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    Factory Shoe Repair

    3.8 (17 reviews)
    Closed 9:00 am - 4:00 pm

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    Response time

    3 hours

    Response rate

    100%

    Services - Factory Shoe Repair

    Shoe cleaning

    Shoe dying

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    Maria C.

    I usually love love this place. But my recent visit here (about 2 weeks ago) was to repair a pair of my favorite boots. They were repaired in a matter of days. I couldn't wait to wear them. However, just a few days ago, my heel fell off!! I am so hurt, but I am still happy with the service here. Fast and affordable. I hope to go back and they repair my shoe without hassle or decline. I would recommend them! Have fun :)

    Also known as my hiking boots, just repaired after a long trip in SF!

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    9 months ago

    Good for general shoe repair but if you need something complicated, I would seek another place.

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    9 months ago

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    2 years ago

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    11 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    Did a great job repairing my leather sandals. Prompt and the cost was great. I will use them again.

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    8 years ago

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    7 years ago

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    13 years ago

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    Review Highlights - Factory Shoe Repair

    They do a great job on shoes, boots, leather and vinyl items.

    Mentioned in 3 reviews

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    Kicks Sneaker Laundry and Shoe Repair

    Kicks Sneaker Laundry and Shoe Repair

    3.1
    (8 reviews)
    $$

    DO NOT trust these guys with your shoes. I don't like or enjoy writing negative or one-star reviews…read more(feel free to take a peek at my history), but this shop not only did a poor job repairing our boots, but they also would not answer the phone and did not return my calls after taking almost six weeks to do the repair and not cleaning them as we paid for. So... back in early November, we took my daughter's favorite Levi's boots into get repaired because the outer sole had begun to separate from the leather. This shop has great reviews, so we decided to give it a shot (and also support small business). I liked the vibe when I walked in... they were nice and have clearly set prices, which I appreciated. They looked over the boots and said they would be no problem to repair. They also offered to clean them for a few dollars more, and I accepted, thinking it would be a nice surprise for my daughter. They asked me to pay for the repair and cleaning in advance, which was totally understandable and fine, and said they'd call me when they were done. We left and went on with life... Two weeks later, I stopped in during their listed business hours while running errands to check the repair status and the shop was closed. I was dismayed, but figured that (especially with small business), stuff comes up and shops need to close early sometimes. I called in the following Monday in the morning and no one answered. I left a message in their voicemail and did not receive a call back. I began to worry. I waited a couple of days - Wednesday - and called again... still no answer, left a message. No call back. The next time I stopped in, the following week, I was told they still had not gotten to the boots and the they'd call me when they were ready, as they told me when I brought them in. I reminded them it had been three weeks and he told me that they were backed up. I acquiesced and left. It was another two weeks and I called and went through the same cycle with them of; call, no answer, leave message, no return call... I did this for another week or so because I didn't have time to get over to the shop during their business hours. Then, on a Tuesday, after I had called and left a message for them AGAIN, I got a TEXT MESSAGE letting me know that my shoes were ready. (Seriously?) So, that Saturday, on our way to a birthday party, we stopped in and I had my daughter run in to pick up the boots while I made another stop. They were already paid for, so I didn't think there would be a problem. I came back and she hopped back in the car. We drove off to the birthday party. We got to the party and I asked her, "aren't you going to put on your boots?! I thought you missed them!"... and she held them up... they were not only just as dirty as when we dropped them off, but the sole was shoddily glued with VISIBLE streaks of glue along the sole and weren't even repaired all the way! Part of the sole was still not attached!! Ok, so at this point I'm annoyed with my kid because she should have said something and I would have got back into the store... but I'm more frustrated that I paid for a service (two services!) and got taken. As before, I've called and left messages asking if I can bring them back in to have the service we paid for done but still have not gotten a response. We will not be taking any shoes back here, and I do not recommend you do either.

    Carlin Brooks owner and operator of the store totally destroyed my $300.00 handmade cowboy boots…read more The boots are just over 6 months old, barely worn; made of distressed leather which is a very unfinished look. I took them there just to have lips put on heels. He polished / waxed the boots totally destroying the natural finish; then convinced me that it could be undone. They are a disaster. Not to mention he altered the bottom of the boots, destroying the logo on the bottom of the boots to make them look worn, Anybody who is an expert in the shoe industry in order to justify his lie that the boots were old and worn out. An expert in his field should know these boots should not have been polished or waxed. Would you polish or wax suede. Same goes for distressed leather. Instead of taking responsibility for the error and making amends, he is accusing me of trying to scam him for a new pair of boots. REALLY? Apparently, Mr. Briooks, my shoes are not the only ones that you have managed to jacked up and not take responsibility for. I will see you in court...Word on the street is he's skipping town to Florida.

    Red Wing

    Red Wing

    3.5
    (11 reviews)
    $$$

    I've been wearing Red Wing work boots for many years now and when it's time to get a new pair, I…read morealways go to the Red Wing Shoe Store on Battlefield Boulevard, just across from the hospital, in the heart of Chesapeake. The line of work I'm in is tough on my work boots as well as my knees and I need a boot that can stand up. Red Wing work boots have never let me down. The are like walking on a pillow even in the harsh conditions. The staff at this Red Wing Shoe Store are well trained, friendly and knowledgeable. They will measure your feet to ensure that you are getting a boot that will fit your foot comfortably. Check out Red Wing Shoes, your feet will thank you!

    I am submitting this review based on a boot purchase last Christmas. My husband is a longshoreman…read moreand has been a Red Wing Shoe customer for nearly 15 years. The boots have always been very pricey but they held up very well and lasted on average 3 years. We would drop them off at least yearly to have them treated. The latest boots were just as expensive but less than 1 year later, these boots are already failing. There is a marked difference in quality. My husband kept asking "Are you SURE these were last Christmas?" I just looked through my purchases and photos on my phone and indeed they were delivered December 28, 2022. He said the sole started coming off last night. It is early November and he's been complaining about these since September. Needless to say, we are looking elsewhere for replacement boots. It's unfortunate because Red Wing was always quality was always reliable until this pair. The customer service at the store was very helpful which is why I even gave 2 stars. They assisted me in looking up his specific previous shoes to ensure consistency. I wish the quality was the same. Certainly not worth $200+ anymore.

    Factory Shoe Repair - shoerepair - Updated August 2026

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