I feel compelled to write this review because I am haunted by my negative experience every time I pass by this office. I first visited in June 2023 for a check-up and cleaning. Despite my complaints about painful teeth, Dr. Su immediately recommended periodontal scaling and laser cleaning, which wasn't an immediate concern for me. My insurance was nearly depleted from the cleaning I didn't want, and I had to pay out of pocket for the laser treatment. I repeatedly asked about my painful teeth and was eventually told that a tooth, which wasn't bothering me, needed a crown. When I requested a treatment plan, they told me the don't send these to patients and they were waiting for insurance to respond. Despite corresponding with them for over two months, I still did not receive a cost estimation for the crown. I then requested my records for a second opinion as I was being offered no solution for the pain I was experiencing from my other teeth. They refused to send them directly to me and ignored my home dental office's request until they were threatened with a board report. Their response was passive-aggressive, implying "any competent dentist would run their own tests." After that, I knew I couldn't go back, as I feel they would retaliate for me seeking a second opinion. This experience showed me that they prioritize expensive procedures over patient care. Although the practice may look professional, their treatment of patients seeking a second opinion is unprofessional and greedy. The other negative reviews about this place SAY THE EXACT SAME THING. Listen to them, and if you know how to advocate for yourself, avoid this office. They will take advantage of naive people. read more

I visited Bay Area Smile on April 3rd for a dental filling. The doctors here are exceptionally professional, welcoming, and attentive. I chose this clinic because I had previously had fillings done twice at another dental office, but they fell out within a week or two. That clinic blamed it on my teeth, but based on my wife's recommendation, I came to Bay Area Smile to have a similar tooth repaired, and it's been three months now with no issues - it's still intact and looks great. I've been to many dental offices before, but my experience here at Bay Area Smile has been the best. The entire process took a little over two hours, including a thorough cleaning procedure that I can't recall all the details of, but I do know they were very meticulous about disinfection and cleanliness. Overall, I am very satisfied with Bay Area Smile's service and results. I highly recommend them to anyone in need of dental care. read more

Bay Area Smile - before filling - General Dentistry Near Me - San Francisco, California

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Above and beyond! Our little 2 year old broke his tooth on a balance bike accident. It was Saturday at 5 pm. We called Bay Area Smile and they took us in at 6:30 pm, their closing time. Dr. Su and her team helped our little one stay calm. He ended up getting the tooth pulled and my son didn't even wince, he was made so calm by the staff, we were out of there so fast. As a parent, I was horrified to have this happen to our toddler, but they were just so reassuring. Dr. Su is super experienced in pediatric dentistry. I am infinitely grateful. Giving them all my business because they really helped my family out! read more

Updating to 4* from 5. Dr was good, overly cautious but she diagnosed me for a cavity filling that wasn't required. I got another X-ray done by a friend of mine, who is an experienced dentist and indicated it isn't required. As well, I never had a dentist perform a cleaning services. Usually it's a dental hygienist but my last dental cleaning in mid 2023 was performed by the dentist rather than a dental hygienist. It made me feel like they were trying to cut costs down. Regardless, dentist is knowledgeable but in my opinion, very overly cautious. read more

As someone who had been intimidated by dentists, I've had such positive experiences with Dr. Su and her team. She always takes the time to explain everything and keep me well-informed throughout my treatments. Recently, I needed a series of appointments (for a root canal & cap) before a long vacation, and Dr. Su went above and beyond to accommodate me in her schedule. Would highly recommend her:) read more

Dr. Su has taken care of me for a few years now after a referral from a local friend. She took me in when I had a badly broken tooth, but she's a one stop shop ~ since then I've had services from regular checkups, orthodontics, veneers, whitening, deep cleanings, fillings, laser, and crowns done. She always takes the time to explain and show me what she sees to help me make an informed decision and finds solutions to problems. It helps to have a dentist that cares, and who I trust to go to! read more

I feel obligated to share my experience with this practice so you can save your money, time, and sanity. Bay Area Smile will do anything they can to convince you that you need multiple crowns, deep cleanings...anything to get you to spend more. When you push back and ask questions, they'll double down and tell you that you're the problem. After undergoing one crown with Bay Area Smile, which was likely unnecessary and caused sensitivity in my tooth (so much that I can only chew with the other side of my mouth), I got a second opinion from a trusted dentist who my family has known for years. He told me that the four additional crowns (four!) that Bay Area Smile insisted upon, as well as the two deep cleanings (each costing $300 out of pocket), scream "overpractice." He went as far to say that I should report them to the Dental Board of California, because if they're doing this to me, they're doing it to other people. I will say two things: the crown was done well (I'm sure they do a lot of them) and they were great at scheduling (to get people in there as much as possible). Something has to pay for their super nice office. I'm heading to another local practice where I've heard I can get regular cleanings without being upsold at every opportunity. read more

