Great service replaced iphone battery in 20 minutes for half the cost of other placesread more

I brought my Timex Ironman watch in to get a new battery. I've had the battery replaced in this…read morewatch many times, but never before at this Batteries Plus location. We'd recently moved to a different state, so I had to go to a different store. I took my watch home and re-set the time and date, and put the watch in my jewelry tray. A few days later, I was heading to the pool to swim. I use the watch when I'm swimming. It's water resistant to 100 M (328 feet), and is specifically made for water sports. When I was done with my swim, I looked at my watch. The display was completely gray and brown, and there were water bubbles floating in the display behind the crystal! I immediately went back to the Batteries Plus since it's right near my gym, and the guy told me that because I wore it in the pool it's not his problem! Oh my God, it's a water resistant watch, and it says so right on the front of the watch! It's intended to get wet and be submerged in a pool! I had to argue with the guy to at least give me a refund for the battery price... As it was, I was paying for them to have ruined my watch. I did get my twentyish dollars back for the battery, but I'm out a $65 watch! Will I ever go back there? Never! UPDATE 5/10/25: The day after posting this review, "Frank M." from Batteries Plus replied to my review asking me to get in touch with them about improving my experience. (You can see that reply below.) Based on the email address, I believe that was someone at the corporate level of Batteries Plus. I sent an email to the address provided, asking them to reimburse me for the watch that was ruined. A few days later I received an email from Russell, the store manager at the Geneva location, asking for photos of the watch so that he could get the model number for the watch and replace it! I'd just recently thrown the watch away, but was able to retrieve it from my office wastebasket, and send him photos of the watch along with the user's guide that had identifying information and a long list of the watch's features and functions. Luckily, I still had the user guide from when I purchased the watch and didn't even think of that until Russell asked for the model number. Unfortunately, as I'd already discovered because I'd been looking for a replacement, that particular watch was no longer available. I gave Russell a couple of other options for a substitute and he graciously replaced the watch which I received this afternoon. I am upgrading my review from one star to four stars. (A five star rating would have been if my original watch hadn't been ruined, and if I didn't have to leave a negative Yelp review to get to as satisfactory resolution.) But, all's well that ends well. It's nice to know that this company will own up to their mistakes.

I think batteries plus is an excellent store. I have yet to visit one throughout the Chicago…read moresuburbs that does not have a knowledgeable, friendly, and competent person working there. This store is no exception. It is a pleasure to deal with people and not automated phones. I was looking for a camera battery and while they did not carry it in the end, the batteries plus representative made all the efforts to look the battery up. Confirm that she did not have it at her store, but checked all the other batteries pluses in the area and confirmed that none of the stores carried that particular Battery But even offered another company for me to try. Unfortunately, that company was a big box store that I had already reached out to and hung up because all I could get was an animated service that could not help me. Wherever and whenever I can, I will use this store over any other store.

Very helpful and friendly. I was at the other location before they moved- new woman manager is…read morehelpful and nice. They fixed my phone and I got there almost close for my watch battery and she stayed and fixes it. Glad they got new people. Parking harder though.

SWITCHING POLARITIES…read more Someone once asked my thoughts on a battery store, and I said "well, there's a lot of positives and negatives". Despite their signage out front saying otherwise, this business is listed as 'Batteries Plus' on Yelp. They can be found on the left end of a strip mall in Bolingbrook near the intersection with Weber Rd, near Charley's Cheesesteaks and KO Sushi on Boughton Rd. The other month my 3yo's toy plane ran out of juice, and he asked me to fix it. "Sure buddy, no problem", I told him, "how hard can it be to find a pair of LR41 button batteries? Shouldn't be that expensive..." Famous last words. Come to find out, not only are LR41 button batteries a non-standard type, but they're hella expensive ($5/ea). Button batteries are the bane of my existence and pose a serious health risk, so yes, I hate them with every fiber of my being. The sales associate helped me find what I needed, and $11 later my son's plastic model 737 was making its usual cacophony of noises. Whoever designed that !@&$% toy to use the most obtuse batteries available should be drawn & quartered like in medieval times (the era, not the dinner theatre). * TL;DR * If ever there was a niche store, it's Batteries + Bulbs. I shouldn't need to come back here, unless I'm dumb enough to buy another toy that's powered by atypical means (anything other than 'AA' or 'AAA' batteries). The store is organized well and serves its purpose, though not in a terribly exciting fashion. At least their name spells out exactly what's offered, no ambiguity here.

