Posting this to let locals know about our experience with the Hyundai dealership in Panama City. My husband, my daughter, and I have all tried to contact the dealership about my daughter's car. My husband even went there in person, left his contact info, and asked for leadership to call us. No one ever did. At that point, the car had already been sitting in their service department for six weeks, and it's still there with no clear answers or timeline. My daughter contacted Hyundai Corporate and was given a case number around the 3 1/2-week mark, but that hasn't helped either. We're now past six weeks and still stuck. Yes, the car could be towed somewhere else, but that would cost us more money. The check engine light is on and the car isn't safe to drive, so towing is the only option -- and insurance won't cover towing it to another dealership. At this point, it feels like Hyundai should be responsible for towing since they've had the car this long with no resolution. We're honestly looking for advice -- maybe a mobile mechanic or another option -- because this situation has been incredibly frustrating, especially with how expensive everything is right now. Based on our experience, I can't recommend this Hyundai dealership. They'll take your car, but communication and follow-up from leadership have been nonexistent. It's been a really disappointing experience all around. If ownership actually cares about the service at this location, I hope they step in and make some changes -- because this has been horrible. read more

Nicole was awesome and made sure i had my loaner car ready. She kept me updated on the process a d was very clear explaining what had been done to my vehicle. read more

Got my first jeep wrangler. Not the best experience . Sent me off with less than a half tank of gas ... when I know the manager had just driven it , and two weeks after I got it both visors broke . LOL. Thanks for the heads up guys . read more

Everything was about the best experience I've had in buying a car Victor was our salesmen and he was extremely sweet and he was the reason we went back 2days later to buy the car Finance officer Mike was great too. read more

So I had a small encounter with a pole at Publix back in August. I called the Toyota dealership to ask about repairs and they said they send all their cars to Bay Cars body shop in Panama City. I took it to them on September 9 and the estimated cost was a little less than $5000. The insurance company agreed and Bay told me the car would be ready October 1. I arrived in October ready to pick it up and they told me there was a problem with the frame and it was at the mechanic getting the motor removed so they could straighten the frame. The cost jumped to over $11,000! 6 weeks later, November 15, I arrived to pick it up and they said they were having problems with the mechanic getting the engine reinstalled. They assured me it would be ready in a few weeks. December 28 when I called to pick it up they were saying that when they got the motor back, all sorts of bells and whistles went off and they were trying to figure out what was wrong. The new estimate for repairs has now gone up to $14,000. They assured me it would be ready by the end of the week. At this point I've gotten my insurance company involved and they sent a representative to the shop to figure out what was happening. They found out that the body shop and the mechanic had a problem because there were issues putting the motor back in and there was a dispute on who was responsible and the car had just been sitting at the mechanic shop for several months. Every time I called I got a different story from the manager Greg about what was happening and when the car would be ready. My insurance adjuster and I were getting completely different stories each time we called. Fast forward to February when I called to pick up my car and low and behold it still wasn't ready. Apparently there was damage to the motor from sitting outside with the hood off for several months and damage was done to the fuel injector. Turns out there was damage to all sorts of other parts and they finally sent it to the Toyota dealership for them to fix it as the mechanic was unable to. $5000 later my car was fixed and returned to the body shop on Friday February 24. They submitted the $5000 bill to the insurance company to make the final total almost $20,000! They told the insurance company they wouldn't release the car until the bill was paid in full. Needless to say, the insurance company was not to pleased because they thought the problems were a result of negligence on the part of the body shop. A week later the insurance company finally settled the bill for about $4200. I was going to pick up my car on Friday as we were leaving on Saturday and turns out Bay decided it might be a good idea to finally test drive the car since they had it sitting there for a week, and surprise, there was a problem. I finally threw a fit and they were able to get it fixed (an alignment problem) and get it ready for me to pick up. -Six months on a repair that was scheduled to take 14 Days -$20,000 repair bill with initial estimate at $5000. This is half the price of the car and insurance company said they never would have authorized that cost as they would have just totaled it instead. When I finally picked it up late Friday afternoon, nothing was said except that they'd picked a bad mechanic. Here's a pic of the damage. Does it look like a six month and $20,000 repair to you? Don't use Bay Cars Body shop in PC they're a rip off! read more

