I stopped into Bath & Body Works with my sons to browse some of the new scents--and of course, drop a few Mother's Day hints . From the moment we walked in, we were greeted by Ely, who was genuinely kind and welcoming. I've been to locations where they hand you a bag before even saying hello, but that wasn't the case here. Ely took her time asking what I was looking for, and when I explained, she not only introduced me to the newest scents but also included my sons by showing them some of the men's options. I really appreciated how she explained the current promotions in a way that made it easy for all of us to benefit. I also had a reward to use and picked up a Brazil travel-size spray mist--such a good choice! While they didn't have the Peach Blossom in a gift set just yet (I'm still holding out until closer to May 10 ), the visit still gave me great ideas not just for myself, but for my mom too. I love that that Bath & Body Works stores have fragrances, lotions, car fresheners, skin oils, candles, linen fresheners etc. Another standout was Susie, the store manager, who was just as sweet and helpful. Neither Ely nor Susie made me feel pressured to buy anything that day. In fact, they even took the time to show me how to navigate the app so I could have my mom's gift shipped to a location near her--now that's customer service! I'll definitely be back in a couple of weeks to check out new arrivals and hopefully grab that Peach Blossom set. If you're looking for a one-stop welp here you go!!! Come on by and you can thank me later read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Santee, California

If you haven't come by the store in awhile, you gotta come by. They have a lot of new fragrants for the holidays and lots of options that aren't. If you're into Halloween, Thanksgiving or Christmas, these guys have everything you can imagine & more. Make sure to sign up for their reward program so you can enjoy the perks. Like free merchandise and extra discounts. Who doesn't like that? read more

Bath & Body Works - My new fragrances - Cosmetics & Beauty Supply Near Me - Santee, California

I went to this location to pick up an online order. Again, they were closed due to flooding/plumbing issues. Last time this happened, they brought my order to the door and verified my purchase. This time, they would not bring it to me until the store was open? I had all the info and the email that stated to come pick it up, but was told I could not take it until the store was officially open. Really poor customer service. Why not state online this store is currently not taking pick up orders? Why not allow another store to fulfill my order? Never coming here again. read more

SUSIE is the worst "manager" ive had experience with. I received a 3 wick candle as an Xmas gift & wanted to simply exchange it for a different scent. She said I'd have to pay the difference of $15.60 because of the "policy". If it's not burned, brand new & is the SAME EXACT PRICE why are you charging a difference? Very strange customer service interaction, her cashier and her both had an unpleasant attitude towards me, all I asked was for a simple exchange...I didn't know Susie had such an issue with helping her customers leave with a good experience. Wont be returning to this location, I'd advise all of who read this far to do the same. read more

I stopped in this Bath & Body Works to pick up some hand lotions for a gift for a friend. I noticed that her hands were dry, which I was not surprise given she is a food handler and constantly washing her hands. Since they were having a buy three and get one free sale, I decided to go that rout, and the young lady assisting me offered to wrap them up nicely and make me a nice gift bag. I went the Paraffin brand picking up four different nice scents. Altogether the hand lotions cost $24. The store was very well organized the the employees were helpful. read more

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I recently stopped by bath & body works to pickbup a lot of gift cards. They had the isles all roped off with no sign were to go to check out. So I was waiting and an employee tells me that the line is over on the other side. I was first in my line and she wanted me to get in the other line. Why can't they have signed or something. And by the time the employee tells me to get in the line they had people in that line. They just lot a customer. They just saved me a few hundred dollars. TY read more

Unacceptable customer service ! I had an online pickup and the manager refused for me to pick up since they were closing in 5 minute. I didn't know that this person was the manager at first, but when I asked for the manager she was more than happy to say I am very smuggly. Is Bath and Body works that desperate for store managers? I want to make sure the right manager gets credit for their rudeness it was who ever was in charge on 4/28 in the evening. read more

