Delightful creamy ice cream rolls Ube flavor combo was so good, I chose mixed with condensed milk option. Condensed milk makes everything good. Texture of the ice cream roll is quite interesting, it's thick and creamy. Be careful when scooping with your spoon, because you have to use some force to break it so don't push over your toppings out of your cup! No seats inside No ordering in person. Must order by machine at front door Only one size! No small or large. One is good to share read more

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Used to come here all the time as a kid but the service isn't the same anymore. They dont call your name so you can see them make your ice cream. The girl working there was pretty rude, burnt the marshmallow and we asked for an extra cup to share and she said it was $1. Pretty ridiculous. read more

We dropped by here after having dinner at Gao Viet Kitchen. We ordered from the touch screen. We got Ube and it came with 3 toppings. We got the mochi, brownie, and lychee jelly. It also came with a s'more stick. Service was fast. We watched the staff make our order. Ube flavor was good. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Doesn't stay open til the time online, they close at random on random days. . . . . . . read more

I just waited an hour for our order and it canceled while the door dasher was there waiting to pick it up. That is ridiculous and poor customer service read more

I love the flavors and how I can customize the toppings. The staff are all so nice and helpful and work so hard! Definitely worth a try! read more

Rolled ice cream . Yum . If Benihana's wanted dessert, this the place to go. There is a self service machine that takes credit card. If unsure on how to use the machine you can also order with the person up front. Being that this place is located in San Mateo Downtown the parking situation can be difficult but not impossible. There is a couple garages nearby and always that Walgreens if needed I always get the bravacado and the bravacado today was served by the manager. Leave it to manager to roll it up, it came out chefs kiss read more

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What do you call this type of ice cream? The one made by spreading it thinly on a cold plate, freezing it, and then rolling it up. It was a trend a few years ago, but there's still one place left in downtown San Mateo. I do like ice cream, but this isn't really about the taste of the ice cream itself--it's more about the fun of watching it being made on the cold plate. Kids find it fascinating, and they end up eating it all up with delight. read more

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I can't believe I haven't yet left a review for Icicles! My favorite here is their Bravocado that is made with fresh avocado; I think about it from time to time! If they're out of avocado, my next goto is the Mai Thai / Thai tea flavor. Given each order comes with many rolls, my hubby and I always share an order between the two of us. The staff is delightful here. It's a local business I gladly support! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Surly service meets almost-as-chilly liquid nitrogen for hard packed extremely cold rolls of just-frozen ice cream that are tasty but literally so hard you will have a challenge eating it, bending the flimsy plastic spoon. $15/serving. read more

Too expensive. It tastes okay but It kind of resembles frost bitten ice cream. Too rich to eat more than a few bites

Cute rolled ice cream place. So I'll start off by saying that you mostly order through a kiosk. I saw some people wait in line to order from a physical person, however, you do take them away from making the rolled ice cream. This place was also very busy when we went in. There's no indoor seating as well. However, for how busy it was, we weren't waiting for long and we had a group of 4. The ice cream was so so good and would highly recommend! The only downside is there's just no where to sit. read more

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Pretty good. Came here at night and it came out fast, using the machine was confusing because the debit thing doesn't work so you need to print your receipt and they have to run it through the register read more

ICICLES - Butterface Ice Cream Rolls - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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while i thought the ice cream was whatever, i really disliked the speediness of this place. i went on a sunday night and while it was busy, it was incredibly inefficient. you order on a kiosk and of course, nobody knows what they want so they sit there and scroll through the menu and toppings for 10 minutes while there's a line of 5 people behind them. it took me about 25 minutes of standing in line (3-4 people in front of me) and then another 30+ minutes for the ice cream itself. i wasted over an hour at this place just to grab some ice cream. there are better options a short walk away that i recommend getting for dessert like somi somi or teaspoon. the wait was obnoxiously long. the plus side is you get a couple of toppings for free. * there is no indoor seating btw * read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I'm a sucker for rolled ice cream, but was really hesitant to try Icicles because of the mixed reviews and super steep prices. I recently learned it's actually pretty solid. Service is quick, and the ice cream quality and taste hit the spot. Would definitely recommend if you've never tried rolled ice cream or are looking for a sweet treat in San Mateo. read more

