Lacking terribly in customer service. I emailed them asking for a price on a specific jumper that I wanted. All I got back in an email was "the prices are on the web site or you can call the office any time" Ummmmm okay? Thanks for the help. I emailed back and said I see this price, but is that for the whole thing, or a deposit. No email back. read more

Where do I start? I ordered a bounce house 2 weeks in advance. My party started at 2pm and ended at 6pm. My delivery request was from 1pm-6pm. At 1:30pm I called to see what was going on. NO ONE informed me that the bounce house would be late or about it's location. After calling Bay Area Jump, the representative said she would check and see where it is. 20 minutes passed and I called again. She said that the delivery guy's truck broke down and that someone would go save him basically and pick up the bounce house and deliver. Party starts and goes on and at 5:30pm the delivery guy shows up. No apologies or consideration from the company or driver at all. The delivery guy asked us when we would like him to pick up and we were so upset that we told him to take it back in 2 hours. He didn't want to come back in 2 hours so he said he would pick it up the next morning. The next morning rolls around. No calls and no delivery guy. At 9pm on Sunday evening, we get a call from him saying he wants to pick up the bounce house. Talk about unprofessional!! This was the worst experience ever! I DO NOT RECOMMEND THIS COMPANY AT ALL! Such a headache and stress to work with them. read more

We got some awesome sumo suits and a bean bag game from these guys for an outdoor bbq. It was good fun and the people dropped off the supplies on time and set it all up well. The suits were clean and not damage or overused. I do wish that they were more organized on the phone and that you could have the suits for longer than 7 pm if you don't hire then until late in the day (We didn't need them until 5pm, so we didn't get to keep them for very long). Overall, I am very happy that we used this company because it was so much fun playing sumo with our friends. read more

Bay Area Jump - SUMO time! - Party Supplies Near Me

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I'm giving them 2 stars because they had a bounce house & slide combo. The bounce house & generator (you have to rent the generator separate from the bounce house) was not functioning properly. The bounce house deflated 6 or 7 times with kids inside. We had the bounce house outside, in a park, nothing obstructing the generator or the fan. We had to keep switching the plug to different outlets on the generator, after the 6, 7th time it deflated, i was over it. Our party ended 2 hours early. I will be asking for a reimbursement. Rented the tables and its hella flimsy. read more

Bay Area Jump - Party Supplies Near Me

This place was the worst experience they came late the set up crew was very tired and they came and picked equipment early. Oh and I then called when they didn't show up on time they lied and said they would give me a call back to see what was going on with the late drop off never called. Then when they came and picked up equipment early I called the front office to make an complaint they hung in my face I wasn't even rude to discuss how unhappy I was they didn't have any compassion they had none they didn't apologize very very rude people they only refunded me 40 bucks for the inconvenience I paid them 300+ dollars to be humiliated and my son was highly upset I will never recommend them they are horrible unorganized I had an event on 8/2/2020 worst experience ever and I was super embarrassed thanks a lot for the worst experience ever read more

I did not have the negative experience that others seem to have had. I do agree that the telephone customer service is a bit gruff, but they were responsive to my questions and helped schedule early morning delivery because I was nervous the bounce house would not arrive on time for our 10am party. The delivery and set up went smoothly, and pickup was on time and quick. The bounce house itself had a few patches on it, but nothing that prevented the kids from having a great time. I also rented several tables and kids' chairs, which were a little dirty and clearly well worn, but we covered them with tables cloths and they did the job. Overall we were satisfied with our experience. read more

Great experience they were on time and even stayed a little extra time since the kids were having allot of fun, we gave them A bit extra for the extended stay. They were super nice on the phone and prompt emails and made my party planning easy. read more

