Today I went in to find one of my favorite educators a gift for teachers appreciation week coming up next week and was greeted and helped by one of the sweetest and most helpful girls I've ever encountered in this store. Ciana was so incredibly helpful in assisting me, helping me find the perfect sent for the occasion. I will shop this specific store just because of her kindness and patience. read more

Disappointing that the company advertises in-store sales but this store does not partake in them. Waste of time, especially when the website also reflects the sale at this specific store. Seems like a dishonest business tactic. read more

Great store with a ton of selection. The staff is very helpful. The items are top notch and exactly what you would expect from Bath and Body. I love the vast variety and all the amazing sales they offer. If you plan to shop definitely sign up for their rewards program to get all the great deals, discounts and coupons. We will definitely be back again. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I stopped by today for the Semi Annual Sale and it was not to busy, I went when they opened, there was a good amount of selections they had from candles, lotions, body mists, wall plug ins and the cute holiday theme ones as well for Christmas, they were low on hand sanitizer for the sale I grabbed the last 3, they also had candle holders Christmas themed on sale. Body wash and cologne and then some! The staff were friendly and helpful and the line went quickly at checkout. read more

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I went because my friend likes their stuff. It's pretty, the fragrances are overwhelming when I walk in and I can't stay too long. A few fragrances I like, but overall I just don't. Too much for me, but I'm certain a lot of people like their goods. Customer service was very nice and helpful. read more

Bath & Body Works - Interior view - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Great service here Friday night for my wife just before her trip. The 11 items were pricier than I hoped, but alot of things are these days. The ladies there were very helpful and friendly. My wife got some nice scent sprays for her sister and niece in Mexico as well as a couple items for herself. Thank you. read more

I was really impressed by this location. The usual two stores I frequent aren't bad either, but the service here really went above and beyond I feel like. I was looking for a few particular items and while one employee stated we were out; another offered to look anyway in the drawers and such just to make sure. I really appreciated that. I was told of the current sales going on and chatted a bit with the same worker. The store was clean and I left the store with even more than I had came for because of the great deals. I was able to finish most of my stocking stuffers in one trip. read more

I am a fan of Bath & Body Works! I was in the area and came to redeem a birthday freebie. The staff here is super friendly and I like the displays here. I came during the tail end of their semi-annual sale and found some hand sanitizer 50% off. I like that they bring back classic scents and their aromatherapy line is one of my favorites. I recommend signing up for their rewards program so you can earn free items. read more

The employees are always nice. I checked out with a buy 3 get 3 free and I had a get one item free in my app so I have a total of 7 items 4 free. I got home to find I had been overcharged for an 8th item of $17.95 more not including tax. I'm not in this area typically and I was told I had to bring back all my items and receipt back to that store. Johnny the manager would not even come to the phone, just said "oh well when I said that's not my normal store to shop at it's a bit of a distance, Johnny also said I can come back today or tomorrow, which is not convenient for me at all. I will never shop there again even if I'm in the area. I love bath and bodywork's and am in there every few months. This store, never again. Go down the road to Anthem or Scottsdale and double check the receipt's. Actually the Anthem store is 100 times nicer, not congested and the employees there are amazing too. read more

I often visit Bath & Body works but this visit was such a great balance of allowing me to shop in peace and provide exceptional customer service. Shout out to Breezy- she was so genuine, easy to talk to and very informative about the products. She was not too pushy or aggressive and I liked that- sometimes I have gone into other locations and they almost harass me with questions and asking if I need help. Breezy was a great employee and she actually had valuable conversation with me, it was nice. The sale is almost over right now but they still had great selection and everything was clean and organized. Bath & body works will always be my go-to for soaps, body wash, lotions and body creams. So many amazing scents it's hard to pick. I feel like having festive products in my home make it feel more like the season or holiday! This was a great location in the Norterra shopping center- lots of shopping options and a nice stroll if you want to walk around the shopping center because you can visit the movies, eat, shop and walk around with music playing outside. read more

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This is my second time going to this bath and Bodyworks. I did call to write a review the first time, because I wanted to make sure I get there, every time I walked in. Everyone is super friendly, they are so nice that I believe they love their job. When I arrived they still had 75% off items. The only reason why I went to the store is for the clearance section. I had the same person ring me up, and overall my experience was amazing. Again don't forget the mask. Always social distance. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Love bath & body soaps!!! They have foam soaps my favorite! Also exfoliating & nourishing soaps. They also have lotions, candles, wallflowers, hand sanitizer & mists/sprays. Great place to get gifts. Sign up for email alerts they have specials on some days and coupons. They have semi annual sales were you can get stuff for 75% off. read more

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The staff here is AMAZING!! My bff and I came in just browsing and instantly we were greeted with smiling faces. The two young girls up-front were so friendly and we chatted with them for awhile. In addition to the staff, the store was completely stocked with new summer scents. One of the young girls said that they just did the front display last night and I believe it, because it looked phenomenal! When we got to check out, the cashier up-sold us on a gift box with multiple summer scents in it, and we really ate that UP. Then the team lead had to help us with exchanging some items from the box, and she was unbelievably helpful as well. The whole experience was fantastic from start to finish, and I hope management realizes how great of a team they have at this location!! read more

Absolutely love the candles and all the goodies but ever since they remodeled the inside the flooring has a very musty smell.

