I've visited a few times and have always been treated with respect. The staff is knowledgeable, helpful, and willing to take the time to assist customers when needed. read more

When you are visiting the little town of Half Moon Bay a lot of small businesses close around 5. There are a lot of businesses are closed. When you have a craving you just got to find something. We found Baskin Robbin's which we found open. The service was just average nothing special. The store holds the state of ice cream during this hours. The prices are more expensive compared to other BK stores. Think in the store just go to the frozen section and take the ice cream to the hotel. read more

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The team works hard to make customers feel welcome and help them find what they're looking for. I also appreciate that there are bilingual staff members available to assist both English- and Spanish-speaking customers, which helps create a more comfortable experience for everyone. read more

Extremely disappointing ice cream cake. I ordered the Cookie Crave Cake in a Box and it was horribly assembled and missing half of the layers. Cake was advertised to have "Layers of chocolate cake, OREO® cookie pieces, OREO® Cookies 'n Cream ice cream, whipped frosting, cookie dough pieces, more OREO® cookie pieces and fudge" - it was missing the Oreo cookie pieces layer, the whipped frosting, and the cookie dough pieces. Extremely disappointing and embarrassing to pick up and deliver to someone for their birthday. The ice cream layer was extremely uneven and just tossed on, I have never seen an ice cream cake this sloppy. Lots of space between scoops and a crater in the middle in addition to the missing components. Do not buy. Update: we stopped in the next day to explain the situation and the employee who helped us was very nice and understanding. After calling her manager twice we were able to walk out with a replacement. read more

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Yeah! They have Winter White Chocolate this year! I love the bits of chocolate and the cherries. read more

Isn't there a Health Department rule that allows the consumer to know information about products being sold in a food retailer establishment ? When offering customers six cakes to choose from, it seems like Baskin-Robbins should be transparent, and provide "sold by" and "made by dates." The owner/manager literally taught his employee to say, "I don't know when the cake was made. I don't know when the cake was delivered. My manager has a book that keeps track of the cakes that have gone bad. Only the manager gets to look at the book." Since the Baskin-Robbins franchise owner in Half Moon Bay has a total monopoly, no competition and doesn't have to care about customer service, I shouldn't be surprised by the "you get what you get" attitude. When I asked if I could talk to the manager via phone or email... the response was, "No. You will have to reach the manager on yelp or other social media. I only work here. I don't know my managers name or contact info." P.S. Dear Manager/Owner why did the cookie dough pie have a melted/refrozen white layer on top of the pie? Was it whip cream? Since I am not allowed to email you or ask questions in store, I am asking you here. #shopatColdStone #backoverthehill read more

Service was 3. The selection of flavors was missing cherry vanilla and dark chocolate. I was not impressed with the flavors i settled for. read more

I had some time to spare in Half Moon Bay around 830pm, and decided to stop by this Baskin Robbins at Hwy 1 x Route 92. When I walked in, there was no one around. Then a young lady came out and greeted me, and asked what I wanted. I asked for 2 scoops in a large cup. Wow, almost $7.00! How was the ice cream? I ordered Peanut Butter-Chocolate, and Chocolate Fudge. It tasted like supermarket ice cream. It lacked that gourmet creamiest and rich flavor. But you're buying convenience. If you feel like a dessert after dinner, or a snack, then you go to Baskin Robbins. If you're on the road, you're not going to buy a whole tub of ice cream. Baskin Robbins is a chain ice cream parlor. They offer ice cream, shakes, sundaes and cakes. Items tend to be pricey. Located at Hwy 1 x Route 92 in a small strip mall. Shares parking lot with the Burger King. It's on the westside of Hwy 1. read more

Baskin Robbins - Their 2 scoop Large - Ice Cream & Frozen Yogurt Near Me - Half Moon Bay, California

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We wanted dessert after going to Half Moon Bay and this was one of the only things in the area that was open so we went to check it out. There's plenty of parking and they have two large open signs so you know it's open. They are following the social distancing, as the employees have face masks on and they have social distancing signs. They seemed friendly and waited to see if we had any questions. read more

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This is my favorite baskin Robbins location. The staff is so kind especially this one worker Nataly. She is always so sweet and greets me when I come in and asks about my day. Another employee named Vanessa is amazing too and she always recommends the best flavors. I love coming in here and the location is so convenient right next to highway 1. Recommend read more

This review is only based on this Baskin Robbins in HMB. We have come here after dinner about 4-5 times over the last month. Every time we have been here there's been an issue. Twice the young workers didn't greet us and continued to talk and ignore us. On another visit we just stood there waiting for them to acknowledge us when we were the only one in the store. Another time they were in the back and nobody was in the front while we waited. Another time their computers were down and they couldn't sell us anything. We waited and watched while they spoke to someone on the phone. Another time they were just closed during their business hours. read more

6/10/24: Night shift were teenager boys playing outside then came inside and didn't wash his hands before serving ice cream. The product is delicious but staff needs some ownership coaching to say the least. BR is a great option for a small town that closes early; it just needs better staff and improved inventory management so they don't run out of core flavors. read more