Bay Area Jump - Party Supplies Near Me

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If you skim through the reviews, the regular thing you will read is how rude the staff is. Unfortunately, that is true. It's usually the staff you deal with over the phone. When you read 1 or 2 reviews mentioning it, you can shrug it off, but when you see almost every other says something like that, and then experience it first hand--then it's a problem. NOW, mind you, I actually spoke to someone on 1 occasion where they were absolutely great and friendly. It was a complete turn around from 2 other times I called. I swear it sounded like the same lady all 3 times. It seems like it's always a "lady" answering. Maybe it is only 1 person and why they are often rude because they have to put up with so many customers, but hey thats the job. I'm serious, if they can maintain the same level of nice and friendly I received on that rare occasion I called, they would have better reviews. Anyways, I rented a popcorn machine, cotton candy, and the deluxe slider jumphouse. As for the products, can't say anything wrong with them. The jumphouse looked a little dated, but still good and I am just nitpicking to say it looked dated. I just mentioned it because if you were to see another that was cleaner/newer the colors are more vibrant. All the products still functioned as they should though. The kids and guest loved it. The driver and his assistant were much nicer than the people you deal with on the phone. In the end, they came on time, products are exactly as advertised, and worked as indicated. So other than that, the minus 2 stars is because of the phone customer service. I normally wouldn't dock points off that, but it was so bad (as others have mentioned) that it was such a turn off. Almost to the point to not do business with them. It is definitely a shame because their drivers and people who setup are much better, and the website is great and detailed, and the products work and are as advertised. Also they probably have the best price in the Bay Area and one of the few approved companies if you intend to use them at a park in San Jose/SCC (Santa Clara County). I do see even worse experiences below so I guess I can consider myself lucky that the only problem I had was with the lady on the phone. read more

I ordered a cute Hello Kitty bounce house and what I revived was a knock off, falling apart (character was missing an eye and the other looked like it was going to fall off any minute) horrible bounce house and the driver was 45 min late for my contract. Luckily I had put on my contract for one hour before the party and one hour after but I never would have expected to need it. I chose this company after reviewing prices for several offering the supposedly same product and chose them due to price - please don't make my mistake. Spend the few extra dollars and get your party needs somewhere else. I only wish I had read other reviews before booking with this company. I'm attaching a photo of what I ordered versus what I got. I'm pretty easy going but not when it comes to my kids birthday and being given this kind of service. read more

Bay Area Jump - Ordered vs received - not even close - Party Supplies Near Me

This is an awful company to rent from!! They never showed up! I had a birthday party today and had received numerous confirmations from them this week. I had a 10:30 am drop off time and at 11:40am when the jump house wasn't here, I called to see where they were. The person on the phone didn't know and said she would call me back after speaking with the driver. 30 minutes later we got a call that the driver had a had gotten a flat tire and that they had no ETA on when our jumpy house would be delivered. I told her that I had rented from the company several times before and needed some sort of a solution since I had 30 kids coming to a party and expected a jump house. I offered all sorts of work around, she was not agreeable. She told me she would work on it. At 1:20pm I called again. I spoke to a new person who said there were no notes in the system but that she would absolutely call me with an update. It's now 8pm and my party is long over and I never heard from them! If you have a special event, rent from someone else! Otherwise don't plan to have your jumpy house when you need it! read more

I never checked the reviews and I'm glad I didn't. I've used this company twice now without a single issue. Driver showed up on time both times. The monsters in jump house was in great condition, no rips or anything. The driver Marc set up and sanitized the whole house for us. There's a discount if you use them on Sundays and if you are a return customer. For booking the jump house for my daughters 2nd birthday I had an issue with booking online and called and it was handled super easily. read more

Bay Area Jump - Party Supplies Near Me

Save your self the headache, the unprofessionalism, the lack of execution for a so called jumper business. These people are a joke and I'm surprised they are even in business. My nephew had his third birthday party and we rented a monster truck jumper way over a month from the event. The day of the event they were surprised that the location of the party was a park. They told us that they didn't know that information and didn't know how they will take the jumper there. (What profesional business doesn't check for that information? They could've declined and/or make arrangements.) when they finally get there (late) the park rangers told us that this business doesn't have the appropriate insurance. Almost 1,000 dollars spent for a jumper that lasted less than an hour b/c of this unprofessional business. They refused to give us a refund, were extremely rude over the phone. Please save yourself the headache and look somewhere else. These people are scammers who lack the basic customer service skills. read more

