I had some water damage to my home and the insurance inspector said to have my insurance co contact Baxter Restoration. They completed the work (after having to come back a second time). I was working with Justin Scarlet for the final payment. He was very polite each time I spoke with him. I was waiting for a final payment from my insurance co and I explained that to him. When I finally received word that I would be receiving the final payment, I get a voice message from Justin telling me that Baxter was filing a lien against my property. After many telephone conversations with Justin, at no time was I informed this was coming. I had just sent a payment of $3000 out of approximately $4400.00 that remained on the balance. Then I get this voice message they are filing a lien again my property. I sent a final payment shortly after leaving me with a zero balance. I received an email from Sonya Jenkins at Baxter telling me that I had a zero balance. I then received a check from my insurance company for 441.00 made out to me and Baxter Restoration. Since I had already paid the balance, I needed Baxter to endorse the check and send it back to me. I replied to the mail I received from Sonya Jenkins asking who I needed to send my check to for endorsement since I had already paid the balance due. She has never responded to my question. This company has been unprofessional since the beginning. I would never recommend this company to anyone. read more

Placed on hold for 20 minutes. Finally hung up. Called back. They said it was $250.00 to come take a look at a mold issue. They were recommended by NARPM. Terrible 1st impression. I don't know why NARPM would recommend them. read more

Don't hire these people. I had some roof damage from huracane Irma. I hired this company, they came, put some tart and some plastic covers hold up with sand bags. Two days later the plastic cover blew up with the sand bag and all. I even have pieces of wood sticking out the roof. I called them thinking they were going to come back and fix it, but a lady told me that that was my responsibility, that they already did their job. read more

While taking paneling off one of our walls in our home we discovered mold. It appeared to be due to a previous air conditioner leak. A friend of ours highly suggested Baxter Restoration to help us deal with the mold and restoring the wall. We contacted them and they quickly came out to assess the situation. They finished the demo and reconstructed the wall in a timely manner. We are extremely happy with the quality of service provided. read more

I called Baxter because I needed some spray foam insulation done. my original vendor kept delaying me so i was in a hurry to get the job done to keep my project on time. They came out in a timely manner, gave me a lower than expected bid (lower than the other guy that never showed up) and did it the work nicely and cleaned up after themselves. couldn't ask for more. read more

I was really disappointed with this company. I was assured by the Boca Raton manager that he would oversee the mold remediation of my contents in the condo after the project manager left the company the morning she was scheduled to meet me there to review what needed to be done. I spent 4 days organizing for the crew what to remediate in piles of business books, files, family pictures, photo albums, dry cleaning, laundry, etc. I opted to toss all my furniture to mitigate the cost since the renters insurance refused to cover any of the expense since no active leak was found. I marked with blue tape (per the company's instructions of how to designate what would go to the plant for remediation) 8 folding chairs I use for client workshops. I never got the chairs and no one knows what happened to them. At the plant, I had to go through 14 boxes since there was no communication within the company as to where 3 boxes were that the team filled with a few items they weren't sure were for the garbage or to be remediated. What I found in doing that was that everything was thrown together in a mish-mosh. Once again I organized everything and separated out one box of items I needed to take with me rather than put in storage. The office manager assured me it would be kept separate after I showed her exactly where it was. When I was told a few days later that everything was cleaned and boxed, I came back for that one box and no knew where it was. As they began to open boxed looking for it, once again everything was thrown in as if they dumped one box into another - all different items - and didn't even appear clean. They offered to take it to the storage facility as a way of trying to make up for all of the unprofessionalism and zero communication but even there one of their own employees apologized profusely for how bad it was and took pictures of how the contents were thrown in the boxes! read more

