Super amazing customer service!!! I came in a few weeks ago to try out some of the mini body sprays hoping to find the right one to replace a seasonal scent I had at hom. After smelling soooooo many scents I went home with what I thought was the winner. I tried the spray at home and (sad face) it was not at all what I remembered that I thought I liked- I had to go ask for an exchange. THANK YOU THANK YOU B&BW the exchange was so EASY and the amazing staff helped me try out another replacement body spray. Success! read more

I came here to get some luffas. They have been out for sometime now. They were on sale last month and of course ran out of stock. I like the quality of theirs and hope they will get them back in stock soon. The store is located in a strip mall with lots of parking. We got a spot right outside. My wife gets a lot of discounts and coupons here so she was shopping for lotions and sprays. She was able to get 4 items for free since she had the special coupons. It's great for that when you purchase a lot of stuff over the years. Hopefully they get the luffas in this week. The lady didn't know when they were coming in. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Elk Grove, California

We come here pretty regularly to shop or pick up orders that I made online when I needed something. I come here a lot during the holidays or anytime I need gifts really. Their gift sets are super easy for giving and everyone is always happy with them. I love that they have men's items as well and for the last few months have been buying my husband's deodorants from the selection. He smells so good and they are actually less than I was paying for his standard deodorant. I stopped in today to grab some lotion and ended up getting a body spray and cologne from the men's shop for my husband as well. The only caution I can offer is not to go wild buying lotions when they're on sale as the lotions here don't seem to last. I have done that a few times and after a few months of sitting, the lotions seem to turn yellow and start to smell bad. Now I just come for a new one once I'm almost out and that has worked well. They usually have good deals and sales though and I love their candles too. read more

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This is one of my favorite stores in Elk Grove. It's always clean, well lit, and well stocked. The workers are polite and efficient. It's always a pleasant and fun experience looking for new fragrances. My only complaint is that they check in on each customer too frequently. Please just let us shop if we have already declined your offer for help, especially if you have already asked 2-3 times. read more

Bath & Body Works - Fine fragrance mists and body cream - Cosmetics & Beauty Supply Near Me - Elk Grove, California

This location is nice and clean. The staff is friendly and helpful. They have a good selection of items in stock. Candles are towards the front of the store. They still had some Disney Princess soaps, sprays and shower gel left after a month from the launch. They only have the Aurora hand sanitizer left. This location is in between Micheal's and Target. read more

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Bath & Body Works usually has special offers and sales going on. There are so many different types of fragrances to choose from, and are scattered all around the store. But I haven't been able to find like items in one area to choose from, and the fragrances aren't favorable to me like they use to be, for ME. I was trying to find assistance in the store, since there were plenty of staff around, but i didn't find them very helpful. They would provide a quick vaguely answer and walk away from me. I ended up purchasing 5 soaps for the special price of $27.00, spending $29.36 for the 5 hand soaps with tax, for fragrances I'm not super thrilled with. Maybe be sure you are satisfied with your choices before purchasing, just for the sake of being enticed by " special offers" read more

I shop here often! Love this location - so close to my house. Everyone is nice and friendly and helpful - USUALLY! I'm giving 3 stars today because I was unable to pick up my cancelled order. There was a great sale going on and I placed an order online on December 10. Shortly after placing the order Online I had an emergency and had to go out of town. While out of town, I received an email saying my order was ready for pick up. I got back to town on December 16 and got to the store as quickly as I could to pick up my order. Before getting to the store, I received an email earlier in the day saying that my order had been canceled that same day, December 16. When I got to the store, I explained the situation that I had been out of town for a family emergency and asked if they could this one time honor my request for the order that had been canceled. I spoke to the manager Sophia and she told me that they couldn't honor the request even though the order had only been canceled earlier that same day. She said they had the items in stock but she couldn't honor the sale price so if I wanted to buy them, I could but it would be at eight dollars per item instead of $3.25 per item. It was pretty disappointed since I shop at this store ALL the time. At least once per week. I understand rules are rules, I had hoped they could make an exception this one time due to the circumstances. But no luck. read more

