Five Stars -- Truly Exceptional Work…read more I brought Billy a pair of 20+ year‑old Nike Livestrong Vomero 5s that most people would've written off as unsalvageable. He completely reglued and rebuilt them, and the results honestly blew me away -- they look almost brand new. The craftsmanship is top‑tier, the turnaround was quick, and the price was more than fair for the level of skill involved. Billy (the owner) is the man, and I say that with 100% conviction. If you need a cobbler who actually cares about the work, this is the place. Sincerely, R. Green

The work Billy did was shoddy at best and he was very rude to us from the time we came in. I almost…read moredidn't leave my shoes there, but I was desperate. Now I regret it and do not recommend this owner or business to anyone!

A very easy experience dealing with Alex. They do leather repair of all types, but mainly shoes…read more They also do alterations. It's a small mom and pop shop. Parking is directly in front of the business. The lot was clean as was the walk up to the business. I brought in a belt that needed a few notches added. Within a few minutes Alex measured and punched them out. The cost was a tip of what I felt it was worth. How many places will do that? Absolutely recommend!!!

I've been going to Ales shoe repair since I was in high school and I am many years past college at…read morethis point -when Alex sold, we were excited that it would continue and we knew that his prices were always excellent but they've gone up so much now that it is almost priced out of my range I would hate to not be loyal since one of Alex's longtime employees is still there, but it's gotten too high

Found them on Yelp and they got my shoes right! Nice to have a local cobbler in your zip code.read more

Always the finest craftsmanship and professional service. Meticulous attention to detail.read more

Good for general shoe repair but if you need something complicated, I would seek another place.read more

I'd leave a 0 start review , but She told me she could Reglue my Jordan 11s then told me they were…read moredone with the sole still coming off caked with glue. Beware take them some place else!

DO NOT trust these guys with your shoes. I don't like or enjoy writing negative or one-star reviews…read more(feel free to take a peek at my history), but this shop not only did a poor job repairing our boots, but they also would not answer the phone and did not return my calls after taking almost six weeks to do the repair and not cleaning them as we paid for. So... back in early November, we took my daughter's favorite Levi's boots into get repaired because the outer sole had begun to separate from the leather. This shop has great reviews, so we decided to give it a shot (and also support small business). I liked the vibe when I walked in... they were nice and have clearly set prices, which I appreciated. They looked over the boots and said they would be no problem to repair. They also offered to clean them for a few dollars more, and I accepted, thinking it would be a nice surprise for my daughter. They asked me to pay for the repair and cleaning in advance, which was totally understandable and fine, and said they'd call me when they were done. We left and went on with life... Two weeks later, I stopped in during their listed business hours while running errands to check the repair status and the shop was closed. I was dismayed, but figured that (especially with small business), stuff comes up and shops need to close early sometimes. I called in the following Monday in the morning and no one answered. I left a message in their voicemail and did not receive a call back. I began to worry. I waited a couple of days - Wednesday - and called again... still no answer, left a message. No call back. The next time I stopped in, the following week, I was told they still had not gotten to the boots and the they'd call me when they were ready, as they told me when I brought them in. I reminded them it had been three weeks and he told me that they were backed up. I acquiesced and left. It was another two weeks and I called and went through the same cycle with them of; call, no answer, leave message, no return call... I did this for another week or so because I didn't have time to get over to the shop during their business hours. Then, on a Tuesday, after I had called and left a message for them AGAIN, I got a TEXT MESSAGE letting me know that my shoes were ready. (Seriously?) So, that Saturday, on our way to a birthday party, we stopped in and I had my daughter run in to pick up the boots while I made another stop. They were already paid for, so I didn't think there would be a problem. I came back and she hopped back in the car. We drove off to the birthday party. We got to the party and I asked her, "aren't you going to put on your boots?! I thought you missed them!"... and she held them up... they were not only just as dirty as when we dropped them off, but the sole was shoddily glued with VISIBLE streaks of glue along the sole and weren't even repaired all the way! Part of the sole was still not attached!! Ok, so at this point I'm annoyed with my kid because she should have said something and I would have got back into the store... but I'm more frustrated that I paid for a service (two services!) and got taken. As before, I've called and left messages asking if I can bring them back in to have the service we paid for done but still have not gotten a response. We will not be taking any shoes back here, and I do not recommend you do either.

Carlin Brooks owner and operator of the store totally destroyed my $300.00 handmade cowboy boots…read more The boots are just over 6 months old, barely worn; made of distressed leather which is a very unfinished look. I took them there just to have lips put on heels. He polished / waxed the boots totally destroying the natural finish; then convinced me that it could be undone. They are a disaster. Not to mention he altered the bottom of the boots, destroying the logo on the bottom of the boots to make them look worn, Anybody who is an expert in the shoe industry in order to justify his lie that the boots were old and worn out. An expert in his field should know these boots should not have been polished or waxed. Would you polish or wax suede. Same goes for distressed leather. Instead of taking responsibility for the error and making amends, he is accusing me of trying to scam him for a new pair of boots. REALLY? Apparently, Mr. Briooks, my shoes are not the only ones that you have managed to jacked up and not take responsibility for. I will see you in court...Word on the street is he's skipping town to Florida.

My daughter was home for her grandpa's birthday and her boots were falling apart. They honestly…read morelooked beyond repair but I brought them to Tailors and picked them up today. They look brand new! I'm so impressed with the workmanship of this little shop. The soles were falling off and the leather at the toes were tearing. They replaced the soles which I didn't think was possible. Great job!

Wonderful Tailor. I've used her services for three years now and have never been dissatisfied. I…read morelove Dresses and very frequently purchase new ones. Invariably they are always too long, and I can't stand the unpolished look of a dress dragging on the ground. She's always hemmed all of my dresses perfectly and any other service I've requested was also done perfectly every time. She's friendly, fast, efficient and her services are very, very affordable indeed. I find her prices fair, and much lower than elsewhere. She's even helped me out when needed and rushed services to accommodate a special occasion.

Polite, but not very knowledgeable regarding shoe repair. What should have been a 'simple' heel…read morereplacement was deemed 'impossible' by the shop. Went to the Hilltop repair shop and got immediate "Can-do".

Best repair shop I have been to! Family owned, great customer service all around. I am so pleased!…read moreI had a wedding dress fiasco at the last minute and needed my dress back basically in a month and she took my in no problem, and took great care of me and my dress and it fit perfectly. I am so so grateful for her and her team, please make this your go-to repair shop, especially if you have a significant gown like a wedding dress. Thank you so much! Very timely, quality work, and great people.

This is a family owned business in Chesapeake that has a remarkable reputation for friendly service…read moreand quality work. Van's Alterations and their staff are both dependable and reliable. Whenever we need alterations done, Van's is the first place we consider. Mimi is so personable and knowledgeable in all things related to clothing alterations and beyond. Chesapeake is lucky to have Van's Alterations in Great Bridge for alteration needs.