Icicles has been my all time favorite this summer for ice cream. These rolls of liquid gold is worth the expensive wait lol. I usually get the Mai Thai and my husband gets the Nutella and chill. The Mai Thai has a strong Thai Tea flavor which I love, you cannot ever go wrong when you order it because it's one flavor. As for the Nutella and Chill it seems to fluctuate in flavor as these rolls are freshly mixed sometimes the banana flavor could be more overpowering than the Nutella. After a handful of visits we finally started to ask to balance the flavors or ask for more of a Nutella flavor, the staff was very kind and of course new faces most of the time (student employees/young).The consistency of these rolls feel luxuriously thick, almost like cold clay in your mouth that melts. There could be a long wait if it's busy because they're literally mixing and rolling these ice cream rolls with their hands and requires a lot of strength. Inside it has a cute wall set up for pictures but no seating, you have to stand and wait for your order so keep in mind the parking meter when you visit. They may be on the pricy side but very worth it considering you can see the ingredients/ process of making your rolls. The toppings are a plus if you want more flavor and texture. I always get the toasted marshmallow! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I haven't gone to Icicles for years now. I remember everyone loved going to rolled ice cream places when it was trendy, but I still appreciate a good rolled ice cream place when I come across one. I came here after eating dinner because I wanted something sweet. It was either boba or this, and I chose this. I wanted something cold yet not too sweet. Upon looking at the menu, there are a few things you should know. There are regular cream flavors and non-dairy options. There's also separate stands/kiosks for if you want to pay with cash or pay with card. I ended up paying with card that night. With the iPad kiosk, it allows you to choose a base first, and then add up to 5 toppings for free. You can add mix-in's in your ice cream, but it's $0.50 more. I ended up getting strawberry fantasy with whipped cream, toasted marshmallows, Graham crackers, condensed milk, strawberries, and cheesecake pieces. My total came out to be around $13. I almost forgot how creamy this was and how slow it melts. I loved all the toppings I got with my strawberry fantasy base (honestly most of the toppings I got are in the base itself). It wasn't super sweet and it hit the spot. I also loved the presentation and the staff that made this for me. Thank you again! I enjoyed it so much!! read more

ICICLES - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Looks like a pretty casual ice cream place after dinner but just note it's $13 for a cup of ice cream. (but don't forget that you have 4 toppings included!) Got Cereal Killer! It's always a fun experience looking at your ice cream being made and eating rolled ice cream. The ice cream is all rolled up, dense, so it feels kind of chewy. Still feels like this is the most expensive post-dinner dessert option in the peninsula, but fun to try if you never tried rolled up ice cream. read more

I used to love going to icicles back in high school and was excited to return for nostalgia, but was pretty disappointed. Toppings used to be basically unlimited, but now it is capped at ~4. I got bananas on mine, but multiple segments of the banana were brown and bruised. I know it's high school students working here who likely don't care, but who wants to eat that? :( Besides that though, the flavor of the ice cream itself is still relatively the same as to how it was years ago. read more

The place has gotten expensive and dirty. Plus the prices aren't listed anywhere, not sure if we got ripped off. I think we paid $13 or $14 dollars for 1. It used to be clean, packed and reasonably price. Not anymore, it's a dirty ghost town. read more

Great new ice cream experience. Loved the artistry in the preparation and presentation. C. Bedford Palo Alto,CA read more

They have great ice cream. I used to come here all the time when they first opened. Unfortunately, my recent experience was really disappointing. I found a long piece of hair in my ice cream, and the person preparing it was wearing pajamas, talking loudly, and laughing with her co-worker and friend. The place itself was also noticeably dirty. After finding hair in my mouth, I felt completely disgusted. I won't be coming back. read more

My son wanted dessert after dinner, so we walked into this cute place. When we saw people are waiting, I know this will be good. Vincent was very nice and helped us with our orders. We got the #5 Oreo Blast & #15 Ube Everywhere. They are very dense and delicious. I thought it would be like ice cream in rolls but no! They are very different. Dense and flavorful! I would totally come back and try out different flavors. read more

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The ice cream rolls were good I had the fruit roll up sherbet it wasn't the best and I ate more of the other two than that one. For the price point I've definitely had better. I think $40 for ice cream is a bit excessive. The service was nice you were able to watch them make your ice cream rolls in front of you I didn't like that everything was self service for putting in the order it seems like everyone is moving to that taking the personal experience out of service. I wish there was a place we could've sat and enjoyed our ice cream but it's mainly a pick up and go place so you can here some faint music in the background but mostly you hear the banging of the ice cream being made. Overall it was good just unsure if it's a place that'll be on my list of must haves when in the Bay Area. read more

