Interim review: Exam done and eyeglasses ordered 8 days ago. Order just sent to lab yesterday. No explanation for delay, no apology (and the place isn't cheap). Hope the eventual results are better than this lapse suggests! Final review: Eyeglasses ready 20 days after ordering. Business phoned to apologize for delay (and notify me I'd been overcharged $100), but only after I posted the above interim review to Yelp. Never received an explanation for the slow service, even upon collecting product in person from store. On the plus side: Good product, on-the-mark prescription (done by optometrist onsite), and very helpful assistance from two office staff when selecting frames. So, good outcome (ultimately), but can't say I'd feel comfortable doing repeat business with them. With regret, overall rating therefore remains 3 stars. read more

I'm so glad I found Dr. Liu and his team in Emeryville! It's close to work, easy to make an appointment, and they were all so friendly and helpful. I've been going to the same Optometrist for the past 10ish years and he just retired. I'm so glad I found Dr. Liu. read more

I first met Dr. Liu from a referral from another one of his patients. He was working a couple of days a week here in Modesto at another optometrist office several years ago. When Dr. Liu examined my eyes, he noticed there was something wrong and told me that I needed to go to an ophthalmologist. He filled out the paperwork and send it to my insurance company at the time. They send a denial letter indicating that there was not enough verification of my problem. Dr. Liu then sent another letter with enough information that the insurance company reversed its denial and allow me to go to an ophthalmologist. I don't like insurance companies and my underlying thought was that after two letters indicating that I had a serious problem if they did not relent and something happened to my eyesight they would be liable. I went to the ophthalmologist and finally ended up having cataract surgery in both eyes. There is no doubt that it was through the extra efforts of Dr. Liu that my eye problem was addressed. He took the time and the care and concern for his patient to the extreme. When I went to the office he had been associated with here in Modesto, they advised me that he was no longer there. The receptionist did not offer any information as to where he was. I'm a licensed private investigator so I began checking the state licenses for optometrists. And I found him. He was now full time at his Emeryville California location. There is an old saying that if it ain't broke, don't fix it. Because of the care he afforded me I was not about to give up a true professional that helped me save my sight, I live in Modesto California which is almost 2 hours away from his office. I made my appointment and he took care of me with the same professionalism that I had experienced over the years I've been with him. My most recent visit was yesterday and he carefully went over any changes in my health that I had had in the past year and also gave me the thorough eye exam. I ordered glasses there and as in the past the office staff let you know that they are concerned about your eye health. If you want the best in optometry, to me it doesn't matter how far I travel because of the benefit I get from Dr. Liu. I cannot recommend him and his office staff enough. If there were 10 stars available he would have them. read more

I wholeheartedly agree with all the previous posts, and concur that Dr. Liu and his crew are awesome! I was a bit apprehensive prior to my appointment, because I wasn't sure what to expect and I hadn't had my eyes checked in over 5 years (probably more like 7-8)! Dr. Liu is patient, informative at every step of the eye exam process, and made me feel at ease. read more

very friendly and helpful staff, pretty good selection of glasses and sunglasses, and if they don't have what you want, they can probably order them for you. Two of the ladies working there when I came in (unfortunately, do not recall their names) helped me find some really nice frames that were in a different color from what I wanted. They ordered out for them in the right color and even tried to rush them for me so I would have them before my wedding (they didn't make it, but this was likely the fault of the vendor and not the office). Dr Liu is friendly, professional, knowledgeable and very patient with questions. Treat was also very helpful when I went for my contact fitting, and made the daunting task much more bearable. read more

Modern office with all the latest bells and whistles. Nice selection of frames to choose from, if you'll need to upgrade your glasses. Friendly staff. Digital systems for booking appointments. You'll need to park (for free) in the garage of the building and walk a bit but it's not inconvenient. read more

Moved to the Bay Area for grad school a few years ago and needed to find a new optometrist. I'm so glad I found this place! Been going here ever since. Dr. Liu and all of the staff are always so kind and make the whole visit a positive experience. I hate going to medical offices that make you feel rushed, as if all they're trying to do is get through as many patients as possible. This office is definitely not like that! You're always treated with care from start to finish. Thank you! read more

my eye doc is kick ass real nice dude makes me feel at home from the time i walk in to the time i leave and they listen thats the key thanks again Hence the comedian read more