I mean cmon... who doesn't like eating some ice cream while out enjoying the coast right ?!? Been a 31 Flavors kinda girl since I can remember and love that the flavors are still the same read more

Baskin Robbins - a display of frozen drinks - Ice Cream & Frozen Yogurt Near Me - Half Moon Bay, California

Place is filthy. Upon the lady scooping my ice cream I noticed what looked like mold growing inside the freezer. Place needs to be shut down and have an extensive clean. I cannot believe how bad it is. read more

Baskin Robbins - Mold growing inside ice cream freezer and then dripping down into ice cream as seen pictured here - Ice Cream & Frozen Yogurt Near Me - Half Moon Bay, California

I love this ice cream shop. The service is great, there is a girl who works there is is so polite and cheery, makes my day. I think Cotton Candy is my favorite flavor with Bubble Gum as second classic BR runner up. read more

Between the open times being different on their door versus Yelp or Google and the fact that they aren't open during the times that are on the door, finding them open is hit or miss. read more

This is the first time in al my years that I was not Able to get my b day ice cream scoop they told me I had to download their ap and do it online and bring it in in order to get the free ice cream. The ap after downloading would not allow me to create or login and as of date I still have not received a email, if they don't want to give ice Cream away they should just say so instead of wasteing people's time cause it wasted 20 mins of my day forget this place I'll go elsewhere from now on that was upsetting !! read more

Friendly people, always make the best shakes

I cannot even believe this place. We went yesterday about 2pm for a scoop. The worker had her hands in her pockets and took them out to serve us, no gloves. Her sleeve was falling into the ice cream container. I felt like walking out but my son was looking forward to the ice cream. Just terrible and disgusting. Management, please handle this before someone gets sick. read more

On the one hand, when I paid 9 dollars for a milkshake I got A REALLY BIG MILKSHAKE so no complaints there. On the other, the consistency and texture were totally off and I'm not really sure how to describe it but it was kind of hard to get down. I could guess? It seemed almost like the ice cream had melted, then been re-frozen, then been put in a blender with milk out of a refrigerator. There was completely liquid dairy at the bottom that slurped readily into my mouth but the rest was icy like a smoothie (not a milkshake) should be, instead of creamy. I could hear the ice crunch between my teeth as I chewed my shake to make it swallowable. I'm not an expert, this is only my second shake this year but I don't think that's how it's supposed to be. I ordered it about 30 minutes prior to posting this review on a Monday (2:30pm). Maybe the freezer went out for a few hours overnight? read more

Baskin Robbins - See? You can tell it's completely off ‍ - Ice Cream & Frozen Yogurt Near Me - Half Moon Bay, California

the employees are nice but you never know when they are open as I've shown up after 12p some days and it's closed despite the advertised 11a opening. They also charge more than the other stores read more

I'm right next-door and they will not take my order or deliver to the salon next to them. And there's a slowest I don't have any customers even respond to me read more

I get it, it is late. You were supposed to close 30 minutes ago. But there was a line of customers that was already there and you HAD to stay late to get them all their ice cream. I ordered a brownie sundae with two flavors. It was for the wife, so of course it better be perfect or I would bear the brunt. Got my $8 bill and virtually a hint of the brownie that was supposed to be in the sundae. Got two very small scoops of ice cream, so yes, the ingredients met the basic order but it was lacking in soooo many ways. My fault, I was the last order in the back of the line when they were already planning on being home. They were closed so when I got home and opened the lid so I couldn't come back to show them the product. The wife got a hint of what she wanted, but not enough to satiate. Food = 2 Service = 1 Location = 4 Parking = 4 Bathroom = -1. This didn't happen on this visit but did on a previous visit. Had a very long drive getting back to the coast because of all of the tourists. Had to really pee but wife also wanted ice cream. As a paying customer I am not looking for a public toilet. But the old man said briskly go to Burger King! If the wife didn't want ice cream and I hadn't already ordered it. Man, I was pissed and also really had to. A 2 star is a generous rating for this place. read more

Me and my husband came in here before 9 (more than an hour before close) and got terrible service! When we walked in, no acknowledgment of us being there at all. The two girls working looked at us and one continued to look down behind the register as the other was sweeping next to us. After we finally got a "can I help you?" We wanted to try a few new flavors. So I asked to try one and the girl gave me a sample then turned away and continued to clean what she was cleaning. So we stood there.... My husband wanted to try one and I wanted to try another so we asked if we could try another and she said she would help us in a second She started washing dishes.... seriously?! Me and my husband stood there in disbelief as we both have worked in customer service and couldn't believe this awful service. After reading other reviews, it's clear that the owner doesn't care about this service problem and probably adds to it. You know what to expect taste wise because it's a chain... but unless your wanting ice cream, and all your other options are closed, I wouldn't come back. read more

Baskin Robbins is the best ice cream store you will ever go to. They have cake, ice cream Sundaes, Banana Splits, regular ice cream, birthday candles, milk shakes and ice cream pizza! They have amazing service and nice employees. It is like everyone has been employee of the month. My favorite flavor is Cotton Candy. I am sure they'll have your favorite flavor, too. This is why you should go to Baskin Robbins. -Third Grade Student read more