Bay Cars - Car Dealers Near Me - Panama City, Florida

Leased my car here. Had a great initial experience. Waiting for them to get their EV chargers up and Running since November. It's April. No chargers operable. Retards running the place obviously. read more

We bought a new Lincoln Aviator at Bay Cars Lincoln Feb 2022 basically through their internet sales. We knew the car we wanted so when they had it we drove 2 hours to check it out before the actual purchase. We were pleasantly surprised to find that Bay Cars Lincoln does NOT charge the ridiculous "market adjustment fee" that other dealers have been charging. (Anywhere from 5K to 10K over sticker price) We were so happy to finally find a dealer that valued growing their business and customer base over price gouging. Thank you for putting customers first. We will always look to Bay Cars Lincoln for our future business. Dylan and Keith were the sales personnel that helped us and they communicated very well and were very patient with showing us all the features of the car. Thank you both for a great experience. read more

I have been a loyal customer since 2017, but I am very unhappy with the service I have recently received. After waiting for 3 weeks and 60 cars ahead of me, my car was returned to me, running very poorly. I contacted my service manager, Chad twice, to let him know how the car was running. I brought the car back in, with no engine lights on, for them to put it on the machine and say, it's nothing wrong with the car. No test drive. Nothing. And say I can bring it back in another 2 -3 weeks. After complaining-- they settled with 2 weeks. I ask for Chads boss-- Heather. Whom states, this is the best we can do, and gives no Soultion, only excuses. This is no way, high cost, returning customers should be treated. I waited my turn. I paid for a service. This is not the dealership I am accustomed to, but thank you for doing the best you could do. There is No reason to put me at the back of the line. Or act as if my complaints or not valid. When my car is puttering and stalling after $900 of service. Signed, One Unsatisfied, Once Loyal Customer Nicole Campbell read more

The staff at Bay Body Shop are phenomenal. They go above and beyond to make sure that your car is taken care of. Everyone who works here is extremely professional, friendly, and accommodating. This is definitely the best body shop in the area, and I would highly recommend them to anyone! read more

Great place to work with!!! Moved to panama city and didn't know a soul and have to say Bay cars took care of me and my car 100% decided to trade up to a 12 challenger and she's a beauty!!! That you everybody @ Bay Cars!!! read more

I had estimator inspect my bumper and he ordered the parts needed. I dropped the truck off a few weeks later and picked it up after 2 days. Not only did I have my bumper replaced, but it was all cleaned up and looking good as new! I was very happy with my experience at Bay Lincoln body shop. read more

Tried to purchase my lease at maturity. Totally ignored my contract which said no additional fees and charge me a pre delivery fee. The car was delivered 3 years ago and I have a legally binding contract. Don't trust this business!!! read more

Brought my 2012 Hyundai in for service and while driving away when they were done my hood flew up and I had to swerve off the road! Mechanics 101 guys....close the hood when you're done. Could've killed someone! Will go out of my way to take my car somewhere else. read more

Rudest staff I've ever encountered. Transferred to service, then rudely told I should have called parts (your receptionist is the one who transferred me) only for parts to tell me they couldn't give me any information because I need to talk to service first. Called back a few minutes later. Asked to speak to someone about getting the car serviced-- sent to sales managers VOICEMAIL. The heck. read more

The body shop folks are the rudest people I've come across in a long time. Bought my car here, got on an accident and was hit from behind. Took my suv back to be repaired. The first time they could not even match paint on a brand new car. Second time bubbles in paint and did not want to redo. Got GM and he finally said we will redo it. Gee, thanks!!!! Hit it back third time, what looks like chips in paint and was told it's the clear.? I said what's clear? He said it's the clear. I said it does not look right, again he says it's the clear. So realizing the rude guy is not going to say more than the one word "clear" I grabbed my keys and need to find a different way to solve this! I would never go back to this very rude and shady place!! Bay Lincoln body shop should be retrained and closed until they are!!! read more

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Bought what I thought was a good Truck, less than two hours after leaving the lot had a check engine light come on. Turns out it's got a bad Transmission. All the GM would say is so sorry, should have bought the extended warranty. Typical Shady dealership. And I have a deep feeling they knew about the issue , they cleared the check engine light prior to the test drive and used pressure sales to get it off the lot. read more

Can't say enough good things about the service. We were well taken care of, and their attention to the customer is amazing. I will definitely consider they when we make our next purchase. read more