Dr. Liu and his staff are amazing! This is a clean, modern office with a strong selection of frames for your perusing. Parking is free in the garage conveniently located behind their office. I'm officially making the switch over from my optometrist in LA to Dr. Liu. read more

Dr. Liu came in on his day off to check out my irritated eye. Good thing he did, because I needed two prescriptions ASAP! This was yesterday, and I'm already feeling much better. Great bedside manner. Great help at the front desk. read more

I DO NOT RECOMMEND BAY BRIDGE OPTOMETRY. If you want professionalism and a eye doctor who won't "lose" your appointment, don't go here. I recently moved to the Bay Area and decided to make an appointment with Dr. James Liu as I need a new eye doctor. I made an appointment online on May 10, 2019. I received an appointment confirmation, which is posted along with this review, showing that my appointment was scheduled for June 6, 2019 @4pm. I left work early and rushed to 13333 Powell St., for my appointment today, June 6. As soon as I tried to check-in, I was told by the receptionist that they had no record of my appointment. I received this unfortunate news after waiting 10 minutes for her to "find" my appointment in their system. No colorable explanation was provided. There was no offer to squeeze me in or to make this right for a potential first time patient. I was offered another appointment 2-3 weeks out. No thanks. I will go elsewhere. read more

Bay Bridge Optometry - Eyewear & Opticians Near Me - Emeryville, California

Dr. Liu is AWESOME! We drive across the bridge to see him in Emeryville and it's worth the drive! He's great with seniors, adults, and kids! He is very informative and resourceful, and has the best technology in the Bay! The office has a great selection of frames and the front staff is helpful! If you're searching for your next optometrist, I highly recommend Dr. James Liu! read more

Super convenient location to my workplace. Appointment process was simple and on-line. There is a long lead time between making the appointment and actually having the appointment. Dr. Liu was very professional and complete. The contacts and eyeglass prescriptions as well as eye health exam were completed in less than 40 minutes. Insurance (VSP) covered almost everything. Recommended this office to my wife! read more

My contact lens appointment in January 2020 with Dr. James Liu was great, and the staff were professional, too. This was a welcome improvement over my appointment in January 2019, when I was seen by Dr. Caleb Poon. Dr. Poon made me feel uncomfortable during the exam through his awkward behavior and his unexpected by poking of the area around my eye. I'm impressed with Dr. Liu's skills as an optometrist, and I suggest that he more thoroughly vet other doctors who work at his business. read more

Really impressive service from the staff and Dr. Liu. I learned a lot about my eyes, and got some great advice on frames. Quick service, also. read more

I've been coming here for my eye appointments for 2 years. I like the customer service and the cleanliness of the establishment. My Optometrist were engaged and invested in my eye health. read more

I'm impressed all around by the level of professionalism and knowledge of Dr Liu and his whole staff. From start to finish I felt that my eye exam was thorough and that Dr Liu found the best prescription for my vision. He makes sure your prescription is not too strong like the previous optometrist I mistakenly went to. Dr Liu is also very personable and easy going! Another huge plus is they have a great selection of frames to choose from! Look no further when choosing an optometrist as Dr Liu will be the best! read more

Excellent service! Just moved from LA and they were able to fit me in with an eye issue. Also, I had them revise some lenses. Thank you!

I just finished my first appointment with Dr. Liu and the team... the are amazing!! They were on time... which was surprisingly pleasing!! The office admin and the technician were both friendly and knowledgeable. All of the equipment was top quality and they were on-top of all COVID protocols. Dr. Liu took time to educate me and explain my options.Did I mention, they have parking too???!! I am so very happy to call Dr. Liu my new eye doc!!! read more

Dr. Liu and his staff are unbelievable. He is consistently so up and encouraging. I really appreciate how he and the staff always walk you through everything and tell you what's going to happen before it does. It helps remove any sense of anxiety that going to any medical office seems to bring up. By the way, the office is always so bright and shiny and up and clean. This is a great place. I honestly don't say that about everything. They set a very high bar and somehow seem to reach it each and every time! read more

