Last update! 6 visits later, the plumbing is still jacked up. The only way I can explain this level of incompetence is that whoever manages their staff is training them wrong on purpose as a joke. Now, there is no water pressure in the shower and it makes a banging noise while the shower is on. I am giving up and hiring someone who knows what they're doing. My last complaints went unanswered, by the way. Nor have they fixed the billing issue. Shout out to Remodel Works, who pointed out that these fools left temporary plumbing in my wall. Without them, I would have doubtlessly had way more problems than I already do. read more

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Update to my review of my new Bath Fitter shower. I wrote the review before I had used it because I had to wait 24 hours before taking a shower in the new shower. I had my inaugural shower last night and it was the best shower EVER. It makes me want to take showers when I don't even need a shower. Fabulous experience. read more

thank you christian valencia for everything that you did!!! friendly, professional and got the job done!!!

We contracted Bathfitter to upgrade a shower and bathtub. Patrick was great, explaining all the options and ensuring we got what we wanted. He responded quickly to questions about timeline and followed up to ensure we were happy with the installation. I would definitely recommend this company. read more

Management is sooo bad. Very unreliable. My project started in December and was finished in July... Delays and lack of communication was totally unacceptable. The technician who did the work had a great attitude, he was creative and talented. I would never do business with them again or recommend them. read more

1/17/2024 I'm very happy with my new walking shower done by bath fitter. Especially I'm a disable veterans got (HISA) grant from the va. I had three other company came out but no one wanted to do a small project. They only prefer bigger projects. So Patrick grant from bath fitter came out and he told me no problem we will get it done for me. And Michael the installer was very professional. Thank you guys read more

First of all, I want to thank Brandon, who gave me my estimate. He listened to my needs and came up with a plan and price that was very acceptable. I would like to give major props to Erin, the installer. He was efficient and completed the work as promised. He was very attentive to some of my concerns and was able to accommodate me. There was a confusion on the shower head, but Erin did some magic it looks great. If I had had more showers in my house, I would use them again. I will drop the name Bath Fitters if ever asked about new tubs or showers. Thank you Bath Fitters. read more

Bath Fitter - New shower install where once was a tub... - General Contractors Near Me - El Cajon, California

Erin Sloan, the installer, did a fantastic job! His methodical and meticulous attention to detail ensured my new tub and shower were installed to perfection. A complete demolition was performed to remove the existing tub and shower. Erin was innovative in the way he was able to cover a small area where the existing floor tile was left exposed with a small gap. I really appreciate that. If you decide to use Bath Fitter for your remodel, be sure to request Erin as your installer. He is a top notch professional. read more

Bath Fitter - General Contractors Near Me - El Cajon, California

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Our landlord has used bathfitters to redo 2 showers in this house. Both came out great. Amazing upgrade.

Completely incompetent install of a very expensive after-market shower. Damaged the apt. While demolition of the shower: Two dents in the refrigerator, bathroom sink P-Trap stopped due to debris thrown in. I had to hire a plumber $$$ to clear it. Bathfitters refused to fix or pay for damages. They never sent anyone with any experience to fix the poor workman ship. See pictures of what my shower looked like after the installation! I was lied to bathfitters doesn't use real plumbers and when I complained about the job the supervisor was horrible stating they would walk off the job uncompleted! Glad I used a Credit Card! read more

Bath Fitter - Check the square plastic patch attached by bathfitters next to the tile on the on the wall! - General Contractors Near Me - El Cajon, California

Patrick really helped us understand our options, and he made the project flow smoothly. The bathfitter solution was perfect for us.

