In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

I recently had the pleasure of working with Morgan Jewelers and I am beyond impressed. I needed a…read morecustom piece of jewelry on a very tight timeline, and they went above and beyond to make it happen. I brought in an engagement ring that I wanted to redesign + reuse some elements of it to create my wedding band - complicated to say the least, Morgan Jeweler's made it easy and it was reasonably priced! From the warm welcome to the patient design process, their attention to detail was outstanding. The final piece exceeded my expectations in every way. If you're looking for a jeweler who is skilled and truly cares about their clients, I highly recommend Morgan Jewelers! Their exceptional service has made me a loyal customer for life. Thank you for creating something truly remarkable!

They are very friendly and long time residents of the area. They are a little pricy, but I would…read morerather support a local business than a large chain. We had a ring resized and they did a good job.

The couple were attentive, patient & genuinely caring about our needs. We're from San Diego, CA &…read morevisiting family in Wilmington, MA. Sister's hubby (in SD, CA) found this place on Yelp & asked us to stop here for the wifey to make the purchase of her choice.

This is the 2nd time I've had excellent, quality service from this jeweler. High quality and very…read morereasonable prices. Forget the big jewelers with the high overhead, the cost of which is passed down to the consumer. Highly recommend Simms.

Count your fingers when you leave this place. They will quote you one thing on the phone, then…read moreapply a different metric when you go in.

Friendly, pleasant and easy to work with. Iv'e sold coins here and bought watches. Love this place…read moretravel an hour to visit them!

Folks, this is not your "Jewelry store in the mall", nor is it a high-pressure commission jewelry…read moregiant. Elyse is a family business, and has been that way for generations. They do business by appointment, so you are the only customer in the store, getting individual attention. They make their products, so everything is individual. They take the time to educate you, so you understand exactly what you buy. They provide an independent appraisal so you know you got what you paid for. And their work is top notch so there is outstanding value, both in what you buy and in the workmanship of their work. They sell gold by weight so a fair price is guaranteed. The best part? You leave there feeling like you made new friends. Thank you Richard and Isabel... you guys rock. I would never go anywhere else.

Making big purchases is nerve-wracking. Making big purchases about things you know little to…read morenothing about is even worse! When my fiancé and I (at the time not yet engaged) decided we wanted to make the next big step in our relationship, the thought of meeting with a jeweler was daunting. Although we knew nothing about diamonds, we *did* know that we wanted to shop together, and we wanted to give our business to somewhere family-owned instead of a big box store. So we committed probably every faux pas known to jewelry-kind and walked into Elyse Jewelers without making any appointment, completely on whim. Richard and Christine were outstanding in every possible way. Not only were we completely clueless (AND had no prior appointment), but we really hadn't done any research or scoped out other jewelry stores. They took the time to sit with us and give us the best Introduction to Diamonds 101 primer we could've asked for. Everything from the grading scale to cost to distribution was highlighted. Richard was open and transparent, and not once did we feel rushed or pressured into making any purchases. Richard was open about how diamonds were priced and where Elyse Jewelers stood in the diamond-buying hierarchy. He took samples out to show us the differences in size and color and emphasized the importance of cut. By the time we were done being thoroughly educated, we were both positive we would be coming back to make our future purchases here (with a proper appointment of course). During our next visit Richard discussed designs and styles. I knew I wanted a particular look, but I was struggling to articulate it -- Richard was able to translate my idea into a custom design that perfectly fit what I had in mind! Each step of the process was really fun and exciting. Being able to see a paper sketch transform into a 3D rendered model and then into a wax replica was admittedly way cooler than my fiancé and I anticipated. Richard was very upfront during each step and reminded us that if we wanted changes or adjustments we shouldn't be afraid to speak up! My fiancé's proposal was wonderful and memorable to me -- at the same time, I think the experience of creating the ring together from start to finish was something really special for both of us. Knowing we had something designed specifically to complement the stone we selected and fit well with my hand goes beyond any expectations I had at the beginning. I felt like we were collaborating with an artisan instead of just another customer. We can't wait to go back and look at wedding bands!

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

Jerry is simply a lovely man...he handled two watch bands for me one of which involved getting a…read morenew titanium band connected to a high end Ressence watch and the other a mystery B&M conundrum. He handled both with such decency (as nothing is EVER straightforward!) and resolved them. Lovely craftsmanship on the titanium band as it looks contiguous to the watch itself! It's lovely to meet a business owner who cares and is there for his customers. Highly recommend him and his lovely shop!

Years ago he updated a ring for me and he and his wife were so kind and made my ring spectacular…read more Recently we came in with another ring and Jerry is going to work on this ring. To be continued...

Leo & Lisa are fantastic. They are extremely knowledgeable, highly ethical & very reasonable. I…read moretook 2 of my Cartier watches in for various needs rather than driving to Boston or NYC. They took care of the repairs and also advised me on another vintage item that needed attention. Their inventory of beautiful gems and settings are excellent and great for special gifts. Re-sizing/redesign/refitting of wedding rings is also a special skill. A+ all the way.

Great service. Did exactly what I wanted and listened to my concerns with some suggestions. Highly…read morerecommend.

Fabulous! Simultaneously luxurious and friendly and approachable!…read moreLove love going in there! Andrew is my go-to but every person and interaction has been lovely!

I have never been treated with such disrespect and shameful customer service. Went to pick up a…read moredetailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you.

This is a great little place for authentic, quirky antiques. It's in a beautiful part of Wakefield…read morenear the lake, so if you're touring main street, it's definitely worth a look.

You can't always count on it being open exactly by the posted hours, but if you're near downtown…read moreWakefield and it happens to be open, it's definitely worth your time to stop in. It's a small space but they use it well; there are knickknacks and cool antique pieces everywhere you look, and the owners are knowledgeable about what they sell and about the history of the town. This shop differs from other local antique shops in that it sells more small pieces and collectibles, rather than large pieces of expensive furniture and framed paintings. It's a much cozier and more welcoming feel than the showroom-style places nearby where you're scared to touch anything with a price tag on it. I collect vintage compacts and cosmetics and Un-Common Antiques has saved me a couple trips to Concord, as I can find the pieces I'm looking for here without the ridiculous markups and the long drive.