Horrible! We bought 2 milk shakes to go, they were all lose milk no flavor. Never buy here again! read more

The two young men working were fun to work with on our order. It was quite busy--both inside and the drive-through. They have such delicious choices, and some specialty items like a beach shake and some kids character sundaes that correlate with the IF movie. read more

the manager named Sam *beware* was unbelievably rude and i was disgusted by her behavior. A group of people came in and she was cussing under her breath and giving dirty looks, to the point where we left before we bought anything. we were standing in the parking lot and she was looking through the door yelling at us for no reason, she is absolutely nuts and needs to be fired asap. read more

Forget trying to get your birthday cone at this place. For years I have been able to walk in and show the email and get a cone. It has been a tradition that I always look forward to since I started going to Baskin Robbins nearly 40 years ago. Well today that all changed. For the cost of a one scoop cone theat have decided my business is not worth having. I will not be back. read more

1 (928) 776-7654 is the correct phone number. The phone number on Yelp is not correct. Two happy and friendly girl employees managing more than (10) people inside plus drive thru... easy in and out. Enjoyed our yummy ice cream. read more

Nice kid working the drive thru! He told us to drive safe - no one says that anymore! Open until 10, super quick, best ice cream ever!

Baskin Robbins, Prescott Valley, AZ. I stopped a week before my granddaughter's 3rd birthday to order a cake. I brought the napkin of her party theme, Pink Paw Patrol, to be placed as cake decoration. Day of party, went to pick up cake, no record of order, even though I had receipt of order/payment. The excuse was a former disgruntled employee threw all orders away on her way out the door. The explanation was, "Her leaving really Fxxxed up our store." We ended up with a cake, but not what I paid and ordered. Also, if I was the franchisee, and I learned an employee talked to a customer using such language, they would not get a second chance to do it again. Will not do business with them again. read more

I do not like the same person that is collecting my money and serving me ice cream right after without washing his hands, and I saw something red on his hands, like on the side of his nails, on Saturday after he charged me before serving me the ice cream, and it may be blood. read more

I've been here a couple times already and while it is not great it is better than the other location in Prescott valley next to the DQ. The place is super small and attached to a sandwich shop. There is a drive thru and tiny parking lot I'd you choose to go inside. The bad thing about here is if you are the only car in the drive way the service will be quick. If there are other cars be prepared to wait a minute. It's usually young college kids that work here but they are trying their best. I've always been a fan of baskin Robbins and don't like getting ice cream from anywhere else. read more

My bf and I walked in to by $60 worth of unneeded ice cream to treat friends who came into town after visiting our cities amazing zoo as today 9/3/21 @ 3:15 pm was so hot. We were not greated upon arrival which was fine but upon being assisted Jaylene was unpleasant, did not use mannerisms, did not conversate, rolled her eyes, slammed our ice cream down, when we asked for lids she yanked spoons out of the cups, she cross contaminated the scoops and cups my mixing ice cream (imagine if the kid who had vanilla had a chocolate allergy, law suit they have right there) and then laughed at us when we wished her a better day. Her negative energy totally ruined our time in Prescott ! read more

I ord the 3 scoop sundae and it was not even close to what I expected after paying over $11. There was a ton of hot fudge on the bottom and all I could see was one big scoop of ice cream. Needless to say I won't be ordering any Door Dash from there again, I def didn't get what i paid fo. read more

The BR is attached to the back of Scout's and shares the same parking lot. There is not much to say about this place -- you either like their expensive, meager portioned ice cream or you don't. The one special feature is that they have a drive-thru. But using it means you miss going in and asking for a dozen or so free tastes before you order the flavor you knew you were going to get in the first place. - I you feel this review is Useful, Funny, or Cool, please check the boxes below. Thanks. read more

Baskin-Robbins - the front of a restaurant - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

It sux I order at least once a week. They never gave rocky road. No pistachio almond and now no chocolate or chocolate peanut butter. Or any thing chocolate. My post mate always has to call me cuz they are always out of alot! Disappointing. read more

my boyfriend and i came here to get some desert and when we pulled to the window, the girl, with the blonde hair, rolled her eyes and gave us attitude. she was very unprofessional with how she asked us our preferred ice creams. the other girl was super sweet, she had brown hair. she confirmed everything with us and asked if we needed anything else. the blonde shouldn't be working in a job where customer services is a very big necessary aspect. the attitude was atrocious read more

Best coffee drinks are the best in town! Well staffed and we never have to wait too long for service. They are friendly read more

Poor customer service. We had a ruined birthday and a very expensive cake that couldn't be eaten. This was due more to description issues than the store, but the management response was very poor. Emails were exchanged with nothing offered except apologies, not one offer to try and make up for what happened even in a small way. When I said that I would like about more than an explanation, especially at the price point of the cake I question the manager stopped answering. Double check your cake before buying. read more

No masks being worn by staff. They don't care about our health? We won't be back. My mom has bad asthma and I don't want her to die just so i can have ice cream. read more