Bay Bridge Optometry has been my go-to since I moved to the Bay Area a year ago and I am so glad I found them. I have a bit of an interesting case, because one eye is myopic, the other hyperopic, and both have astigmatism. On top of that, I like wearing colored contacts. Dr. Liu offered several options so that I can continue to wear colored contacts comfortably. He's very thorough and communicative. His staff are also wonderful--Gina, Michelle, and Aide are great and very personable. Happy to recommend Bay Bridge Optometry! read more

Bay Bridge Optometry is really what you are looking for when you are seeking an Optometrist and office to shop for your eye needs. Despite being super swamped with appointments and bookings, Dr. Liu and his team were able to get me in for a check up literally a few days after I dropped in. You can tell Dr. Liu loves his job and helping people get the correct vision each patient needs. He's fast, efficient, invests in the latest and greatest technology to ensure maximum comfort during your eye exams. The office is easy to spot from Powell street, parking is available in between the buildings you just have to pull up to the garage door next to the Apt. Sales offices. If you are looking for a clean, nice, efficient, friendly and modern place to go for your eye prescription needs or are looking for a great pair of glasses or sunglasses. This is the place. read more

I've only had glasses for a year and have gone here for two appointments. The staff here has been very helpful as I was not sure I really wanted to wear glasses, but felt very comfortable with them. They explained the process to me as it was all very new and I found glasses that really fit my face and looked good on me! My gf who has had glasses but hadn't gone in a while decided to try them out and she loved them too! read more

Dr James Liu is very good and the team too. He's nice and professional. He always gave me good prescriptions for my lenses and all information I need. He also discovered an eye disease and gave me the name of a specialist. I am French and I've always been disappointed by doctors in this country but never by this doctor. I trust him. I really recommend you Dr James Liu. read more

First time visitor. Minimal paperwork. On time and efficient. Friendly and clean environment. No hard sell. Attentive and thorough eye exam and conversation. read more

My friend just moved to the area from San Jose and was looking for new a optometry. I told him about James at Bay Bridge Optometry and how he's by far my favorite and one of the best optometrist in Emeryville. The space and nice, clean and trendy. The service is amazing. If you're looking for a great new optometrist.. I say this is a place you shouldn't overlook. read more

Everyone is so friendly and happy. I like how Dr. Liu is very methodical and informative! Plus my new glasses are AMAZING~

Lovely little spot with very friendly and knowledgable staff! Great selection of frames :)

I've only been to an optometrist once before, but Dr. Liu was so much more thorough than my prior doctor! He walked me through the benefits of computer glasses and I got my first pair! I like how they carry a brand of glasses that is specifically suited for asians (TC Charton). The place is super clean and close to where I live, so I'm super happy I was able to find them! read more

Dr. Liu is an upstanding, cool guy who's easy to talk to, professional, and very knowledgeable. He took extra time and care in addressing my eye concerns and was very thorough! I love how welcoming the office staff and environment is, no hard sells, just genuine people. I felt very informed and will be definitely be recommending this optometry to family and friends. read more

Love this place! Everyone is so sweet. They helped me pick out frames that would look good on me and gave honest opinions. They didn't just tell me that everything I tried on looked good. Dr. Liu is super attentive and really cares about his patients. Very informative and thorough. read more

I was desperately in need of a new optometrist and a new prescription and came across this optometry site called baybridge2020.com. I was curious so I gave it a go, plus their web site had a good ring to it. Anyways, I booked an appointment through their website, and they responded promptly and answered all the questions I needed to know which made my decision a lot easier to chose this place. The store was very nice and well put together. They had a great amount of selections on their frames and was very accessible for customers to try on. Dr. James was very nice and helpful. He made sure you're getting the best customer service right when you arrive at the place. (The receptionist, which I believe was his wife during my visit.. Damn, his wife tho lol) was very welcoming as well. I have been to several optometrist, but the way Dr. Liu conducts his eye exams are so much better than the other optometrist I have been to before. He was very detailed on explaining the procedures and made sure that I was comfortable during the exam. He also made sure that I "blinked" throughout the tests in which he explained that it actually helps make a difference when taking these eye exams in able to get the best results. (Which I did not know since I try not to blink as much on my previous eye exams -_-) Overall, my experience at Bay Bridge Optometry was a success. I am very happy with the frames I picked as well as the sunglasses I got. I HIGHLY recommend this place for others to check out. Great customer service! Definitely a Five Star! read more

