I usually don't leave bad reviews, but my experience with Dynamics Automotive & 4x4 was completely…read moreunacceptable and disappointing. I dropped off my car for a diagnostic first thing in the morning and received a call with outrageous repair estimates. I told them I'd call if I decided to go through with anything. When I called at 4:20 to say I might be a few minutes late picking it up, I was initially told "no problem," only to get a call back a few minutes later to be told I'd instead have to come the next morning since my car was still disassembled. While I understand technicians leave at 4, they should have reassembled my car before leaving since I had not authorized any repairs, which caused me to scramble for rides both that day and the next. The individual I spoke with the following morning defended this as "standard practice to leave it disassembled if a faulty part is out in case a customer calls wanting it fixed." That may be standard, but I didn't call, so leaving it that way was unnecessary and stressful. An apology doesn't change that. I had heard good things about this shop, but my experience was the exact opposite. Poor communication, unnecessary delays, and outrageous prices ensure I will neither be returning or recommending this place.

I'm So Sorry That I Have to leave this review. The reason is to help others from being taking…read moreadvantage of in the future. I paid 125.00 for a diagnostic test. They told me it was the heater hose assembly and it would be 700 to have it replaced. Thank God someone honest came through and the hoses needed to be tightened and the thermostat needed replaced. So if i would have borrowed the money to fix what they said was wrong I would have still had the same problems. It cost me 119.00 to have it repaired and safely on the road. This place has great reviews and I needed someone honest and dependable but bringing my car here was a huge mistake and could have been worse.

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

Complete lack of customer service. Brought my Transit in for…read morea recall on the backup camera (second recall on this - you'd think Ford would have figured this out after 20 years). Dropped off at 10:00 on Thursday. By 4:00 the tech still couldn't figure out how to update the software. Service Advisor (Karen) said they needed it for another day. Called Karen Friday at 10:00, 12:00 and 2:00 - couldn't connect and no return phone calls. After the third attempt I tried the service manager (Jennifer) and didn't get a call back either. At 3:30 I tried again and pretended I didn't know who my SA was so I would get transferred to the pool. That SA admitted Karen wasn't in the office that day (???) and that the tech was just finishing. I was scheduled for oil and tire rotation but canceled that to avoid them holding my vehicle any longer. So the SA (Karen) either had the day off or called in sick on Friday. No-one bothered to call and let me know and the receptionist kept transferring me to someone who wasn't in the office. No-one else bothered to pick up the slack, the service manager didn't cover her employee or return calls and the techs obviously can't be trusted to perform any work. On top of it all, my Transit still thinks the service hasn't been completed so I'll have to bring it in again (NOT TO THIS DEALER) and either have the work performed or validate it is complete.

I called Honda and spoke to Damien. He was awesome, very polite and helpful. He got me scheduled…read morefor a service appointment quickly and on the day I needed. I brought my vehicle in and met my service advisor, Miera Braxton. She was quite knowledgeable and got me taken care of right away. I was also fortunate to meet the service manager while I was there, Mike Boatwright. All these folks really know there stuff and know what great customer service is. I got my vehicle back repaired, service checks completed and earlier then expected. They were very fair on the service charges as well! Also we were very happy with our vehicle so "Kudos" to the Technician for doing a great job as well. Thanks Bay Honda!

So I went into their business today to discuss an appointment for my brand new Honda had to ask…read morewhere the service department was and as I was walking through the waiting area, I'm looking at about 20 people sitting there and none looked happy about being there, go to the service desk and the guy behind the desk was busy with paperwork, I didn't interrupt him, stood there for about 6 minutes and then he just walked off. And came back a couple of minutes later and continued to ignore me so I waited a couple of more minutes and said I guess I will find another dealer to work on my car as they apparently weren't interested in helping their customers, I made a call to the general manager Scott Struebing and of course had to leave a message. So rather than call me back he had some lady call who asked me what the problem was and I explained of what I had observed and how I was treated. She asked if I wanted to come back and I flat told her I would drive 100 miles to get service rather than come back there and that if my girlfriend the co owner of the vehicle didn't like it so much I would take it straight to Toyota her in torn and trade it in and eat the loss , did business with them for 5 years they were always prompt and had great customer service. Still considering that option

Went in for a recall. They said they had the part to do the service. Turns out the part number was…read morewrong. They had to order the part to do the job and reschedule work. Had an oil filter change with the fuel filter changed that day. All is good. Billy was my service tech. Good job

Will over charge you for parts and labor just for them to tell you that's not the problem with your…read morecar. 2nd time they've done this. Now it's the transmission to my car. After they charged me thousands of dollars . 300$ diagnosis fee. Better saving your money some where else they are worthless been loyal customer for over 3 -4years never again will I spend money at this place . Mechanics are trash and so are the advisors. If I could post every receipt from this greedy company. Find somebody truth worthy not just after your coins. Bill cramer could give 2 f*cks .