Patrick was very thorough in explaining the offerings for my new tub. He detailed the payment options and explained how the process works, from sales to installation and lifetime support. He was on time during his appointment and answered every question I had about the overall process. My tub was smaller than standard-sized tubs, which is why I called Bath Fitter after years ago having the tub refinished. I highly recommend Bath Fitter. Patrick ensures you have steadfast support during the process. read more

In response to Bruce W.'s comment that everything has been resolved, I would hardly say that a resolution was met. Bath Fitter's only resolution offered was a $200 credit, no other offer or negotiation was considered. I only accepted the $200 credit because I didn't think Chris would keep his word on the offer if I waited having already experienced their absence of integrity. Don't come on yelp and act like Bath Fitter did anything to solve the issue, your customer service is still a joke. read more

Had a small warranty issue. Bath Fitter team came right out and addressed it same day. read more

Bath Fitter - Guest Shower - General Contractors Near Me - El Cajon, California

I can't say I have many good thing to share about this company. We had two showers done by them. 1 came out fine. the installer that did this shower was nice and courteous. The other shower in the master bedroom by a different installer was half assed. the doors didn't fit so water leaked everywhere, the wall was popping out, my ceiling and walls are damaged ... it was just frustrating. We called to have the shower with issues looked at. Let's start with the fact it took them forever to get someone out here to look at the issue. The scheduler, Karen, isn't the most attentive and we've had multiple issues with her and her manager Chris. When we finally did get the installer out here, he implied I couldn't figure out how to close the doors so that's why we were having issues with them and it was leaking. He then realized it was actually the doors and there was something wrong with them. 1. What crap customer service. Please let your installers know that implying the customer is a moron isn't good for your business. 2. It's been 3+ months since we've had the installer come out and they said they ordered a new door. We are still waiting for the new doors with NO communication from the company. What a joke this place is. We thought it would be a good compromise without having to redo the whole bathroom but this has been such a horrible experience. Stay away from Bath Fitters and pay the extra money to have it done right the first time by people who don't imply you're the dumb one who can't close doors. read more

5 stars for Patrick. Installation went to plan. Looks great, happy wife and daughter. Thanks so much!

Mike did the install of our shower/tub. And the whole process went very well. The demo was efficient. After the demo was done on the old tub, he inspected the space with us making sure there was no hidden water damage. So far we are very happy with the new tub. Only critique is that shower curtain rod that came with the install was a tension rod rather than an anchored rod. read more

The sales portion was great. She knew all the right things to say. After signing installation began around 3 weeks later. Installation was one day. 2 bathrooms. Tub to shower. One was excellent. Clean. Straight. The other bathroom so sloppy!! The caulking was uneven. The railings were off. Wall damage. Left a messy finish. When I called the lady was nice. Because I requested the guy we know to install good come, it took a bit longer. Bath fitters did tell me a time so I came at 830 am. She said 10 am. At 1230 they had not shown. I called again- they did not apologize- she just said - you're next. This experience was horrible. I would not recommend them read more

Well... I thought I was helping my 90 yo mom by suggesting and setting her up with Bathfitters. Figured with me living abroad they would be professional and seemless for us. Our bad in not reading the fine print... Ok fine, she got her own plumber to hook up the drain... But their communication with her was a total cluster F... Now with the drain, she could finally turn on the shower and her plumber tells her the BF intstaller has the Hot and Cold water mixed up. And then... whoever picked up the phone at BF when she called to get it fixed had the gall to ask her why she didn't get HER plumber to fix it? Are you kidding me??? I had been waiting to complete the Bathfitter internal review until we can see if the shower works... see photo. But today after talking to my poor mom I had to get involved... Kinda F'd up when they cancel the ability to review them while we are still trying to get the Job completed correctly... So here i am on Yellp... Mom's over it with trying to communicate with them. I'll try calling them tomorrow and update this. Hopefully it will be short... with more stars... Update 23:50 22 Feb WITA time. Guy in install said he'd call my mom to reschedule simple flip of the cartridge. Will update again but looking good. :) Update 10:40 23 Feb WITA. They got a hold of mom. Appt scheduled for Monday :) (added a second star... ) Update 1 March. Mom's finally happy. BF Guy Cal showed up on time as scheduled and saved the day. She as impressed by him and his professionalism. Tub shower works so added one more star. Oh... And in email today BF sent another invite to do their internal review. Case closed here. read more

Bath Fitter - Job Still not finished correctly... Hmmm - General Contractors Near Me - El Cajon, California

From our initial inquiry, Nadir Elias came the next day to see our bathroom and was very helpful during consultation and planning. We are very happy with our bathtub to shower conversion! read more

