This may just be about me and the cat groomer. Sometimes you meet someone and from the first instant, it is oil and water. I tend to be overly chatty on voicemail - and maybe that bugged her. I had a special request for my cats grooming, and maybe she was just too busy to actually slow down and hear me. We certainly didn't communicate well AT ALL- neither on the phone nor in person - and she made it painfully and clearly obvious she thought it was all my fault.
But she told me that she does ONLY cats on Sundays because there will be no dogs there - and there were at least 2 dogs there when I arrived. I saw them as I walked in - true, they were calm and well-behaved in the 5 seconds I saw them before she walked out to talk to me - but she had said "No dogs." [Not that I care, my cat is pretty chill....]
The air was thick - I felt like I was inhaling small particles of hair - when I walked in. And I heard from my groomer [my regular, over-booked groomer] that another of her customers thought the place was not so clean....
This person had not told me that they only accept cash or checks - but I had read that from my fellow Yelpers - and I did see the hand-written sign on the file card on the wall.....
She also tried to tell me that the cat would be cooler with fur on, just shortened, instead of the modified lion cut I was trying to get. "I have 14 years experience...." Well, I have lived with 2 very thick-furred cats for 15 years, and they get slower and seemingly plain bummed out in the summer until they get their fur shaved - plus, that just doesn't make sense. It was an odd thing to offer in the course of our trying to figure out what to do.
And it is her rude dismissive-ness that makes me write this -- I am a massage therapist, so I know about making appts with people on the phone, and peoples emotional reactions to needs for your service and all of that.... And it can be much better done than this. She was brusque on the phone, and actually tried to shame me when the communications problem between us came to an impasse. It is not unusual to ask for shot records for a first time encounter - but I don't have anywhere in my notes that she requested them. She made it plain that this was all my fault - and maybe it was, but it is horrible inter-personal relations to categorically state "I am RIght and YOU Must be WRonG and therefore - GET Out." - which is Exactly what she said in tone and manner, and close to what she said as a quote.
I have no idea what the rest of the staff is like, and I have no idea if the cat groomer [ I have no need to know her name and choose to forget it] has issues with talking to other people than myself - I didn't leave the cat, so I don't know what her work is like.
However - I haven't been treated that rudely in quite awhile, and I would never suggest to a friend that they go here for that reason. read more