The Bath and Body Works in located inside Culver City Mall! I came into the store and Jessyca went ABOVE and BEYOND with my expectations for shopping at this Bath and Body Works! Jessyca informed me about the different types of scents and was patient and informative with the products. In addition, she showed care with customer service about gift cards and was able to provide assistance to everything I needed! TIP: Bath and Body works is on the first floor of the mall and near Steve Madden and Lush! The nearby restroom that I know of is by JCPenney! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Culver City, California

My wife and I stopped by this Bath and Body works inside Westfield Culver City mall because she was interested in their lotion. This store is on the first floor and it's a decent size inside. We were greeted by a worker once we walked inside and asked if we needed any help. We said we were just browsing so they told us about their current deals. My wife found the lotion she wanted so she tried the sample. It's best to wait for the holidays deal here. read more

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Bath & Body Works... now let me tell it the way I felt it. The customer service is amazing. Truly. From the moment you walk in, somebody is greeting you like they've been waiting all day for you to show up. The energy is warm, the smiles are real. But here's where things have changed... Those lotions? Baby, I don't know what they've done to the formula, but something is different. I used to put it on and feel moisturized for hours -- glowing, soft, smelling like a whole bouquet. Now it feels like it dries my skin out faster than it hydrates it. And the prices? Whew. I understand the pandemic changed everything, but these prices done changed my whole shopping spirit. What used to be an easy little treat now feels like you're signing paperwork for a purchase. Bath & Body Works still gives five-star service. But the products and prices? They're starting to feel like a memory of what the store used to be. read more

My GF birthday gifted me After Dark body spray. I liked a lot and was hoping it came as a cologne Ye. Found it! read more

Bath & Body Works - After Dark Cologne - Cosmetics & Beauty Supply Near Me - Culver City, California

I showed up motivated and inspired to repurchase a hand cream I absolutely enjoy reapplying, Coco Shea AND to get the body products in the same scent. Can't miss at buy 3, get 3 for free. I was also distracted by the new fall candles. I grabbed what I thought was 6 body products and was disappointed to learn they didn't have the hand cream. When I got to the cash wrap my joy was deflated by the the young lady who found having conversation with her coworker was a priority, she wanted to arrange a watch party for the Love Island Reunion. I felt ignored. Especially when I asked if the out of stock handcream was available to order online. I was abruptly hit with I needed to do it on my own. Is that true? Anyway, when I got home to unpack my Coco Shea I only had 5 items. How could that be? It was buy 3 get 3 free. Why do I have 5? My receipt said only 5 items. My bad. But I feel like had the attention of the cashier been on me and the transaction she would've caught it. Long live Love Island. I went back the next day and Jessyca(I think that was her name) it isn't on the receipt, was super kind friendly and apologetic and rectified the situation. I hope she get this review relayed to her. She rocks! Keep up the amazing customer service. She gets all the stars! read more

The best time to shop here is for the holidays. They have an overwhelming selection of scents for soap, shower gels, body mist, candles, and air fresheners. There's a men's section and a new hair care stand. Relatively new are paper cartons of liquid soap to refill your dispensers. The store is big, and under the bright lights, glamorously festive. Love the foaming soaps and the shower gels last a long time. This year I noticed the best deal for hand soaps, regular $7.97, was right before Thanksgiving, for $2.95 each! On Black Friday, soaps and gels were Buy 3, Get 3 Free. It's the first week of December and hand soaps are now 5 for $27. However, all 3 wick candles are only $9.95, save $17! The employees are nice and helpful. One employee offered me a spray sample of a new candle scent, but they were otherwise low pressure. If you have an account on their app, they'll mail you coupons for 20% or 25% off and a FREE ITEM worth up to $15.95! read more

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Great Prices on Candles. Staff was Very Helpful. Thank You. Of course they're Candles were on a Special Sale.

I have been shopping at Bath & Body, for my various events that I have threw out the year and I love shopping at the Westfield Culver City store the staff is very helpful when I come in , and the Manager Jessica is exceptional she is very polite and professional, she goes above and beyond to make sure that she explains how the store promotions work and was able to answer my questions about different product in the store, she gave me some very good recommendations on product purchases, Jessyca is very caring she has excellent customer service . read more

The customer service was amazing. The girl in the pink hair really helped me out a lot and I was able to get what I wanted!! read more

Bath & Body Works - Store Front - Cosmetics & Beauty Supply Near Me - Culver City, California

The employees here are very rude and they act like they don't want to be there. I highly recommend going a little further to the location in Ladera. The staff there is very kind and they act like they want you to come back. Unless you have no choice, I definitely recommend avoiding this location. read more

I had a weird interaction with one of the employees here made me feel like a karen when I asked a simple question.