Bath & Body Works - Wallflower refills - Cosmetics & Beauty Supply Near Me - Elk Grove, California

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Every time I have came to this location, the staff has been very kind, polite and extremely helpful. I can't remember her name but one was either the manager or assistant manager and the other I believe her name was laurel. This will be my only B&BW from now on. read more

Wow! I cannot believe I've not written a review for Bath & Body Works! This location is a household staple in our household!!! They have the best holiday sales on all categories. We also watch the online sales as well. They offer body sprays, body soaps, hand sanitizers, body lotions, and much more!!! The staff has always been helpful and cheerful. We normally do not need help. We're too busy trying out the display bottles. We like to smell the latest trends. We like to buy some for our household. They also have the smaller sized bottles that are great for stocking stuffers!! We also like the small sized ones for traveling as well. Overall, a great place to shop! They have ample parking. However, busy holidays can be tricky from time to time. Great staff. You cannot go wrong with their stuff for gifts! read more

the workers are very helpful & let me open a new tester for a pistachio fragrance which i really appreciate. the last few times i've went it's been pretty busy but not a super long wait in line. the prices aren't terrible but its very easy to go overboard in there. i love the bath & hand soaps. i wish they had strawberry pound cake in a bar soap! read more

This location is great! Staff is so helpful and people are knowledgeable about the items on sale. They help me to find the perfect scents for the bathroom! Definitely visit this location over some of the other BBW locations. read more

The people here are so nice and willing to help. Felt like I was shopping with friends! Thank you to the curly haired blonde at the front and the cashier, I think her name was Karina or Karen. Sweethearts read more

I just went in to get my free reward and I saw that there was some remnants of the semi annual sale, so of course I picked up just a few odds and ends for just $3 each. They had also already put out some of the Halloween stuff and are now calling it summer-ween, and IM HERE FOR IT! I love shopping at this location because for the most part the store stays super organized, well stocked, and the staff is knowledgeable and friendly. I also love that they don't follow me around and watch my every move! Only giving 4 stars because of the lack of variety on the $16.95 full size free rewards items as of recently, everything has jumped in price to $18.95 so Bath and body needs to up the coupon amount to match. read more

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Do you love scents? If yes, you won't be disappointed entering into the store. Right now they have Emily in Paris candles. I love it. I love candles and the aroma in my house. I know, I can be a little extra girly with my scents. I would say, they have scents for men too. Nothing wrong entering into the store to see and test out the scents that fits your needs. read more

The sweetest staff at the Truxel location! Ms. Naomi helped me today. I appreciate the consistency of BBW's training. The staff is always friendly, greets with smiles, offers assistance and shares the current sales promotions. Naomi went the extra mile today and asked what I was looking for, what my favorite scents were and made new product recommendations. I told Naomi I have a TON of BBW products at home but I just can't stay away! read more

We went to Bath and Body Works tonight to score a hand soaps deal and the woman at the register - we think her name was Portia or something that started with Port - went above and beyond in making sure I got my coupon code applied. I didn't have internet service so she let me leave the line to get service for the coupon. I was so grateful, sometimes you're met with impatience for these things and was kind of expecting to be and was really pleasantly surprised. Additionally, it was almost closing time for her. Very happy with my visit today! read more

Nice new store, excellent location and conveniently located for me. Great customer service, welcomed me into store and said thank you, and good bye when I left. Lots of variety and supplies in store of all products. Store is beautiful, well stocked, well organized. Seems like there's always sales. Need to look for and shop when I get coupons. Spendy, $$$ read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Elk Grove, California

I came in to look around because I was killing time. I found a couple scents that were new and super retro and I was excited. I asked about the sale and the girls here were very low energy and rude. They also let someone cut me off and basically gave their attention to someone else while I asked a question first and I just stood there. Everyone was huddled at the front of the store talking to each other. No one at the register.when someone did come over they were pushy about reward program. I'm not interested. I don't need a thousand emails and promos constantly. I was thinking about applying here for a summer job but changed my mind. read more