Horrible Service Dept. Did you know when a car is traded in to Bay Motor they do not check the car in any capacity before placing back on the lot? So I bought a car under warranty with low miles, a trade in that presented itself as nearly new still under manufacturer warranty. All of fluids were the same as depleted, my battery went dead in under 30 days of purchasing the car, my Navigation system was outdated and both of my car phob batteries went dead at the same time with zero notice from this so called fancy system this car is supposed to have. You are given Melissa's cell number for service calls and her mailbox is always full. You call the company and they throw you in her mailbox for the call to never be returned. My sales person was amazing, he needs to go get a job elsewhere, but I will never buy another car from Bay Motor again. read more

Do NOT use this body shop. I had to take my car back 2 times because of the horrible quality control. When I went back to pick up my car did a manager come out with me to review it? NO!! I am going to pay someone else to fix their shoddy work because I am so sick and tired of bringing my car here. Yes, I am STILL NOT HAPPY!! read more

I would fully advise that you go elsewhere they are rude especially Michelle in customer service and the service manager that stood with us in the conversation and didn't bother stepping when her voice was louder and louder and as she tried to lie her way thru the conversation about my hybrid battery that has a lifetime warranty both are worthless as the word good bye and good ridence read more

Efficient and quick. I had a oil change and tire rotation and it was ready before i knew it. Thanks Melissa.

The service department consultant I got was the rudest person I've ever encountered. It was so bad I actually called the manager. All he did was get my car diagnosed and have the SAME GUY call me back acting very smug and RUDE AGAIN. I would of preferred an apology and would of gladly waited. NEVER GOING BACK! read more

Highly recommend this dealership, staff and management were very nice and helpful in getting us the right car at the right price. Omar worked with us from start to finish , very personal friendly guy. Go here if you're looking for a new car! read more

I got hit on my way to work 3 oct. Scheduled for an appointment a week later. Took truck in and was told to leave ot there. Estimate given 3 days later and scheduled for completion 1wk later. Right about completion day they tell me that my running boards were discontinued and send me screenshot of the possible replacements and I consent. The order would take 5-7 days to arive which i dun mind. However I ask them if i can take my truck til the part arrives and am told 'no' cause apparently they stripped down the truck and not replaced the door yet. Another week added onto the completion date, than they say rocker panel was damaged. Get new completion date for today Wednesday 23 Oct. 2 days later on the dot they push it back yet again this time to Wednesday and now one more ddlay til Friday. I do not recommend thia shop it seems they keep pushing back repairs, my suspicion is cause I am not paying the full amount out of pocket, but just $500 while Geico pays rest. read more

WORST CUSTOMER SERVICE EVER. IF I COULD GIVE ZERO STARS I WOULD. Let me start by saying this is for JAMES and GREG at the body shop. There were red flags from the start. I dropped off my Jeep Wrangler to get fixed and they told me it takes about an hour to get the estimate done so they can just email it to me. I said great and went back to work. I didn't recieve the estimate until 10 days later. I called multiple times and they just kept giving me excuses. So I told them to start working on it and they said it should take a couple days to get fixed. They kept telling me it will be ready Wednesday, call on Wednesday, it will be Thursday, call on Thursday it will be ready Friday, call friday we ordered the wrong part so it will be ready monday around noon this was my communication with them for a few weeks. It got to the point where they refused to answer my calls and emails. I left them multiple voicemails and no response. So my idea was they recognized my number and intentionally ignored me. I am a very understanding person, I'm not unreasonable. I know people make mistakes and sometimes things dont happen the way you plan them. But I have been nothing but polite and respectful. The least you can do is give me a call and say Im sorry Ms Moore your jeep isn't ready like i anticipated it would be. But there was no communication which to me is very unprofessional and rude. I tried calling with my friends phone right after I called and sure enough they answered. When I told them my name they hung up on me. I called again with a different number and they the only thing the person on the phone said was "might be ready tomorrow, we'll call you." No excuse this time, no apology, nothing. Then he hung up. So I had my boyfriend drive there and see in person what's going on with my jeep when he showed up no one was working on it, it was just sitting there and they said it was ready. I went and paid and they said nothing to me about the situation. You guys need to understand that while you have my car I have to make plans in advance to coordinate rides to pick it up. And I am active duty military so its not exactly easy for me to get time off of work, and try to find someone who is able to take time off of work to drive me. So if you tell me its going to be ready tuesday morning guess what im going to find a ride tuesday morning to pick it up. The least you can do is call me so I dont waste anyone else's time. Its extremely rude and unprofessional and I hope you learn to treat your customers with respect or get a job that doesnt require you to communicate with people. At the end there were 2 large scratches the fender that they supposedly replaced brand new and they charged $42/hr for paint labor but what did you paint? You only replaced parts. If I was paying out of my own pocket I would have filed a lawsuit. Please do not take your car here. Seriously anywhere else would be better than this place. And to James and Greg if you read this and if you have any questions please feel free to give me a call im sure you know my number since you decided to ignore it read more