Lazy workers here. Picking up my online order, I asked one of the girls who was standing around doing absolutely nothing other than gossiping with her fellow employees, if she could help me with my online order and she told me to just go and wait in line Why would I wait in that ridiculously long line? This defeats the entire purpose of ordering online. Other BBW locations I've been to have never forced me to wait in line just to pick up something I already paid for. read more

Not thrilled about this location. I placed an order online for pick up. A day later I'm sitting on the couch at home and get a "Thanks for picking up your order" text. I did not pick up my order, so I call the store. An employee by the name of Araya informs me she gave another customer my order and does not even try to apologize, she just fast talks me and informs me that she processed a refund. I'm questioning, don't you guys check ID before you give away someone else's order? What a foolish girl with no customer service skills whatsoever! Do better! read more

Nice set up, workers are always available and ready to help. They give you their best recommendations based off scents you like. Great deals and coupons on their app. Located in the mall on the first floor, plenty of parking and easy to get to. read more

Bath & Body Works - Set up - Cosmetics & Beauty Supply Near Me - Culver City, California

Top notch selection here for everything that you could want for home and bath products. I'm a loyal fan because of the candles and they have amazing deals and I always stock up because these winter scents are heavenly! Prices originally are high but the sales make it affordable to stock up and make sure your home has a beautiful touch to it. I have a cozy environment and this has become my go to for classic scents without spending an arm and legs! I will go to my occasional boutique store and splurge for the fancier smells but it can become costly. This place seriously has everything from romantic smells to warm and cozy to delicious edible food where you can feel wonderful going to sleep. It sets your environment to positive and I can even enjoy my sauna better with these scents. I highly recommend stocking up! It takes a bit of browsing to gravitate what to buy but it is definitely a fun experience! Customer service is excellent! Sales lady helped me find the right candle and scent and she was very patient and helpful. Then cashier was really understanding about the sale prices and helped me pick the best of the best. read more

Thank you to Danielle. Someone cut in front of me as I was standing in line and she was super sweet and apologetic about it.

The "welcome" felt very unwelcome :// Just came into shop around & see if I could find anything I liked, I was approached by a sales associate with glasses & braces at the door & it felt like she was heavily discouraging me from just looking around or buying anything. I was told about the If You Musk being a dupe for Glossier You so I asked her about it & she quickly said they don't have it & the only dupes they had were on the table & they don't have anything else right now & that I could come back another time. Totally understand it's not in stock but I wanted to see what else I could get. I'd like to give her the benefit of the doubt and say it was a misguided attempt to be helpful but definitely felt more like she just didn't want me shopping, as I wasn't even being given the space or time to just look around or suggestion towards something different. I was fully ready to buy a different type of body spray, matching lotion & some candles given time to look which is why I'm disappointed, but frankly i have the ability to choose where to spend my money & I don't have to push to spend it where I feel unwelcome. Anyways it's for the best, as i discovered this little cart across from Macy's that sells really nice natural body care & high end dupes. read more

I was welcome by worker name Angie as soon as I walked in! She was very detailed in explaining the Memorial Day sales! When I asked her a question about mahogany teakwood she explained how it is a great original option, and asked if I have tried some of their other products and started explaining the difference! Thanks to Angie I purchased the Gingham Legend products and found a new favorite! Thank you Angie and Bath and Body works for employing such a helpful worker! read more

Really love this bath and body works. Great staff and great items. I went in there looking for some candles and Adriana one of the sales ladies was so helpful. She helped me while I walked around the store smelling candles. Have to say, she was great!! Thanks again for all your help. Walked out buying 6 candles and some of the 3 for $12 hand Sanitizers read more

Bath & Body Works - Store - Cosmetics & Beauty Supply Near Me - Culver City, California

They work super slow I waited almost 3 days for them to give me my products. When it usually should be one day

Jocelyn the sales associate who rang me up was so rude and condescending. First every sales associate followed us around the store it was so crazy then they called security on us cause they assumed we were stealing but we made a purchase I spend $86 and they had the nerve to call security I guess they didn't they were going to purchase anything. It was crazy. I can't believe this. Never ever again. Even the security was like how you accuse them of stealing and we have bags and a receipt and spent $86 is beyond me I guess because I'm black and the whole staff was hispanic. read more

Bath & Body Works - The rude and condescending sales associate named Jocelyn. - Cosmetics & Beauty Supply Near Me - Culver City, California

