Did not have most cone options. However ice cream is always good :). The Cotton candy and icing on the cake are top tier.

There are no signs out front indicating the actual business is here when I went today. The young Indian man taking my order did not have gloves on when reaching for my waffle cone so his bare hands touched every part of the cone. I asked for the ice cream to be in a cup instead but he still charged me for the cone. Disgusting! The health department will be notified! read more

The ice-cream was tasty and it lowkey smelt really good. the Person working was super nice and the service was good to

I wasn't expecting there to be so many flavors of ice cream ACTUALLY in the display! Nor was I prepared for the delicious ice cream cakes that awaited me in the fridge close to the entry door. I immediately decided that this location is the one. My daughter wanted the creature creation, a $4 one-scoop of ice cream topped with a cute character, so I obliged her today. The unicorn, as we learned, comes with a unicorn horn piece made of chocolate and vanilla, you pick which flavor of ice cream you want for your one scoop, then it's topped with sprinkles. The mermaid, the one we've tried before, gets a mermaid tail ring placed in your choice of ice cream scoop and your choice of candy topping. So I think she liked the mermaid better, lesson learned. But she still enjoyed getting the unicorn hat with her unicorn creation! That really made it all better, so THANK YOU kind BR cashier. read more

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I would drink Baskin Robbins summer flavor Mango Madness by the gallon daily. The sweet nectar ribbons... Hesitant to get only one scoop next time . Thank you for bringing the tropics to us. See you tomorrow (Lovely Staff!!) read more

Baskin-Robbins - a bowl of food with a spoon sticking out of it - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

We needed a last minute birthday cake, due to unforeseen circumstances. We called to ask if they had the cake we wanted, and they did! They even put it on hold for us, and put our HBD message on it. When we went to pick it up, everything was clean. The employees had on masks and gloves. The cake tasted great, and our son was happy! read more

Baskin-Robbins - Oreo Cookies 'n Cream ice cream cake - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Customer service sucks the guy who answered the phone does not know how to help when it comes to cake sizes and he sounds irate. Not coming back here. read more

I'll give this an A-OK (3 stars) shout out. We had just finished dining at Om Indian Restaurant nearby, and decided to walk over for something cool. None of the flavors were really jumping out at me, so I let my wife choose. She got me a coconut something, and a chocolate something for herself. Both perfectly good. Service was friendly. One complaint is not much indoor seating, and only a bit more outside. Bottom line: If you're craving ice ream, it's a good choice. read more

How do you beat the heat in Texas? Well, with a nice cold smoothie or some nice creamy ice cream. Baskin Robbins is the perfect place for both! This particular location is great. Friendly service and clean facility. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

My wife and kids surprised me with an amazing concoction between Peanut Butter & Rocky road ice cream with chocolate cake topped with multi-flavored Oreo filled cookies and whipped cream plus sprinkles. It was nothing short of exquisite, not to mention the "service with a smile" mentality that Hartley bestows unto his employees for everyone to experience. We will definitely be back to try other mix and match blends of deliciousness. read more

Baskin-Robbins - Peanut Butter & Rocky road with chocolate Ice cream cake topped with multi-flavored Oreo filled cookies and whipped cream plus sprinkles! - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Love this place! The owner is so friendly and his staff is friendly as well, which I find is rare with kids working retail these days. They always have something you'll want, from the classics like cookies and cream to fun seasonal flavors. My husband got some kind of blackberry and it was delicious and refreshing. We always put this place in our ice cream rotation. read more

I made an order through DoorDash from this location. It arrived on time and the dasher was amazing. My order was a brownie sundae with 2 scoops of mint chocolate chip ice cream with chocolate topping. I opened the bag and looked into the sundae carton and was astonished at what I received. First, the carton didn't even look like it had anything in it. Second, the "scoops" of ice cream that I ordered looked like a toddler tried to make it. Probably the size of a potato chip. Third, it was somewhat melted and looked like someone might've scraped some chocolate off the side. Fourth, the brownie was either frozen or so hard that it almost broke my metal spoon. So, I called the store to speak to a manager. Before I can get my ticket number to him; he rudely interrupted me by saying, "Excuse me, ma'am, can you quickly get to the point? I'm extremely busy; I have a lot of customers here." I was taken back and offended at the same time. So I said," You don't have time to listen to a paying customer?" He went on to say he did; but then rudely interrupted me again with, " can I call you back on this number?" I was so angry at the lack of customer service, the way I was spoken to, the lack of quality desserts, and the unprofessional way a so called, manager, treated a customer. I will NEVER spend money at this place ever again. read more

This shop is so good we drive from flower mound to eat here! This shop is always super clean and the staff are always polite and courteous. Customer Service it top notch!! I recently ordered two cakes and they were perfect!! The cake decorator called me to ask what color pállate I wanted, it a dude so I was like, just please make it pretty and girly, she knocked it out of the park!!! This is the shop you need to give your business to.... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Yummmm! Baskin-Robbins has always been one of my favorite ice cream parlors, and this location has yet to disappoint. My family of 3 came in around 7:00 PM on a Wednesday night, and it was quite empty! The employees are super sweet (mostly high school kids), and the inside is spotless. The menu has a variety of options- single scoop, double, cone, bowl, shake, smoothie, sundae, banana split, you name it. I ordered a double scoop in a bowl of the Gold Medal Ribbon (staple flavor, everyone must try this if you have not), and the flavor of the month, Brownie Bar Mashup. I was given two VERY generous scoops of each flavor, and was pleased by both! I cannot wait to try another flavor here! read more

Baskin-Robbins - Gold Medal Ribbon on top, Brownie Bar Mashup on the bottom - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

