Tenants illegally open other tenants packages and mail, and management does nothing. Do not…read morerecommend living here

I was the victim of fraudulent marketing practices right at my apartment door in AVALON and the…read moreresponse from management was extremely disappointing: - I asked for a warning to be sent to the other residents to prevent them and this took them exactly six hours since "verification that the company behind was an established business was necessary". This just means soliciting from door to door within apartment buildings that, in principle, can only be accessed with a key if perfectly fine as long as the companies represented are established. This, regardless of the potentially deceptive nature of the advertising. - Just before the posting of this warning I saw the solicitor in a neighboring building and went straight to the office to alert them. The two management office employees asked me to wait for ten minutes since "they were busy on the computer". Then, I decided to call the police on the basis that we had an intruder trespassing private property. The police came and the management people dismissed them and decided to go in person to talk to the trespasser and -politely- ask him and his partner to leave. I do not know how many among the several hundred families that we live here have been the victims of the following scam: I signed to be transferred to a new electrical provider on the basis our current one would increase their electrical bill rates by 64% on the next calendar day, so they were asking us us to move to a new provider. I am sure that many accepted this simply because these people seemed to be part of the maintenance team or, at least, were doing this on behalf of the apartment management as they were inside the property. The thing is that there is a totally different perspective of a situation like this when you open the door of your residence from inside an apartment or from inside an independent house. In summary, - This happens because there is virtually no control on the access to the apartment buildings. - And, also because the management people have no idea on how to react to a situation like this: they are not properly trained to do their jobs. I believe that, if AVALON were seriously concerned about these remarks, they should immediately fire this manager and put some remedy to the free access of strangers.

They strongly encourage Verizon for internet, and it's terrible ... it's highly unreliable and goes…read morein and out throughout the day. If you work from home, it's a train wreck.

If I could give 0 stars I would. I have lived in Lexington for 20 years and been at Avalon…read moreLexington Hills for 3 years. It has gotten progressively worse each year. Lets just say, if Lexington had housing projects this would be them. It is by far the worst place to possibly live. The fire alarm in the buildings go off at least 3-4 times a week in the middle of the night (no fire-EVER), there is dog feces and urine in the elevators, tenants smoking marijuana in the hallways all hours of the night, loud banging constantly at 3AM from some domestic dispute and more recently car break ins on the community property. Furthermore their billing office does not keep accurate records of payments leading to constant financial disputes with the administration. Shall I continue? The rent here is upwards of $3200 for a 2 bedroom unit with no utilities included AND you must pay for your own water bill which is astronomical at $200 per month for a unit with only 2 people. Ask yourself is this worth it? I think not. Although Lexington is a beautiful area, Avalon Lexington Hills is the epitome of riff raff and certainly does not fit the Lexington standard. Save yourself the headache.

Was here for a tour so this is a review of the tour experience and of the space we toured. We…read morearrived at 4:29 pm for a 4:30 pm, early but not unreasonable. The office team was unprepared and for some reason, rolled their eyes at me and my partner for asking for our scheduled tour. Before heading out of the leasing office, our tour guide and the other woman in the office were laughing and making fun behind the backs of another group that came to tour which felt wrong. I didn't feel comfortable with that. We leave the office for the tour and our guide does not talk to us and is 50 feet ahead of us without turning around to make sure we were following alright. Then, we get inside the unit and she immediately gets on her phone. Whenever we had questions about the closet or appliances, she seemed annoyed and gave very vague answers. The space itself was clean but the ceilings felt really low which made the space feel smaller. The place was also very hilly with lots of stairs to get to the fitness center, etc. Parking was affordable compared to other places we toured at first car free and 85 for second car. Decent space but I really did not enjoy the experience of interacting with the office so it'll be a no for me. To top all this off, I keep getting automated emails saying I missed my tour appointment and that they'd love to show the space to me. Guess the office never even bothered to check me in.