Blonde employee tonight sneered at my girlfriend and I. It was an extremely uncomfortable situation. My girlfriend and I did not feel welcome at that store and we won't be coming back. We bought our items and I told her 'Thank You" twice and she completely ignored me. I am not sure what her problem was but that is not how you treat customers. I will contact corporate as well because her behavior made us uncomfortable. read more

What a great store! I just moved to the area and popped in last night for some body-wash. While I was there, an employee notified me of the $10 candle sale today. Of course, I had to come back over today! The line was, predictably, very long. However, the employees were very friendly and helpful while we waited in the heat. They offered us water bottles, encouraged us to download the app to accrue points and allowed us to smell their 10 most popular candles. Very clean store and friendly employees. I enjoyed shopping here! read more

Bath and Body Works Santee is the closest store to me so that's the store I usually frequent. Not only because it's closest to me but it's a smaller location so I feel like it's homier and the interactions with the staff is more intimate. Every time I go in store I always talk with the employees who are so friendly and helpful each time. I recently went in for the Semi Annual Sale and scored so many great deals. Can't wait for my next shopping adventure to BBW! read more

Bath & Body Works - Semi Annual Sale Haul - Cosmetics & Beauty Supply Near Me - Santee, California

I went to this location on Black Friday, which you know can be a madhouse. But despite it being so busy the lines were not terrible due to the staff being so organized to keep things rolling on the check out lines. Staff were plentiful and helpful and the sales were great! We also used a coupon and got a free item. They had a promotion where you buy three and get three free on everything, to which my choice was to buy candles, so you know my house be smelling Bath and Body Works festive! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Santee, California

EMILY WAS THE BEST! I made an online order that we set for in store pickup. The same day, I went into the store, without a confirmation that my order was ready, and Emily did everything she could to make sure I could get my order asap. She personally put my order together as I was there and she handed it to me within a few minutes! Thanks EMILY!!!! read more

I just moved from California to Nevada and received a reward for my birthday $16.50 worth of one item and was told in Las Vegas they can't redeem those rewards in store. So I came back to California and decided I would run in this location and grab something quickly before my way out of California. There are limited seasonal new smells that I didn't even see in LV that they have here in Cali. The one I liked in particular was A thousand Christmas wishes which smelled of the holiday season but has a very nice pleasant smell which kind of reminds me of 1000 wishes. Didn't really interacted with any employees just popped in quickly grabbed one item checked out and bounced so for the most part there were like three workers one stocking, one staring into space at the door and one cashier that came out of no where after waiting at the front for about 4-5 minutes got checked out. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Santee, California

Always happy to see Georgie and all the staff! I love walking in and it automatically makes me feel happy! it smells so good- a plus in my book -you get aroma and retail therapy at the same time! I'm starting my Christmas shopping and there are a ton of deals right now. Pocket hand sanitizers are 5 for $8 and they are super cute.Christmas themed scents. It's a perfect stocking stuffer that's actually useful and it won't be thrown in someone's junk drawer to sit for all eternity -haha. For all you lookin' for the buy 3 get 2 free deal now is the time to get it! This is probably my favorite location *Especially thankful because they ARE'NT at the mall. :) Happy Bath and Body-Working! read more

My wife and I have been long time customers and usually go to this location for pick-up orders and we like to stop by when we are in the area. After our last visit, we will gladly avoid this location. My wife received a coupon via email for a free gift in the morning and she went to pick up an order and redeem the coupon yesterday (04/03) around 6:30. The young lady working the register ignored us even though she was the only person behind the registers and rudely told us she was working on something. Not a big deal. Bad day I guess. Later, she decided to actually do her job and ring us up, and to tell my wife that she has already redeemed her coupon. The coupon she received that same morning? She said if we had an issue we could go to corporate. She made loyal customers feel like thieves. An absolutely unpleasant person. So if you do go, beware of the heavy set young Caucasian woman who works there. She clearly hates her job. read more

This worker named alyna was rude as soon as we stepped in , not only did she make a smart remark towards my family and I but she ruined my entire purchase very bad service ! read more

