They have everything; car keys, house keys, specialty, everything. Knowledgeable and thorough.

So iv been using them sinse 2002 when i moved to dutchtown. Very friendly very knoligable we've gave him a lock. For a camper traler and we still made a key read more

I have been using Bates since they were actually on Bates & Virginia. They are next to the Dierbergs on Lemay Ferry now. Very professional, & knowledgeable. Eager to help. This is the only place I go to have keys made. They have cartoon character keys along with "normal" keys. They also sell different types of padlocks & safes. Next time you need a key made, check them out. read more

So you don't care about locksmith's until you need a locksmith...we've had this sad, old deadbolt on our back door for 20 years and I had bought a new electronic lock a few years earlier but didn't want to switch it out until we actually needed it. The key gets stuck sometimes when you are trying to lock it and my husband, in his infinite wisdom, decides to try to turn the key with a vice grips - so the key breaks right off in the lock. So we were able to get the lock out but the new lock wouldn't fit and the door needed to be cut for the bigger lock. So I called 2 locksmiths and the 1st one told me they would have the dispatcher call me back and Bates (who my Dad used to use at Virginia and Bates years ago) who I called 2nd and spoke to Ken right away - said they could schedule me for same day at 1pm which was perfect! Ken showed up right on time (I mean who does that ;o) and fixed our lock for the price he told me and it's working great! OH and btw, the other locksmith called at 12:45pm and I told them we had someone else and they said they didn't know if they could show up the same day or not (how do you not know that)! Not to mention their name but they are local and located on Lindbergh - I'm sure they are a fine company but we would have had to live with a hole in our door until they decided they could show up. read more

I bought a used car (Corvette) and it didn't have a door key.Well it had a half a key I thought it was broken off in the door. Really need a key to activate or turn off the alarm. Finally I decided enough and took it this place since it was near where I live I just dropped in. They were friendly but a little short, didn't seem interested, said cant do it today need to make an appointment. Gave a price it would be if they could find the piece of the key in the lock, a little more if they had to remove the doorpanel,$75. Less than I was expecting really. So I set an appointment and let them know the best times for me, let them know I wasnt far away. They called me a couple hours later and said they had an opening, if I could come by. I took the car, they looked no broken key in the locks.So they took a lock out of the storage compartment, that gave them all but the last cut. They made about 6 keys and found the one that worked. It took some time,couple hours maybe less. I hung around they were friendlier than I expected normally being so close to home I mightve left and came back. Very good place to go charged me very fairly (way less than I expected I almost told them they didn't charge enough even, less than anything mentioned. Cant say they'll do that for you but treat them like the professionals they are, be patient, and Im sure youll be very pleased over all. read more

After I lost my keys (I don't recommend doing this) I had to call a local locksmith. A fellow from Bates showed up within an hour and changed my deadbolts and door locks with little problem. I think I paid about a hundred bucks for the two doors. I don't know if this is highway robbery or not (I'm guessing it's a pretty reasonable price) but it was prompt and friendly service. read more

Needed a safe moved and the team showed up early and ready to work. They professionally moved the safe without any damage to my property or safe. They were fully prepared for various property issues and reacted with a solid plan when faced with a challenging move-in at the new property. When asked, they offered advice on additional products for my consideration with no pushy up sell. This was a great experience and the rate was reasonable. read more

I've been in and out of this business alot since its beginning days. Mostly just for keys. Always got professional, curtious service. At some point across the years, when the Lowe's n such came on the retail scene, I got away from using their services due to the 9-5 professional hours. Was so much easier, for me, to run to H.D. or Lowe's in the evenings after my wrk day or just without kids n shop for all the OTHER house stuff, too. Well due to this, especially in later years, we've paid a price for this. Particularly in door locks n knobs. In past ten years I've had to replace the Kwikset crap on my exterior doors 4x! falling apart due to loosening screws, made so u CAN'T get to em so as to tighten up! Can some one say ''Kwikset''? And these were excess of 100$ sets...not cheap, right? Recently there was a break in attempt at the rear entrance albeit unsuccessful, no thanks to the Kwikset firm! This lock was made so anyone with the know how cud pull out the tumbler from the exterior! Why?! Well my wise son has been sayn for years to stop wastin time n money at Lowe's on home security. The keys made there usually 50% of em are problamatic. He wud say ''Go to Bates St. Lock Shop n get it done right!''. Apparently I had raised a fan. Who knew! So, after severall attempts to make fone contact with BSLS due to moving and Charter phone issues(shame on Charter!) at the new facility (dial 3144991299 this will get u there), an email with photos to Ken and a followup fone call to the very helpful Ken, who had two answers for me, one at 50$ or a 30$ replacement. I like choices. I mean he's still movin in but willing to stop n help a small fry out. I discovered in our conversation that my tampered with lock was literally MADE to be compromised like that I had to ask ''WHY?'' Well just say it with me ''KWIKSET''! AND SO... learn from my lesson on Quality vs not so much quality... go to BATES ST. LOCK N SAFE 3144991299... BUH- BYE! read more

Do not hire these guys for any sort of service and especially moving your safe! They were late, not professional and rude, movers clearly were not able to lift any weight, waisted half the day getting the safe out of the house and failed to load the safe onto the trailer by nearly breaking the ramp in half (since they disregarded all tips given and simple laws of physics) . Left the safe on the side of the road and still insisted on being payed in full. Lousy service and horrible attitude of the owner (I suppose). Harassed us for payment till received 200$ in cash. read more

I've been a customer of Bates Street Lock & Key for 18 years (I'm a Realtor and a landlord). I've found them to be consistently knowledgeable, dependable and helpful. read more