Conveniently located in the Target shopping center where you can do your one stop shopping. While this location is close to where I work, they are usually out of my favorite items so I had to get them at the other Elk Grove location. I usually try to shop after work and this is only a walking distance away. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Elk Grove, California

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Friendly service. Honored a price for a sign that was lower than the item on the table was labeled, and hustled to correct the error as soon as it was discovered. They were slammed for the holidays and still welcoming, available to assist, and had great suggestions. They definitely operate at the high standards that keeps me shopping at B&BW. read more

I placed an online order for the new Princess items at 8:00am, the store didn't open until 10. You would think that they would fill the online orders 1st before opening the store, knowing how high demand these items would be, but they did not. Instead at 1:20pm I received a cancelled order notification due to the items being out of stock. Terrible customer service! The online orders should have been filled prior to the store being opened since the order was placed 2 hours before the store was opened. What's the point of allowing people to ordered it online if they aren't going to fill those orders first. read more

Did an online pickup order for this B&BW (hellooo autumn hand soaps and hand sanitizers!). First time visiting this location and wow it's one of the most aesthetically organized B&BW's that I've seen lol. I mean it does help that this one is fairly new. Staff was super friendly and the order pickup was pretty straightforward. This B&BW definitely fits right at home with the hoard Laguna shoppers nowadays lol. read more

Bath & Body Works - Colorful - Cosmetics & Beauty Supply Near Me - Elk Grove, California

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Staff was incredibly rude here, some girl with glasses and brown hair had a really attitude problem towards my gf and I

I had a great visit at this new bath and body works location! The store was fully stocked and clean and had some great deals because of the semi annual sale! I got the cutest little car scent holder and I was excited because it was rarely carried in store. The workers were very attentive and friendly and I can't wait to keep visiting this location. read more

Bath & Body Works - Frenchie Car Fragrance and Champagne Margarita Refill - Cosmetics & Beauty Supply Near Me - Elk Grove, California

I was shopping today for the hand soap sale. I was happily greeted and told about the sales and given a basket to shop immediately. I found a hand soap I liked that I used at the handwashing station. But I couldn't find it on the wall of soaps. The employee who greeted me was busy assisting another customer. So I found a worker who wasn't busy blonde brown hair with glasses, to help me locate it. Since I was unable to find it. The worker said, It's on the wall, and pointed. I asked her, "Could you help me locate it? I cannot find it." She said, "If it's not on the wall, then we don't have it," and walked away without looking to help me. I asked someone else; they found it for me. But then I see the worker I had asked before going out of her way for another customer. But I wasn't helped to locate a product. Good customer service would be to help locate the product for the customer. Not have the customer be told to look on the wall yourself pretty much. read more

Love this new bbw location! I was greeted by a friendly employee and all of them were helpful whenever I had a question. Everything was so neat and organized! A little overwhelming with so many products all over the place but if you ask an employee what you're looking for they'll head you in the right direction. There's plenty of options and varieties from fine fragrance, candles, wallflower plugins and refills, and hand sanitizers and so much more. Unfortunately they don't accept expired coupons. I wish this bbw was closer to where I live but I wouldn't mind making the trip down here since I love the friendly/helpful employees as well as the endless various products they carry. I went on a Monday and it wasn't too busy but the store is huge so it might've seemed not as busy. Plenty of parking outside this busy shopping plaza. read more

Popped in with the wifey to address an online issue. Store manager Sabrina handled the situation with professionalism and concern. Coming from 20 years of retail management experience, she is the consummate leader anyone would want to lead a team. Employees very attentive and helpful as well! read more

I love this store...almost as much as I love it's employees. I encountered nothing but welcoming smiles that were so helpful whenever I had a question. One employee in particular, Laurel, was so kind and shared so willingly her knowledge of the various scents. This employee should be promoted and receive a raise! She truly is a kind and helpful soul! read more