My wife Becky just loves Bath & Body Works. Specifically she loves the 3-wick candles they sell. These are expensive candles, like 25+ bucks each expensive. Periodically they will have a big sale though. Here's the problem...well, my problem. Last week they had such a sale, half off or something and BBW is just across the parking lot from our regular haunt Oggi's. (Location. Location. Location. Right?) So we go to Oggi's and have a couple of beers. Bex is now feelin' happy and ready to shop! A 1/2 hour and 50 bucks later we leave with a shopping bag full of candles. Yay! They are clever at BBW. The checkout counter is at the back of the store. You must walk through the entire store, enticed by their wares, to get to the registers. Then you must turn around and traverse back, enticed by their wares, to leave. The employees are super friendly and it makes Bex happy, so what the hell! Four stars BBW! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Santee, California

I have been here a few times and always have a good experience. I only come for candles and they always have an ample amount to pick from. I love coming when they mark down the candles to make room for the new ones. There is always ample staff and they are efficient at the cash register. The biggest downside is that the store is very small so it is hard to get through. I have made the mistake of coming with the baby in the stroller and never again will I do that because we could hardly get through the store especially without him touching anything. read more

Employees aren't not knowledgeable in the products they carry. Only one register was open with 8 people in line.

I love B&Bw however this store is small they don't offer the variety that some of the larger stores offer. I also found that the customer service in this store is subpar. Usually the ladies at the other stores are very helpful and friendly almost as thought they get commission for the sale (maybe they do!) however at this location there were workers all around and they were talking more to each other than greeting or helping the customers. I love the wallflowers and I came to restock. They didn't have a candle for each scent so it was impossible to experience all of the fragrances prior to purchase which annoyed me. At the end the manager offered to help me and was very friendly but not enough to make up for the entire mediocre experience. Good thing is I didn't spend as much money as I planned too because they didn't have a lot and/or I couldn't smell stuff so I didn't buy it! I'll only come here in a pinch; if I have time I'll go to parkway or grossmont center. read more

Bath & Body Works - Wallflowers and refills - Cosmetics & Beauty Supply Near Me - Santee, California

Went in to get my birthday rewards gift and found out I now have to download the app to obtain rewards. At this point I was frustrated, but sales associate Tyann was very patient and friendly with me. Helped me with the entire process while remaining professional. Service with a smile seems to be rare these days and I appreciate everything Tyann did to help me. read more

I do not recommend Bath and Body in Santee. If you want rudeness and disregard this is the place for you! I went In tonight at 7:45 and it was nearly empty. I was not offered a basket and had to go back for one because I couldn't carry what I picked out and I wasn't finished shopping -no one offered one I had at ask where they were - I was not sure where baskets were as they had been using store bags prior to this Kim did say hi and told me where they were, so I guess that's something At checkout Kelley was rude - I felt like I was interrupting the talking between her and her coworkers were there were 3 at the counter. She said nothing and rang up my purchases After she finished, I asked if I had any rewards. She said yes - 3. I said is there a reason you did not apply them to my purchase? She said we don't ask if you want to use them unless you bring it up. REALLY??! The rewards expire - and if your store is against helping customers use them, I don't want to support this store . I got home, still thinking about my shopping experience. It was not good. I have not taken anything out of the bags. After reflecting on the whole shopping experience I have decided to return it all and go to the Clairemont store. I will not be back. Claremont B&B has excellent customer service, and rarely are out of anything I love holidays of every kind and always find the best holiday stuff there! Products are well stocked. I am Happy to spend my money there and I know they always ask me if I want to use my rewards. Worth the gas to support a business with my best interest at heart. read more

I was in need of some badly soap/ new smell. And this place was great for the deals. I loved the 50% off section I love the wide variety of bath soap/ body Lotion they have. And there where so many different small soap and cleaners the pick from. read more

