I would give this location a zero if I could. I think the manager helping me was a new manager too because he didn't know their own exchange policy. I came it to exchange some candles my mom had bought on sale and they didn't honor the price adjustment. It was also way before the 30 day deadline and they told me I couldn't exchange them since they were bought on sale. Their exchange policy clearly states that an item can be returned for an even exchange for product for product (the candle for a candle) and the price would be adjusted. I ended up just going to a different location and they helped me and even gave me money back since the candles that my mom bought were more expensive than the ones I was exchanging with. They also told me that they were basically trying to scam me to get their sales higher. read more

I've been double charged twice at this location. First time the card reader wasn't working because it would turn on and off. (Understandable inconveniences happen) 2nd time on 26th, the card reader wasn't working working fine but I got double charged? I lost my receipt and called to see if there anything or if I can personally show bank statements. The male manager just had a sassy attitude saying there's nothing he can do. I would say there's something up his butt but he probably need something up his butt to be in a better mood. Never shopping here again unless you wanna make 2 trips to fix this issue. read more

manager on duty wasn't helpful at all he is so stupid. i order wallfragrance on friday around 9:20 pm. the next day saturday they cancel my order around 10:24 am. i went to the store same day to check out different scent and i am in disbelief that the scent that i order is there and have a bunch of it but they cancel my order in the morning. all in all that guy manager is dumb. read more

John was rude, and unprofessional. He/They gave us attitude, raised his voice and acted dismissively when we've done absolutely nothing wrong. Please consider a change in staff. read more

Customer service lacking. One associate just stared at me as I smelled a fragrance spray, the other one blatantly so unprofessionally said, "Check out on the other side." Other than that, hugely and well stocked location inside the mall. I found the aromatherapy collection, which was the reason for my visit. Do I recommend? If you're other than black, I guess. read more

Bath & Body Works - Highly recommend stress relief aromatherapy collection. Especially for my health care workers! - Cosmetics & Beauty Supply Near Me - Daly City, California

This place is incredibly inviting during the holidays! They have lots of new scents and fragrances and also the old school ones too. This place is on the pricier side but has great deals during the holidays. The only reason why I am giving Bath and Body 3 stars is because although they have great scents and a wide array of products-- their customer service needs some work. When you walk inside maybe 1-2 people are incredibly polite and the rest are only nice to you if you "look like" you will buy something. I came in today and was greeted by really nice people that work there and was excited for their buy three get three free deal. I was looking at the sanitizer holders and there was a drawer of sanitizers open that I was right next to. And one staff person told me to not take stuff from the drawers. I told her I did not open that drawer and she still assumed I did and walked off and pretended to help another person after closing it. I was shocked and angry that I left the store immediately without buying anything. I was going to get candles too. I like the stuff at the store but will take my shopping online instead. read more

Went in to buy some soaps and candles for my wife's birthday. I have no idea of what she likes, so I asked an associate "Grace" for help. She immediately stopped what she was doing and asked me which kinds of scents my wife likes. After a few minutes she helped me find some lotions, candles and body creams that my wife would like. She took the time and made the gift look great and I couldn't be happier. Thank you again!! read more

Customer service has always been below mediocre during a visit. Also, I've tried three times in different months since the last time my "BOPIS" Buy Online, Pick Up In Store was canceled due to "Out of Stock", and again every attempt was canceled. I haven't had any other rejected/canceled orders from other Bath and Body locations except Serramonte, so I just finally have up on them today. Waste of time putting in the order, and having the unsure feeling whether or not they're going to cancel you again because for some reason their POS can't keep up with online orders. The location was just convenient when my preferred spots didn't have what I wanted in stock. read more

I always tag along with the better half when i walk into here. It's located in Serramonte mall so parking is not a problem. They always seem to have deals going on. Workers were helpful and polite. I wander around smelling the different scents and try different testers. Clearance bins always seem to be a mess but that's not the workers fault. Tip: wash your hands here before you hit the food court haha read more