We hired Baxter for mold remediation. We just had superficial mold, but Baxter sent the wrong crew. They sent a demolition crew to start removing our drywall. It took them a week to send the right type of crew. They started on a Friday afternoon, took out all of our dishes and silverware and placed them on the counters. At that point it was 4pm and they left for the weekend without cleaning them or putting them away. We had to go the whole weekend with dishes, pots and pans, and silverware scattered over out kitchen. At the end of the job, I asked them not to take down all of the plastic protection all over the condo because we had a contractor coming in to do some work while we went back to our home in Pittsburgh. They agreed. My wife and I also put up some additional plastic protection. After we left, they removed all of the plastic coverings, including the coverings that my wife and I put up. After our contractor was done, the entire condo was a mess. Baxter was supposed to come back and do a final cleaning, but they never did. It cost us $1,000, to have our condo cleaned. Don't us Baxter. They are a joke! read more

Baxter Restoration is bad news. In March 2019, we had major water damage from our ice marker filter on our fridge it pumped out 40 to 50 pounds of pressure for about five hours. Baxter took forever to dry out our walls, therefore, we had mold that grew. Our kitchen cabinets and bathroom cabinets where water got in were not removed until weeks later. Keep in mind my husband started sucking up water once he found the water damage and called our insurance company. The insurance company notified Baxter and they came out a couple hours later to remove the water. The cabinets should have been removed immediately. All the work was completed June 7th 2019, Baxter notified us they received our insurance check around that time and they needed our signature so they fed ex the check to us and they basically asked us to sign it and send it back through fed ex which we did. Keep in mind we never have seen or even heard about a mold invoice at this time. Then August 19, 2019 we got a phone call stating that we have a mold invoice that needs to be paid. I had no idea how much money this invoice was even after the first call that I received that there was an invoice. The second call that I received was Jared Evans he told me and I couldn't believe this. We were blind sided we were never told that they were waiting on this. Baxter Restration got close to 30,000 and still wanted more. I have heard that we are not the first ones that this happened too. Now we are in a legal battle about a year and half later. Hope this helps you avoid this company so this doesn't happen to you. read more

My HOA hired Baxter to restore our condos after a fire. The fire was in July. It is now November and the work is still not done. I have heard every excuse in the book from these folks. First, they say it takes weeks to get a building permit. I called the city and it turns out they never applied for a building permit and it only takes 2 days. They are always going to do the work "next week" and then it's the week after that and the work has not been done and there are more lame excuses. They encounter the smallest hurdle and the work doesn't get done and there's no communication. I would never hire these folks and wish my HOA would hire someone else so I can go back to living in my unit. read more

I was referred to Baxter Restoration through my homeowners insurance after a window was broken in my home. The technicians arrived quickly and were professional. The job was quick and I was pleased with the work. My troubles have come with the charges for the work. The boarding of my window was $23 in supplies and about $480 in labor. The technicians were at my home for less than an hour yet I am being charged for eight hours of labor. I am still in talks with the company on the astronomical charges that even my insurance company believes are too high. They don't seem to be budging and I will be out over $500 for plywood and a 2x4. read more

I scheduled three appointments with Abbee Baxter to get a quotation on a mold remediation project and he was a no-show. The first scheduled no-show, I left a voice mail on his cell phone and he did not return my call. When I reached him the next day, he asked me why I didn't call his office. He stated that he was not available and didn't have a replacement to do the quotation. The second appointment, he did not have any identification to get through our guard gate and we again rescheduled the appointment for later that evening, which he failed to show up again. I tried calling him on his cell and texted him, which he read and ignored. Very, very unprofessional. read more

We had a leak that destroyed alot of our home and were told by our insurance company that we had to use Baxter due to our policy we can not hire out. We did some upgrades through the renovation process and Baxter charged us $1,500.00 extra without reason, we even spoke to the CEO and could only tell us is was a managerial charge. Which was absurd since we were the best manager we had! We had to watch over everything, the work done from the subcontractors was aweful, there was no craftsmanship or care into what they were doing. They looked for a short cut every step of the way, and at the end they should have done a punch out list fixing what they saw was not correct, instead they asked me to look and let them know. I felt like that is what they do for a living, they should just fix it instead of seeing if I notice. Also, the project managers have NO idea about construction, how can they manage the workers if they have no idea how its supposed to be done? But I have to say, the project manager, Mike, was a nice person. Hope this helps someone! read more