Definitely suggest not doing store pick up. My experience was NOT at all to be desired. Not only did one associates give us the wrong information, the manager said they couldn't help us when were given the information to come in and get our order. We then went in to a "quick and safe pick up" for the second time, and were told they didn't know how long it would be and to take a see. Not worth it at all in my opinion. Better to go in the store and shop or ship. The pick-up in store process is not worth the headache. The company won't do anything to make it right either. read more

My house smells only of Bath and Body works and its has for a very long time! I love that they always have really good deals and such great product. They even have an app now, it tracks your money spent and offers rewards on full size items! I went into the Santee location today, Susie and Tammy were working and both were incredibly kind, positive and helpful. I'm a firm believer in great products, but also great human interaction. This place has always been above and beyond, but I wanted to give read more

Jim is hands down, the nicest cashier I've ever met. He is so friendly and truly amazing at his job. They had a great sale going on where if you buy 3 fragrance sets you get 3 free. I also got a friend of mine a gift and when I let Jim know, he insisted that he wrapped it up and got it ready for me. I told him he didn't have to because there was a long line, but he still did it. All the employees were very helpful and showed me all the new fall scents which were all great. I love this place! read more

I'm not sure if this store has a loss prevention problem or if its a "color of your skin" problem. I believe it's both. My husband and I entered the store and began to smell things like everyone does. A worker saw us and turned to help a woman who came in after us. After that woman said she didn't need help, the worker came over and asked "what did you smell?". What did I smell?? This is B&BW, I smelt many things. She didn't offer any type of assistance even after I explained to her I was looking for a transition scent from Summer to Fall. But ok. Now, here's where it gets good... The supervisor, who I believe is CONNIE didn't realize we were behind her as she attempted to speak quietly into her earpiece "it's fine, they're leaving now" She's referring to 5 African-American ladies that were leaving the store. CONNIE, you're busted. You should be more aware of your surroundings. I was very bothered by what she said. Another lady came by to ask us if we needed a basket and looked at my purse before she looked in my eyes. Jim came by and had us smell this and that and actually brought down product from the top shelf. I'm not sure why, my husband is 6'4 and I'm 5'9, we could reach anything we want. Now the count is up to 3 people who want to "help" us. My husband and I were aware that they never wanted to leave us alone. I understand that people steal, I get it, but you really need to come up with a better strategy because your current one isn't working. It's offensive. You should be more discreet as not to expose your obvious and (very noticeable) motives. Cameras are always a good investment. read more

Love this store! Staff is always so polite even when it's candle day or SAS with a line out the door! Best location other than fashion valley to get your candles because they always have plenty in stock! This place has satisfied my candle addiction for years! Thank you so much read more

The ladies at the front were so sweet & amazing. Told us right away about the 3 wick deals & had amazing mask unfortunately the gentleman name Collin at the register was EXTREMELY RUDE! The worst costumer service I've had in a long time. Just seemed like he hated his job and was mad that there was a line (10 people max). Love the scents I got but would wait extra to not end up at his register! read more

I had really upsetting and poor service today i went to get a few candles behind the register was really rude i had a coupon that gave me a free gift up to $14 with a $10 dollar purchase which i had got online from bath and body works the lady said she doesnt have to honor it since it was on my phone however the coupons clearly stated print the coupon out or show it at check out on my phone She argued with with me and stated that the coupon would never say that until i showed her it then she came up with another rude comment i will not be going back to the santee location theu need ro be trained in customer service read more

I've gone into this Bath & Body Works a million times and every time I've needed help Georgie has always been there. She is extremely kind and helpful. If I ever have any questions she finds the answers. If you ever need anything at all at this location look for Georgie! read more

Such a convenient location. Organized well. And all the employee is very friendly and helpful. Good experience read more

Celsa!!!!:) I'm so glad I finally met the manager of this store!!! everyone here is so amazing, it makes sense that she is their fearless leader:) The one-on-one guest service here is wonderful!!! Celsa you were so knowledgeable and made a late night candle run a fun experience:) thank you for being awesome. You're employees are a direct reflection of your amazing leadership and genuine desire to make every person who leaves here happy!!! Thank you for 18 years of five star service. read more