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I went in Yesterday morning 10-12-21 right when they opened to return a candle that I had bought online with my receipt. Deborah was nervous because it was her first day in charge and Deborah could not do a return with my receipt because the system had changed and asked another employee for help. Deborah did a return without receipt and wanted to give me store credit and I told Deborah now we have a problem I have a receipt and want my refund returned to my card. Deborah told me to go to the bath and body work in Colma for my refund and gave me the customer service number just in case I needed it. How can you have someone in charge if they don't know what their doing! Thank you bath and body works in Colma for returning my candle with my receipt and refunded my card. read more

The male asian store associate was very rude and screamed at me when I asked if I could apply my online price to the price in store. Why does he have to scream? And I swear he turned his head snootily away from me. So, I returned the numerous items I was going to buy back in the shelves and left the place. They are not going to get any sales from me. Never ever buy from this branch of bath and body works. I'd rather buy online than deal with people like him. He should be fired! read more

The manager, John Ryan Cosico ,should be retrained or replaced. When you are having your employees tell paying customers that you are out of reusable bags but one employee puts a huge (not 1 Or 2 bags) stack of reusable bags in an "employees' purchase " right in front of everybody, there's an issue. Justifying it with telling the customer that the employee purchased 120 candles earlier when there is an 18 candle limit but you okayed it, shows that you are not doing your job as a manager. read more

Great selection for candle day! And still social distancing during covid limiting the number of people in store while shopping.

This is so unacceptable! The workers told me to buy 3 get 3 free and made me pay more than I should have ;(. They told me that three of the items in the store would be free YET i had to pay for the items. The workers made me pay $56 than what I should have. This is so disrespectful. The workers name was Cher in the Jershey Shore Outlets. HIGHLY DISSAPOINTED :( read more

The products are quality and the prices are reasonable! I like the shower gels, body lotion and body mist. The ingredients are natural plant based. I also love the smell of the room deodorizers or fresheners. You read more

I went to Serramonte store 12-7-21 at 8pm and the cashier, Aiisilinn was very rude and naïve. She treated the customer with an attitude and she gave misleading information. Even though she knew what she said was wrong and wasted my time, she did not apologize. I asked for manager, the manager seems to be weak and couldn't handle the transaction either. I don't think they should be working for customer service job if their intentions are to argue with the customer. I've been a loyal customer for many years but after being situated this way, I would not go back. read more

Last weekend, I came here and was able to purchase three foaming soaps : two "dancing waters" and one "rainkissed leaves." I am happy to say that I was not harmed, physically, emotionally or mentally, in my shopping experience. Thank you, Bath and Body Works staff, for not being high on soaps this time. read more

I came in here today and was greeted by summer! She was amazing and helped me all the way through my whole experience. I walk and had coupons which were buy something for 10 and get a free purchase for 14. They had a sale today with small candles being 5 each so I use that for my purchase and got a 14 spray. Summer made sure I was able to get all of the things that I walked in and needed. When you walk to the front they had hand sanitizers. I traded my candle in for the hand sanitizer. Very good deal! Thank you Summer for making my shopping experience amazing. I will be back to this store ;) read more

Bath & Body Works - Great deals! Got help from Summer - Cosmetics & Beauty Supply Near Me - Daly City, California

I've been to several Bath and Body works throughout California and I have always known this store to have pretty good, if not great customer service. Well, Daly City, you f*ucked it up again. I will never step foot at the location again. My last visit to this store was terrible. I was standing at the counter with and arm-full of merch and there were about 3 girls standing around the cash regs helping a customer. Well, then after that customer they kinda just did their thing while they looked at me balancing body sprays and whatnot in my arms. THEN some woman just walks up, pretty much pushes past me and gets rung up. Uh, hello?? The employee could have been like, "oh, sorry, I think the girl behind you was here first." But no. If I could give zero stars, I would. read more

I'm all for sales people doing their jobs, and doing their job well. However, when they get overly aggressive and try to peddle stuff to you and get up all in your face, that's where I have to draw the line. Damn, we went in there last night and this sales person got up all in our business. "Hi there, are you guys doing GREAT tonight? Can I help you find something?" While trying to peddle off a mesh bag. I can't walk into this store, again, I might have to get ANOTHER root canal. read more

Very nice staff and a very neat and tidy store. Super fun to shop here!