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We came by after dinner for a dessert and Icicles is always a fun one to get. I've seen these in Southeast Asia years ago. So it was great to see this locally. Lines during the summers are long, but the wait goes by quick. You can order on the screen or if a worker is free, they can take the order at the register. There's also door dash orders too, so that's why there is an added wait time. There's no where to sit since it is a small shop. It wasn't crowded when we first got there, but when we left there was a line out the door. We got our orders in less than 20 minutes or so. We've tried a few flavors but I keep going back to the Thai tea and add mochi. Yummmm. On this night, we tried strawberry and it didn't disappoint. As far as prices goes, it is pricey, but the ice cream is labor intensive. You literally get to see the ice cream made in front of you. It's fun watching the ice cream be made. Such a fun experience for the fam and a light dessert after dinner. read more

ICICLES - strawberry ice cream with toppings - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

It was hot day on the Fourth of July. I haven't had icicles in a long time. It was no line since it was getting close to closing for the day. It was so good that I would definitely come back again. Oreo blast was so good. read more

ICICLES - Oreo Blast Ice Cream Rolls - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I've come to this location a few times and it's always been a good experience. You order on the kiosk screen and pay there, no human interaction unless you want to pay cash or something. Then you wait on the side for your name to be called once they finish making your order. We went on a Saturday late afternoon/early evening and it was empty. The girl that made my order did a great job! She took her time and layered all the toppings beautifully. It's actually the most delicious it's ever turned out, probably because it wasn't busy. read more

ICICLES - Yay For Coco, toppings: toasted coconut flakes, strawberries, whipped cream, lychee jelly, caramel drizzle and Nutella drizzle - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

So sad came here for my birthday on 4/11 at 3:45 pm and they were closed :( so I couldn't get my free birthday ice cream.

5 stars for sure who does not like rolled ice cream with real milk. Add a add-in, add a toping, add some drizzle, add other stuff. Great price, great flavor, fast service, lime out the door sometimes. Located down town it's the place to try & get dessert. The place is small & a perfect fit for the location. Not much room to eat inside & no outside chairs or tables. One thing I would suggest is more areas to sit & enjoy the yummy creation. read more

I've come to Icicles a number of times over the years and just can't justify the price anymore. When Icicles first opened, they were $8 with unlimited toppings, which is already steep but still justifiable given the novelty (at the time) of rolled ice cream plus the amount of labor that goes into making each one. We stopped in a few nights ago, and Icicles has now increased their prices to $12.50 each AND toppings are no longer unlimited - the ordering kiosk limits you at 5 toppings. Mix-ins cost additional, so you could easily order a $20 cup here. Given rolled ice cream is relatively common now and the ice cream tastes like any other, I think it's fair to say I've been priced out of Icicles. read more

Got here at 9:35 and went to go get the ice cream but the door was locked and we were told that they closed at 9:30. We drove 30 minutes with a 30 minute drive back empty handed because they couldn't take two seconds out of their day to update the times. Very disappointed and a waste of my time. (I do realize the time is different in the photo but I was frustrated and didn't think to take a screenshot until then) read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

My friend and I stopped here after dinner at the Barrel Bistro & Wine Bar. Although last night was the first time at the San Mateo location, I am not a complete Icicles newbie as I've been to the Newark location ~2018 (I lived in Fremont at the time). Despite it being a Saturday night, it wasn't that crowded. Loved being able to order from the kiosk. I got the Oreo blast with Oreo crumbs and the torched marshmallow. My friend got one with brownie bites, though I don't remember the exact one. Mine was great! It's definitely a treat as $12.95/cup is pricey. Kind of hard to justify the price on the regular when I can get mochi at Trader Joe's for less than half the price. Icicles hasn't made its way to Walnut Creek, which isn't a bad thing as I'd probably be tempted to go all the time, lol. Watching the staff make the ice cream is fun. It's just as much about the experience as it is the ice cream. Despite the price, I'd for sure come back with my friend next time I visit her. read more