Do not rent from them! We rented a bounce house on Saturday. They delivered it around 3:30. Our party wasn't until 7 and that 7:30 was the latest they said the picked the jumpers up. So they charged us a extra $40 to keep it over night. On Sunday the said they would pick it up 2:30 to 7. So we are all in bed and around 9:30 we hear knocking at the door and get up to find the men ready to pick the jumper up so. I was so MAD! The charged us $40 extra to have a jumper sit in our backyard unused. I would have had them pick it up on Saturday and save the $40 extra but they said 7:30 was their latest. We called and complained and the lady just made all sorts of excuses. DO NOT RENT! read more

Thank you so much, Tina! I totally booked last minute, morning of event and it was amazing service from Tina. She mad it happened! Evan who was delivering the unit was amazing and arrived early then scheduled, set up the jumper, and was very friendly. The kids were so happy. Definitely re booking for future events. read more

The bounce house arrived in ripped, unsafe condition, and caused injury to several guests. When I raised concerns with the office staff, they said essentially, "It's too late now," and hung up on me. read more

I originally scheduled my jumper to arrive at 11:15am on 9/17 but I get a call the morning of at 7:30am saying the jumper would have to arrive two hours early. So I agreed to 10:00am since the party started at 12:00pm. The jumper didn't show up until 1:00pm and was picked up at 3:45. Not only was the jumper late but they came and picked it up early forcing children to get off and put a halt to the party. DO NOT RECOMMEND and Manager didn't know what to do or what to say to handle the situation. read more

I rented the BIGGEST jump house/waterslide combo I could find for our Block party this week and it was AMAZING!! It was GINORMOUS lol. You can't tell from the dims on the website exactly how big it is, but it was the star of the whole event. For kids AND adults. :) In fact, I was the last person to jump in and slide down. It was the perfect end to an awesome party. :) 4 stars only because delivery was late. That's just a pet peeve of mine when planning events. read more

Bay Area Jump - Jump House / Waterslide large combo. GINORMOUS! :) - Party Supplies Near Me

I rented a 30' pirate ship, a pirate entertainer and some tables and chairs and these guys did it all and it was close to perfect! One thing that went wrong, they delivered a larger ship than I ordered...it turned out ok, as they stuffed it in my backyard anyway, and it all worked out! Kids were happy, which means the parents were happy, and that's what I was shooting for! Thanks Bay Area Jump! read more

Bay Area Jump - Larger than Life! - Party Supplies Near Me

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*DO NOT DO BUSINESS WITH THIS COMPANY* *The jump house arrived filthy and used. There was dirt, leaves, crumbs, and shoe prints all inside the pool area and inside the jump house. *When I called to complain I spoke to Emma who apparently is a manager there, but she was extremely rude. She cut me off and told me this happened because it probably used the night prior and we just needed to clean it onsite. I explained to her that the bounce house was for 3 year olds and with Covid on top of the filthy condition that we did not feel comfortable using it, nor was it my job to clean it. Instead of assisting, she told me the delivery guy was to clean it on site and that it was his job so it wasn't her fault. However he told me he has back to back deliveries and his job is never to do that, that the company should be cleaning them. It was ridiculous and unprofessional how they were going back and forth. * I asked Emma if I could speak to a manager above her to sort this out and she explained the manager would be busy all day and could not attend to me. * I asked her to please not authorize a charge to my card and that I wanted to discuss a refund because I could not use the bounce house, she told me she could not hold off on charging me. *On top of that there were holes and the hose connector was broken so water was splashing everywhere but the slide. Please save yourself the time, money, and hassle. This company should be out of business. They don't care about your safety and don't care about you. read more