For this location to be new and be as dirty as it was and not have any toppings or vanilla ice cream is ridiculous! Horrible customer service. We wanted a banana split and after the shift manager said she had nothing, we left. read more

Always quick efficient service. Some staff could try to smile and be a bit friendlier. It would leave a better impression on their customers. Other times staff are very welcoming. It's always best to make your customers feel welcomed and as if you are thankful for their business. read more

This location is a disappointment in all aspects. They never have the basics. Today no hot fudge! Really! No chocolate chip ice cream! If they are going to represent Baskin Robbins franchise then they need to have everything that BR offers. Oh, and Dunkin Donuts is just as bad! Don't bother going there. DQ now! read more

No help at all from employee I was very disappointed with the service at Prescott's Baskin-Robbins today. I arrived at the store, looked at some of the ice cream flavors then went to the freezer to look for a cake. The young sales girl was just finishing up with a drive through customer. She never acknowledged my existsnce. After looking through the freezer for something other than chocolate (yeah, call me strange that I don't like chocolate), I asked the sales clerk if they had non-cocoa cake. She said she didn't know and suggested I look in the freezer. (Did she not see what I had beem doing since I came in 5-7 minutes ago?!?!) I finally found a white/strawberry cake tucked way in the back of the bottom shelf (so glad I had the sales clerk's encouragement to continue my search). I brought the cake to the counter, asked for an inscription, and asked if there were any coupons on line. The less-than-helpful attendant was not sure, but allowed me to search and search and search. The inscription was completed by someone in the back room. The girl continued to wait for me to explore the B-R web site. I found a coupon valid for $3 off on several size cakes. I showed her the coupon, but she said it was for the wrong size cake. (It was valid for several sizes, including sizes smaller than the one I chosen, but I had shown her the wrong cake. Drats!) Evaluating the situation and the totally unhelpful demeanor of the young lady, I paid for the darn cake and promised myself I'd share my experience with others. Also promised myself I'd not return to B-R. Date of visit: September 2020 read more

I have always been a fan of baskin Robbins and this one is wonderful! They are cheaper than Dairy Queen and the lady that takes my order at the drive through is always friendly and efficient :). In my opinion their milk shakes are the BEST in town and and their sizes are huge! I hope more people go to them so they stay in business because other wise we will be stuck with the lame frozen yogurt joints. Definitely can't beat that classic baskin Robbins flavor! It's what I grew up with! And the rest of you need to lighten up maybe go get some ice cream! read more

I went to this BR store here in Prescott, Az, today (7-26-2020 around 2:15 pm). I ordered a quart of vanilla, and a quart of mint chip-hand packed. When I got home I thought I would weight the product as I have in the past and the weight difference between the two was unaccepetable. The mint chip weighed as expected but the vanilla was a good 2.14 oz less than the mint chip. They have served shortages to me in the past, and U host overlooked it, but thistle no overlooking. How would they like to order their favorite meal and then get shorted on their favorite part of dinner, a shortage of let's say sauce or gravy? Although the location for us to shop is quite convenient, I will not be supporting this establishment anymore. I will not refer anyone to go there anymore. I will go to the the other location. By the way, a hand packed quart container without the lid should weigh 24oz. I don't work there AND even know that! Training and quality control needs to be paid attention to here.... read more

The manager who is shorter and heavier is absolutely the least helpful and rude . No wonder their reviews are terrible, they have bad customer service, Rush you in and out. Ice cream cake twice has been old and crumbled apart. I asked her to write a msg on the cake for me and she looked at me like I was an inconvenience. Never going here again. The owner should get rid of her staff and get ppl that actually want to work! read more

They are kind of expensive and their ice cream is nothing special for the price. Takes too long to order and the drive thru speaker doesn't work. I love mint chocolate chip shakes and it was good, just not worth the price. This is a once in a blue moon splurge. read more

Bad experiance. Went threw the drive threw at night, there drive threw speaker does not work as well as the menu only being half lit. Luckily we looked online b4 we went. As we tried to order the didn't have the options from the website in the store which makes no sense. Ended up ordering 2 Sundays and just got mostly chocolate syrup. Just all around bad experiance. not recommended. read more

We went by tonight at about 9:45 PM, and it was dark and closed, so we double checked the time that Google said that it closed, Google still said that it was open until 10 PM, and the sign on the door said that it was open every day until 10 PM. Guess we managed to come by on an off night. read more

They had turned into a blue bunny shop for awhile then that left and now it's back to Baskin Robbins and I'm so glad!

I always get my cakes from here the manager/cake decorator is always so helpful and consistent in taking my order and making sure it looks and taste great. The staff is always friendly and work together to cut down on wait time. Store is always clean and inviting . Don't forget to ask for a sample they have a new featured flavor each month read more

So my boyfriend and I were in for milkshakes like 2 weeks ago. it literally wouldn't have mattered what flavor we chose because even though we asked for THICK milkshakes there was no flavor present. I paid and tipped a total of $15 for two glasses of milk. read more