The service was ok. Standard area for a coldstone. Not a lot of people working in this location. I tasted/sampled their ice creams and they had a chewy texture. Not sure how they managed to do that. I sampled the kettle corn ice creams and it tasted good but the sample was a bit off putting. In any case, if it was a bit softer or smoother it would be better. I ended up not getting anything but my sister got some ice cream for herself and my aunt. read more

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Roach infested. We spotted at least 3 while we were there, I was in shock. They were just crawling around on the counters.

We came in around 8pm was greeted and served right away, the young lady did us right with the samples and we all enjoyed our visit. I went with the Churro, something about the butterfat that makes their ice cream so much better. It was cold inside so we sat outside and and enjoyed the night sky while eating. read more

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This is one of those places where you feel like you are bothering them by giving them business. Tonight was the 3rd time we were told they were not making milkshakes. Customer service is awful. read more

Service sucks weren't greeted two people on there phones what happened to hiring highschool students at places like this?

Ice cream is good, other than that terrible. Customer service sucks. Lady asked if we were "gonna buy something??" In a condensing tone after asking for a sample. Iverpriced read more

6pm on a Monday. No one in the store but the worker eating dinner on the table. She didn't greet us. Didn't have cones because she said they were all broken in the back. After we got our order the worker sat back down and watched a show on her phone speaker. Ice cream was ok, but service was terrible and cash only because the card reader was broken. read more

Literally mortified. I ordered two birthday cake remixes to be delivered to the house. Upon eating the ice cream and taking a bite I cracked my tooth and was MORTIFIED to find a staple in my ice cream. I couldn't remove it for a while.. I let it go. A few moments later my husband pulls out a staple from his ice cream. Picture attached. Avoid this spot. That could have killed us. read more

Cold Stone Creamery - The two staples from our order. - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

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Trash! They don't even greet you when you walk in! Then I spoke saying hello and the woman Just looked at me like I was crazy for speaking

The first time I visited this location, they were closed. Fortunately, I had much better luck on my second attempt. I got a medium Chocolate Devotion in a chocolate-dipped waffle bowl. While pricey at $11.50 before tip, it was definitely worth it. The best bites were the ones with a piece of the brownie and a chocolate chip. read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

One of my favorite ice cream places so far! I just got a coffee ice cream as a 1st try. at $4.59, its on the slightly pricier side for a delicious scoop, but it was spot on! No ice chunks, it was very creamy and the consistency was amazing. There's plenty of other flavors there too when I get the chance to come back. The staff was friendly and right behind this ice cream place is a huge park complex with plenty of things to do! This might take the edge from Andy's imo. FYI theres a few Pokemon Go stops right there! read more

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August 7 -my husband & I ordered 2 ice creams from this location which we've been to many times before without issue. Unfortunately on this visit, neither employee knew what went into our ice cream or how to make it. My Founders favorite was not mixed AT ALL and handed to me at about 3/4 full with the toppings LITERALLY on top and the ice cream had frozen chunks. My husband who is the least picky person on the planet sad his was inedible and the worst thing he'd ever had. HIs person referenced the board several times and still did not mix his together and it was basically just vanilla ice cream with some hot fudge squirted on top. Absolutely awful customer service. When he asked the girl to please mix in my stuff she handed him a larger cup and spoon so HE could mix it together which promptly turned it into soup in our Texas weather. Unacceptable! I ordered a Love it size Founders Favorite that was missing the brownies and the caramel and had nuts and hot fudge sitting on top and my husband ordered a Like it size Oreo Overload that had NO OREOS mixed into it- we immediately contacted Coldstone on their site to complain and had zero response. read more

I went in for a Like It in a cone when I bit the cone it wasn't crunchy like I'm used to I let the lady know and she said there was nothing they could do because they are all like it the cones were just made but this one tasted stale so I don't know plus she was on the phone with her friend while working completely unprofessional and I feel like that's why she didn't help me read more

Got another cake - better in some ways, worse in others - but the overall rating stays the same. The Better: Lettering was much more even than our first cake (picture attached to original review). Very nice improvement. The Worse: Fair warning though -- if you decide on any mix-ins with high water content (like fruits) or the strawberry mid-layer, it makes the cake frosty & frozen more than creamy. It's hard to slice and is akin to eating chunks of flavored ice. This lesson was learned from experience. read more

This was the WORST Coldstone I've ever been to. This is my favorite ice cream place and I came in with a great attitude and was very patient. They were rude, acted like it was a bother for me to order, didn't fill up my cup all the way, and were rolling their eyes every time anyone spoke. They also messed up on a previous customers order and didn't say anything to me like "excuse me let me handle this" or anything. They simply said can you let him by please with an attitude, grabbed the kids cup that has been eaten out of and scooped it out with their ice cream scooper and added the missing ingredient. That is DISGUSTING and I was very glad my ice cream was already made but I still am not sure I even want it. It also smelled like mildew the minute we walked in the door. Anyways, avoid this location and avoid having your day ruined! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Worse service ever! From the eye rolls to hostile interpersonal communication to the throwing of ice cream cup in counter. This was the cherry on the big ol' heaping shit of a family restaurant. Not ever again! read more