Out of state on vacation and brand new brakes on our car, I feel a grinding in one of the front…read morebrakes. A rubbing sound without the rotors being wet. 900 miles from home and two days into a week long vacation and it becomes an instant issue. Called my dealer and then John Lee Mazda service center and they fit me in on a stacked schedule no issues. They checked breaks, greased them and even washed the whole SUV. Even though they aren't affiliated with the Mazda dealership I had the brakes and rotors done, they still did all mentioned. Very kind and knowledgeable gentleman at the service desk and we learned a lot about the newest Mazda SUV's out today with friendly staff throughout the facility. We've owned 3 Mazdas from the Mazds2 ,3 and CX5. Another new CX5 or 30 is in the near future. Solid cars and a vary clean and bright dealership with no hassle showrooms. Thanks especially to the Service guy.

I had a very disappointing experience with John Lee Mazda. From start to finish, the process was…read morefull of misleading information, poor communication, and what felt like constant dishonesty. I was given inaccurate details regarding car payments, bank approvals, and the total price of the vehicle, and those numbers kept changing throughout the process. What I was initially told did not match what I was later presented with, which made the entire experience stressful and untrustworthy. It felt like I was being told whatever was necessary just to move the deal forward, rather than being given clear and honest information upfront. Buying a car is already a big decision, and the lack of transparency made it even worse. Unfortunately, this isn't an isolated type of complaint..there are reports from other customers mentioning price changes after services and issues with transparency as well. Overall, I would not recommend this dealership if you value honesty and straightforward communication. There are plenty of other places that treat customers with more respect and transparency.

They really get the job done the right way the only thing I wish they had a small loner cars for…read morecustomers it would help when car is down for repairs

I own a 2013 Dodge Dart Limited that I've owned now for 13 years. I have lended this car to my mom…read moreto drive during a hard time. While she took it in to Bay Chrysler Dodge Jeep Ram located at 636 W 15th St Panama City, FL 32401 United States for an oil change, the mechanic performing the maintenance broke the dipstick off in the engine. The advisor Chad (who I've been religiously taking the car to since I've owned it) told her there was nothing they could do about it and sent her off the lot after paying for the oil change. I have faithfully stayed loyal to Dodge with my maintenance since I've owned this vehicle. There are maintenance records from Dodge from California all the way to Florida. I was in the Navy for 8 years as an aviation mechanic and this was my sole vehicle the entire time. THIS IS ABSOLUTELY UNACCEPTABLE AS A MAINTENANCE FACILITY FOR THE MANUFACTURER OF THIS VEHICLE. You will not send my MOTHER of all people on her way with a faulty, half-ass maintenance service. I do this for a living on things that fly in the air! I could not imagine doing a faulty maintenance job and having that product I put out fall out of the sky. This isn't an oopsie situation, this is flat out negligence and immoral as a maintenance team.

I had them install springs on my GMC. I took my car to his house and it took two hours. The…read morecharge was $225 for cash. I know I had spoke to a bigger garage that had lifts and they thought it would take one hour and their hourly rate was $125. So in the long run, if your car runs, you will save money if you goto a shop that has a lift since they both charge the same per hour and having the car on a lift will be done quicker.

I have a 2012 BMW x5 and most people outside of BMW dealers won't even look at one, let alone try…read moreand fix it. My son, who is also not a guru (when it comes to foreign cars) tried to explain issues that were going on. We called a gentleman who came and in minutes said it was the alternator and battery. My car would crank and stay on so there was confusion on my end. It then became a chain reaction one mechanic knew another and now They both said it was the alternator and the cost would be $900! I couldn't do that amount and decided to call another. I found JC Automotive. I texted and explained what I was being told. I sent pictures of what I was seeing. He immediately told me that it was not the alternator and why it could not be. I felt like he wanted to listen and understand what the problem was and how he could help. Three hours later he had my BMW back on the road and all codes erased. I am a customer for the long haul. Thank you Chris!