I live right around the corner from this spa and decided to give it a try. I'm a professional, I take pride in my appearance, and I usually have a massage therapist come to my home. I believe in experiencing a business for myself rather than relying solely on online reviews, so I decided to visit twice before writing this review.
Unfortunately, both experiences were disappointing.
During my first visit, the massage focused almost entirely on my back, with very little attention given to the rest of my body. I repeatedly mentioned that I was still feeling tense and that I needed more work, but nothing changed. About 30 minutes into the session, I decided to stop because I wasn't getting the service I had paid for.
When I went to pay, I explained to the gentleman at the front desk that I was dissatisfied with the massage. His response was completely indifferent. There was no apology, no concern, and no attempt to ask what went wrong or make the situation right. That lack of customer service was just as disappointing as the massage itself.
Even so, I decided to give the spa a second chance about two weeks later, hoping the first experience was just an isolated incident. Unfortunately, the second visit was almost identical. The massage again felt routine and lacked attention to my individual needs. I left feeling just as tense as when I arrived.
What bothered me most was the overall atmosphere. Throughout both visits, I felt uncomfortable and unwelcome. I got the impression that the therapist was reluctant to fully engage in the massage, and although I can't say why, that was honestly how the experience made me feel. A massage should leave a client feeling relaxed, cared for, and comfortable. Instead, I left feeling awkward and dissatisfied.
I consider myself someone who is respectful, well-groomed, and professional. I treat people with courtesy and expect the same in return. After giving this business two opportunities, I left feeling disappointed by both the quality of the massages and the lack of concern shown when I expressed my dissatisfaction.
I will not be returning. read more