Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki

Nick was very professional and affordable. Highly recommend for all your battery needs! My Golf…read moreCart is running better than ever. KW Crystal Lake

I would NOT recommend The Battery Guy. I had them come to my home to install new batteries for my…read moregolf cart, and they fried my golf cart. They have told me on several occasions that they would make things right......the only problem is that they blew me off 2 times and will not return calls. Unfortunately I will be having to file a claim with the Illinois State's Attorneys office so I can get reimbursed the cost of repair that they created.

Great location. Was impressed with the quality of service I received over the phone and in person…read more This trip I was looking to recycle lithium ion batteries, and they were very knowledgeable about what they could and couldn't recycle. Super helpful and I am very appreciative, would definitely recommend this spot for your battery, bulb, and e-cycling needs!

Warranty sucks. They won't honor warranty. Last battery I ever purchase from them. Go to farm&fleet…read moresave yourself the hassle if the battery dies during warranty period.

I think batteries plus is an excellent store. I have yet to visit one throughout the Chicago…read moresuburbs that does not have a knowledgeable, friendly, and competent person working there. This store is no exception. It is a pleasure to deal with people and not automated phones. I was looking for a camera battery and while they did not carry it in the end, the batteries plus representative made all the efforts to look the battery up. Confirm that she did not have it at her store, but checked all the other batteries pluses in the area and confirmed that none of the stores carried that particular Battery But even offered another company for me to try. Unfortunately, that company was a big box store that I had already reached out to and hung up because all I could get was an animated service that could not help me. Wherever and whenever I can, I will use this store over any other store.

Very helpful and friendly. I was at the other location before they moved- new woman manager is…read morehelpful and nice. They fixed my phone and I got there almost close for my watch battery and she stayed and fixes it. Glad they got new people. Parking harder though.

First to say I am not a review guy. I went here because my wife's car had an issue starting. I…read morejumped it and brought it in. They changed the battery and it took me over two and a half hours to get the battery changed. I had the battery changed and my wife called me concerned because she had our two daughters in the car and she was driving down the street and the car stopped. This was one day after the battery was changed. The very next day we brought it to the jeep dealership where we bought the car and they said "we thought we have seen it all but this one takes the cake". They took a video and it is attached to this review - there is clear error in installation. I will post this video below. Here is the problem. I called them and admittedly it took me a while as I travel for work. They then took their sweet time not getting back to me with every excuse in the world. I want to be clear I asked for my money and I told them more importantly this kid is Going to hurt someone. My wife was in the middle of the street. I spoke to the manager who told me he would look into it. After getting back to me he said there was nothing they can do. DO NOT GET YOUR CAR SERVICED HERE IF YOU WANT YOUR FAMILY SAFE. after discussion with the manager he pointed out how I took too long to get back to them. He ignored the video. And told me with his employee told me that he was fixing it in a different way. In reality the Young man told me he had trouble loosening the nuts on my battery. To protect yourself and your family DO NOT go to this place. Frank - you asked me to reach out, I should have been more clear. I did that. Got the run around. Spoke to Anthony who was the regional manager and he told me there was nothing he could do. Bad business. Way to stand by your services.

I love the fact that I can come in and get a battery replaced on the remote for my car without…read morepaying exhorbitant dealer prices. For a couple bucks extra, get the lifetime replaced and never pay for another battery after the first! Friendly, helpful and knowledgeable staff.

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

SWITCHING POLARITIES…read more Someone once asked my thoughts on a battery store, and I said "well, there's a lot of positives and negatives". Despite their signage out front saying otherwise, this business is listed as 'Batteries Plus' on Yelp. They can be found on the left end of a strip mall in Bolingbrook near the intersection with Weber Rd, near Charley's Cheesesteaks and KO Sushi on Boughton Rd. The other month my 3yo's toy plane ran out of juice, and he asked me to fix it. "Sure buddy, no problem", I told him, "how hard can it be to find a pair of LR41 button batteries? Shouldn't be that expensive..." Famous last words. Come to find out, not only are LR41 button batteries a non-standard type, but they're hella expensive ($5/ea). Button batteries are the bane of my existence and pose a serious health risk, so yes, I hate them with every fiber of my being. The sales associate helped me find what I needed, and $11 later my son's plastic model 737 was making its usual cacophony of noises. Whoever designed that !@&$% toy to use the most obtuse batteries available should be drawn & quartered like in medieval times (the era, not the dinner theatre). * TL;DR * If ever there was a niche store, it's Batteries + Bulbs. I shouldn't need to come back here, unless I'm dumb enough to buy another toy that's powered by atypical means (anything other than 'AA' or 'AAA' batteries). The store is organized well and serves its purpose, though not in a terribly exciting fashion. At least their name spells out exactly what's offered, no ambiguity here.

My old iPad needed a new battery and Apple no longer had them. They wanted to send me to Best Buy…read morein Joliet, which may or may not have had the battery, and would have been very inconvenient. I went to Batteries Plus, where I have been a watch battery customer for years, and they quickly and effectively solved my problem. They got the needed battery the next day and installed it a day later. The iPad is again working fine. The cost was more than Apple quoted if they had the battery, but was worth it to me for the quick service and lack of extra travel. I don't know what Best Buy would have charged me.

Just went here again recently for my second battery from them. First time was back in 2019 for a…read moreTercel. This time it was for my Corolla. Both experiences were the same, quick and straightforward. I was in and out in under an hour. What stood out to me was the transparency. When I called ahead, the owner gave me the price right away, $144. No runaround, no "bring it in first" like most places. That alone made it an easy decision to come back. So if you're looking for fast service and upfront pricing, this place more than delivers.

I automatically get a new battery every three years. I started going to Illinois Battery at least…read more20 years ago on the recommendation of a "car geek" friend. He said "You can never go wrong with Illinois Battery" and he was right. Went in yesterday for a new battery - in and out in less than 20 minutes. A great product at a good price - friendly service. I'll see them again in three years.