Hello supervisors, managers and corporate. I went to this Bath and body. Normally they're nice are used to have a customer they used to work here. She's been management here. She was amazing. I had the most terrible walk and I walked in and I had my bags I don't drive I take a bus everywhere. I am so sorry that I do that I came in and I never got a greeting from neither nobody. I'm walking around and I'm looking around. No one's never offer me a basket or nothing I walk in already. I've been working in Elkgrove for like 17 1/2 years so it doesn't come that it comes natural. When your stereotype so I walk in walking around I'm grabbing things and then I run into a lady and I say excuse me can I get a basket or a hand basket she says sure still I get the basket and I'm walking around the store and I'm putting stuff in my basket no one ever tells me or says nothing to me. The ladies on the other side of the store are having a ball with everybody that's coming in no acknowledgment at all is very harmful. Coming in here and not being not be in greet or no nothing is really hurting my feelings, I get up to the counter when the lady at the counter was very sweet I don't recall her name let me grab my receipt in the bag and reserve I don't recall her name but I can tell you the time so it was 227 today's date 12 2323 register three I believe she had like Auburn red hair, reddish orange. She was very nice and very friendly. She told me more about the deals and allow me to put my stuff on the counter with no problem I love her customer service. I hope you guys look into it and give her something. She was very nice and she made me feel very She made me feel very comfortable very com. The other lady after she got to helping a man, she just put a sign up and walked off never said nothing but this young lady was very friendly. I want to say thank you so much. My name is Andrea. I work down the street at the Arco in Bond in Elk Grove Florin I have no problem, allowing and showing you where I work and showing you my God my customer service come check me out. I am the African-American happy lady the happiest lady in Elk Grove that's what they say please come check me out but my feelings really hurt and if I could if I didn't have to buy these gifts for my family and friends I would've I would have returned them back I spend 150.71 but just be better at greeting all your customers even the ones that don't look like they're happy it's the time in the season for love ones it is a very very dangerous world right now we're in 2023 and this is getting worse hopefully 2024 will make it better but just remember you never know what people are going through have a little compassion Thank you. read more

Brand new location in Elk Grove, right next to Target on Laguna. Beautiful store, great variety, and the employees I encountered today were so kind and helpful. This is not the closest store to me but I will absolutely return here. read more

Great customer service! Very helpful and friendly. Check out was quick and easy. Great selection of candles

The most excellent customer service. From the moment you walk in you're greeted and helped immediately. They went above and beyond to make sure I was able to get get the items I was looking for even though by error (no fault of the stores) my order had been cancelled. I really appreciated the cashiers genuine concern about me getting my items. Overall the best experience I've had at any retailer. read more

The worker Laurel was really amazing and helped us with everything we were looking for. We stopped by for "sweater weather" candle but she gave us a full tour of the store and showed us all the current deals they had. read more

Wow! I love this new store. The layout is so easy to navigate The employees were all so kind and informed me of the deals. A young lady named Audrey helped me and introduced me to her favorite scent (now mine too) I'll definitely be coming back! read more

Wish there is always a sale!! Join there VIP free and worth the rewards!! Ok love the workers here! Amazing and always helpful and knowledgeable on the scents!! And, I love all there recommendations!! There's a gal at register that is always helpful in the evening! Didn't catch her name but I would always get her to ring me up! And, yes!! She will recommend and I'll buy it! Trust her knowledge! read more

On or around July 11th I walked in to this location during my lunch break and I was greeted by Andrew and Charles, both assoicates were friendly and helpful, they really made my day and helped me find and purchase the items I was looking for, Thank you both for all your help, late post read more

My daughter's candle was not burning evenly so I went to the store to exchange since the other Bath and Body on E Stockton was closed. I was told that I would be able to exchange it by one manager but the manager at the new store said that they're policy changed. I don't typically exchange a candle but they did nothing, absolutely nothing to support customer service. No options, no discount on a next candle purchase, nada. Definitely disappointed!!! I ended up leaving my uneven, burning candle over there!!! read more

I stopped by after Target earlier today and had an amazing experience!! Nicest Bath and Body location I've ever been to and everybody was super helpful. Multiple people offered to help me find what I came in there for and I left with a lipgloss that they helped me pick out. Perfect customer service. read more