My friend is a devoted customer of BBW. Me not so much. Although I am a fan of certain products. I absolutely love the Sleep lavender and vanilla and the ylang-ylang aromatherapy. My new love is there moisture lock body balm. I love the cool feeling when I'm rolling it on my skin. It feels like a little dog is licking you. Hehe Well, my friend told me that BBW was having a weekend sale that I shouldn't Miss. I fought the urge to shop for about a day and then off I went to the mall Sunday morning. I figured I would just pick up some sleep lavender and vanilla body wash for 5:50, but when I arrived and I noticed all the items that were 75% off I just couldn't help myself. I just kept grabbing more and more stuff. They also have this cool Hydro glyphic hair spray. That was also a good buy today. The Personnel here was super helpful. They showed me where I could find the sleep mist. Unfortunately that item wasn't on sale. Many products have come & gone from the BBW. Sadly they were a lot of my friend's favourites. I just don't want them to get rid of the Sleep mist or if they do tell me first so I can stock up. That is truly one of the best products. read more

I love to shop here good customer service Andrea Rose a really good help she is a team player I love shopping here

I shop here pretty frequently and have never had any issues until yesterday. One associate was so rude. In my Bath and Body app, I received a notification that the men's collection was on sale for $5.95, and it read in store and online. That being the case, I decided to shop in store and purchase one of their new fragrances to try. When the associate ran up the item and it was the regular price. I mentioned that it should be on sale, and she said no online only, so I showed her that on the app, it read in store also. She called her supervisor over, and she adjusted the price for me, which I appreciate. The issue I had with the associate was that she kept muttering to her supervisor how I was making a big deal over $5. I just found that disrespectful, considering I was standing right in front of her. read more

This Bath & Body Works is always packed. Busy. What do you expect? It's in the Westfield Culver City Mall. Sometimes there are long lines. The employees are alright. If you're going here just for this store, then it would probably be easier to go to the one on Centinela in LA, or Maxella in Marina del Rey. You wouldn't have to deal with the lines, and the hassle of finding mall parking. But, if you're already here, then you should be fine. It's not that bad. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Culver City, California

This location it's pretty cool. I go here all the time and since you can also use your Victoria Secret credit card here, that's a plus because if it's too crowded in Vickie's, you can pay your bill here or just use ot to get your shop on. The associates are always pretty cool and it's usually several on the floor if you have questions. The after Christmas sale was a good sale, but I could hardly move around in the store. The lines were out the door. At least they opened all four registers, and made two lines. I had to be in that line at least 30 minutes. Geez, but I got my candles for the house for ten bucks and picked up a few gifts for a great price. So, I'm not complaining. read more

Bath & Body Works - Good sale today... - Cosmetics & Beauty Supply Near Me - Culver City, California

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I tried to return a item after 2 days I have a account and now I can't return they only want to give me 5 for a 20 plus item. Highly don't recommend the head manger was very difficult and unwilling to help. Won't be purchasing again read more

It's refreshing going back into a store & amazing service all around... I only shop aromatherapy ... spearmint eucalyptus Looking forward to trying out the new shampoo... But you only had 1 of small hand sanitizer, so trying eucalyptus +tea for the extra discount But seriously all sales people looked everywhere for more Shakira read more

Bath & body works is TRASH on ordering for me with this company is a never again the combination is beyond horrible. I placed an order on 9/7 I was supposed to receive it on 9/18 needless to say I never got it today is 9/28 not have I received my refund I keep getting told I'll receive it in 3 to 5 business days ! I get an email stating some crap about my order for 9/27 so I'm assuming another 3to 5 business days before I get a refund just horrible business all the way around I didn't get the product and I still don't have my refund !!! I'll go back to using coco butter this is un acceptable and I could never speak to a supervisor read more

The one star is only for Andrea, as a cashier she really must to improve her Customer service. She looked like she was in a hurry to kick us out, and there wasn't a line what in for her. I really was tempting to return all my purchase, all I am asking is respect. Management should talk to her about her attitude. read more

Terrible Experienced. Rude customer service. The cashier was very rude. I forgot to ask her name, but her cashier ID is 3770297. When I forgot to input my phone #she acted very rude. She was making a rude face and spoke very unprofessionally. Very disrespectful. I asked her to double the bag because it was heavy, and she said we don't double bags. I left the store holding both the top and bottom of the bag because I was scared the bag would break. I regret I went to this location. Bath and Body works needs to improve their customer service in this location. read more

Love the products especially the sales. I don't like the fact the essential line has been discontinued

