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    Sports Basement

    4.7 (23 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 3 weeks ago

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    Espee ..

    We came for my bike and got two new tires. I have had a great experience because Rolando offered me some instructions to install tires in my bike. He is very nice, and very helpful. This is the right place and anything that I need for my bike. Thank you!

    Denise L.

    Sports Basement is finally open! They just opened today and it's huge and airy! Though they said they were not fully stocked, you wouldn't know it as they had plenty of merchandise in every corner. The employees were super friendly and helpful with my online return. When I went to check out their shoes, another employee was very knowledgeable in the shoes I was looking at. Definitely nice to have a SB in the neighborhood and plenty of parking here!

    Evangelina B.

    Today was my first time visiting a sports basement as I was looking for a hydration backpack. This location is pretty big inside and it was easy to find what I was looking for with their large signage. I didn't get a chance to look around in other departments but it seemed they had a good selection. I also saw someone working on a tennis racket so it seems they offer repair services as well. I liked their service someone asked if I needed help with anything. I had just come from another sports store around the corner where the service was meh. I was able to find what I was looking for and one criticism I have is they open a bit late. 10am on the weekends and 11am on weekdays.

    Blanca G.

    This store is nice and big , I went to pick up my gear for a run and it was very organized and the staff are really friendly . They have great options of shoes and clothing. I will say it's very expensive but if you can afford it why not ,

    Hokas
    Maricres S.

    Came here twice since they opened and it is HUGE. Pretty much your one stop shop with competitive prices especially if you become a member. I mainly want to express that the customer service has always been phenomenal. I am greeted when I walk in and everyone is kind and attentive. Special shout out to Kieth and the other gentleman working in the shoe department (unfortunately didn't get his name) But keith, what an amazing dude! he went above and beyond during my experience and made me feel very comfortable. I was looking for shoes to supplement my post-injury healing. I originally grabbed another shoe and told him what I was looking for and he was incredibly knowledgeable about every shoe they had. I ended up leaving with a different shoe that I was more confident about thanks to Keith. So glad I didn't walk out with the wrong thing! Added bonus he gave me a hoka bag along with my purchase from their grand opening. Thanks Keith and to the whole team for an amazing experience ! highly recommend.

    Hoka Arahi
    Erika F.

    I am a hairdresser and I stand 8 hours a day at work. My feet were killing me. I saw that there is a new Sports Basement closer to my house so I went to check out their shoe selection. I was helped by Keith. He listened to my needs and suggested a few shoes to try on. The Hoka Arahi felt the most supportive yet responsive. I wear them every day at work now and my feet no longer hurt. Kieth is a true shoe guru.

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    12 days ago

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    Ask the Community - Sports Basement

    Review Highlights - Sports Basement

    Special shout out to Kieth and the other gentleman working in the shoe department (unfortunately didn't get his name) But keith, what an amazing dude!

    Mentioned in 2 reviews

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    Lars and the Trail Head team are awesome. They blessed me with an Sworks Levo 4 and I love the…read morebike!! Very knowledgeable, cool, and super friendly . . . no weird attitudes, just a shop for riders - by riders. So far as I can tell, this is one of the only shops in the entire Bay Area that specifically caters to trail riders. They also support the trails and do ride events for the community. Plus the demo program . . . top quality, all the way around!! Thank you THC!!!

    I've bought most of my protective gear, clothing, shoes, bike accessories, and tools from this shop…read moreover the years. I've always had a great experience shopping here, and the owner has always been very nice, welcoming, and helpful. I've always considered this one of the best mountain bike shops in the Bay Area. Unfortunately, my experience yesterday, 09/13/26, was very disappointing. I was shopping with my 6-year-old son. He is on the autism spectrum and has ADHD, so he can be hyperactive and sometimes loud. As his parent, I understand his behavior and always do my best to manage him. However, the sales manager, Scot, repeatedly kept checking on my son and saying "excuse me" to me in a way that came across as rude, annoyed, and unnecessary. I also noticed him giving my son a hard glare. That really bothered me. He is a 6-year-old child, and I don't think a child should be made to feel unwelcome or uncomfortable simply because he is energetic or behaves differently. What makes this especially disappointing is that I've been a loyal customer for years and have spent a lot of my hard-earned money at this shop. I've always supported this business because I genuinely enjoyed shopping here and had such positive experiences in the past. I hope management takes this feedback seriously. Everyone deserves to be treated with patience and respect, including children with special needs. If my son is not welcome in this store, then I will gladly take my hard-earned money somewhere else. It's unfortunate that one experience has changed the way I feel about a shop I previously had such a high opinion of.

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    I've had my e-bike serviced there many times. I drop off and pick up later. Repair quality is…read moreexcellent. Highly recommended.

    I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

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    Sports Basement - outdoorgear - Updated September 2026

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