Of all the Bath and Bod Works shops that I've gone to, this is the smallest location. They didn't even carry the line that contains shea butter. Also, this one appeared to have the least organized sale tables (products where just dumped in the bin, whereas other locations, things were neatly arranged and it wasn't hard to find clearance/sale items). read more

Thank you for hiring Seth!! Seth goes above and beyond for his customers. Even with a difficult and irritating refund/exchange/price adjustment during this holiday shopping. Yes, I'm one those customer. Seth was patience, friendly, and very approachable thru out transaction. I never had such a pleasant refund/price adjustment. Thank you once again Seth. read more

So I was back in Daly City this past weekend and a bunch of us ended up heading to the mall (wow, just like old times). I went into B&B to get some of my favorite Sweet Pea lotion. Since I'm always in a rush, I don't peruse....I ask where the product is, pick it up, pay and leave. I walked up to one of the ladies working - Angelique - and asked her where my lotion was. Then I asked her where the Pomegranite was. Then she told me about the SALE. Sigh. So I bought my set and headed to the counter where I asked her about the Wallflower sale. I ended up buying more, but I justified it with the fact that I'm never in a mall these days. Typical B&B... well lit, clean, organized. Angelique was cool, helpful and make good small talk as we bs'd while she rang me up. Nice. read more

This place is pricey if there isn't a sale. BUT if there's a sale... it's a steal! The candles, wallflowers and handwashes are the best here. Yeah the candles are a little on the expensive side, but they make my house smell so good. Works better than regular air fresheners you get at target. I like coming in here because the sales team are always so friendly and helpful. One time the lady told me to come back when the sale comes in a few days so I could save some money. I was suprised at how nice they were on Saturday night. I came at almost closing time and they didn't rush me out. Good job! Especially during the holiday season when customers can be hard to deal with. :) read more

I received horrible customer service at the cash register by a girl named ALMA. She refused to honor the candle sale price for me in such a disrespectful way, and even got interrupted during my transaction to speak with another coworker about how she would honor another customer the sale price literally right in front of my face. I ended up leaving everything I had at the register and walked out. AND as soon as I was walking out of the store she yelled at me that oh now she would do it for me. I never went back in and kept walking and I will NEVER go to bath and body works again or recommend this place to anyone I know. Such terrible customer service, I suggest getting new employees. read more

Customer service could use some improvement. I was not greeted when I entered the store, even though a sales associate was standing right near the entrance and she wasn't busy. She did not offer any assistance, and it took several minutes until another employee approached me to see if I needed anything. While that sales associate did answer my question, she was quick to walk away right after, and when I asked a follow up question, she didn't come off as all that knowledable and gave off the vibe that she too didn't want to help me, that she'd rather go off and do other things. To top it all off, they have changed some of their formulas that I really liked. It was a rather disappointing visit :/ read more

I don't mean to be a negative nancy, but I don't think the people who work here will ever get the, "Oh, I'm just looking" reply. The people who work here are super sweet, don't get me wrong, but the vibe they give off is, DESPERATE. And it's not just this Bath and Body Works, but most of them that I've been to. Maybe that's how they train their employees. BE AGGRESSIVE. I don't even shop at this particular one anymore. Every time I would go in I would be bombarded by the employees telling me about all the new "deals" they have, and by the time they are done explaining everything my birthday would already pass. Then I would proceed to look around and another employee would try and tell me what the other girl just told me. They would constantly offer me a huge shopping bag when I literally only wanted to buy a small thing of lotion, but whatev. Then as I check out, the woman behind the counter would ask me, "Oh this is all? We have buy one get one free of this, and BLAH BLAH BLAH BLAH." My advice: Don't make eye contact when you first walk in. That seems to work. On another note, A+ for their products. I will still be buying my Christmas stocking stuffers from here...well not this particular one. read more