Finally, their new location on 1690 Pine Street. Beautiful office. Clean and bright and no more scary elevator. read more

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Best dentist visit ever! The office is really nice and clean and the staff was so friendly and welcoming. Dr. Su is amazing. She took so much time explaining things and educating me, I've never had a dentist do that before. I look forward to continuing to come to this dental office. read more

If you are experiencing toothache, go there. If you are looking for a good dentist, go there. The most professional and kind dentist I have ever known. Taking care of you like a family. read more

Dr. Su is a miracle worker! I had a little too much fun on a bachelorette trip and chipped two of my front teeth.. I was horrified and called every dentist in town and so glad I found her! She gave me my smile back and is now my regular dentist. Her work is impeccable and I love that she's so patient and thorough and takes the time to answer any questions you have. The new office is beautiful and her staff is always friendly. Highly recommend! read more

We been with Dr. Su for 10 years now ever since we moved to San Francisco. My husband and our kids also see her. With my husband's never ending dental needs, and the kids replacing their baby teeth, we see Dr. Su often and sometimes every couple of weeks. Feels like we are visiting a friend than seeing a dentist. Dr. Su and the whole staff are very friendly and nice. She is very detailed during our exams and always recommend what is best for us in the long run. It is so hard to find a good dentist or a doctor in San Francisco. I am just so glad to have Dr. Su as our family dentist. read more

I love Dr. Su. I have been seeing her for years. As a child I ate way to much sweets and my teeth just grew worse and worse through time but she saved my smile. I used to see her at another place but this is her own place where she calls the shots. I love the way she numbs her patients, I have had many horror stories as a child before I had her. Before I could literally feel the needle being jabbed into my gums and it was awful. I will never forget that pain but with Dr. Su she numbs you up just right and you don't feel a thing. It is amazing. She always does things in the interest of the patients. She will give you choices and won't nag you about doing something else. Her fillings are great too. I have had dentists who added fillings that were flat and deteriorated through time but with her she adds fillings that look exactly like the tooth, she adds the natural curves of the tooth and makes it look real. The fillings she put in my mouth 10 years ago are still just the same as they were the first day. She is a great caring dentist that just wants you to have a perfect smile, isn't that all that we need? =] read more

I've been with Bay Area Smile for years now and they recently moved their office and it's super clean and comfortable! Of all the years I've been at Bay Area Smile, all of the staff are very patient, welcoming, and nice. read more

PRO: - Painless! "What needle?!" - Professional and well-equipped - Great collaboration with her dental assistant - Artistic hands and impressive craft - Cares about her work, patients, and staff - Did overtime work on a Saturday evening for an emergency, first-time patient - Fair.... no, better than fair.... pricing! CONS: - Building seemed old (but has nothing to do with the profession and treatment) ============== I chipped a part of one my molar tooth at 530 pm on a Saturday while visiting San Francisco. It was not just any Saturday; it was the weekend before Thanksgiving when most were leaving town and work early to prepare for their holiday festivities! I was not in SF for just a weekend visit, but I had just learned I was unexpectedly going to be there for the 2 weeks (to help family recover from surgery). I was a visitor in a sort of unfamiliar town, and the day and time was the worse. (My family's dentist was closed for the week; my friend's dentist won't open until Tuesday.) While I was prepared to have to wait through the weekend to find a dentist, I went to Yelp to see who if my luck could find one willing to take me in. By the time I called Bay Area Smile, it was around 6pm already. (Google.com listed them as closed, but Yelp had them posted as open until 7pm.) The lady on the other line was professional, but mentioned they had just taken in their last patient and the soonest they can book me was for Tuesday. Okay, fine, I booked it. I didn't have my dental insurance info handy with me when I booked my appointment, but realized I can get all that info using a mobile app. After calling a few more dentists around, I called Bay Area Smiles to provide my dental insurance info. A different voice answered and the man on the other lines said they can take me in as long as I get there by 6:30pm. Really???!!! Done. Despite having dental insurance and being a first-time patient, they were unable to verify my insurance due to the time & day. Totally makes sense. I was dreading to have to pay close to $1,000. I had no idea how much these stuff costs - x-ray, photos (I didn't expect that. My Beverly Hills doc didn't even do that for me!), anesthesia, overtime, being in San Francisco, and all the other things. They worked on my tooth until 8pm (again, I have to mention, this is on a Saturday night before the holidays) and my bill cost less than the cheapest iPad you can buy on a Black Friday. That was the icing on the cake. No, the real icing on the cake was how good her work was. I was not keen on the first impressions I got on the building she was in, but, boy, was I reminded that -- first impressions don't mean a thing when you're dealing with real talent. I have not been happy with my last two dentists of the past 3 decades -- one was smack in Beverly Hills's Golden Triangle because I wanted a dentist who catered to prickly people and had state-of-the-art equipment. Yeah, he catered to big celebrities too, which made my visits amusing -- but he I felt his needles and up-sell. All 3 dentists in my past have had great first impressions, wonderful locations and waiting area -- but I would not mind flying all the way to SF to see Dr.Q. Su. I later found out she had a good chunk of years prior to starting her own practice as a pediatric dentist. I love that. I think every dentist should have that same experience. No wonder I didn't feel her needle at all. She made me feel like I shouldn't mind or dread seeing a dentist. In summary, I highly, highly recommend her to anyone in the San Francisco city or Bay Area. After inspecting my tooth and taking photos of it, she showed me what's up and talked me through options and what kind of dentist I should look for in Los Angeles for a more permanent solution. She knew I was not going to be a returning patient, yet she gave me the care and service as if she's been taking care of me for decades. You know, I may just surprise her and return to her... and send you all to her as well. PS: Her dental assistant was also as impressive. I was observing their communication while they worked on me. She had a great and very pleasant attitude. read more