Do not come here, the staff doesn't know what they're doing. I cam in for a simple battery fix on…read moreSunday, August 9th the same day they let me know as they were changing the battery they accidentally broke my screen and the sensors, they "fixed" it. But The same day I notice the screen is lifting on the left corner . They couldn't install a simple screen properly!!! I came in again on Monday, August 10th they got the left corner to stick down but now there is a bright green line on my screen and the same left corner is heating up to a ridiculous temperature. I come in again Tuesday, August 11th they tell me the mother board is fried and my phone is basically useless now.Lastly they said my phone still turns on, nope completely dead. My experience was full of lies..I have to get a brand new phone which is not cheap and all I came here for was for a battery change. They destroyed my phone do not come here unless you want to spend 1k on a new phone. Very disappointed I had so much hope and was so patient for the staff to get it together. All they did was refund $96 which 1. Isn't going to get me a new phone and 2. Is not even how much I paid to get the battery changed in the first. how did I come with a phone that had no problems other than needing a new battery, to now having a Phone that will not even turn on? They tried to blame the overheating on me, but what a coincidence that the second I brought it in on Monday the motherboard started to fry in the same corner of the screen that they failed to properly secure because of my over usage with the battery?? I genuinely wish I never came here

The battery on my mower died, so I made the trip here to get a new one. The person who helped me…read morewas Jonathan. He found the battery I needed and I bought it. Knowing that my sump backup battery needed replacement, I got to talk with Jonathan about what I needed, and he showed me what would work for me. I came back the next day with the sump battery to do the core exchange for the new one. Jonathan came out to my car to get the old battery and carry it in for me. He also carried out the new battery to my car. In case you've never lifted a sump backup battery, let me tell you they are super heavy, not like a car battery. I appreciated his effort and his customer service to go 5 stars.

had a new battery put in last fall. today, my mechanic told me that whoever installed the battery…read morefailed to use whatever it is to hold the battery in place. he also said that a shifting battery can cause lots of problems. no bueno, batteries plus

I drove over there after my truck started up a bit rough. A few people had lined up for the shop to…read moreopen, but they still got me out of there nice n fast. They checked my battery and deemed it to be good still and sent me on my way. The people working were also very kind. Respect to a business that doesn't immediately just try to sell.

I have been a long time customer and these folks are the best. They offer an abundance of services…read moreand counsel you through the best solution for your needs even though there are other more expensive options. Take advantage of their expertise and knowledge and make them your first stop and last stop. The quality of products and services is unsurpassed. Also, they are just really good people to do business with. I highly recommend them!

Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki

This store is fantastic. Never stumped them on a battery need yet. Very helpful people. Jesus…read moresaves! John3:16 "Bible"

DO NOT DO BUISNESS WITH THEM !!!!!!!!!! FRAUD…read more!!!!!!!!!!!!!!!!!!!!!!!! on 12/16/2017 a kid from my household ordered 5 drones from this company. when the items were received we right away reported it as fraud to our bank and to the company that accepted the order which is batteries and things. when I called ron the ceo was nice a polite and told me to return them and that he would refund us our money. and he would not charge us a restocking fee. so we shipped them back out. when RON THE CEO finally received the items he called me and told me that he was only going to refund me $175.00 the original refund was suppose to be for $289.75. there was a total of items which were the cost of $57.95. when I asked Mr. CEO why was I only getting $175.00 he flipped out on me and told me to fuck off and if I didn't like it I could call the president of the united states and he hung up on me. I called back and mr ceo kept yelling at me and told me he will be sending the product back to me and not to be calling this number 1(815)220-0321. this place is a fraud and they take advantage of people. defiantly not professional. this place should not be in business. RON MR.CEO SHOULD HAVE HIS ASS BEATEN.

What nice people! I…read morehad a bad battery and was away from home. The guy there gave me a discount on a new battery, and loaned me his tools for free while I swapped batteries. A bad experience was a bit better because of the nice people there.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Drew was a great help sorting out what was needed. Had good product knowledge and very polite.read more

Stopped in this last weekend for headlight bulb replacement. Trevon the associate I interacted…read morewith over the phone, greeted me and apologized that the item was unexpectedly out of stock. He arranged for another local store to fill the order and confirmed that they had it in stock. Went over to the other store and had a polar opposite experience. Manager came out when I pointed out that the bulbs were not installed straight and told me that there was nothing he could do about it and that I'd have to go to a shop to complete the installation. He also lied stating that they don't do bulb replacement, which there website clearly shows that he was lying. He smirked and just stood there, and again refused to offer any other help. Went back to see Trevon at the original store who was able to rectify the installation within just a few minutes. Will never return to the Randall Road O'Reilly's Will definitely return to the Rt. 38 O'Reilly's