I had the pleasure of working with Tyris, store manager, over the course of two days (4 hrs ea day)…read moreto help restore my eldery client's Apple account and purchase new equipment. Her Apple account was a mess and Tyris was so persistent on getting resolution as well as working with my client to get her all set up. Tyris is an ABSOLUTE GEM and STELLER employee who should be put forth as what a star employee should be! Keep up the great work Tyris!!

Tyrys was a huge help when upgrading my phone and when my husband needed to upgrade from an iPhone…read more8. Great service. Will be coming back.

Review 400 here!!!…read more The best customer service around! They will not overcharge you, they will not pressure you into an up sell, and they will walk you though your best options. We had an issue with the charging port on an iPad, and they fixed it quickly, and the fee was appropriate for the time spent. I also asked a couple questions about my phone and battery life, and the woman sales associate was awesome. She was helpful, truthful and seemed more interested in me doing what is right versus her making a sale. CPR has won my business, and I am going to recommend them to anyone who asks. Great customer service can be hard to find. Keep up the good work Elgin location!

I came here as I filed an insurance claim and this place was the closest to me and has great…read morereviews. I had never had to file a claim so when I came in and was asked for the phone password and to disable the "find my" app it was weird to me. But i understood. They replaced my screen within an hour. Dude that helped me was very nice. After having the phone back, the next day I noticed the phone was just shutting off. Bluetooth and wifi kept disconnecting, and was getting an error on the apple pay. These were issues the phone was not having before. Even during the screen being broken. This started after the replacement. I called the store to explain what was happening. They told me to bring it in to replace the screen as it had warranty. I did. When i brought the phone back they told me i had to leave it overnight. This was not ideal as i had an urgent matter the next day (traveling to see a sick relative). A guy from the back I asked if it was a replacement he could get it done but the guy helping me said its not a screen replacement. I asked further questions as i am not an expert with electronics and had been told over the it would be a screen replacement. Apparently I was rude while I was asking questions like: why wouldn't these issues have come up when you guys tested the phone after the replacement? these issues were not happening prior to getting the screen fixed (while the screen was broken the phone was functioning), what could be causing it now? Why cant you swap the screen to a new one to test it? These questions led to the owner/manager of the store refusing me service. Because I was being rude. When I explained I was not trying to be rude and that I am very novice with all this he asked if I wanted him to call the cops to get me out. I asked if i could get the old broken screen back (I wanted to see if there was damage on the other side of the screen and maybe the broken screen maybe cause other things to break?) he laughed in my face and said no. I asked in his professional experience, if not the screen what could be causing these issues? He said the mother board. He did continue to refuse service even after I had paid and the screen has warranty.... Which idk how I can use it if hes refusing me service? Also, if there are other potential issues why not diagnose the phone prior to accepting service on the phone? It is very possible its the mother board but also possible that its a faulty screen...?

It has been so difficult getting any appliance repaired since moving to this area that I was about…read moreto give up. Luckily I ran across B & W Appliance in Rochelle, IL and after one very nice phone conversation with the office staffer, was able to schedule a repair on our dishwasher in a couple of days! (We had been used to waiting 2 weeks, so this was a thrill.) Byron fixed our problem in no time - very professional, very knowledgeable, very nice young man. Would not hesitate to make this business the first place I call whenever there's a problem with an appliance!

Boy do I feel like a heel! I was unaware that they were on…read morevacation this week when I dogged them for not calling. I will call them back and see what happens next week. I apologize for the hurried review.

I can't say enough great things about Tobinson Ace Hardware! From the moment I walked through the…read moredoor, I was greeted with genuine friendliness and outstanding customer service. The store was clean, well-organized, and stocked with everything I needed, making it easy to find exactly what I was looking for. It's refreshing to shop at a place where the employees truly care about helping customers instead of just pointing them toward an aisle. The highlight of my visit was Bailee. She provided some of the best customer service I've experienced anywhere. She was incredibly knowledgeable, patient, and genuinely invested in making sure I found the right products for my project. She took the time to answer all of my questions, explained my options clearly, and even offered helpful tips that saved me both time and money. At no point did I feel rushed, she made me feel like my satisfaction was her top priority. Bailee's professionalism, kindness, and positive attitude made what could have been an ordinary shopping trip into an exceptional experience. It's obvious she takes pride in her work and truly values every customer who walks through the door. Employees like Bailee are the reason people continue to support local businesses instead of shopping at big-box stores. Every interaction I had at Tobinson Ace Hardware was pleasant, and the entire team seemed committed to providing excellent service, but Bailee deserves special recognition for going above and beyond. Her dedication, expertise, and willingness to help exceeded every expectation I had. I highly recommend Tobinson Ace Hardware to anyone looking for quality products, fair prices, and customer service that is second to none. A huge thank you to Bailee for making my visit such a positive experience. I'll absolutely be returning for future projects and will gladly recommend this store to friends and family because of the outstanding service I received.

Very helpful. We are so grateful to have this store right in town when we need a bolt or a key…read moremade it's my go to place just a few blocks away

I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!

Drew was a great help sorting out what was needed. Had good product knowledge and very polite.read more

Stopped in this last weekend for headlight bulb replacement. Trevon the associate I interacted…read morewith over the phone, greeted me and apologized that the item was unexpectedly out of stock. He arranged for another local store to fill the order and confirmed that they had it in stock. Went over to the other store and had a polar opposite experience. Manager came out when I pointed out that the bulbs were not installed straight and told me that there was nothing he could do about it and that I'd have to go to a shop to complete the installation. He also lied stating that they don't do bulb replacement, which there website clearly shows that he was lying. He smirked and just stood there, and again refused to offer any other help. Went back to see Trevon at the original store who was able to rectify the installation within just a few minutes. Will never return to the Randall Road O'Reilly's Will definitely return to the Rt. 38 O'Reilly's

I recently went to this Verizon to get a huge problem fixed between an ex and having to separate…read moreour phone line. the professionalism kindness and care that the team displayed, was really sweet and respectful and I appreciated that. I just wanted to write a review for the kindness of the team and being so gentle during the difficult time of having to get things figured out. Duran especially was a huge reason as to why things got done, smoothly and as quickly as possible.

Verizon Batavia IL Thank you Kristen /Store Manager…read morefor all your assistance in resetting my phones // you are awesome and an asset to Verizon. A++++++++++ service

Second service call to my home and another superb experience! Thanks, Gerald, for making the time…read moreand for the "great price". :-)

A fallen tree during a storm pulled down the service from the pole to the house and the meter and…read morewire off the house. I have an old home and the fuse box and electric service was not up to code and this was now a good time to upgrade. After leaving messages with several other contractors who never got back, I found Gerald Long Electric. Gerald got back that afternoon and came out to inspect and quote a few days later despite being busy. The quote was to replace and upgrade to code, all electrical from the roof line down and into the basement with a new 100 amp breaker box replacing the existing fuse box. Other grounding and neutral issues were also found and corrected. All the work was completed in about five hours! I was expecting it to take all day. Communication with Gerald was excellent, either answering his phone when I called or retuning my call a few minutes later. Everything as promised and at a very good price. With years of experience he has probably seen it all! There were issues and delays with getting a permit to start the work and this would have been much more of a problem if Gerald hadn't been so responsive and helpful. A great guy and crew to work with! Now I know who to use and who to recommend when asked if I know a good electrical contractor. Without any doubt, Gerald Long Electric!