Brought my engagement ring to be repaired. When I picked it up, it was not my ring. The band was…read moresignificantly smaller in width .( original band was platinum, what I got back was NOT platinum )The clerk swore it was my original band. Trusted their professionalism and a year later my band bent and broke. Extremely disappointed.

Great service. Trustful family business for over 50 years and owners are so honest. No worries…read morehere! Jewelry Repairs, watch batteries, great selection of engagement rings with choice of Lab diamonds also. Great boutique items - one stop shopping! Prices are great. They will work with you and design with you while staying within your budget. Suzanne, Kim and Ashley are great!

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

Bought from here before and it was just okay. Went in today to get a ring cleaned (apparently it's…read morewrong to say polished god forbid). The woman who unsuccessfully tried to help us made it a difficulty and awkward experience. The cleaned the ring after correcting us on the fact it wasn't getting polished. Then I tried to ask a few basic questions about another piece and she kind of refused to give me any specifics about size and price. I tried asking 5 different ways how I could gauge price and clarity of diamonds and she just fumbled around and said someone else might be able to tell us. Almost forgot, I asked her to check the size of a ring and even that wasn't easy. Not sure I trust her measurement. She managed to make a complicated process even more confusing. I won't be back!!!

We bought my engagement ring here 10 years ago and I've been insuring it ever since based on the…read moreappraisal provided by DeScenza. Recently, we decided to upgrade to a larger stone and revisited DeScenza. The color of my diamond was classififed as an E on my original appraisal. When I took the same diamond back to them without bringing the appraisal and asked them to appraise it for trade in value, they classified the color as G. What a joke. We visited a gemologist who actually classified it as an I. Feels like fraud to me. Buyer beware. I would also recommend if you're in the market for a diamond to buy one from a jeweler who will provide you a GIA appraisal so you don't get screwed like I did by DeScenza. Updated to respond to the business's comment below. We had the diamond taken out of the setting at a legitimate gemologist who provides GIA certified appraisals. The stone when taken out of the setting is 100% an I classification in color according to the experts. When we purchased the diamond 10 years ago the appraisal was done with the diamond not in the setting and it was classified as an E in color by DeScenza. The comment from the business is irrelevant regarding they couldn't properly appraise it while still in the setting at the recent visit. I had it taken out of the setting and it is an I rating not an E. This is not a slight variation to go from an E rating to an I. So either they need to hire new appraisers or they are KNOWINGLY upscaling appraisals to charge more money for stones that ARE NOT of the quality they are stating. I'm writing this to warn others and for no other purpose. I just traded in my DeScenza diamond at a legit business that provides GIA certified appraisals and now have the diamond of my dreams. Please do yourself a favor and find a jeweler that will provide you with a GIA certified appraisal so you don't get hoodwinked.

I needed to find a jeweler to repair my wedding ring and turned to Yelp. Based on reviews, I had…read morethe repair done here and could not have been more pleased with location, the space itself and Stan's friendly, experienced and professional assistance. Needles to say the repair was completed to my satisfaction. When the time came to purchase a tennis bracelet for my wife's special birthday of course I called and made an appointment to consult with Stan. He was more than happy to enlighten me as to why prices are so varied from place to place when it comes to buying diamond jewelry. Suffice to say that I purchased a beautiful piece that day and would recommend anyone make the effort to have a consultation at this business when shopping around for an important purchase. Go see Stan because he is the man!

I received a recommendation to go to Stan for an appraisal. In talking to Stan, I confessed that I…read moreactually wanted to make a slight change in my wedding ring that I was told by another jewelry store couldn't be done. Not only did Stan complete the change, it looks amazing and was done within a couple business days, even with the crazy New England weather. It looks stunning!!!

Jerry is simply a lovely man...he handled two watch bands for me one of which involved getting a…read morenew titanium band connected to a high end Ressence watch and the other a mystery B&M conundrum. He handled both with such decency (as nothing is EVER straightforward!) and resolved them. Lovely craftsmanship on the titanium band as it looks contiguous to the watch itself! It's lovely to meet a business owner who cares and is there for his customers. Highly recommend him and his lovely shop!

Years ago he updated a ring for me and he and his wife were so kind and made my ring spectacular…read more Recently we came in with another ring and Jerry is going to work on this ring. To be continued...

I visited this location recently and I do have to say that I love this location. It is in the…read moreNorthshore mall but when you walk in into the store it doesn't feel like your in a mall because it is located in the inlet near Dick's Sporting Goods. The cases are very organized by color and style Vanessa helped me and she was very pleasant, patient and knew her stones. I went there to return or exchange an item and the process was easy. When I mean patient she allowed me take my time to browse and set asside pieces that I was deciding on and they were placed on a tray. I was back and forth on one large malachite piece which wasn't normally in my budget but by gholly they offer layaway that could be paid either by emailed invoice or walk into any location. I also purchased a VS original Jade pendant. You can always find a unique piece here that fits your style and budget. I would definitely come here again!

This shop is great for crystal and metaphysical jewelry lovers. They have small tumbles & raw…read morepieces, to the larger statement pieces. The women who work here are fantastic. Paige, Stephanie, and Maddie were all super helpful, as well as the blonde girl who left and I missed her name! They're very patient and open to talking about metaphysical properties of all the different pieces, and they have it all! Definitely check this place out if you are into spirituality and metaphysical shops. They have reasonable prices and beautiful pieces, no matter the size or what you're looking for.

Stopped by this store on a whim looking for a white gold fashion ring and was greeted with fabulous…read morecustomer service. The woman working there showed me a few things and I was not that interested. Then she asked me very politely if I would allow her to clean my sapphire and diamond ring for FREE! I agreed and she noticed I had a couple of stones missing which the ON SITE JEWELER fixed within two hours !

I have been in here before to rant and rave about Hind and the absolute best management around…read more However, I'm back to brag about the Jewler Claud! He has been absolutely amazing from the start of our journey with Hannoush. I showed them what I wanted and he created exactly that. He was so patient with me I am so picky and he worked so well with me. My ring was completely custom and my pieces came in separate but he set my ring on a temporary prong and then set it on my custom prong weeks later and did it all within 24 hours. He is absolutely PLEASANT to work with and the entire staff and Jewler is about making their customers happy and they have certainly fulfilled that. I can't wait to work on my bands with them!

I've always had a decent experience here but, CALL before you go. I tried to go there 3x at all…read moredifferent times of day and all different days of the week and they aren't open. I'm shocked the mall lets them get away with being as flaky as they are now.

I always take my jewelry and watches to Barat, always excellent work service and a master craftsman.read more