This was an online order, not in store. There were multiple delayed arrival dates over the course…read moreof 4 weeks. I finally had to cancel the order because the clothes would be out of season by the time I got them. The reason for the delay was "supply chain issue" so I recommend buying in store not online to guarantee getting the merchandise you want.

Be warned if you shop here…read more Without the ORIGINAL receipt, this location will refuse to return an item. Even for a store credit or an exchange. Even when the item is new and in the original packaging. Ok...here is the back story. We purchased some leggings for our 4.5 year old daughter to wear with a dress for a wedding. We got them home and they turned out to be 3/4 leg capri's. When I tried to return them...and yes, I lost the receipt. When I tried to exchange them for a store credit today, the associate talked in circles about things I didn't understand about emails and other things all in an effort to tell me they wouldn't do the return. I know I won't return here as there are lots of other stores catering to kids clothes that have better customer service policies. I recommend you do the same.

Very cute store! I…read morediscovered this store on TikTok. I was drawn to the Miffy items they had for purchase. I bought a Miffy postcard for my friend which she loved! The employees were very friendly! Overall, very cute, would visit again :)

Suuuuuch a cute store!! Was so happy to stumble upon this store. Big fan of Miffy & all the cute…read moretrinkets. There's a wide selection of little stuffed animals, stickers, postcards, hair clips, perfume, Baggu, lighters, and other fun knick knacks. Service is fantastic, the workers here are great. I will say, it is quite pricey (for example, $30 hair clips & $25 keychains), so definitely somewhere I'd go to splurge versus anything you really need. Overall, a fun store!

I was looking for a specific pair of jeans at Uniqlo today that ive been eyeing online. Luckily, a…read moreworker named Reese asked if I needed help upon browsing the pants selection. He was really helpful and kind which made the shopping experience easier!

So, UNIQLO! Great…read morefor your clothing basics and then sum. The value proposition for the items with Uniqlo, I think are great. Your getting pieces that feels like it should last a long time and then offers alot of possibly outfits. The prices are good for the pieces you buy. Service here, like all the other Uniqlo's have always been good. Great people that work here too, attentive, smiles, and will offer help when asked. Great way to see what to add to your wardrobe

Considering a lot of the stores at Serramonte have limited inventory and are more express-like…read morestores...this H&M is pretty big. For the most part, whatever I find online and try to see if they have in store to try on and possibly buy, 85% of the time they'll have it which is great. I appreciate the customer service here! Always chill and helpful at the cashier register. SHOUTOUT to my friend Sam for working here hahaha. Anywho, in all honesty, this location is a bit messy and disorganized. Other than that, thats the only flaws I seek.

0 STARS IF I COULD. I went here to try to exchange a pair of pants that I got as a gift and…read morealthough I went over the 30 day return policy I read the receipt on the back and it clearly says they will allow you to exchange at the current price past the 30 days but the employee a white male with red hair and glasses basically told me that it was their policy not to allow an exchange or anything past 30 days theres nothing he can do "You're just going to have to keep them". His tone was very rude and just didnt want to help me out at all. He even told me that it didn't matter that it was a gift and it didn't fit. That no one reads the receipts where it clearly says they will accept a exchange at the current price! I won't come back to this place they don't know how to treat customers!

Amazing gifts and talented and amazing owners. It's a must-go-to if you are in Pacifica or anywhere…read moreclose.

This place is a true gem! My favorite place to get my toddler T shirts that excite him to get ready…read moreand show our love for Pacifica. Super engaging toys for little ones and the highest of quality clothing for all ages and sizes! Big fans of this business and the value they bring to Pacifica.

I went in with low expectations. We went the very last day in the afternoon and I was shocked how…read moremuch GOOD stuff was still there. We left with a huge yard work sized trash bag of stuff. I can't wait for the next event and look forward to signing up to sell.

Consigned for the first time at JBF San Mateo. Just warning people consigning that whatever you…read moreconsign, just be prepared to lose it. I lost a kate spade diaper bag here. It wasn't sold and when I asked Marci Ludwig about it, she just shrugged it off. It's not the item or even the money but the principle behind it. If you ask people to consign, what security do you offer them if people can just shoplift and run away with your item. Never again.

Was in the neighborhood so popped in searching for some wedding attire for my boys. Searched around…read moreand was disappointed to see some cat&jack and lower end brands mixed in. In my opinion prices were a bit high for used items. Saw a baby bjorn bouncer for $50 when i see them on FB being sold for less. Nike sneakers were perhaps 50% off retail price, but with some patience and waiting for a good sale, you can definitely snag some for the same price brand new. Toy selection looked sub par. A lot of the toy items i feel like i can find for free on buy nothing groups, as parents are usually desperate to get rid of them. I saw a pair of Zara trousers that were perfect but because they were new with tag and retailed at $35, they were selling them for $20. Still a bit high considering I am purchasing from a thrift store and have limited selection, so I had to pass on it. I am better off buying a new pair of pants on sale, especially for something that will be worn 1-2x If you're in a pinch and cannot wait for something to go on sale, might be a good place to pick up something last minute.

It's a little croweded but items are sorted and catergorized. I wish they would open up to accept…read moremore sellers as the items need to be rotated and have more variety. Price point it's roughly 50-60% the full price for used toys and clothes I called and I hope the clerk will call me back regarding openings to sell my preloved items

Cute shop with very cute clothing but not a very big selection in the 2/3T section for boys. A bit…read moreoverpriced for used clothing in my opinion. Cashier was very friendly and greeted me right away when I came in. Overall an enjoyable experience.

Their consignment policies are ridiculous, and they act like they're gods gift to the world, taking…read morebasically donated clothes and giving nothing but attitude in return. They say that their consignment openings book up months in advance. That is a surprise to me give how rude the customer service people are. I didn't even bother to try to book an appointment given how hard they make it to support their business and give very nice kids clothes to them.