Owner is super rude. No hello. No thank you. He acts like he is doing you a favor selling you his…read moreitems. I just went there against my better judgement because I have dealt with him before, but I only needed 2 weights for my night of fishing. Let me tell you he never ceases to amaze me that he's still in business. He's still as rude and disrespectful as he ever was. No worries I will make the drive in the future.

TERRIBLE SERVICE! I brought my rod in to repair an eye that had come off. When I got it back they…read morecut 4 inches off my rod without telling me. The rod was not usable and when asked for a refund/some type of compensation for ruining my rod I was told I was out of luck. I basically payed for them to absolutely ruin my fishing rod. Don't bother wasting your time or money.

My go to place for shiners. Staff is very friendly and helpful. Always available for any of your…read morefishing needs. Call ahead is recommend after hours.

THIS HAS TO BE THE WORSE BAIT SHOP IN MIAMI ! If you can go anywhere else I would recommend to just…read morego there... last night for 2 dozen shiners that were small as hell $40... I paid it because I was desperate and love fishing. Some of the shiners were already dead he didn't even have the decency to hook it up a little with some extra ones... let alone they don't have a scanner to charge you he comes up with the prices from the top of his head.. JUST ALL AROUND A HORRIBLE SHOP IM JUST WARNING YOU SO YOU DONT WASTE YOUR TIME NOR MONEY HERE!!

I can confidently say Jay's Marine has the best live bait in Miami hands down. Their shiners are…read moreconsistently the biggest and healthiest I've ever bought. I've even left some overnight in my bait bucket with the aerator running, and by morning they're still lively and swimming strong, which says everything about the quality they're selling. Their shiners live in the cleanest tanks and you can actually see what you're buying vs other stores that keep them in plastic tanks. Nelson is the man! He's there every time, always helpful, and always hooks me up. You can tell they actually care about what they're doing and take pride in their bait. I mainly go for shiners, but they've got everything you need for a successful fishing trip. If you're serious about fishing and want quality bait that actually lasts, this is the spot.

Some fish were dead and it was bad.It was very pricy and I couldn't even get a lot I tried going…read moreback the next day there were no more bait 1 star

This business is closed down. Don't waste your time going to this location. I'll pass it up as…read moreavailable, but you call the phone number and it's a disconnected phone number and you go to the location and it's a young gentleman working on something completely different.

Don't waste your time. Staff was too busy talking about his fly fishing trips to Honduras on the…read morephone too even acknowledge a customer in the shop. Rather shop Amazon, I get about the same assistance.

Probably the best in the industry. Forget about Bass Pro Shop etc. This is a business run by owners…read morethat also fish professionally. They won't sell bad quality. You will get advice. The place is enormous. They offer pretty much everything that has to do with fishing. They have 4 professional pressers to make their own high quality fishing lures and specific for the type of fishing you need it for. A place respected in the industry and well known. If you're not an amateur Fisher, then you certainly know about this spot! If you don't want to go, you can also order pretty much everything only and have items by custom request. Top quality customer service.

We had a very disappointing experience at this location while trying to exchange a pickleball…read morepaddle. The paddle felt off right out of the packaging, and we simply requested an even exchange. The store manager, Angela or Angelica, was unhelpful and dismissive throughout the interaction. They brought out a replacement paddle from the back that had clearly been opened, dirty and the face of the paddle had clear signs of use. The handle wrap was missing and dirty. We asked for another, pointing out that this one had no original packaging either. When doing the exchange she told us that without the original wrapping, our paddle couldn't be resold and therefore couldn't be exchanged. When we mentioned that they were just about to give us a paddle in the same unwrapped condition, she had no response. We also pulled up the official return policy, which states: "For other items, we may accept returns for items that are clean and in good condition, even if they have been opened, tried on, or tested." There is no mention that pickleball paddles are excluded or that original packaging is required for these items. Despite calmly explaining our position, she told us, "Being difficult is not going to get you anywhere," even though we repeatedly made it clear that we weren't trying to be difficult we were just asking for fairness. She finally agreed to the exchange, but not without saying, "I'm going to do this one time, but don't do it again," in a tone that felt more like we were children being reprimanded than paying customers. Overall, this was an unprofessional and frustrating experience. We expected consistency with store policy and basic respect neither of which we received.

Big store with alot of inventory. The customer service is good and cashiers are friendly. The…read moreproducts are more expensive than on amazon but you can buy what you are looking for the same day.

The management of lids at dolphin mall is unprofessionally disgusting as a person. Sergio. I went…read moreon a Thursday early afternoon with my best friend to exchange sizes of a jersey she got as a gift. The size she needed wasn't available so Sergio ! Offered to give her store credit in a gift card so she can order it online, when she goes to check online she can't use the gift card! ( there was no option for gift card payment ) when she askes Sergio his response was "oh damn that's some shit, idk bro that's bs " and just stood there repeating those things which btw is not how a "manager" should speak to a customer. We had to tell him! To get someone else to help and he just kept going in circle calling someone on his phone who he said was another manager and after 45min!!!! Still nothing was being done, we even told Him to try doing it on their store computer and he kept saying no after 45 min finally ! He said ok I'll try and guess what it worked !! He obviously doesn't have a clue on what he's doing, he doesn't have a clue on how to speak correctly to people either and alll the time we were there I notice little kids go in and out of that store a lot and this Sergio useless person had on music blasting that was super vulgar! All the music said was " p***y and bi** getting f*** , I get that it's a sport store and the music should be upbeat! But it's disgusting the vulgarity blasting. When my friend and I told him we've been waiting on him for 45 min he laughed ! And said "nah that ain't that bad " who speaks like this !!! Between the music vulgarity and his responses of oh " oh damn that's bs and oh dawg that's some shit" I don't know who's hiring these "mangers" but they should all be fired. I get that it's dolphin mall and the standards of that mall are low but this was ridiculous. This store and it's employees are a joke.

I just stepped in to one of the best customer service experience I've had in a while, and again at…read moreDolphin Moll. I went to Sports Fan-Attic which is associated with Lids. The staff was awesome and particularly the manager of the store Ricky really attended our very unique questions. He was very professional communicating and the final product of our embroiders represented the same skill level.. excellent ! Thanks Ricky and staff. Ty Lids for the great work.. our company looks official .