I had a teeth cleaning here a year ago. I was told I needed a crown and but mistakingly thought they said a filling. I asked for my information so I could get a second opinion. The second dentist agreed. I called to make an appointment a year later and I was told that they will not take me as a patient because of "trust issues." I work in the health care industry myself, it is actually encouraged to question your providers and get a second opinion-not get cut off as a patient. If you want to advocate for yourself and question what is being done to you, do not go here. read more

I've had throbbing mouth pain for three days and was hoping it would miraculously go away on its own. This afternoon (Saturday) it got unbearable and I called about 10 dentists hoping someone would take mercy on me. After my 9th rejection, I was terrified. Enter Dr. Su and team. They listened to my symptoms and booked an appointment for THE SAME DAY, at 7pm on a SATURDAY. Incredible. I'm always nervous going to a new dentist and Dr. Su and team put me at ease. Dr. Su's diagnosis was thorough and very scientific. I'm so impressed that she got to the bottom of what is going on for me. I need to see a specialist to correct the pain, but once I've had that work done I'll be right back to Dr. Su. There's a before and after book in the office of Dr. Su's work. After she showed me photos of my current molars and fillings, I realized that my teeth are definitely the "before" type (gross! Sad!) I can't wait to come back to Dr. Su to take care of my mouth so I can have (lovely! White!) "after" teeth! read more

I recently changed to Dr. Su because I was not happy with my old dentist. I initially chose Bay Area Smile because it's convenient location for me. I was so impressed by Dr. Quinn Su and her staff. The facility is very nice and clean, and the entire staff is very professional and friendly. Dr. Su took almost three hours to examine my teeth on my visit and recommended things other dentists never pointed out. I highly recommend Bay Area Smile to anyone who is looking for a great dentist. read more

Dr Su is the dentist who other dentists trust, see for their own dental needs, and recommend. When I first moved to San Francisco, I asked a friend who was in dental school at the time for a recommendation, and without hesitation, she recommended Dr Su. Since seeing Dr Su as my dentist regularly for 10 years, my teeth are in the best condition that I can recall. I have teeth that are extremely prone to developing cavities. I have developed only one cavity in the last five years (versus a few every year when I lived in Boston seeing a so called top notch team). I always highly recommend Bay Area Smile to all of my work colleagues -- all love her and still see her. And many have since added new family members as patients as well! My 2.5 yo son is great with going to see Dr Su because she and her team are extremely patient and kind -- he never protests. She and her team know what works with the little ones (e.g., Thomas the Train videos and sugar free chocolate flavored cleaning paste). I can't recommend Bay Area Smile enough for both adults and children. read more