I would strongly caution anyone considering living here. We have experienced a severe and ongoing…read moremouse infestation that management has failed to properly resolve. We have seen multiple mice daily, including mice running rampant throughout the apartment, climbing on furniture, getting into food, and even being found in beds while our children were sleeping. This is completely unacceptable and has made the apartment feel unsafe and unsanitary. Despite repeated reports, videos, and evidence of the infestation, management has not taken effective action to fix the problem, yet still expects tenants to continue paying full rent while living in these conditions. Snacks and pantry items have been eaten through and contaminated, and we have had to constantly worry about the health and safety of our family. In addition to the pest issues, appliances in the apartment constantly break down and are not repaired in a timely or reliable manner, adding even more stress to an already terrible living situation. To make matters worse, after we contacted the city regarding the unsanitary living conditions, management escalated the situation by involving legal representation instead of working toward a reasonable solution for their tenants. Overall, this has been an extremely disappointing and stressful experience. Tenants deserve to live in safe, sanitary housing, and unfortunately that has not been our experience here. Please think twice before moving here. Paying 4000k a month to live with mice LOVE THAT FOR US!

I've been looking for a new apartment and have visited several communities. My husband has a foot…read moreinjury so we need someplace with an elevator as he cannot do stairs. Every community I've visited has had elevators. Since I expressed an interest in Katahdin Woods, they have bombarded me with texts and emails, asking me to schedule a tour. I finally scheduled one for yesterday at 2pm. I arrived, and the woman in the rental office had no record of my appointment. I showed her my email confirmation. She was willing to show me an apartment after showing me floor plans. She told me the rental prices change daily, and I would know the price for that day when I went to apply online. I followed her in my car to the building with the vacant apartment. The only way to the apartment was up a flight of stairs. No elevator. I explained our situation, and was told ground floor apartments are rarely available. I decided to look at the apartment anyway, just to see it. Average - okay. Carpeted, which I don't like. Afterwards, the woman, who never told me her name or gave me a business card, asked if I needed to see anything else. I didn't, so she said she would stay behind and turn out the lights. I left and went down the wrong stairs, and had no idea where I was. Went back upstairs and was able to find the correct stairs to the parking lot. She should have at least pointed me to the correct exit door. And to top it all off, I received an email saying I had missed my appointment, and asking me to reschedule. Seems to be run by idiots.

My elderly mother lived at Katahdin Woods for a year. I cannot say enough good things about her…read moreexperience living there. The front office staff, Dago and Kenny are very friendly, informative, and responded to my mother's questions and /or needs promptly. Trent of the Maintenace staff is by far one of the nicest persons I have known. He is prompt and efficient in dealing with any problems, very considerate of the tenants and put my concerns for my mother's wellbeing at ease. My mother has some mobility issues and reasonable accommodations were met quickly during her stay there. The buildings themselves are well cared for and in a very convenient and safe location. Overall, quite a positive experience. Lisa B.

I rented at Pheasant Ridge Apartments for the last 6 years. I was very happy there.My needs were…read morealways taken of immediately and with great respect. I always felt very safe. The entire staff really pays attention to your situation. I highly recommend this apartment complex.

Great place to live. Very quiet and clean. Staff is awesome. Wish I didn't have to relocate.read more

We recently moved into this new construction building and couldn't be happier with our decision…read more The units are beautiful with plenty of natural light, modern appliances, and nice open layouts. We love that it's not a huge apartment complex, but instead is a handful of units in each building, which feels just right. Management has been super friendly and responsive to whatever we've needed as we've gotten settled in. Highly recommend The Aver.

My roommates and I lived at 7 Cameron for two years, and while living there had a great experience…read more The units are sunny and spacious, and the location is great. Under 10 minute walk into Davis Square, and the 77 bus stops right across the street that will bring you right into Porter or Harvard Square. The units are also very quiet despite being right on Mass Ave. The staff working in the building were all great and were really on top of maintenance. This review was prompted, however, by the experience we had upon moving out of the apartment with Acorn Holdings, the owner of the building. We left our unit on August 31st after living in the unit for two years in great condition - cleaning counters, sweeping, vacuuming, and spackling any holes in the wall. The lease very specifically mentioned "broom clean" as the standard, which we honestly went beyond. However, when we heard from the property manager the next week they informed us they would be withholding $2,100 of the $3,000 in our security deposit. A couple things about that: - First, $2,000 of that security deposit was collected from us explicitly related to the two dogs in the apartment - $500 was charged upon move in and an additional $1,500 collected when we added a second. This is a dog friendly building, and there are many canine tenants. However, in the course of this experience we found out that these deposits are illegal in Massachusetts. - The majority of what they were charging was for cleaning the apartment (none of it dog-related) which is also not an appropriate use of deposit funds in Massachusetts: https://www.mass.gov/info-details/find-out-what-landlords-can-use-security-deposits-for - Beyond whether or not they are allowed to use the money for the things they were claiming, the amounts were ludicrous. For example, they claimed they needed to withhold $700 to clean the carpet in a single bedroom which had zero stains or rips, simply was a carpet in a 100 sq ft room that had been lived in for two years. So, they were withholding exorbitant funds they shouldn't have collected in the first place. We raised our concerns about this and stopped hearing from them. We sent several emails and attempted to speak on the phone with our property manager. We were ignored. 30 days passed and we hadn't even received the small amount they were saying they planned to return. Again, breaking housing regulations https://www.mass.gov/info-details/learn-about-returning-or-getting-back-a-security-deposit#failure-to-return-. It was only when we sent documentation showing that we were going to file a housing court claim (which could result in a $7,000 fine) did they reply to our concerns and return the deposit. This behavior would be inappropriate - and illegal - under any circumstances. But in the midst of a pandemic when folks are juggling economic stress with so much else this is nothing short of predatory. Overcharging, ignoring follow up, and hoping that the complexity of housing regulations would prevent pushback.