Changing my review from a 5 to a 2 because upon closer inspection of the installation I found many stains, mars and scratches on the glass doors and frame which should have not been installed at all. It looks like it could be a manufacturing flaw. I'm disappointed that my installer, Mike, continued with the installation. Unfortunately, sealant application was messy or lacked application where needed. Prior to this rating I gave him a 5 star rating because he was professional, informative and neat throughout the process. Aside from these issues he was great. Once repairs are made I can revisit my overall rating regarding Bath Fitter's response time in repairing this. read more

We love our beautiful new shower and tub! Patrick was a pleasure to work with, explained everything thoroughly, and was there if we had any questions. Our install was done seamlessly in one day by Cirian, who did a phenomenal job on installing a beautiful new shower / tub combo in our upstairs bathroom. We would highly recommend Bath Fitter to any one looking for the best experience and outcome with their remodel. Suzan H. read more

Bath Fitter - Shower / Tub Install - General Contractors Near Me - El Cajon, California

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I am an interior designer that does the majority of my work when my clients are not on the premises. I had an appointment with this company. They refused to keep the appointment without my client, not just inconveniencing my client but also, impeding my project. I will not consider them to compete this contract (3 bathrooms) or any other contracts that I have. read more

Nightmare from start to finish!!!! Salesman Stacy breezed thru her sales pitch never once mentioning that should plumbing issues arise their person on the job would not be able to address them leaving an unfinished mess in the bathroom while we scrambled to get a plumber. All I heard from her was "one day no problem". She was slick, took our deposit and was out of here and now we our stick with this bloody mess, more money out of our pocket and no light at the end of the tunnel. STAY AWAY from these scammers and get a local contractwe you can trust. These people are liars and cheats!!!!!!! read more

Bath Fitter - Unfinished and left for us to deal with - General Contractors Near Me - El Cajon, California

Bathfitter is awesome ... from the from line sales person to installation as well as communications along the way, I felt like I made the right choice. What I got far exceeded my expectations. I am so thrilled w the look of my walk in shower. Less than one day to install. Easy peasy to clean which is important. Never be embarrassed by your old outdated stuff, make it new and enjoy With Covid, who knows how long we got ya know, so do it right, do it quick and love it. read more

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Brandon resolved my issue & made up for the previous issues but he went above & beyond & exceeded my expectations. Wow they definitely need him cause I would have never used this business again but what he specifically did for the resolution & the final outcome ty Brandon read more

Demolition and prep team of Victor and Chris showed up right on time. They worked efficiently to remove old tub and tile. At my request they saved a few of the old tiles with special decorations, cleaned them up, and stacked them neatly by the front door. They discovered a problem with an existing exhaust-air duct from a downstairs bathroom that passed through the installation space. It had been originally installed in a faulty manner and they figured out how to repair it and route the duct so it would not interfere with the new tub. They did a neat job of removing the old drain stack and rerouting the new stack to align with the new wider tub. At the end of the day, the work area was exceptionally neat and clean. The next day, Aaron installed the tub, new fixtures and the surround. He did an excellent job of joining the new materials to the existing walls and trim. He also reinforced a weak area in the subfloor beneath the new tub. He solicited our input in placement of accessories so that getting into and out of the tub would be safe. He was meticulous in caulking all joints, and even came back the next day to double-seal the joint where the tub meets the floor. When he left, the work space was immaculate. At the beginning of the job, Nadir Elias clearly explained the options available, the financing and what we could expect during installation. He was diligent in seeing that all our questions were answered in a timely manner. The tub was installed in exactly the time frame he promised when we placed our order. Karen, in the showroom, was very helpful in showing us the models and accessories. She communicated with us throughout the process in a helpful, timely manner. read more

Was pleasantly surprised by the quality and affordability. we worked with Brandon on the design, he was professional and friendly. The entire install crew went above and beyond. Our neighbors saw the van out front and now they want a Bath Fitter too! Thank you. read more

Bath Fitter - Tub replacement. New bathroom - General Contractors Near Me - El Cajon, California

Just had a wonderful experience with Bath Fitter of San Diego. Ciaran McKenna was our installer. He was pleasant, efficient, and very courteous. The project was finished in a very timely fashion. read more

Nadir was our consultant and did an awesome job and extremely thorough. 10 out of 10 recommend !!!