If you're looking for a dentist who's honest, takes pride in their work and makes you feel like your teeth were their own, then you're in luck. Hello Bay Area Smile and Dr. Quinn Su! =) I've been seeing Dr. Su for a few years now and am completely happy leaving my teeth in her capable hands. Whether it's just a routine cleaning and checkup, a filling or something more involved, I know I'll be taken care of. It's a small office so you'll know you'll be taken care of. If the above doesn't convince you, then maybe the fact that the dentists in my family go to Dr. Su. That's like getting sushi recommendations from a sushi chef or directions to the north pole from Santa Claus. They know the real deal and now you do, too. read more

Dr. Quinn Su was recommended to me by a friend, who is a dentist herself. My friend has her entire family (siblings, cousins, parents, aunts/uncles, etc...) visit Dr. Su (including her mom, who flies to SF from LA for dentist appointments). During my first visit with Dr. Su, she was incredibly thorough and provided a detailed explanation that included photographs and x-rays of my teeth. Unfortunately, I had two cavities, but she did an amazing job filling them. She restored both the cavity and the parts of my teeth that had worn down when I grind my teeth at night. She showed me before and after photos of the teeth and it looked like a brand new tooth when she was done. She did an incredible job in matching the color and shape to make it look like I never had a cavity. It was truly amazing! I'm recommending Dr. Su to all my friends and family. Even if you have a very good dentist, it's worth switching to Dr. Su. I've already referred two friends and it's only been 24 hours since I got my filling. read more

Dr. Su was so kind and thorough. I would recommend her to everyone. Shes so professional and efficient. Her assistants were very kind as well. I could tell that she cared greatly for her patients. The office was so clean and aptly decorated as well. The cost of the operation was really fair as well. I'm so glad I went to her to get my teeth fixed! read more

Dr. Su and her team are meticulous, caring and highly knowledgeable. They take the time to educate you and tell you what's going on. I refer anyone who will listen to me! read more

Dr. Su and her staff are great. I agree with what's been written in previous reviews.. Dr. Su is a skillful, compassionate, professional, and thorough dentist. I knew I needed a good deal of work. We're half way done and I'm not dreading my next appointment. read more

Bay Area Smile - pleasant view from Dr. Su's waiting room - General Dentistry Near Me - San Francisco, California

Dr Su is an exceptional dentist. I have gone there for extensive work and she always takes her time to do things right. Numbs you perfectly...you don't feel a thing after that. Dr. Su and her team are super attentive to your needs. I recommend Dr. Su to anyone needing an excellent dentist. She has amazing results. read more

Yeah! I feel free to smile again! As I grew older my teeth started crowding, looking yellow and most important for my health, getting harder to floss ~ Bay Area Smile, with Dr. Amer and his staff changed all that!!! They've been generous with their time and expertise and always explained everything that was happening! Teeth-wise and cost-wise! I love the newest aligners and people can't really tell when I'm wearing them. Given the sets of upgrades is straightforward and cuts down on office visits while making great progress! Scheduled changes are very easy to switch out ~ and Dr. Amer and staff have always been available if I had any questions. Being on my last 6 weeks is exciting and I feel like the year has gone by quickly. Dr. Amer helped with the finishing touches by "artfully" evening out some of my front teeth by using a bonding material to fill in chips, etc. making for an even more perfect alignment/look! Part of my regime has been using a whitening agent from Bay Area Smile in the aligners at night ~ so along with straight teeth ~ I have much whiter teeth! Bright white straight (easy to floss!) teeth makes me feel years younger and my family/friends say ~ look younger also! Thank you Bay Area Smile! read more

Dr. Quinn Su is THE most amazing dentist I've ever been to. A friend of mine suggested I see Dr Su when I was looking for a dentist 4 years ago and I am so grateful. My friend called Dr. Su the "dentist's dentist" and I can see why other dentists trust her with their dental care. Dr. Su is extremely thorough and takes her time to do things well rather than rushing through things. During my appointments with her, she also spends time to show me on xrays or photos she has taken during the exam my trouble spots. She explains everything to me and also gives me the various options I have for taking care of any cavities, cracked teeth, or gum issues I am having. She and her staff are so helpful and explain to me about my insurance coverage and help me work out the smartest plan to maximize coverage. And whenever I had to fix the cavities or cracks I had in my teeth, Dr. Su does an amazing job and meticulously makes sure everything looks and fits just right. I always come out of my appointments so much more knowledgeable about my dental health. I have never had a dental experience like the ones I have with Dr. Su. Usually I only see a dentist during the exam and an assistant does the cleaning. Not with Dr. Su. Dr. Su does everything herself with the help of an assistant and spends so much time with you. She is so careful about doing things perfectly and prioritizes educating you about your teeth. She is very conscious about your comfort when she's working on you and will check on how you're feeling throughout any procedure. An additional bonus about her office is that she and her staff Bonnie and Jim are incredibly friendly and helpful. All three of them really get to know their patients and treat them like friends. And they are extremely responsive whenever I have a question. I really can't express how much I love this office. Yes, I'm saying this about my dentist and her staff! I have been going to Dr. Su for 4 years now and have referred her to almost everyone I know. The friends of mine who have gone to see her have also told their friends about her. I now trust only Dr. Su with my teeth. If you are needing a dentist (or even if you're not), go see Dr. Su. You won't regret it! read more