Tha staff at this location is amazing. They were hospitable and greeted us at everyplace we went. They answered questions and made sure we didn't need anything. The company has great deals and if you subscribe to their emails, you'll get additional savings. Located in Santee, it's centrally located within the mall and conveniently placed close to the community. This is not the one that I normally go to but if I'm in Santee, I will certainly make a stop read more

I am here to please ask the staff to stop being so pushy the minute you walk through the door. The products sell themselves.....there is no need to get in people's faces every time you step in the store. I know they have a quota each day, but it's really a turn-off when management thinks that this kind of selling makes people want to come back. If you remember the products sell themselves you can stop forcing your employees to ask what we're looking for, the stores aren't that big, we know what we're looking for, we have the app or see the sign outside with the current specials. The three stars are not for the products, they are always great, the three stars are for forceful sell tactics. You should all know better and treat your staff kinder and not with the threat of demotion when you don't smile enough or antagonize your patrons by following them around the store like we don't know what we're doing. I watch the staff at all the stores and it's really sad how small you make them feel if management doesn't like what a staff person is doing. To the staff trying each day, kudos to you for not walking out already. read more

Came in while they were having a sale, and when I found out that my favorite fragrance wasn't included in their promotions, one of their employees suggested some alternatives that were more wallet-friendly. It's nice that she took the time to let me know they had other fragrances similar to the one I wanted. So I went ahead and bought the ones she suggested (which, unfortunately, didn't work out for me). I like this store better than the one in Parkway Plaza. The shopping experience here just seems more intimate and the ladies have always been so helpful. And of course it's much funner stopping by on sale season! read more

Thought I would give this B&B works store a shout out. This is my favorite Bath and Body Works shop simply because the ladies working there are always fantastic! Great customer service! They are super friendly and always knowledgeable. Its a small outlet shop, but they carry all the essentials in the lines. Its never too busy or crowed. I come all the way from SD/La Mesa area for this shop rather than the ones in the closer by malls. BOTTOM LINE: Great shop! read more

This is the only Bath and Body Works where I felt racially profiled. I was the only customer of color in the store. I mean it's located in Santee (I'm not going to mention the nickname for this area, but IYKYK...) after all. Instead of a warm greeting, I was met with silence and wandering eyes. When I was making my way to a specific scented candle, one of the associates literally stopped me and said "Where do you think you're going?" Instead of actually trying to help me out, or even make retail small talk, she immediately went to a really accusatory place. I know how prevention through customer service works and that was the complete opposite. They really need to retrain their team at this location on racial discrimination, considering their parent company Victoria's Secret literally had company wide racial discrimination training for similar actions at one of their stores. I will not be returning to this location. The Mira Mesa and Clairemont Town Square locations are much more friendly and actually want to sell to their customers. read more

Everyone here is always super helpful, especially, your employee Georgie. She was extremely helpful last night helping my fiancé and I find his new favorite scents. She was helpful and funny. She made it seem like it all about us and our needs. I very much enjoyed our interaction with her last night. Every time I come to this store, people are more than willing to help the customer. I love this place. read more

My local BB&W consistently has superior, helpful, & personable staff & this is in no way a reflection on them, however, although I love their 3 wick candles & they're the only candles I purchase-WHEN THEY'RE ON SALE, , I'm very disappointed to see how the company in general has raised many of their candle holder/pedestal prices to $16.95 because they no longer qualify as rewards items due to being .50 over the $16.50 limit. They don't allow combining multiple rewards for a higher priced item, either. Additionally, I lost 3 rewards during the Covid shutdowns, even though they extended expiration dates, due to my local stores not opening. This again is no reflection of the lovely people who staff this location whatsoever. Not everyone shops online. That said, you cannot beat their annual & semi-annual sales which always keep me coming back! read more