I had a fantastic experience with Bath Fitter. I had a spa tub removed and a walk in shower put in. Tony J. was my "one and only" installer and he worked hard to make sure everything was perfect and to my liking.and asked if I had any questions. I would definetely reccomend this company if you are thinking of putting in a shower and particulary if you need one of those "walk in tubs removed" or "Spa Tubs". It took less than 2 days. Thank you again Tony J and "Bath Fitter." read more

I had Bathfitters install a new shower awhile back. looks great, but having issues with the sealant. Cal arrived on time and did a great job fixing the sealant! it looks great and I won't have to worry about any mold or water getting in between the wall panel and tub! read more

the salesman asked me to write a review the cost was over 12, 000 for a shower replacement it took from 09.05.24 to 11.05.05 to complete I believe the coordination between the acrylic and the shower door installation could have been shortened. read more

Patrick was very helpful in suggesting the best design for our shower which replaced an outdated bath tube/shower combo. now we have sliding rain glass and adjustable shower head. Thanks Patrick! read more

Our installation was not typical and there were a few items that needed to be fixed. It took 4 months for them to return and finally get everything to our satisfaction, thanks to Ignacio. The pricing was better over others and it seems like a good product except for the shower pan. It is slippery even with just water and has dimples all over that hold some water. Their customer service needs to be better with regard to being responsive. You can't get ahold of anyone except the inside sales person. The sales person Brandon was quite knowledgeable and guided us through the process. read more

Our experience with Bath Fitter, especially installer, Joey Juvenal, was absolutely wonderful. Joey was friendly, efficient, organized and extremely skilled. He was simply a pleasure to have in our home. The product and install were excellent! Thank YOU, Joey! read more

We are repeat clients for Bath Fitter. On this occasion we had Bath Fitter replace a tub/shower combo with a brand new walk-in shower that includes an accessory hand held shower device (that accompanies the "rain shower" head) plus shelf and safety bar. Kyle Pelphrey did an exemplary job in fulfilling this mammoth project for our home. He is diligent, conscientious, courteous and a very hard worker. We greatly appreciate his commitment to excellence and his integrity. In addition, Eila provided great help from an office/paperwork perspective as she helped us seamlessly navigate through the payment process. Bath Fitters is the best! Well deserving of a five-star rating. read more

I'm updating my review as Bathfitters finally came back in early March 2022. I'm being generous with adding an extra star only because they at least came back as I was about to write it off that we would never see the again. I hadn't heard anything back since Oct 2021 in a voicemail they left they are working on it. I finally emailed in February 2022 and they responded immediately and that they had the parts in and would schedule us in immediately. Here are the positives: * The new tech did find that the grey acrylic was actually installed backwards to they fixed that and replaced the two small pieces with the acrylic that matches the style of the shower walls which was what what we agreed with. * The grout bead that was 3/4 inch thick is now less than half so it looks better (see pictures) * they did install the tile like acrylic all the way to the top as promised and the tech spent time to align it as best as it could to the top of the ceiling * the tech replaced the white grout with clear silicone as requested on the outside so you don't see white squiggly grout on the porceline tile Here are the negatives * the thinner strip could not be used so there is still an odd break. The tech on the phone back in summer 2021 noted they could use a thinner strip but the tech who installed noted they could not. * did not refund the extra bath cabinet holder that didn't fit in our bathroom * lack of communication on their part. If I didn't email, would we have been contacted back? * After they showed me the paperwork of the fixes they turned it into the better business bureau as documentation that they addressed all their issues. Would I use Bathfitters again? No. Lessons learned we would spend the time to really redo our shower. Does the shower serve its purpose? Yes, for now. Will see if the water tightness is really true and if they truly guarantee life time as long as we own the home. read more

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Seniors Beware of this business. They sign up and don't finish the job. Shower doors leak. Poor quality products.

Very happy with our Bath Fitter experience. Our sales rep offered great suggestions and our products arrived ahead of schedule. Vic did our installation and did a great job. read more