I wasn't even planning to buy anything today. I just went inside to kill time. Ivy Informed me about the ongoing promo ($10 off on 3 wick candles), plus an email coupon. So I hurriedly signed up, but didn't get a coupon on my email. She still gave me the discount . I walked out with 3 candles for $36! Thank you, Ivy! read more

Great customer service, love that they have men working there. always gives you that alternative male perspective on scents or candles you may be purchasing for yourself but want ur hubby/ bf to enjoy also. read more

Ok I've been a customer for years, but never in my life have I had to go next door to the adjoining candle place to pay for my items. I came in, shopped and took my time since there was their big sale going on. Yes, I was greeted, and the girls were nice. They were clearly setting up shop for whatever new items were coming, and their counter was covered in bags and other items. When I went to pay (roughly $30 worth of product) I had these girls giggle and tell me I have to pay next door. No big deal, I can walk. I went over, and there's one poor girl manning the register and there's a huge line! Also there was a clearly irritated customer giving the poor girl a hard time with a return or mistake, whatever. What angered me was the conduct of the other girls who were too busy decorating to help their coworker (I guess, they were wearing different aprons but the stores adjoin??) and to make sure their customers didn't have to wait. I waited roughly 10 minutes and the line hadn't moved. I looked around and the other girls didn't care, and just kept clowning around on the other side. I set my bag down and left. Hopefully they cleaned it up and not the other girl who deserves a raise. I won't shop at this location anymore, management has no idea what their employees are doing, and they lost a sale because of them. Tanforan it is! read more

Wall Flower appliance for fragrance. I like the store and most of the products however Bath and Body is NOT listening to customers and fixing the plug in appliance for the fragrance bulbs and are not standing behind appliances that do not work. Sad because we like the fragrance, poor business Bath practice Bath and Body. Gloria Madison, WI read more

I love coming to this location to do my shopping! They always are fully stocked and the store always looks organized and pretty. I came here the other day to look around at all of the new Fall items they had, and I was greeted right away by a very warm and welcoming gentleman named Seth. Seth was very nice, sincere, cheerful, and had great energy. It was very refreshing to be greeted by someone with a great personality, especially right after you get off from a long tiring day at work. :) read more

I experienced unexpected rudeness/service from sales associate, Seth. My friends and I was standing in line waiting to pay for our merchandise. There was a lady in front of me. When one of the cashier became available, she called the next customer in line. The lady in front of me didn't respond. The cashier and we thought she was with the lady in front of her. Therefore, she gave me an eye contact and I proceed to pay for my items. The moment I pulled out my wallet, Seth(the other cashier) said we cut off the lady behind the counter loud and rude. I went back to the line and waited for my turn. I would not go to Seth to make my transaction. Both the female cashier and my party thought Seth was very unprofessional and the behavior was not necessary. I have told my cashier to bring this incident to the store manager and I will not come in the store to make anymore future purchase if Seth is in the store. read more

If I could give it a "0", I would give it a "0". Too bad the lowest is "1". The reason I am giving it such a low rating is because of the customer service really sucks. The girl whose name is "Carolina" really discriminate male. A female use the same coupon has been honor and I wasn't honor with the same coupon. Such service is not acceptable. I would consider this as false advertisement as well. If they only honor this to ladies, they should only say apply to "Females". Thus I returned the items for such poor service and bad attitude and asked the coupon back, she told me to dig out the coupon from the trash. Such insult is totally unacceptable. I will escalate such matter to "BBB" to get settle for false advertisement and discrimination. read more

Went in the store to do a return for my online purchases. Seth went above and beyond to make sure the process was done right. Thank you Seth for knowing your job and doing well along with a smile. read more

I've been in this location so much that the workers there know me. They are very helpful and polite. Usually I come at 7 p.m so there's not many people in the shop so it's pretty calm and quiet. They are patient too :) read more