more

Awsome good but not thats sweet a variety of new flavors would be better but with 31 flavors it tastes so good there is vanila choclate mixes cookie monster and more different tastes but all of them are good read more

Arrived at 9:38 PM end it was closed already when closing time is 10PM. Employees were cleaning and as soon as I parked in front one of the employees just signaled with her hands they were closed. ...Don't even think about getting in . Same happened to 2 more people that arrived right after me. Lost 3 clients while cleaning before shift ends. read more

Every time I go here I get amazing service. Andrea is a sweetheart and is a great help in selecting something new each time for me. The Mint Chip is my new favorite for sure! Friendly staff, good location and oh yea, great ice cream! read more

Great ice cream our server mary was very helpful respectful and patient with my children and I...thank u Mary

I've been coming to this store for 10+ years, always getting ice cream as a kid with my parents. And it's always been great. But I had the worst experience ever tonight. The girl that helped us (I believe her name was Andrea) was so blatantly rude to my sister and I. We got dirty looks the whole time and when I asked her to remake my shake (because it was all milk) she wouldn't look at me or say one word to me the entire time. Not an "I'm so sorry I'll make you a new one". Nothing. There was only one other customer in there, so it wasn't busy. I had to shout "excuse me" twice before she even turned around. I worked in an ice cream shop and I'm also human and have bad days, but that was ridiculous. She was joking with her coworkers but couldn't put on a smile for the customers. So disappointed. read more

so man let me tell you what happened, Saturday was my 18th birthday and I had a birthday party at my house. I was there for about 2 1/2 hours and only three of the invited 45 people showed up. So like, I was pretty hurt so I just decided to go grab some ice cream. Upon my arrival i was greeted with the most welcoming attitude i've ever experience. A guy name Ali had served me and for a guy that doesn't eat icecream much was more than willing to grab the millions of samples i asked for. That's such a great dude and he really made my night that much better. From now on i will definitely be calling to make sure he's in before i go and i HIGHLY recommend you do the same ! read more

Improved a lot in past 1 year. Upgrades look nice. Prices are fair. Kids friendly. They have all 31 flavors.

Oh my goodness Jim who works here is amazing! He was so helpful and so sweet! I would DEFIANTLY come back and recommend for friends and family to come to this store! read more

Refused to take my birthday cake coupon. I have used at other locations many times the same way. This fontana location employee says i need to get one from baskin robbins headquarter by inputting my email. Poor, cheap, stingy service. I will go to another location. Thanks read more