I have always had such a great experience in this store. I've been to a couple if Bath and Body works stores and fortunately this is one of the very few stores that are willing to helping you out into better your experience no matter how busy they might be they give you their undivided attention and actually listen to you. For example I usually like seasonal (summer) scents for candles and lotions and instead of brushing me off and mentioning to me "the only way you will be able to get that product again is online" Adriana physically took the time with me in being able to get something that smelled or similar ingredients in the candles I was looking for. From a person whom once upon time worked in retail this location overall has outstanding customer service. read more

I've been a customer of BBW for a very long time, even way before they opened this one up here at Fox Hills. Personnel changes constantly & sometimes that's not a bad thing. Especially when you have someone that lacks social grace & appears to be having a bad day almost every day. Believe me when I say I've seen it all over the years so I'm happy to say it's been a big improvement here. Many products have come & gone. Sadly they were a lot of my favourites. But over time, some appear to be making their way back. Not the exact items but darn close, like the aromatherapy line. Hair products came & went. That was interesting. I have long hair & they were not impressed. Products for men. I knew that wouldn't last long. Lol. Their skin care product line is the one that I miss the most. It really was incredible. Just imagine the wonder products they have for your body, but for your face. Yes. You can only imagine it if you've never experienced that. My only gripe would be that I buy a ton of their hand soaps & wish they offered refills. What a waste to toss those empty foaming soap pumps out into the garbage, am I right? I can only hope that someday they will but until they do, I will make the best of it. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Culver City, California

This store uses scents to elicit strong emotions; memories ; and therefore purchases ; of very expensive; & somewhat small, candles & soaps. However ; this does not mean that they don't deserve a full 5 stars . They do! This place changes like the weather, literally. All the fragrances; body mists; candles; shampoos; hand sanitizers; etc... match with what time of year it is- you name it ; - they spray it. However; customer service here is consistently amazing throughout the year ; even the most mundane & repetitive questions are answered with genuine joy & enthusiasm. Must be a happy place to work! Not only that ; the prices aren't so bad - considering selection here is unbeatable ~ and the stock full; even on the busiest days of the year. So take a trip back to your childhood home; or a trip through the woods on a rainy; sun-soaked afternoon; before stepping outside into the reality of a bustling urban shopping mall.. read more

Katty is an amazing employee she was very patient when processing my moms purchase and exchange. She is very welcoming and patient!

I stopped by here yesterday and was really disappointed with the customer service. As others have pointed out, the staff here are terribly unfriendly. I approached the store and saw an employee staring out at me. I figured he was doing his job and anticipating a potential customer. But as I got closer I felt he was more glaring at me than anything else. It was hard to notice his expression, as he had layers of wild makeup that didn't match his skin tone at all, so it almost looked like he was wearing clown make-up. Anyway, I went into the store and I smiled and said "hi!" to him and he just kept glaring at me. Big fat NOPE. It was clear he was more interested in serving looks (and shitty ones, at that) instead of actually serving a customer. So I walked out. I have better places to buy better bath and body products from. I recommend LUSH, L' Occitane or The Body Shop. Slightly more pricey but absolutely worth the upgrade. read more

Friendly customer service. A super great deal to come in when there are sales on soaps and with a $10 off $30 minimum purchase, it is a steal. There are also periodic specials on the 3-wick candles, that I love. Very fragrant and provides hours of candlelit relaxation. read more

Bath & Body Works - Fall is here! - Cosmetics & Beauty Supply Near Me - Culver City, California

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Leave all of your colossal, burdensome worries and general malaise behind to take a brief but glorious respite into this little store of fabulously uplifting, aromatic delights - from woodsy to citrus candles, fruity body sprays, fresh mists, creams, and wash to sweet hand sanitizers there is something for everyone including those burly, surly machismos in the household! Employees successfully walk that fine line of being accessible yet not overbearing and oppressive. With the recurrent sales and bountiful coupons, these whimsical little bargains are affordable AND long lasting! Ahhhhhhhh. . . . Pumpkin Peanut Brittle Candle here I come! read more

One of my favorite bar soaps is the peppermint and eucalyptus bar from the Bath and Bodyworks store. It is Covid times and the mall is closed so they have to bring the product to you in your car outside of the mall. I know that they open at 11 AM so I called at about 10:45 AM and they answer. I said I'd like to pick up my product that I ordered online at 11 AM. They stated that I cannot do that until I get in the parking spot. I Arrive at 11 AM exactly and they don't have a rotating phone line so it was busy for the first 15 minutes while I called in at least 10 times so I can get my product brought out to my car. Finally I get through they bring the product out and I explain to The employee that brings me my soap about that situation with the phone. Personally he didn't seem to care. I suggest to order online and have it mailed to you instead of going to the mall where it seems like they only have one phone line. read more