Bay Area Jump is the worst company and most unprofessional company I've dealt with in a long time! DO NOT use them for your bounce house rentals! My sons birthday was yesterday! We didn't get any call for drop off. The worst part was just now! At 10 o'clock at night!! No phone calls or anything. My young sister in law came yelling that two people were in our backyard with flashlights on their head! Turns out they walked right in my backyard to pick up the bounce house. Not even a knock at the door. I have a German shepherd dog and when I told him that my dog could've attacked him he told me "I'm glad that didn't happen so I didn't have to hurt your dog"! I'm sorry but excuse me!?!? I called the emergency number to tell them someone was at my house and I was very upset and he told me that "I don't know what to do for you ma'am" and then proceeded to tell me "oh, that must be Jimmy". I informed "Jimmy" that he should be receiving a call and he started to threaten me. So please do not bring this company any more business! read more

If I could give zero stars, I would. I don't usually leave reviews but felt the need to. I ordered a 49er bounce house for my sons 3rd birthday (he's a huge lover of football) and party chairs for my guest. The drivers showed up two hours late, didn't bring the 49er bounce house or chairs. Instead, they brought this incredibly dirty and moldy bounce house that could not be used. It was disgusting. I will NEVER use this company again. There's far better bounce house rentals in the Bay Area. Stay clear of this one! read more

There's no reason to rent from this place when there are so many other options available in the Bay Area. The bouncy castle itself was fine. A bit dirty, like other reviewers have noted, but nothing deal breaking. The bigger issue was they delivered the item 3 hours late into a 5 hour rental window. It basically ruined the party. I called them multiple times to check on the delivery. Each time they made me promises that they didn't keep. They offered to "let me keep the castle for extra time", which ended up feeling like they weren't able to get the castle back any sooner. So the item sat in my yard for an extra day until they picked it up at 9p the next evening. I asked for a refund for the time missing and on the phone they were ok with it. 5 phone calls and 5 weeks later, still no refund. I was promised refunds that never materialized, returned phone calls that never happened, and asked to call back when "the owner would be in" and when I did he/she wasn't around. Just don't do it. Save yourself the time and energy. read more

Whatever you do, do NOT use Bay Area jump! We booked them from 10 a.m. to 6 p.m. for my son's birthday party. He'd been talking about the bounce house for months. Bay Area Jump showed up 2 hours late and missed the party. Zero help was made to try to be accommodating and it was very clear no one cared that they didn't follow through with the order. One of the worst experiences I've ever had. I should have read these reviews before booking! read more

Big fan of this company for now on. I scheduled a face painter a few days before my daughters bday party at her school. She sent me text message an hour before the party saying she was in labor. OMG! I have 17 4 year holds with their heart set on face painting with pizza. I called this company immediately and spoke to my life saver Rebecca who went above and beyond to track down a face painter to get to the school within 45 mins at this point. I didnt have to disappoint my daughter or her classmates they had great time and looked super cute. I dont know face painters name but she actually stayed longer then scheduled until all kids were done. Thank you to both of them read more

Please, take your business elsewhere. DO NOT USE THIS COMPANY. (This review is cross posted to their San Jose branch as well. As I worked with both of these branches in the incident described below.) If Yelp offered zero stars, this company would be receiving that. We ordered a jump house for a 3 year old's birthday party. The driver arrived over an hour after the party had started. He only arrived because we kept calling and asking where the jump house was and that the children were waiting for it. I have no doubt that he would have showed up even later had we not been blowing up his phone with calls. When he arrived, he was rude about being late, as if it was OUR fault that he was late and that he didn't need to apologize for it. Fast forward to pick up time, at 6PM. We waited until about 6:15 before we called him. He would not pick up the phone calls from any of our numbers because we had called him from it before. Once we blocked our numbers, he picked up immediately. The party was at a park and we were all done cleaning up and ready to go, but the jump house was still set up. When I finally got him on the phone, he told me that our time was later because the contract states a 3 hour window for pick up. When in fact, I had the contract in front of me, and nowhere on the contract did it state a 3 hour window for pick up and drop. He tried to tell me that it is on their website - it isn't, at least not about park pick ups. He was incredibly rude and even hung up on me. When I called the 24 hour line, the manager on the line was equally as unhelpful and rude. Eventually, the jump house was picked up, close to 7 PM. Take your child's birthday planning process elsewhere. Do not use this company. They are rude, inconsiderate, and unprofessional. (I mean, if that's the kind of business you want to work with, then, by all means, use Bay Area Jump.) read more