Lived here for 2 years and I truly loved it. Luxury apartment amenities while still maintaining a…read moreneighborhood charm. Wonderful location (5 minute walk from Davis sq.), with a few good eat spots a stone's throw away (namely Fiorella's and Hana Sushi). Has underground parking with guest parking available ($15 a night). Maintenance was very quick to response the rare times I needed something fixed or adjusted. Management staff is very responsive and friendly (shout-out to Shaina!). Would highly recommend!

DO NOT rent from this place. From the moment I moved in, there have been so many issues. Our…read moredishwasher broke, we've had constant stomping from the tenants above ours, there is dog poop all over the grounds and dog park (which is hardly maintained by the property management), power outages lead side doors of the building to be locked for days at a time....i could go on and on listing off issues. This building is hardly maintained and the shotty/cheap construction breaks or malfunctions all the time. Most recently my shower wouldn't shut off and when I called emergency maintenance a worker came who didn't know how to fix the issue. He left the water running instead of fixing it and had to call his someone to walk him through every step!!!! Who are these so called "handymen" hired by Bozzuto?! Every time we complain to property management we are met with incompetence, finger pointing, and an inability to take accountability/fix issues. Ed Welsh is terrible at his job.

Decent property, and overall well managed. However, they keep closing the gym with no explanation…read moreexcept the old "we are looking after your health and safety" line. If you want to keep residents healthy, then keep the gym open and let people practice social distancing. Also, don't forget that we are paying for this gym through our condo fees, so either open the gym, or refund a portion of the fees.

I had a true Dis pleasure working with ((((((Laurent Plaisimond))))))…read more from Boston city properties- Use at your Own RISK!!! Very very pushy habits, I experienced such a Hostile experience with this agency- very shady very sketchy, as I'm prepared to launch an ethics code with board of realtors against these dishonorable company! From day one, they pushed and pressured my Agent to obtain keys *****earlier to avoid obtaining prior****** to the Long holiday weekend The priority shifted to convenience on behalf of the NEW prospective tenants, vs the existent occupants- and the landlord needs The focus was to Get Keys as Promptly as possible, BY pass any essential details in between in a very highly dysfunctional approach Laurent Had a Nerve to ASK for the *****Commission check PRIOR to even having his clients move in***** He figured to obtain keys fast, and get Paid RAPIDLY prior to the 1st of September which he knows is (((((Prohibitive and also UN lawful)))) Above all, he was aggressive on the phone when I informed him, his boss would be briefed on the subject matter and valid warranted feedback would be posted on Google, Yelp and Zillow Laurent created a NIGHTMARE experience to the old occupants, and to my broker who had an awful experience with Laurent as well

I cannot say enough fabulous things about Courtney Wood! Working with her has been an absolute…read moredream. I reached out to Courtney on a whim after reading many great reviews about other's experience with her. Shedidnotdisappoint! She was extremely responsive, honest and I felt she always had my best interest at heart. She clearly knows the Boston rental market. She managed my expectations and also advocated for me time and time again. I had a very small window to secure an apartment post 9/1 and Courtney helped me find a place in my top location with all the amenities I was hoping for. If you're looking for an apartment in Boston, Courtney is your girl!