GREAT SELECTION on frames !! I'm usually super particular about how frames look on my face , but I was able to find 3 or 4 potential - which is more than I've ever found in 1 shop/ office! Check up was very professional and friendly! Definitely would come back here for my annual exam ... Great decor and modern vibe to the place. Must check out! read more

Bay Bridge Optometry - Love the new specs. And the background it brings with wearing them ! - Eyewear & Opticians Near Me - Emeryville, California

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Great office staff and optometrist! They are all very good at communicating and answering questions. The staff also did an excellent job helping me find the perfect pair of glasses! read more

My first visit here was a breeze. The staff were quick efficient and the doctor was kind, knowledgeable, and patient. The office space was pristine and modern. Their new patient process is unmatched- I was able to file my New Patient paper work online so I was able to walk in and go straight to the exam room. Stellar experience - can't wait to go back! read more

Top marks! They came through during Covid when no one else could help, and had repairs done to my fave sunglasses - and at no charge! Definitely taking all my business here in the future. read more

I heard about Bay Bridge Optometry through Yelp and all the positive reviews are well warranted. I had a wonderful experience and it's one of the best optometrist I've been to in years! The place is clean, organized, and has the latest technology for a quick and easy eye exam. The staff is friendly, informative and very helpful. Dr. Liu was awesome and really knew his stuff. Needless to say, I'll be coming back here permanently for my routine eye exams, prescriptions, and glasses! read more

Excellent service and very knowledgeable and friendly staff! It's been 10 years since I had an eye exam, so I'm not that familiar with how Optometrists operate beyond the usual "look at this eye chart" and the annoying dilation annoyance of not being able to see in lit areas for 4 hours. With that said, Dr. Liu's practice uses the latest state-of-the-art technology that is both quick and--most importantly--comfortable for the patient. Instead of dilating my pupils, he uses a newly developed machine called the Optos which takes a picture of your retina, covering 200% more of the area than a traditional dilation. It was quick, effective, and comfortable. My exam started with an intern named Gina who performed some basic tests and the Optos analysis. Again, very friendly and knowledgeable--she explained every single step of what she was doing and the reasons behind them. Next, I saw Dr. Liu--very cool guy. We went through a quick history of my eyes and why I was seeing him. He performed his exam and narrowed down a prescription for me. He also went through every single item and option I could purchase and why he would recommend them. Again, this was very appreciated because there were no hidden costs. In the end, I went with what the doctor ordered. Who would NOT want anti-scratching and anti-reflecting lenses? Finally, his staff at the front of the office led me through the choosing of a frame for my lenses. They patiently pinpointed the perfect pair and made some quick measurements. Making things even quicker, they had already pulled up my insurance information and processed it before my visit. Overall, I was very impressed with this practice--extremely friendly, organized, and fast. Best of all, it's only a 3-minute drive from my house. I highly recommend Bay Bridge Optometry and Dr. Liu to anyone--even if they live a good distance away! read more

I have only been to an Optometrist once to buy glasses years ago, so this was my second experience, this time looking for contacts. Everything about Bay Bridge is exceptional, especially the customer service! The receptionists are always super nice and accommodating, both on the phone and in person. From the moment I walk in I always feel comfortable because the folks there truly care about your comfort and serving your needs. As a new contact wearer, its been difficult to find a good fit, but Dr. James is really committed to helping me find something that works and never acts frustrated with the process - which sounds obvious, but is really reassuring. I would recommend them 100% read more

I wish everything could be as easy as my visit to Dr Liu. From the phone call with the friendly receptionist, to the bright clean interior, to the relaxed but efficient exam, I was stoked to find this gem of a place. Plus I can walk there from work! Dr Lui is warm, professional and funny. He answered my questions and explained what he was doing. My prescription is perfect and I love my glasses. They have a great selection of frames too. Highly recommend this place! read more