Amy at Shelia Bayes goes above and beyond. I recently lost a ring and she is researching vendors…read morethat have rings really similar to what I lost. I can't wait to see what she finds for me. Awesome shop!

The staff was very gracious as I came in more for help with some pieces rather than wanting to…read morepurchase new. I definitely would come back if I wanted to buy any fine jewelry and recommend them highly.

Great experience. Very knowledgeable and patient. Enjoyable to do business with :) Definitely…read morerecommend.

This establishment is top notch. The appraiser/buyer is extremely knowledgeable, patient, fair,…read moreand enjoyable to do business with. He shares his expertise and ensures that the customer understands his decisions. When/if I have more jewelry to sell, I will certainly return here.

Love the jewel and custom work. Kipp did great and I'll be back to have more art made.read more

From the owner: Finally a secondhand bridal market. Unlock the value of your treasures now. Bring in your old,…read moreoutdated, unwanted gold, silver, & platinum jewelry for a same day industry leading cash offer.

We got the most beautiful custom rings done for our wedding at Platinum. They were amazing to work…read morewith and do amazing work! Will definitely go back there for any and all jewelry we buy!

From the owner: Don't hesitate to call Platinum Jewelers in Lexington, KY. We are committed to your satisfaction…read more Call us today.

Great selection and very friendly and knowledgeable. I highly recommend! I've never had an issue…read morewith them

I have gotten a lot of guns from them and has always been great priced, great conditions, the…read moreowners are always nice, very friendly. I'm always looking for great deals there. Billy L

Awesome experience from start to finish!! Jason Carroll helped me secure a nearly flawless emerald…read morecut natural diamond for an amazing price. He then worked with me to design the perfect custom setting for it, I went with an elegant Full Bezel. My now fiancé was blown away! The shine on this stone is INSANE. Will be working with him soon to find the perfect wedding band. Can't thank him enough. HIGHLY RECOMMEND!!

Title: Appalling Experience with The Castle Arms (Part of Castle Jewelry)- Avoid This Company at…read moreAll Costs! I am writing this review to warn others about the shockingly unprofessional and careless service I received from **The Castle Arms**. If you value your time, money, and sanity, steer clear of this company. On **March 13, 2025**, I placed an order for a CZ457 firearm. Immediately after placing the order, I noticed no confirmation email or details in my account. Concerned, I reached out to their customer support, who casually replied, *"Good morning, Yogesh. I have received your order. Thank you."* No order number was provided until I explicitly asked for it. By **March 17**, I still had no shipping updates, so I inquired again. Their response? A dismissive, *"It looks like they cancelled the order and it has been refunded. I was not here on Friday so I am unsure why. I do apologize for the inconvenience."* Let that sink in: **They cancelled my order without explanation, notification, or accountability**. To add insult to injury, this firearm was meant for my daughter, who had been eagerly waiting for it. When I pleaded with them to reinstate the order--even offering to reprovide my credit card information and emphasizing, *"I don't need money back, I need the firearm"*--they ignored my request entirely. Not a single attempt was made to resolve the issue Now they are asking $150 more for the same item. **Key Issues with The Castle Arms:** 1. **Zero Transparency**: They cancelled my order without any prior notice or explanation. 2. **Abysmal Communication**: Their support team either lacks training or simply doesn't care. Responses were vague, unhelpful, and devoid of empathy. 3. **No Accountability**: The representative admitted they "didn't know why" the order was cancelled and made no effort to find out. 4. **Disregard for Customers**: My daughter's excitement and my willingness to work with them meant nothing. They chose the lazy route--refunding without resolving. **Do NOT trust this company** with your business. Their incompetence and indifference will leave you frustrated and empty-handed. Save yourself the headache and shop elsewhere.

They took very good care of me. They guy that waited on me was so very nice. Great clean store and…read morea huge selection of jewelry. Very knowledgeable staff. Treated me excellent. I'll be back

Love Nicole and the staff at this location. Professional and knowledgeable of the jewelry. Willing…read moreto go the extra mile to make sure you are a satisfied customer. Definitely, recommend this location to you.