CUSTOMER SERVICE LACKS!! Do not book here! They just want your money & don't explain grace period to drop off and pick up. People who answer are RUDE & in accommodating. I don't ever plan on booking with them again. They were last minute. I bought I 12x12 and got a 10. Person delivering didn't call and let us know they were late after party was over they said THREE HOURS for pick up. Pick up was 7PM, I'm not waiting until 10 for you guys to come get your $h!T I don't want to deal with y'all or your people delivering! How are y'all even in service is beyond me!! DO NOT BOOK HERE. It's not hard to run a business if it is don't have one!! It's not hard either to do customer service, you don't like your job find another one. Person who booked was named TINA. They just want your money & don't care about complaints. I don't want their crap on my property ever again. read more

If I could give them zero stars I would. They are so rude and unaccommodating it's ridiculous. Don't waste your money! I called to check for availability and he was so rude he wouldn't even let me tell him what I was looking for and they don't allow pick ups and they charge a no refundable fee of $100 literally for nothing. This place is a complete ripoff don't waste your time or money much better places in the area! read more

Bay Area Jump is the absolute worst!!!! If you need a moon bounce, DO NOT BOOK WITH BAY AREA JUMP. It was my son's 3rd birthday party this weekend. We rented a moon bounce for the day as that is all he wanted for his day. After 20 mins late I called BAJ and they said they "could not get a hold of the driver." They said that they would continue trying to reach him. After an hour (when our guests started to arrive) I called again this time asking for other solutions. Is there another driver that can drop off? They say "NO." Ok, can I come to the wearhouse to pick one up? "NO, our policy is someone needs to blow it up for you." After a couple hours into the party it became clear that BAJ is not going to get a bounce house here. You can imagine the disappointment and confusion from a 3 year old at this time. That is just the beginning. Customer "service" at BAJ is a complete joke. I talked to 2 or 3 people there, each of them rude and unhelpful. I ask to speak with a manager and told she won't be available until monday. Monday morning arrives. While I'm on hold I get a call from the wearhouse manager. He is asking when he can come pick up his bounce house. This guy didn't even know that the bounce house was never delivered. We end up hanging up as he "does more digging." Eventually he calls me back and says that our driver had to go to the hospital on sarturday and that's why we didn't get our delivery. I then ask to speak to an owner, or someone who can make decisions and issue refunds. He says the business manager will be in at noon (still monday). 12:30 rolls around I call again to try and speak to a manager. I get intercepted by another rude customer service rep who tells me the manager is stuck in traffic in Marin and that she won't be in until tomorrow. When i say that is unacceptable and i need to speak with someone now, she asks me to tell me what happened. As she digs through the notes from the weekend, she reveals that our driver had "2 blowouts on the road" that day which is why he couldn't make the delivery. So i now have odd conflicting stories. Was he hospitalized or was it car trouble? Doesn't really matter which it was, what is important here is a company that would rather lie to me than try and address what really happened and try and solve it. What is the most frustrating and mind numbing aspect of this story is, BAJ offered zero solutions. There is no backup contingency plan with this company. How could your business be so fragile, that one guy is unreachable and the entire operation falls apart? I realize that accidents and unforeseen problems do occur, I am a rational and understanding person. When these accidents do occur, BAJ needs to TRY AND FIX IT BY HAVING A FUCKING PLAN B!!! Long story short this company ruined my sons 3rd birthday and has made no effort to make good on their failure to deliver. There is plenty of competition in this industry. I implore you, DO NOT DO BUSINESS WITH THESE PEOPLE. - Pissed off Dad read more