They always suggest to download the app and the app is horrible!!!!!! Does not calculate reward points correctly and offers disappear before expiration date. Worst app ever! Please tell corporate to quit promoting an app that does not work! read more

Lindsey that was ringing me up was very rude. I purchased three candles in over $50 and I told her I have a coupon and she said to look for it which I was searching through my emails. She rang me up cause I couldn't find it right away and I purchased my items. The minute I swiped my credit card to finish my purchase I found it and then Lindsey said that she can't take me again cause she has a line to take care of. Very poor service. I will not come to this location again! read more

This store has AMAZING customer service! They were so helpful on their candle sale day after another location was unwilling to let us use a coupon. They adjusted my pricing for me and also gave us coupons that the other location didn't even offer. The friendliness and willingness to help was so amazing. We will definitely be back. read more

Staff is very friendly and the store is nicely organized no matter how busy. They make exchanges very easily and are always willing to put the customer first. Their semi annual sale is amazing too! Easily the best location. read more

Always have a problem at this location. Especially with the manager Richard I believe. Desert ridge store location is much nicer !!! Go there !!! Very friendly... let's just say the manager at Happy Valley went through a slew of what their store can do and what the rules are... he was upset because DR told me they can do a return without the product to apply my coupon.. he was bad mouthing what they did wrong.. I said I'm just the customer.. ? Don't waste you're time at Happy Valley. Will not be shopping at this location again and will let everyone know who shops at this location that I know. read more

Aromatherapy has taken over, so beware if you want to get a favorite scent- they are all hidden at the back of the store. Great specials & offers. Some products harder to find than others, as the sessional items tend to sell out quick- make sure to buy a bunch at once! read more

I've been to bath and body works a lot and never have I been treated so well and with genuine care/interest. Ciana is amazing! Smiles, makes you feel welcomed and took the time to even make our purchases look presentable in our shopping bag. 5 stars. It's refreshing to find someone who actually cares about their job and customer service. As long as she is at this location I will happily revisit this location. Going to be my go to spot from now on. read more

I recently came into this location after another one of their locations was out of the product I wanted. The two female team members I spoke with were both awesome. They provided me awesome customer service with out "pouncing" on me the second I entered the door. They welcomed me and allowed me to do my shopping without making me feel suffocated (like I had at the location that was out of my desired product). These two ladies were personable, polite and knowledgeable. I would definitely go to this location over the other again when in the area. read more

Just wanted to say that AMY was AMMAAZING!!! Such awesome customer service, efficient, kind and friendly. A breath of fresh air this Christmas season. Thank you and please recognize her. read more

This is one of my top B&BW locations to shop at! Parking is easy as there are spots right in front of the store! The store is reasonably sized, always stocked, and clean. (Which I'm thankful for being a frequent B&BW shopper). The set-up makes it easy for me to go in an out quickly finding exactly what I want. Whether it's taking advantage of their foam soap sale, Semi-annual, or getting in on a buy 3 get 3 free body care deal the associates are super helpful and I'm always greeted instantly! I've asked for help finding a certain scent or something like the car scentportables and always get what I need quickly! They always take my coupons -which is actually a rarity as I've literally had to argue about coupons with clerks at other locations before. Anyways, I visit B&BW just about every season for new scents or when I run out of any staple candles/soaps and this location is becoming my go-to location! read more

Walked in looking for lotions for my Gf and no one offered to help. Walked around for 5 minutes at least 3 employees looked at me and never asked for help. Guess I won't spend my money here..Your customer service sucks..Should helped that one guy... read more

Nice place to get stuff for the wife. Friendly staff always!

I can't get enough of this store! Not only for obvious reasons but the staff is always amazing! Rarely do I ever have problems with their products but when I had a few candles that weren't burning properly.... They immediately replaced them without hesitation. GREAT CUSTOMER SERVICE!! read more

I visit this location when I want to avoid the holiday rush shopping. It still gets busy but it is much more casual than the other locations in the valley. All of the employees are helpful and more than willing to help me with my coupons. I will definitely be back! read more

Popped in here yesterday to use a BOGO coupon. The store was set up nicely and I was greeted at the door and offered assistance. The clerk steered me directly to product I wanted and not only explained how my coupon worked, she also extended the coupon so it would include their current in-store special. In a world of fine print and typical exceptions, I found this refreshing. Well done, B&BW. I love to get what I want with ease, to be treated well, and to walk out of a store feeling like I scored a deal. This Happy Valley store ROCKS! read more

I love this store. The employees are always helpful and happy. The products sell themselves and I get coupons regularly so I go there a lot. My favorite thing to buy there are candles. And anything pumpkin scented. read more

I was treated absolutely horribly by employee Chris. I came in as I do every month and I was super excited about the fall collection . As soon as I enter the store she did her usual greeting thing and then 30 seconds later proceeded to again ask me if I need any help again. I was looking at the handsoaps she approached me and said that there's more soaps in the back , and I was like yeah I know , I come here all the time i got it. then she's like oh I see you have a coupon, i was thinking why is she harrassing me? I literally feel like this woman was harassing me. Then she stood there very closely and watched me and follow me around the entire store . I have never received such racist attitude towards me . Like I'm going to steal your lotions in gym shorts and flip flops. Finally I said something to her, i told me she is being inappropriate and harassing me, is it because i am not white? There are other customers in the store that are white and you have completely ignored them. She snapped at me and said it's my job to watch you . I said you're harassing me leave me alone . I bought what i needed and left. I WILL NEVER COME TO THIS LOCATION EVER AGAIN!!! read more