Order 3337238 from the BR site went to pick up was told no milk and no order to pick up. Refused refund or credit. Shady folks y'all read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

Just shut this location down already. The crew is sitting down texting, the place has like 8 flavors of ice cream that all look freezer burnt. There's no vanilla, no cones, no waffles cones. What's the point of even being open? Your staff is rude and makes you feel unwelcome. Take your business to DQ, save money and be treated like a human. What a disgrace. read more

They were out of smoothie ingredients, sugar cones, waffle cones, sodas to make soda drinks, empty drink fridge, and only had one worker. Not a good franchise! read more

Always love Baskin-Robbins ice cream but this location is pretty bad. We ordered hot fudge sundaes and the two scoops were so small that together they didn't even fill HALF the container. We got hot fudge but no whipped cream, no nuts, no cherry. Not much of a $7 sundae. Wish they weighed their portions too. If you want a special treat, you might want to try another ice cream place. read more

After reading the reviews I was a lil worried about going here. But the young man, Ean, was fantastic!!! He greeted us with a big smile when we came in. He waited on us quickly and efficiently. I was very impressed with the whole experience. Great job young man!!! read more

If you want a friendly ice cream shop to bring the kids, this isn't it. The store was empty when I went to pick up an order and it wasn't started until I got there. The blonde young lady at the front didn't greet and never smiled. Looked like she really didn't want to be there. Ice cream is great but there are friendlier ice cream shops in town. read more

Mediocre service at best. Love the ice cream but the workers usually close down long before closing time so very few flavors are actually available. Didn't even hesitate telling us that we only had 4 flavors to choose from. At that point just lock the doors because people come to shops like this for variety. Wouldn't be surprised if they close down because of Dairy Queen's significantly better service. read more

I arrived at the restaurant five minutes before closing, which I admit is cutting it close. The door was already locked and it appeared that the crew had been closing up for several minutes seeing as how everything was clean and they were counting out the drawer. The staff first ignored me when I knocked on the door and then what appeared to be the supervisor gave me an attitude. I wasn't aware that it was acceptable to post specific hours and then close whenever you feel like it. It was my first and now last visit to this store. Would give zero stars if I could. read more

Rude and disrespectful. We were eating our ice cream peacefully when out of the blue, they tell us to get out. Not respectful with it at all. Told us to push in our chairs and get out. read more

Went in 1 hour before close, and was greeted politely by two staff members. They quickly helped us, gave us hefty servings of ice cream, and we were quickly on our way. Seems the issues described in many of these yelp reviews have been resolved, my partner and I had a pleasant experience and will likely be back for more delicious ice cream! That Lemon Custard is read more

Absolutely loved the variety of flavors and the workers couldn't have been more welcoming and kind! Definitely a must-have for a night out with the family! read more

As I went in I was a little confused to order and as I asked the guy at the counter where to order the younger lady next to him smiled and laughed at me horrible experience and will not be going there again. read more

They didn't answer the phone for two days and the online orders aren't letting you purchase there, either!!! When she did answer, she cut me off and was totally unprofessional!!!! read more

Ice cream -4. Service -1. Restrooms -1. Ordered three items, two were made very wrong, major mistakes. We did get apologies. read more

Baskin-Robbins - They got both of these "sandwiches" wrong, initially. - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

I ordered 6 items and only got 3. Doordash says NOTMY PROBLEM and Baskin Robbins the people that made the mistake on my order said too bad cant help you RIP OFF read more

I got to your store at 9:10 p.m. (May 15th, 2019) from across town, and when my daughter and I walked in we were ignored. After looking at the selection I was ready to order only to continue being ignored. There were three employees that could have helped me with my order but they continued cleaning. One of the employees left and bid his fellow employees goodnight. We continued to be ignored so we left the store. I patronize your store pretty frequently and never had problems like this. I felt very unwelcome and felt as if I was bothering your employees. This is just downright rude! You can rest assured I will not be coming back, and furthermore I will be discouraging my friends and family from patronizing your store as well. There is plenty of ice cream businesses around Loveland that truly want our business. read more

Love the variety....wish they had lemon custard more often!! The young man who recently served was was super friendly and the service was great! read more

If you want filthy and not up to the health code, have an ice cream cone here. Fingerprints all over the front glass door, on the register and on the glass in front of the ice cream. If you want to watch ants crawl, look down at the floor because they would have a heyday there. Absolutely filthy floor. Bathroom and toilet filthy with urine down around the base of the toilet. The owner and manager of this Baskin Robbins put a great tradition to shame. Thumbs down Loveland!! read more

I didn't have a problem with the service, however, I did find a dark hair at the bottom of my ice cream and I'm blonde... read more

Baskin-Robbins - Hair at the bottom of my ice cream... - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

If you go in when the adults are working you get your money's worth. The kids will rip you off in the evening. I usually get a banana royal and the kids will only give you half a banana and small scoops of ice cream. read more

This establishment was so dirty, yesterday...sorry but I won't patronize it even though I love the ice cream.

I ordered an ice cream pie for a birthday dinner party and asked them to write Happy Birthday with a name. I gave them a week's notice. When I went to pick up the pie it looked hideous. The writing was so smeared you couldn't read the name. I was so disappointed and will never spend the money again for a pie at BR. read more

Annoyed, the only flavor I ever want is always out, always. Today they even had it but refused to put it out. If it's so popular that it runs out so quickly, they should be ordered accordingly so customers aren't constantly wasting their time. On top of that, the cleanliness of the place leaves much to be desired, it's honestly pretty gross, and feels like the employees are snotty high school kids that don't care to do their jobs. They've closed prior to closing time on multiple occasions. Really not what I expect out of a BR location. read more

Great place if you are looking for variety. Staff is friendly and their Sundaes are amazing.

The new location is great. The best place in Orchards to get a yummy ice cream treat. Great service, good ice cream (how can you go wrong with 31 flavors) and a free birthday scoop for kids when you sign up online. read more

Don't go on a weekend, unless you want to wait an extra 10 minutes

Worst attitude could receive from a so called manager. Too busy to give kind service even though there was no customers. She just didn't want to be bothered. She acted like we should not be there. Couldn't smile or say thank you. Does she not realize she wouldn't have a job if people like us weren't giving them business. Won't return for quite sometime. Cherry Jubilee ice cream tasted freezer burnt. read more

They say they are open tell 10pm daily on their phone system. I came by just after 9 and they were closed after driving all the way to Loveland. It sounds like they frequently step out hours early. Don't plan on them being open. read more

The shakes are just milk with flavor . If you go just get a scoop of ice cream . They also do not know how to make change!

As soon as we walked in, my family was warmly greeted by the worker there. The ice cream was the best I have had from any business. The young lady helping us was as friendly as can be- when you go ask for her, Rachelle, as she is by far the most personable! She assisted everyone with making sure we got the flavors we wanted most, and even though I hate to admit it, she sold me on buying a sundae in order to get all of my cravings out of the way all at once! It was a great experience! read more