This was my first time trying rolled ice cream. I love the huge range of options they offer on their menu, including their non dairy specials. We tried the Rock n Roll, and Fruit Roll Up, both were really good. The Fruit Roll Up was definitely sweet, the flavors of mango, raspberry, and strawberry lemonade were tangy and strong, and I'd say maybe even addicting if you have a sweet tooth. The Rock n Roll had a really unique flavor, because the way they make the servings is you start with the basic vanilla custard, then based on the Icicles preference you chose on the menu, they chop and crush those items and mix it into the ice cream before they roll it, and that's how you get the ice cream flavor. Then you choose unlimited toppings to be sprinkled on top of your icicles (and there are a lot of toppings to choose from!). It's a little confusing because the ingredients they mix into the ice cream (crushed) are part of the same ingredients you can choose from to sprinkle on top (the unlimited toppings are only for those being sprinkled on top, not the toppings being mixed into the ice cream). Anyway, they don't have indoor seating, or any seating at all. But guests would sit on the ledge near the entrance to enjoy their treats. That's what we did. Besides that confusion with the toppings, ordering was pretty easy on the self-order kiosk at the front counter. And the wait wasn't too bad on a Sunday night. read more

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Came right before closing and I appreciate still being able to get my kids ice cream after a long night. Kinda pricey but fun for kids to watch them make the rolls. read more

Chilling with the rolled ice cream Come and grab a mystery egg from dozens of gashapon machine with a wide spread of Japanese cartoons like Pokémon, Sanrio, Kirby, just to name a few. It's time for a sweet treat! read more

ICICLES - It's time for a sweet treat! - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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The people working were very friendly and sweet. We were being a little difficult because it was our first time here, but they were incredible patient with us. My mom doesn't like ice cream but she ended up finishing her avocado one. Highly recommend! read more

ICICLES - Pineapple - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

What a great concept, and a lot of potential to be something super great. The first issue I have with this location is how beat up it looks. There is trash on the floor, it looks dirty, and the walls look beat up. There really is no effort in the indoor decor, or making it a warm, welcoming place to be. Second, it seems understaffed... And that the two workers there are making ice cream and also taking orders at the same time... And they definitely need help in making sure they're attending to everyone... Because you do wait a while until you can order or get your ice cream. Lastly, I went for a non-dairy item, the piña colada, and it was not good. The description says it has pineapples, coconut, and a coconut bass... But there were no fresh pineapples or fresh coconut. When she was making my ice cream I did not taste very good, it tasted very concentrated, and very artificial sweetener ish. I would recommend to not order the piña colada, because it is not fresh fruit. I wish the owner of this location would put a little more effort into this business, because it has the potential to be a great spot read more

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It can be a long wait to receive your order especially during the weekends but!!!! service here is exceptional. All the servers here are friendly, attentive, and try to be as quick as possible. Our favorites here are matcha + berry and Thai tea + matcha with condensed milk. We requested if we could have matcha + berry + Thai tea, and they were able to fulfill our request! The BEST combinations ever. All 3 of them go together so well and although sweet, each flavor could be tasted and SO creamy. read more

ICICLES - Thai tea + matcha + berry - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

This Ice Cream shop is in DTSM, and is literally "Icing Cream" that is poured on an ice cold stainless steel surface. Similar to the chain Cold Stone Creamery, who starts with Ice Cream then adds in your choices and mixes it with dual Spatulas/Plastering tools, chopping at the heap like a Ninja, Icicles starts with a flask of cream, and cools it into Ice Cream over the cold plate, using the same dual Ninja tools, until it's creamy, then they shave it off the cold plate into Rolls of Ice Cream and put it in a cup for you, with toppings, or au naturel, per your order selection. I first saw this Over 10 years ago in K-Town LA, and there is a place like this on Grant Avenue in SF Chinatown I've been to as well. It's a bit labor intensive, so you need good stealth Ninjas or you'll wait a long time for your ice cream roll numchuks. But it is usually worth the wait. read more

ICICLES - Wall menu - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I have walked pass this place so many times but I never tried it because I thought it was too gimmicky to my liking. But my friend wanted to try it yesterday so I decided to give it a try. I ordered the ube everywhere and the unlimited toppings made me feel really excited! Overall from taste and entertainment standpoint, I think they deserve 4 stars, the taste was good with good texture in the ice cream, the roasted marshmallow was really on point, it makes me want smores really badly. I would say watching them make the ice-cream justify the high cost as they have to put in more effort than just scooping ice-cream. But for $13, I think I would not want to come often. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Mateo, California