Urge you to run from this company. Booked an inflatable for our kid's bday party and they arrived hours late. The party had already started and they were not able to tell us where the driver was or when the inflatable would arrive. When it finally arrived we had to help set up as there was only one driver and it was at least a three person job to set up. Should have read the reviews. Such a disappointment, shoddy business and poor customer service. read more

If I could give zero, I would. First the jumpy came over an hour late by a nice driver who said this was his first day with the company and would be his last! Then the jumpy house collapsed on the children while they were in it 3 different times! We called customer service to tell them about the jumpy not staying inflated and they said to call the driver. The driver then brought a new generator (much larger) and the jumpy worked. But not until after it was an hour late and deflated for over an hour during the party. Not to mention half the kids were scared to get back inside of it for fear of it collapsing again! I then called customer service the next day and spoke to a man named Race who was extremely rude, accused me of lying and then hung up on me. I have used this place for years prior to this experience so something has changed here and this place is now worthless. read more

If I could give ZERO stars, I would. The jumphouse that we ordered for my sons first birthday party was ABSOLUTELY FILTHY! I am talking 3 paper bags worth of garbage that we had to clean out of there. Deflated balloons, plastic sun glasses, cheetos EVERYWHERE! They say that they sanitize for COVID safety, but these jump houses are not even picked up! When I called to speak to their customer service, the manager told me that I should have inspected it before the driver left. I'm sorry, I am getting ready for a party. Isn't that the job of your employee? Didn't I pay for a guarantee that the service I paid for would be clean and useable? She did not want to hear this and began SCREAMING at me and hung up on me TWO times. Never in my life have I had such terrible customer service. Do yourself a favor and do not rent with this company. Disgusted. read more

Not deserving of any stars! Unfortunately, Yelp doesn't give me the option of giving them NO stars! Beyond horrible customer service! Rude as hell lady on the phone. I can go on forever on how horrible the customer service is, but they are not worth anymore of my time. Go elsewhere! You have been warned! read more

I have never rented bouncing house but on my daughter's birthday I decided did something special for kids. The best service at BAJ, early drop of and late pick up is a great, CLEAN equipment and fast installation and removing ( 10 min actually). My daughter and her friends was very happy. I definitely come back for your service again. read more

Just as many others, CUSTOMER SERVICE IS DEPLORABLE. They were over 30 mins late in delivering the bouncy house and then were OVER ONE AND A HALF HOURS LATE for picking it up. When I called the main number to let them know that we could not wait any longer for their driver (who he claimed was not answering the phone) he said I had to continue to wait until the driver showed up. We were cold, it was getting late and I had small children waiting to get in bed. Shameful! read more

i scheduled a jumper for 9-4-22 for my cousins bday and i called the morning of the party to see if it was coming and i took a screenshot of mw ordering the jumper and when i called they said my order was jot there and my cousin cried on her special day. They also dont have enough drivers. read more

If I could give zero stars, I would. We rented a jump house for a birthday party and the driver, Felipe Rios arrived over an hour late and probably would have been even later had we not called to let them know that the jumper has not arrived. We had guests wondering what happened and children standing around looking for a jump house. He was unapologetic and rude. When it was time to pick up, they also came late. We couldn't leave the park after we've cleaned up because the jumper was still sitting there to be picked up. When I called Felipe, he gave me an attitude claiming that our pick up time has been changed because our contract was altered when he delivered. When I tried to tell him that isn't the case, he started arguing that he doesn't have to pick it up right away because he has a 3 hour window. I let him know that this information he's telling me was not written in our contract. We were not about to sit at the park and wait until he decides to come pick up the equipment. He became agitated and hung up as I was speaking. When I tried to call him again, he didn't answer, so I used a different number and he picked up. He was very rude and unprofessional, and told me to take it up with his manager. We are never using their service again. read more