Good service. Clean setting. Safe place for social distancing when buying but smalls scoops though. Not like my typical Baskin Robbins scoop where it's the size of a softball like I get from neighboring cities: San Carlos, Mountain View, & East Palo Alto read more

It's an okay place, but almost six bucks for two scoops is ridiculous. It's less than three bucks for Thrifty's ice cream (my favorite). Went there today, but they always run out of the good flavors after a hot weekend, so decided to come to Baskin Robbins. Their scoops are big, but I've had better. The cookie dough ice cream is not good. While the chunks of dough are big, they are kind of gritty. I liked the tiny chips, but not the cookie dough. The Oreo ice cream was good. The weird thing about BR ice cream is that it seems to melt faster than other ice cream. I live two minutes away, and both scoops had melted considerably by the time I pulled into the driveway. I ate some and re-froze the rest. Don't think I'd make it a habit to come here. It's an "in case of emergency" kind of place. 3 stars because the young lady behind the counter was really nice. read more

Really delicious ice creams! Nice staff. The place is a little bit small but I recommend it!

Staff is rude and unhelpful. They also don't have most of the things they advertise in stock.

Stopped by this place on our way to Half Moon Bay - I just feel Baskin Robbins used to be way better earlier! The ice cream is average here

Pieces of ice in my chocolate mint ice cream. Also waffle is not tasty. Been here last year. Things were much better read more

Maybe there is new management I am not sure but this place saved my butt. I was super busy and haven't had a chance to prep anything. They made a cake in less then 24 hrs and it's epic. The younger lady helped me out. Called me when it was ready. read more

I wish I didn't have to give therm any stars at all. This place sucks big time!!!!!!! I use to like going when there was two employes that were so sweet and nice but I think there was a change of employees. The last times I have gone I have had problems with the Asian girl that wears glasses, she is sooooo rude!!! Just please don't go this location they dnt wash there hands the place is so filthy and the employees are so rude to everyone. I talked to the manager on Saturday about his employee and he does not care! My husband, my kids and I went on Saturday and we order. My 6 yr old did not like his ice cream he thought it was chocolate but it had mint..plus we had asked the girl to put toppings and she did not listen, anyways when I asked if we can exchange the ice cream she rolled her eyes at me and sain nooo! I can understand that but we were going to pay then she gave me attitude and that when we started arguing she screamed at me and started giving me attitude so I called her a f@$&n bitch which was very bad from me to do that but I am so damn tired of her being so rude. Oh btw she called the cops on me like come on! Cops would of not arrested me since I did not touch her. Thinking really hard about filing discrimination complains about this situation. read more

Drove by the beach for a short get away, I decided to stop by an ice cream shop for some sweet treats. When I arrived at the location, I asked to tasted different ice cream flavor, the customer services was excellent and very friendly from the staffs. Ice cream are always good and I would tell others to come to this place if you are near by. read more

I cam here a few months ago, and wasn't very pleased with the level of customer service. It took a while for the workers to acknowledge me. They were nice enough to let me use their sink to wash my hands though. That's why I gave 3 stars as opposed to 2. I got the brownie sundae. It was pretty delicious. I love Gold Medal Ribbon. I think it's my favorite, but my new favorite would be Icing on the Cake if only more locations would carry it. read more

Dear Baskin Robbins please make ice cream cakes in a variety of flavors. Having 8-12 Mint Choc Chip + 1 Vanilla Chocolate in the entire freezer case causes me to question your inventory savvy and definitely your customer service. And, yes, I did come by 24 hours in advance to place my custom order only to be barked at by the rude man servicing the broken freezers (10/18/18 @ 3:30 PM). It's a good thing the tourists are around each weekend to help you pay the rent/electric bill... Dear Seng K., I got your reply where you explained how you open at 5:00. Just saying...There's lots of after school foot traffic you are losing to the stores in Strawflower. And...While your customized cake website is great and all, I am still curious about how many mint chocolate chip cakes one ice cream freezer really needs? read more

This place is a nice clean area but the service was ok and the food was not great. I feel like they could have been nicer. They are not the best place there ice cream was not great and the staff was not the nicest read more

Me and my friends just wanted to get our ice cream cones and we got the waffle cones and they all fell apart. And the workers had a bad attitude towards us. read more

Baskin Robins is a safe bet when choosing ice cream but this location was far from that. They only carried roughly ten flavors and 2 of them were out (and they had nothing left in the back when I asked). In addition to the lack of flavors the customer service was disappointing. There were two women who did not say hello, thank you, or you're welcome. There was no greeting and the only time they acknowledge us was when they yelled at us to step outside. All my family wanted was ice cream, but we left with disappointing flavors as well as a bad attitude because of the service. read more

I really like this Baskin Robbins because they are very friendly and I think they have a variety of flavors. Its also conveniently close to the beach, that's always a plus. read more