Went here , Bay Lincoln Hyundai ,to have my SUV anti Freeze flushed. Took 4 1/2 hours, DID NOT PUT ANTIFREEZE in the system, because the LOWER Radiator HOSE WAS LEFT OFF.. A tow truck brought me back and they service it FREE. read more

Our Hyundai Veracruz died and when I called they had no problem taking it to check it out. Phillip was really helpful and didn't get annoyed with all my calls to check in on the car. Luckily it was a recall item and it cost nothing!!!! read more

Our 2012 Hyundai Santa Fe was rear ended in Cumming, GA, on November 11, 2016. After waiting a week with bad instructions from State Farm, we contacted the Body Shop and spoke to James. He walked us through the process for getting our repairs and submitted our estimate to the insurance company on the same day he inspected. He responded to all our inquires in a prompt and courteous manner. Our car was ready sooner than anticipated and looks brand new. They did an excellent job, even detailing the inside and outside of the car. When a new mechanical problem developed at the last minute, James contacted Mr. Lynch in the Service Department who made the unforeseen repair in a timely manner. We could not be more satisfied with the work done on our vehicle. We were very impressed with the customer service we received. read more

Bay Lincoln body shop in Panama City FL is absolutely the worst in Bay County. I took my truck in because Gieco said we had to take it there. (That proved to be a lie per Michelle at Bay body shop). Do not let Gieco tell you that you have to let them choose for you. Their office just happens to be at the body shop. How convenient!!!!!!!!! Well let me start in on Boy Lincoln body shop. My truck was hit in the back door of my truck on the passenger side. They took my truck body off to paint it. When they put it back on they left out some bolts or hardware. Now it sounds like it is going to fall off. The hood had over spray paint on it. The back up sensor would beep as soon as it was put in reverse. I had it he sensor repaired at another shop. The hood is still messed up from the clay bar they used at bay body shop after I took it back in twice. The body of the truck is still messed up and they refuse to fix it. Dennis was very rude and so was his boss Mr. Minisota(I do not know his name but when you see him you will know.. Mr Minisota came in after he drove the truck with the lobby full and said. I can't here any noise for all the stuff in the truck!( Very unprofessional!! We had just came back from out of State and had things from our trip in the cab. We called to see if they could check it out. Dennis answered the phone and said bring it on in.(he wa nice in the beginning ). We did to keep from making an extra trip to Panama City. This is where Mr. Minisota comes in! We get in and Mr. Minisota is at the door and takes ours keys to check it out. He was a real jerk and was very rude. Mr. Minisota wanted use to empty everything out of the truck so he could hear if there were any noise! I told him I would ride with him and show you how bad it was. I drove him around and pointed out every time we hit a bump. He said I think I know what it is. He asked when can you bring it back in for us to fix it. I told him that I could bring it back in at 10am the next day. He said that was fine. We brought the truck back in the next day. This time Dennis was the one we met at the door. He grabbed the keys and drove it around back. Came back in a few minutes later and said it was missing the clips! He would have to see if Gieco (Michelle )would approve it. Dennis said I will call in within a couple of hours and let you know. We waited until 4:55 pm and called him. He (Dennis) said he didn't get a chance to talk to Michelle and she was gone for the day! I asked if he had and idea if she was going to approve it. He said probably not. So I them gave him an ear full. I can't believe anybody would employ a jerk like him. Debbie was the only nice representative for Bay body shop! She just happened to be busy when we went in. We know now why! Everyone else that uses this shop already knows how sorry the others are. If Bay Lincoln body shop wants a good review get rid of the employees that are making you look bad like Dennis and Mr. Minisota! read more

everytime I go to get my oil changed I ask them to lock my car and they never do. even with a note in the instrument panel