We went for a few scoops for the kids and discovered the Creature Creations! What a cute idea. The unicorn one came in the unicorn cup, chocolate unicorn horn and sparkly sprinkles AND a paper unicorn headband to wear. They were so happy and it's costs less than a sundae. The person preparing the ice cream was very nice and courteous. It's really clean with outdoor seating too. We'll be back for more! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

This is hands down the best Baskin-Robbins that i have been to. The customer service is great. I took my son to Urban Air for his birthday and forgot all about his birthday cake.. I came here and they got me a family cake within minutes. The folks here are so polite and will go the extra mile to help! I'm definitely coming here from now on. read more

Baskin-Robbins - Birthday cake! - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

I absolutely love this shop and of course the icecream!! But most importantly the staff are super sweet and always friendly. We recently celebrated our daughter's 10th birthday and I requested a unicorn theme cake with her picture on it and they nailed it!! She was super excited because what little girl wouldn't want a unicorn picture Birthday cake!! Thank you for the wonderful customer service!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

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No gripe about the service or staff - just bad ice cream. Lots of alternatives in Southlake with The Ice Cream Place about a block away - YogurtLand next to Central Market and Rita's on 1709. read more

We just celebrated my daughter's fourth birthday and due to the social distancing requirements, we had a very small "party" with just the four of us. At her request, we ordered a unicorn ice cream cake and it was absolutely perfect!!! We all loved it! It looked great and tasted even better! Thank you for helping us make this day even more memorable! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Always excellent and amazing service. They have the best ice cream and cappuccino blasts.

Love this place! service and staff is always friendly and they have a great variety of delicious flavors !

Great icecream chain with a lot of diffrent flavors and cakes. Saw a little guy picking out a birthday cake which they did a great job helping that family out. It was really crowded when we came and honestly a little pricey ... two kids size icecreams for $4 and some change. Could have gotten cheeper elsewhere or at the grocery store but hey it was a treat and it's southlake. They have half price days on tuesdays I want to say so that's the time to go! read more

My kids wanted ice cream cake so we drove all the way down to sothlake BR. I asked for packaging with ice or dry ice since drive back home takes 30 or more minutes depends on traffic;however I was told that they do not package it with ice or dry ice. What about all those BR that package with ice for you in CA. Fortunately temp was cool today and it didn't melt but I was disappointed with service. read more

Excellent and amazing service! I got an ice cream cake for my daughters 2nd birthday. It was so beautiful & delicious! If you haven't ordered a custom ice cream cake you definitely need to get on it! Oh & she loves the ice cream its delicious! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

One of the best if not the best customer service, clean spaces and right on time service. First class service with a smile and walk out with the ice cream cake for my son. The cake look awesome and it taste was p outstanding. I was impress with how workers explain things and always had a smile. If you ever on that side of town and want good ice cream with great customer service, come to this shop. read more

We visit this Baskin Robbins location often. The staff is always friendly and attentive. Everything is always clean. AND the ice cream is always fresh & delicious!! The the freezer is well stocked with pre-made ice cream cakes to take home as well. Seating is limited but we have never had an issue with find a spot to sit and enjoy our ice cream. read more

Baskin-Robbins is a staple for us in the summer time. The service at this location is friendly and the girls working the register are very knowledgeable and efficient. Our favorite flavors are the very berry strawberry and chocolate mint. We will be back. I think they are running a special promotion of Tuesdays. read more

It's a chain, so you know what you get, great ice cream cakes, birthday club.

Ordered a birthday ice cream cake for a co-worker. It was an absolute hit in the office. Thanks for the perfect ice cream cake. It was super yummy! read more

One of my favorite places in town, period. The waffle cones are always perfect and the staff is always fantastic. Love the ice cream flavors and the cakes are always great. Classic ice cream read more

There is a girl who works here, I believe her name is Frankie, that is always the most kind, friendly, and helpful worker. Every time I have come in, she has been so sweet and truly does an amazing job! Frankie makes my Baskin Robins experience so much better! Thank you, Frankie! read more

We always experienced fantastic customer service from everyone here. The owners are adorable and they made us feel welcome, we love ice cream from Baskin-Robbins but this store is our favorite and we will certainly come back. read more

We have been to this Baskin Robbins a couple times recently and have had a great experience. The ice cream is delicious and the place is clean. Staff is also friendly and courteous! read more

Great customer service and so CLEAN!!! Extremely kid friendly and just overall pleasant. Will come back many more times.

Great location, very clean! Service is fast and friendly. Owner and staff are very nice and courteous! . This is the go to place for ice cream. read more

Best Baskin Robbins in all of Texas. My favorite is the cookies and cream milkshake. I highly recommend it. Best ice cream for miles!

Employees are so rude at this location. Ice cream was not fresh and overall it was a bad experience

Good customer service love going their with family only thing I didn't like was the waffle cone fell apart but it did not leak from the bottom which I hate read more

This place is awesome! Clean, well managed, and endless samples! Really appreciate the employees manners towards me and my family.

Ordered my sons favorite Oreo/cookies and cream ice cream cake for his birthday. Cut into it and it was vanilla ice cream not cookies and cream. How disappointing...called the store to ask them to correct their mistake and received huge attitude from the employee. Basically saying it was my fault I ordered the wrong cake. I've ordered this cake for my son's birthday at least 3 times and my daughter's birthday a minimum of 5 times. I have no doubt I ordered the correct cake. No apology only told me the manager said since we ate 5 pieces he would replace the mistake with a smaller cake! Really? Your mistake and you don't correct it? HORRIBLE CUSTOMER SERVICE!!!! The worker actually told me she shouldn't apologize she didn't make the mistake! $38 for a birthday cake and they are too cheap to correct their mistake. I NEVER write negative reviews but I couldn't help but warn people about this business. Customer service is DEAD at the Baskin Robbins in Southlake Texas!! read more