Came here on an emergency visit when my partner hurt his tooth at 3 pm on a Saturday afternoon. They kept the office open for us and treated him so nicely, did a wonderful job, so much so that I booked myself a cleaning/xray appointment for Monday afternoon. They really went out of their way to make sure our insurance would cover the procedure. Dr Su and her staff are friendly, professional and respectful, the offices are as pleasant as a DDS office could possibly be. Will continue to be a patient here! read more

Dr. Su is AMAZING! She embodies everything you want in a Dentist. Professional, personable, compassionate,extremely skillful, and a perfectionist. I've been going to her for years. I also had the opportunity to work with her before so I got to see how she works in the background too. Not just from a patient's view. Composite filling are done to look like your actual teeth with ridges and grooves which takes a lot of artistry and she does it painlessly, too. I know it may seem exaggerating, but it's actually not. I'm just impressed with her skill and I know a lot of dentists. Dr. Su is also known to take her time with her patients, she doesn't rush through visits and this also allows her check on your wellbeing. She worth the wait for, trust me. I highly recommend "Bay Area Smile" to everyone! read more

Let me start this review by saying that I hate seeing dentist since I was a child (still remember that times when my father had to bribe me to go see them) and having my share of bad dentists in the past certainly did not help. I started seeing Dr. Su a few years ago after I suffered severe pain for a few days after having a root cannel done by another dentist whom I no longer see. Today, my wife and daughters are also her patients. Yes, she is that great of a dentist. Her office is clean and the people working there are courteous and accommodating. More importantly, in addition to being knowledgeable, Dr. Su is very gentle and careful in what she does. She really takes her time making sure that everything is done correctly instead of treating you like a number. She is highly recommended !!!!! read more

Dr. Su is the best dentist I've had. Even though I've moved I continue coming back. She is attentive, knowledgable and highly skilled - my wisdom tooth extraction was painless and easy in her hands. She even called to follow up and make sure everything was fine. read more

Dr. Su is AMAZING!!!!! I have a horrible fear of going to the dentist and this trip was no exception. Went in for a filling and while most dentists spend an hour max, Dr. Su was so meticulous and spent 2 hours making sure my tooth was perfect. She's definitely got magic hands because I honestly didn't feel the needle at all!!! This was by far the best dental visit I ever had. read more

Dr. Quinn Su is truly an amazing dentist. I admit I have a fear of the dentist, but she completely put my anxiety at ease the second I sat in the chair. She is very gentle, compassionate, and thorough with her exam and cleaning. I had an old white filling done many years ago that was starting to yellow and dull. I was so self conscious about it, that I didn't like smiling! She helped me replace it...the difference was like night and day! You can't even tell there's a filling there now. She really has an eye for what is esthetic, and she really takes the time to make it look perfect (other dentists will definitely not do this for you!). Dr. Su is a true artist, and I HIGHLY recommend her! read more

I rarely write a review for people. I have to say what a positive experience I had with Bay Area Smile! I am a dental hygienist. I live in San Jose and would commute to S.F. because of Dr. Su and her team (Irene, Lena, Nga, and Bonnie) are AMAZING and competent!!! I had traumatic dental experience when I was young, but the experience I had from Dr. Su's office was different, very pleasant and painless. Dr. Su delivers painless injections :) and her composite fillings were beautifully done like original teeth. She also helped me replace two crowns that were difficult to perform which most dentists would avoid. I appreciate her taking the time and went over her lunch break to make sure she and I are happy with the result. Not only I am impressed with her skills, I love the way she communicates with her patients and staff. I was referred to the office by a friend, and now I highly recommend people to check out Bay Area Smile. read more

Dr. Quinn Su is a great dentist. I have been seeing her all these years. She really cares about her patients. She is very skillful, patient and personable. She takes time to work on your teeth and try to explain each of the procedures. My 2 kids are also under Dr. Su's care. read more