Cold Stone Creamery - Avoid. Just turn around. Save yourself the ten minutes. - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

Poor service I was the only one in there made my order others came in. They started helping them left my order to the side. I finally just walked out. read more

1. No Hair nets & constant head scratching ! 2. Is there NO dress code ? or at-least a set of Guidelines ? There is a time and a place for everything , work is not the time for a 2XL shirt and 4 inch shorts . 3. I WITNESSED A DOG BE BROUGHT INTO THE STORE , the dog was scratched by multiple employees , all of which did NOT wash there hands after and continued making ice cream ‍ ( if this is acceptable I can only image how the dishes are washed , how ice-cream is prepped and stored & just how often the employees wash there hands ) ** After witnessing the dog I threw my "Gotta have it" size ice-cream right in the trash** Constructive criticism @ Management : Educate your employees on proper Food handlers safety & Guidelines , as well as common sense . NO animals should be allowed in the store .. for OBVIOUS reasons . read more

Cold Stone is always a good ice cream spot. They had a lot of flavors to choose from and toppings to mix in. Such a fun time watching them make it on the counter in front of you. Very creamy and rich ice cream. Pretty expensive, but large portions. I got the vanilla with Oreo and brownie bites mixed it and it was great! read more

Cold Stone Creamery - Vanilla with Oreo and brownies - Ice Cream & Frozen Yogurt Near Me - Southlake, Texas

There were 11 small tiny hairs and the customer service was rude, but the ice cream was pretty good I don't recommend tho there are better places. read more

The website said they closed at 10, we get there and the sign on the window says 9. Well it was 8:55 so we tried to get ice cream and they said they were already closed for the night. All of the ice cream had already been put away and the tables and floors had clearly been cleaned. When we said they were supposed to be open until 9, the girl behind the counter, who I assume was supposed to be some kind of manager, said "well I'm training tonight". Well you're not training well if you're training employees to close before your actual closing hours. We've been to this location multiple times and have not been happy with customer service any time. The teenagers behind the counter are too concerned with their own conversation and gossip to give good service. It's a bummer because the ice cream is good, but I don't think my family will be making the 20 minute drive for bad service again. read more

Each time I've come here I've been blown away by how friendly and courteous the employees are! The ice cream is great, but I choose to return here over others because of the way they treat their customers. read more

MHHMMM MHHMMM I am currently digging into my cake batter ice cream with a brownie, waffle pieces, and coconut flakes. The guy who made my order was phenomenal even though I know I was being complicated switching up my toppings. This guy probably needs a raise, don't know his name but he's the white guy with slightly curly hair. Best ice cream 10/10 read more

Best service Waren was a great employee! Great service was served and the ice cream was really good recommend the cheesecake flavor it has such a great taste and Waren helped me choose and was really nice! I'd go to this place during the summer since it is so hot in Texas read more

I am so glad there is a Cold Stone near me now! Socal has a bunch of cold stones and I was surprised that there aren't very much in texas. I recommend getting our strawberry blonde! But honestly, even their plain scoops of icecream is super creamy and great! Can't wait to stop by here often whenever I'm missing home during the college semester season read more

We arrived 5 minutes before they closed. They refused to serve me and my sister who has cancer and just got her hip replaced. They also called me an ignorant slut. As we were walking out of that God forsaken place, they were running their mouths and giggling. They should change their name to "Stone Cold Creamery." read more

Cold Stone Creamery is probably my favorite place to go for ice cream however this location is honestly my least favorite. First, it smells like a porta potty when you walk in which is really gross and unsanitary. I can't imagine that this would sit with the health and safety department. Secondly, they do not have nearly as many of flavors or toppings as other Cold Stones. In fact, this one seems to have much less than others. I will say the staff is friendly which is the only reason I gave them 3 stars but I can't imagine I will be visiting this location ever again which is a shame since it's fairly close by. read more

the shake was watery, might as well been juice. and it smells funny inside, like dirty mop water. the people are nice though :)

We absolutely love ColdStone in Southlake . The crew is so cheerful and helpful. The manager ( who we thought was the owner) is brilliant . Amazing experience at ColdStone Creamery Southlake, every single time. read more

I love cold stone ice cream! The ice cream was delicious. I was happy to see a new Cold Stone location here in the Southlake area. The only disappointment was that I had asked for a small cup of water to take some medication and they refused to give me a small cup of water and insisted that I needed to purchase a full water bottle from them. I bought it but, This is the e first time a Cold Stone would not just give me a little water to take some meds. read more

the workers are pretty swaggy. they are all teenagers whitch i think is awesome they are supper nice!