Thought I'd add to the many one star reviews: Late delivery by over an hour with zero communication, late pick up by 9 hours with zero communication. The only mild clarity I got was when I reached out multiple times and was met with excuses (my favorite one being that the company's drivers sometimes go home and take a nap because they are tired) and some aggression from what I assume is unfortunately the owner or manager. Not one apology or shred of understanding on the customer's behalf, and from all the other unhappy one star reviewers it seems as though many feel similarly. With such disappointing business etiquette and the customer service of a 5 year old throwing a tantrum, I am surprised this place is still in business. read more

If I could give this place no stars I would!!! I should have listened to the other yelpers on this one but specifically wanted a bounce house they had...still kicking myself on this one. I reserved a bounce house for my son's birthday party. I requested the bounce house be delivered at 11AM, one full hour before my party. I asked if this would be sufficient time for set up, etc. The person I spoke with assured me it would be more than enough time. A couple days before the party, I received a call regarding the delivery which would be between 9AM-1130AM. I asked why it was until 1130AM when I specifically asked for an 11AM drop off. The person explained that extra time was a late window in case the driver was running late, but assured me the jumper would be there by 11AM. Yeah right. Day of the party comes and at 1130AM, still no jumper and no call from the company. I called and was told the driver was going to be 15 minutes late. At 12PM I called again because the bounce house still hadn't arrived and was told again the driver was having car issues and would be 15 more minutes. The third time I called at 1230PM and again was told the driver would be another 15 minutes late. During each of these phone calls, I had to call to check the status and the person I dealt with didn't seem to care. "There's nothing I can do about it" You've got to be kidding me, right? Finally the bounce house arrived at 1240PM, almost 2 hours after the time I had reserved it. Our party had been going almost a full hour before the bounce house arrived. I had to explain to my son and his friends why the bounce house I had promised him was not there yet. When I told the driver he was late, he shrugged his shoulders and said "I know" Still upset, I called the next week to complain and spoke with Emma who identified herself as a manager. She was rude and didn't seem to care and said she had to talk to the driver to find out why he was late as it was not noted anywhere in their records. She acted like I was lying, what an insult! She even had the nerve to say "Well you reserved it for 11AM but the party didn't start until 12PM so really you only went without for 40 minutes." Seriously?! You would think a place that deals primarily with children's parties would understand the urgency of being on time. Also, their customer service is crap. At least pretend you care when a mother is calling frantic about the whereabouts of the item she has already paid for. Bottom line, don't be like me! Trust the yelpers, this place is shady and should be shut down. I've already submitted a complaint to the Better Business Bureau and as noted below, in someone else's post, they already have an F rating. read more

Five bright red stars!!! Delivered on time.....picked up on time. I ordered a Teenage Mutant Ninja Turtle jumpy castle for my 30th birthday in Golden Gate Park. FOR ME!!! I had grown ass adults jumping in this castle. True Story. Best birthday EVAR!!! read more

I reserved the unit that my kids wanted weeks in advance. I even changed the date of the party from Saturday to Sunday because the unit they wanted wasn't available on Saturday! then I got a voicemail a few days before. I called back and nobody knew what I was calling about even though I was returning their call and voicemail! Then they called me back again to say the jumpy house had a hole in it. When I said I was frustrated they said " well, it's not our fault. We can bring it with the hole if you want'!" So unprofessional! Then, we picked a replacement. Then I got a call from them the afternoon before my party to say the replacement jumpy house also had a hole in it! I used their company last year and had no issues. Everything went smoothly last year, which is why I gave them my return business. But after 2 jumpy houses having holes and the office staff having an unprofessional attitude I will not be giving them any more of my business or recommending them to other people. (I had no issues with the delivery people or the quality of the jumpy house, but that's not enough to make me give them more of my business) read more